The global agent performance optimization (APO) market is expected to grow from USD 1.5 billion in 2018 to USD 2.6 billion by 2030, at a CAGR of 10.2% during the forecast period. The growth of this market can be attributed to the increasing adoption of cloud-based APO solutions and the need for enterprises to optimize their workforce productivity and efficiency in order to meet customer demands and achieve business goals.
Some Of The Growth Factors Of This Market:
- The APO market is driven by the need for better customer experience and increased customer retention rates, which are leading to an increase in demand for APO solutions.
- Increasing adoption of digital technologies such as artificial intelligence (AI) and machine learning (ML) will drive the growth of the APO market during the forecast period.
- Increasing investments in R&D activities by vendors will also fuel growth in this market during the forecast period.
- Growing demand for cloud-based solutions will also drive growth in this market.
Industry Growth Insights published a new data on “Agent Performance Optimization (APO) Market”. The research report is titled “Agent Performance Optimization (APO) Market research by Types (Cloud Based, On Premises, Agent Performance Optimization (APO), By Applications (Small & Mid-sized Businesses, Large Enterprises), By Players/Companies NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio, Five9, Teleopti AB, ZOOM International, InVision AG, Upstream Works Software, Envision Telephony, CallMiner, CallFinder, HigherGround, Inc., Agent Performance Optimization (APO”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Agent Performance Optimization (APO) Market Research Report
By Type
Cloud Based, On Premises, Agent Performance Optimization (APO
By Application
Small & Mid-sized Businesses, Large Enterprises
By Companies
NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio, Five9, Teleopti AB, ZOOM International, InVision AG, Upstream Works Software, Envision Telephony, CallMiner, CallFinder, HigherGround, Inc., Agent Performance Optimization (APO
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
243
Number of Tables & Figures
171
Customization Available
Yes, the report can be customized as per your need.
 Industry Outlook.svg)
Global Agent Performance Optimization (APO) Market Report Segments:
The global Agent Performance Optimization (APO) market is segmented on the basis of:
Types
Cloud Based, On Premises, Agent Performance Optimization (APO
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Small & Mid-sized Businesses, Large Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- NICE Ltd
- Genesys
- Verint Systems Inc
- Aspect
- Calabrio
- Five9
- Teleopti AB
- ZOOM International
- InVision AG
- Upstream Works Software
- Envision Telephony
- CallMiner
- CallFinder
- HigherGround, Inc.
- Agent Performance Optimization (APO
 Market Overview.svg)
Highlights of The Agent Performance Optimization (APO) Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud Based
- On Premises
- Agent Performance Optimization (APO
- By Application:
- Small & Mid-sized Businesses
- Large Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Agent Performance Optimization (APO) Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
 Market Statistics.svg)
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Agent Performance Optimization (APO) is a technology that helps optimize the performance of agents in an organization. APO can help reduce the time it takes for agents to respond to requests, improve agent throughput, and minimize response time variability.
Some of the major players in the agent performance optimization (apo) market are NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio, Five9, Teleopti AB, ZOOM International, InVision AG, Upstream Works Software, Envision Telephony, CallMiner, CallFinder, HigherGround, Inc., Agent Performance Optimization (APO.
The agent performance optimization (apo) market is expected to grow at a compound annual growth rate of 10.2%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Agent Performance Optimization (APO) Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Agent Performance Optimization (APO) Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Agent Performance Optimization (APO) Market - Supply Chain
4.5. Global Agent Performance Optimization (APO) Market Forecast
4.5.1. Agent Performance Optimization (APO) Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Agent Performance Optimization (APO) Market Size (000 Units) and Y-o-Y Growth
4.5.3. Agent Performance Optimization (APO) Market Absolute $ Opportunity
5. Global Agent Performance Optimization (APO) Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Agent Performance Optimization (APO) Market Size and Volume Forecast by Type
5.3.1. Cloud Based
5.3.2. On Premises
5.3.3. Agent Performance Optimization (APO
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Agent Performance Optimization (APO) Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Agent Performance Optimization (APO) Market Size and Volume Forecast by Application
6.3.1. Small & Mid-sized Businesses
6.3.2. Large Enterprises
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Agent Performance Optimization (APO) Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Agent Performance Optimization (APO) Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Agent Performance Optimization (APO) Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Agent Performance Optimization (APO) Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Agent Performance Optimization (APO) Demand Share Forecast, 2019-2026
9. North America Agent Performance Optimization (APO) Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Agent Performance Optimization (APO) Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Agent Performance Optimization (APO) Market Size and Volume Forecast by Application
9.4.1. Small & Mid-sized Businesses
9.4.2. Large Enterprises
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Agent Performance Optimization (APO) Market Size and Volume Forecast by Type
9.7.1. Cloud Based
9.7.2. On Premises
9.7.3. Agent Performance Optimization (APO
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Agent Performance Optimization (APO) Demand Share Forecast, 2019-2026
10. Latin America Agent Performance Optimization (APO) Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Agent Performance Optimization (APO) Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Agent Performance Optimization (APO) Market Size and Volume Forecast by Application
10.4.1. Small & Mid-sized Businesses
10.4.2. Large Enterprises
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Agent Performance Optimization (APO) Market Size and Volume Forecast by Type
10.7.1. Cloud Based
10.7.2. On Premises
10.7.3. Agent Performance Optimization (APO
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Agent Performance Optimization (APO) Demand Share Forecast, 2019-2026
11. Europe Agent Performance Optimization (APO) Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Agent Performance Optimization (APO) Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Agent Performance Optimization (APO) Market Size and Volume Forecast by Application
11.4.1. Small & Mid-sized Businesses
11.4.2. Large Enterprises
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Agent Performance Optimization (APO) Market Size and Volume Forecast by Type
11.7.1. Cloud Based
11.7.2. On Premises
11.7.3. Agent Performance Optimization (APO
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Agent Performance Optimization (APO) Demand Share, 2019-2026
12. Asia Pacific Agent Performance Optimization (APO) Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Agent Performance Optimization (APO) Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Agent Performance Optimization (APO) Market Size and Volume Forecast by Application
12.4.1. Small & Mid-sized Businesses
12.4.2. Large Enterprises
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Agent Performance Optimization (APO) Market Size and Volume Forecast by Type
12.7.1. Cloud Based
12.7.2. On Premises
12.7.3. Agent Performance Optimization (APO
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Agent Performance Optimization (APO) Demand Share, 2019-2026
13. Middle East & Africa Agent Performance Optimization (APO) Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Agent Performance Optimization (APO) Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Agent Performance Optimization (APO) Market Size and Volume Forecast by Application
13.4.1. Small & Mid-sized Businesses
13.4.2. Large Enterprises
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Agent Performance Optimization (APO) Market Size and Volume Forecast by Type
13.7.1. Cloud Based
13.7.2. On Premises
13.7.3. Agent Performance Optimization (APO
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Agent Performance Optimization (APO) Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Agent Performance Optimization (APO) Market: Market Share Analysis
14.2. Agent Performance Optimization (APO) Distributors and Customers
14.3. Agent Performance Optimization (APO) Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. NICE Ltd
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Genesys
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Verint Systems Inc
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Aspect
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Calabrio
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. Five9
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Teleopti AB
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. ZOOM International
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. InVision AG
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Upstream Works Software
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Envision Telephony
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. CallMiner
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. CallFinder
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. HigherGround, Inc.
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Agent Performance Optimization (APO
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. COMPANY 16
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. COMPANY 17
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. COMPANY 18
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. COMPANY 19
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. COMPANY 20
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook
