Market Overview:
The global BPO business analytics market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for business analytics services from various end-user industries, such as banking, financial services, and insurance (BFSI), healthcare, retail, telecom, and others. Furthermore, the growing trend of outsourcing various business functions to third-party service providers is also contributing significantly to the growth of this market. On the basis of type, HR BPO accounted for the largest share in 2017 and is expected to maintain its dominance during the forecast period. This can be attributed to increased focus on optimizing human resources through effective utilization of data analytics solutions by organizations across different industries.
Product Definition:
BPO Business Analytics is the process of collecting, analyzing and reporting on data to help improve business performance. The importance of BPO Business Analytics is that it can help organizations make better decisions, identify opportunities and problems, and optimize operations.
HR:
Human Resource (HR) is an important aspect of business. It comprises all the people who are directly or indirectly associated with a company for its operations and activities. Human resource includes employees, temporary workers, contract workers, consultants and volunteers. HR plays an important role in every business organization as it helps to maintain the efficiency of organizations through improved employee productivity which eventually increases organizational revenues.
Procurement:
Procurement is the process of buying goods and services. It can be broadly classified into two types: internal procurement and external procurement. Internal procurement is done by a company to buy similar products/services required for its operations; whereas external involves buying from different companies/firms. BPO businesses mainly focus on outsourcing their non-core tasks, which helps them to focus on their core competencies, thereby improving their productivity & efficiency levels significantly.
Application Insights:
The manufacturing segment dominated the global BPO business analytics market in 2017. The growth of this segment can be attributed to factors such as increasing demand for industrial robots, rising need for data-driven decisions in order to improve production efficiency, and growing emphasis on streamlining supply chain processes. The healthcare segment is expected to witness considerable growth over the forecast period owing to factors such as an increase in customer awareness regarding improved health outcomes and a rise in demand for patient engagement solutions that involve complex data analysis.
The retail sector also accounted for significant share owing to factors such as increasing penetration of e-commerce platforms, consumer preference toward personalized offers based on their past purchasing patterns, and growing adoption of predictive modeling techniques by retailers across all channels (webstore frontend & backend operations; storefloor management).
Regional Analysis:
The North American region dominated the global business process outsourcing analytics market in 2016. The growth of this regional market can be attributed to the presence of a large number of BPO service providers in the U.S., such as Cognizant, IBM Corporation, and Deloitte Touche Tohmatsu Limited. These companies are focusing on developing advanced analytics solutions for various industries and are thereby contributing to regional growth.
However, Asia Pacific is expected to emerge as the fastest-growing region over the forecast period owing to increasing demand from several major economies such as India and China for high-end analytical services at low costs along with favorable regulatory policies aimed at promoting domestic level BPOs that offer offshore services within their respective countries thus driving overall regional demand over time. Furthermore, growing awareness regarding data analysis among end users coupled with rising need for presenting complex information in understandable formats is further anticipated to drive industry expansion over time (see Figure 1).
Growth Factors:
- Increased demand for data-driven decision making: The growth of big data and the need for businesses to make better use of data is driving demand for BPO Business Analytics services.
- Rapid expansion of digital channels: The growth of online and mobile commerce is increasing the volume of customer data that businesses need to analyze.
- Greater focus on customer retention: As competition intensifies, businesses are placing greater emphasis on understanding their customers and retaining them through improved marketing and service delivery. This is driving demand for BPO Business Analytics services that can help identify opportunities to improve customer loyalty and increase sales conversions.
- Growing importance of risk management: As companies expand into new markets, they are increasingly exposed to risks such as fraud, credit card theft, money laundering, etcetera .Businesses are looking for ways to mitigate these risks by using analytics solutions that can identify potential threats early on and recommend countermeasures.. 5
Scope Of The Report
Report Attributes
Report Details
Report Title
BPO Business Analytics Market Research Report
By Type
HR, Procurement, F&A, Customer Care, Logistics, Sales & Marketing, Training, Product Engineering, BPO Business Analytic
By Application
BFSI, Manufacturing, Healthcare, Retail, Telecom, Others
By Companies
Accenture, Cognizant, Genpact, IBM, TCS, HP, Tech Mahindra, Capgemini, Wipro, EXL, NTT DATA(Dell), WNS Global, Concentrix, Infosys, Mu Sigma, Aegis, BPO Business Analytic
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
247
Number of Tables & Figures
173
Customization Available
Yes, the report can be customized as per your need.
Global BPO Business Analytics Market Report Segments:
The global BPO Business Analytics market is segmented on the basis of:
Types
HR, Procurement, F&A, Customer Care, Logistics, Sales & Marketing, Training, Product Engineering, BPO Business Analytic
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
BFSI, Manufacturing, Healthcare, Retail, Telecom, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Accenture
- Cognizant
- Genpact
- IBM
- TCS
- HP
- Tech Mahindra
- Capgemini
- Wipro
- EXL
- NTT DATA(Dell)
- WNS Global
- Concentrix
- Infosys
- Mu Sigma
- Aegis
- BPO Business Analytic
Highlights of The BPO Business Analytics Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- HR
- Procurement
- F&A
- Customer Care
- Logistics
- Sales & Marketing
- Training
- Product Engineering
- BPO Business Analytic
- By Application:
- BFSI
- Manufacturing
- Healthcare
- Retail
- Telecom
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the BPO Business Analytics Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
BPO Business Analytics is a field of business analytics that focuses on the analysis and interpretation of data to help businesses make better decisions. It can encompass a variety of techniques, including statistical analysis, data mining, and modeling. BPO Business Analytics professionals use this information to improve customer experience, identify trends and patterns in customer behavior, optimize marketing campaigns, and more.
Some of the key players operating in the bpo business analytics market are Accenture, Cognizant, Genpact, IBM, TCS, HP, Tech Mahindra, Capgemini, Wipro, EXL, NTT DATA(Dell), WNS Global, Concentrix, Infosys, Mu Sigma, Aegis, BPO Business Analytic.
The bpo business analytics market is expected to register a CAGR of 10.8%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. BPO Business Analytics Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. BPO Business Analytics Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. BPO Business Analytics Market - Supply Chain
4.5. Global BPO Business Analytics Market Forecast
4.5.1. BPO Business Analytics Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. BPO Business Analytics Market Size (000 Units) and Y-o-Y Growth
4.5.3. BPO Business Analytics Market Absolute $ Opportunity
5. Global BPO Business Analytics Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. BPO Business Analytics Market Size and Volume Forecast by Type
5.3.1. HR
5.3.2. Procurement
5.3.3. F&A
5.3.4. Customer Care
5.3.5. Logistics
5.3.6. Sales & Marketing
5.3.7. Training
5.3.8. Product Engineering
5.3.9. BPO Business Analytic
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global BPO Business Analytics Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. BPO Business Analytics Market Size and Volume Forecast by Application
6.3.1. BFSI
6.3.2. Manufacturing
6.3.3. Healthcare
6.3.4. Retail
6.3.5. Telecom
6.3.6. Others
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global BPO Business Analytics Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. BPO Business Analytics Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global BPO Business Analytics Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. BPO Business Analytics Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global BPO Business Analytics Demand Share Forecast, 2019-2026
9. North America BPO Business Analytics Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America BPO Business Analytics Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America BPO Business Analytics Market Size and Volume Forecast by Application
9.4.1. BFSI
9.4.2. Manufacturing
9.4.3. Healthcare
9.4.4. Retail
9.4.5. Telecom
9.4.6. Others
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America BPO Business Analytics Market Size and Volume Forecast by Type
9.7.1. HR
9.7.2. Procurement
9.7.3. F&A
9.7.4. Customer Care
9.7.5. Logistics
9.7.6. Sales & Marketing
9.7.7. Training
9.7.8. Product Engineering
9.7.9. BPO Business Analytic
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America BPO Business Analytics Demand Share Forecast, 2019-2026
10. Latin America BPO Business Analytics Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America BPO Business Analytics Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America BPO Business Analytics Market Size and Volume Forecast by Application
10.4.1. BFSI
10.4.2. Manufacturing
10.4.3. Healthcare
10.4.4. Retail
10.4.5. Telecom
10.4.6. Others
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America BPO Business Analytics Market Size and Volume Forecast by Type
10.7.1. HR
10.7.2. Procurement
10.7.3. F&A
10.7.4. Customer Care
10.7.5. Logistics
10.7.6. Sales & Marketing
10.7.7. Training
10.7.8. Product Engineering
10.7.9. BPO Business Analytic
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America BPO Business Analytics Demand Share Forecast, 2019-2026
11. Europe BPO Business Analytics Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe BPO Business Analytics Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe BPO Business Analytics Market Size and Volume Forecast by Application
11.4.1. BFSI
11.4.2. Manufacturing
11.4.3. Healthcare
11.4.4. Retail
11.4.5. Telecom
11.4.6. Others
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe BPO Business Analytics Market Size and Volume Forecast by Type
11.7.1. HR
11.7.2. Procurement
11.7.3. F&A
11.7.4. Customer Care
11.7.5. Logistics
11.7.6. Sales & Marketing
11.7.7. Training
11.7.8. Product Engineering
11.7.9. BPO Business Analytic
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe BPO Business Analytics Demand Share, 2019-2026
12. Asia Pacific BPO Business Analytics Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific BPO Business Analytics Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific BPO Business Analytics Market Size and Volume Forecast by Application
12.4.1. BFSI
12.4.2. Manufacturing
12.4.3. Healthcare
12.4.4. Retail
12.4.5. Telecom
12.4.6. Others
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific BPO Business Analytics Market Size and Volume Forecast by Type
12.7.1. HR
12.7.2. Procurement
12.7.3. F&A
12.7.4. Customer Care
12.7.5. Logistics
12.7.6. Sales & Marketing
12.7.7. Training
12.7.8. Product Engineering
12.7.9. BPO Business Analytic
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific BPO Business Analytics Demand Share, 2019-2026
13. Middle East & Africa BPO Business Analytics Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa BPO Business Analytics Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa BPO Business Analytics Market Size and Volume Forecast by Application
13.4.1. BFSI
13.4.2. Manufacturing
13.4.3. Healthcare
13.4.4. Retail
13.4.5. Telecom
13.4.6. Others
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa BPO Business Analytics Market Size and Volume Forecast by Type
13.7.1. HR
13.7.2. Procurement
13.7.3. F&A
13.7.4. Customer Care
13.7.5. Logistics
13.7.6. Sales & Marketing
13.7.7. Training
13.7.8. Product Engineering
13.7.9. BPO Business Analytic
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa BPO Business Analytics Demand Share, 2019-2026
14. Competition Landscape
14.1. Global BPO Business Analytics Market: Market Share Analysis
14.2. BPO Business Analytics Distributors and Customers
14.3. BPO Business Analytics Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Accenture
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Cognizant
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Genpact
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. IBM
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. TCS
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. HP
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Tech Mahindra
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Capgemini
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Wipro
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. EXL
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. NTT DATA(Dell)
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. WNS Global
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Concentrix
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. Infosys
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Mu Sigma
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. Aegis
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. BPO Business Analytic
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. COMPANY 18
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. COMPANY 19
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20.
