Industry Growth Insights published a new data on “Customer Care BPO Market”. The research report is titled “Customer Care BPO Market research by Types (Onshore Outsourcing, Offshore Outsourcing, Customer Care BP), By Applications (Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others), By Players/Companies Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc, Customer Care BP”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Customer Care BPO Market Research Report
By Type
Onshore Outsourcing, Offshore Outsourcing, Customer Care BP
By Application
Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others
By Companies
Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc, Customer Care BP
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
237
Number of Tables & Figures
166
Customization Available
Yes, the report can be customized as per your need.
Global Customer Care BPO Market Report Segments:
The global Customer Care BPO market is segmented on the basis of:
Types
Onshore Outsourcing, Offshore Outsourcing, Customer Care BP
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Teleperformance SA
- Convergys
- Arvato
- Sykes Enterprises
- Atento
- TeleTech Holdings
- Serco
- Acticall (Sitel)
- Alorica
- Webhelp
- Amdocs
- Transcom
- Comdata
- West Corporation
- Infosys BPM
- StarTek Inc
- Customer Care BP
Highlights of The Customer Care BPO Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Onshore Outsourcing
- Offshore Outsourcing
- Customer Care BP
- By Application:
- Telecom & IT
- BFSI
- Healthcare & Life Sciences
- Government & Public
- Retail & Consumer Goods
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Customer Care BPO Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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- Correctly Positioning New Products
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- Product & Brand Management
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Customer care BPO is a type of customer service that provides support to customers through telephone or online channels. This type of service can help customers resolve issues, get information about products and services, and make suggestions for improving their experience with a company. Customer care BPO services can be provided by companies either directly or through an outsourcing partner.
Some of the major companies in the customer care bpo market are Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc, Customer Care BP.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Customer Care BPO Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Customer Care BPO Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Customer Care BPO Market - Supply Chain
4.5. Global Customer Care BPO Market Forecast
4.5.1. Customer Care BPO Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Customer Care BPO Market Size (000 Units) and Y-o-Y Growth
4.5.3. Customer Care BPO Market Absolute $ Opportunity
5. Global Customer Care BPO Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Customer Care BPO Market Size and Volume Forecast by Type
5.3.1. Onshore Outsourcing
5.3.2. Offshore Outsourcing
5.3.3. Customer Care BP
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Customer Care BPO Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Customer Care BPO Market Size and Volume Forecast by Application
6.3.1. Telecom & IT
6.3.2. BFSI
6.3.3. Healthcare & Life Sciences
6.3.4. Government & Public
6.3.5. Retail & Consumer Goods
6.3.6. Others
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Customer Care BPO Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Customer Care BPO Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Customer Care BPO Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Customer Care BPO Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Customer Care BPO Demand Share Forecast, 2019-2026
9. North America Customer Care BPO Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Customer Care BPO Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Customer Care BPO Market Size and Volume Forecast by Application
9.4.1. Telecom & IT
9.4.2. BFSI
9.4.3. Healthcare & Life Sciences
9.4.4. Government & Public
9.4.5. Retail & Consumer Goods
9.4.6. Others
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Customer Care BPO Market Size and Volume Forecast by Type
9.7.1. Onshore Outsourcing
9.7.2. Offshore Outsourcing
9.7.3. Customer Care BP
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Customer Care BPO Demand Share Forecast, 2019-2026
10. Latin America Customer Care BPO Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Customer Care BPO Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Customer Care BPO Market Size and Volume Forecast by Application
10.4.1. Telecom & IT
10.4.2. BFSI
10.4.3. Healthcare & Life Sciences
10.4.4. Government & Public
10.4.5. Retail & Consumer Goods
10.4.6. Others
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Customer Care BPO Market Size and Volume Forecast by Type
10.7.1. Onshore Outsourcing
10.7.2. Offshore Outsourcing
10.7.3. Customer Care BP
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Customer Care BPO Demand Share Forecast, 2019-2026
11. Europe Customer Care BPO Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Customer Care BPO Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Customer Care BPO Market Size and Volume Forecast by Application
11.4.1. Telecom & IT
11.4.2. BFSI
11.4.3. Healthcare & Life Sciences
11.4.4. Government & Public
11.4.5. Retail & Consumer Goods
11.4.6. Others
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Customer Care BPO Market Size and Volume Forecast by Type
11.7.1. Onshore Outsourcing
11.7.2. Offshore Outsourcing
11.7.3. Cutomer Care BP
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Customer Care BPO Demand Share, 2019-2026
12. Asia Pacific Customer Care BPO Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Customer Care BPO Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Customer Care BPO Market Size and Volume Forecast by Application
12.4.1. Telecom & IT
12.4.2. BFSI
12.4.3. Healthcare & Life Sciences
12.4.4. Government & Public
12.4.5. Retail & Consumer Goods
12.4.6. Others
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Customer Care BPO Market Size and Volume Forecast by Type
12.7.1. Onshore Outsourcing
12.7.2. Offshore Outsourcing
12.7.3. Customer Care BP
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Customer Care BPO Demand Share, 2019-2026
13. Middle East & Africa Customer Care BPO Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Customer Care BPO Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Customer Care BPO Market Size and Volume Forecast by Application
13.4.1. Telecom & IT
13.4.2. BFSI
13.4.3. Healthcare & Life Sciences
13.4.4. Government & Public
13.4.5. Retail & Consumer Goods
13.4.6. Others
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Customer Care BPO Market Size and Volume Forecast by Type
13.7.1. Onshore Outsourcing
13.7.2. Offshore Outsourcing
13.7.3. Customer Care BP
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Customer Care BPO Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Customer Care BPO Market: Market Share Analysis
14.2. Customer Care BPO Distributors and Customers
14.3. Customer Care BPO Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Teleperformance SA
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Convergys
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Arvato
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Sykes Enterprises
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Atento
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. TeleTech Holdings
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Serco
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Acticall (Sitel)
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Alorica
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Webhelp
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Amdocs
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. Transcom
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Comdata
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. West Corporation
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Infosys BPM
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. StarTek Inc
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. Customer Care BP
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. COMPANY 18
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. COMPANY 19
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. COMPANY 20
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook