Market Overview:
The global computer telephony integration (CTI) market is expected to grow from USD 2.02 billion in 2018 to USD 4.06 billion by 2030, at a CAGR of 10.5% from 2018 to 2030. The growth of the CTI market can be attributed to the increasing demand for cloud-based CTI solutions and the growing need for unified communication (UC) solutions among enterprises worldwide. The global computer telephony integration (CTI) market is segmented on the basis of type, application, and region. On the basis of type, the CTI market is segmented into cloud-based CTI, on-premise CTI, and computer telephony integration (CTi).
Product Definition:
Computer Telephony Integration (CTI) is the process of linking a computer system with a telephone system so that various tasks can be automated. For example, with CTI, you can answer calls from your computer and even transfer them to other people or departments. You can also use your computer to place calls, which can save you time and money.
The importance of CTI lies in its ability to improve communication between people and organizations. With CTI, businesses can manage their telephone communications more efficiently and effectively, which in turn leads to increased productivity and cost savings.
Cloud Based:
Cloud-based is a term used to define services and solutions that are hosted on the cloud. The major advantage of these services is that they can be accessed from any location through the internet. Cloud-based applications offer benefits such as increased storage space, easy access to data, and real-time sharing of information which increases productivity.
The global computer telephony integration market size was valued at USD 1,624 million in 2014.
On-Premise:
On-premise is a term used for computer software or hardware installed on the customer's own equipment.
In the first way, it means that all services are provided to customers from the provider's site and are run on their computers. In this case, it is called "hosted" OPA because all of its functions and features are hosted by the provider (in this case - Microsoft).
Application Insights:
The large enterprises segment dominated the global computer telephony integration market in 2017. Factors such as high cost of technology, complexity of network and procedures required to deploy CTI are responsible for low penetration in small and medium-sized businesses. However, with the growing demand from large enterprises for advanced communication services, this segment is expected to grow at a significant rate over the forecast period.
CTI enables real-time collaboration across organizations and departments by providing a single phone number that can be reached from multiple locations within an organization or external sources such as mobile devices or computers. The capability provided by CTI allows users to access their applications through a unified interface thereby enhancing productivity while reducing costs associated with communication services within organizations. These factors are anticipated to drive demand from large enterprise segment over the forecast period which would subsequently increase market penetration overall.
Regional Analysis:
The market in North America is expected to grow at a significant rate over the forecast period. The growth can be attributed to the presence of key players such as Avaya Inc.; Cisco Systems, Inc.; and Hewlett Packard Enterprise Development LP. These companies are continuously investing in R&D activities for developing advanced CTI solutions that can support various business processes across enterprises. Moreover, these companies are also focusing on providing cloud-based global CTI solutions thereby making it easier for enterprises to adopt these technologies across their organizations.
The Asia Pacific region accounted for more than 25% of the overall revenue share in 2017 owing to an increase in demand from small & medium businesses (SMBs).
Growth Factors:
- Increasing demand for cloud-based CTI solutions
- Proliferation of big data and analytics
- Emergence of the Internet of Things (IoT)
- Growing popularity of unified communications (UC) platforms
- Rising demand for contact center solutions
Scope Of The Report
Report Attributes
Report Details
Report Title
Computer Telephony Integration Market Research Report
By Type
Cloud Based, On-Premise, Computer Telephony Integratio
By Application
Large Enterprises, SMEs
By Companies
Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, Cisco, Avaya, Bucher + Suter, Computer Telephony Integratio
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
247
Number of Tables & Figures
173
Customization Available
Yes, the report can be customized as per your need.
Global Computer Telephony Integration Market Report Segments:
The global Computer Telephony Integration market is segmented on the basis of:
Types
Cloud Based, On-Premise, Computer Telephony Integratio
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises, SMEs
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Five9
- Salesforce
- RingCentral
- Twilio
- Enghouse Interactive
- NewVoiceMedia (Vonage)
- Genesys
- Zendesk
- Freshworks
- NICE inContact
- Nextiva
- Talkdesk
- Jive Communications (LogMeIn)
- Ameyo
- Aircall
- Tenfold
- Ozonetel
- InGenius
- Cisco
- Avaya
- Bucher + Suter
- Computer Telephony Integratio
Highlights of The Computer Telephony Integration Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud Based
- On-Premise
- Computer Telephony Integratio
- By Application:
- Large Enterprises
- SMEs
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Computer Telephony Integration Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Computer Telephony Integration (CTI) is a technology that allows computers to communicate with telephone systems. This can be done through the use of voice over internet protocol (VoIP), which allows users to make phone calls without having to use a traditional telephone line. CTI also allows businesses to manage their phone systems from a centralized location, making it easier for employees to access and use them.
Some of the key players operating in the computer telephony integration market are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, Cisco, Avaya, Bucher + Suter, Computer Telephony Integratio.
The computer telephony integration market is expected to grow at a compound annual growth rate of 10.5%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Computer Telephony Integration Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Computer Telephony Integration Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Computer Telephony Integration Market - Supply Chain
4.5. Global Computer Telephony Integration Market Forecast
4.5.1. Computer Telephony Integration Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Computer Telephony Integration Market Size (000 Units) and Y-o-Y Growth
4.5.3. Computer Telephony Integration Market Absolute $ Opportunity
5. Global Computer Telephony Integration Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Computer Telephony Integration Market Size and Volume Forecast by Type
5.3.1. Cloud Based
5.3.2. On-Premise
5.3.3. Computer Telephony Integratio
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Computer Telephony Integration Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Computer Telephony Integration Market Size and Volume Forecast by Application
6.3.1. Large Enterprises
6.3.2. SMEs
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Computer Telephony Integration Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Computer Telephony Integration Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Computer Telephony Integration Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Computer Telephony Integration Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Computer Telephony Integration Demand Share Forecast, 2019-2026
9. North America Computer Telephony Integration Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Computer Telephony Integration Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Computer Telephony Integration Market Size and Volume Forecast by Application
9.4.1. Large Enterprises
9.4.2. SMEs
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Computer Telephony Integration Market Size and Volume Forecast by Type
9.7.1. Cloud Based
9.7.2. On-Premise
9.7.3. Computer Telephony Integratio
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Computer Telephony Integration Demand Share Forecast, 2019-2026
10. Latin America Computer Telephony Integration Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Computer Telephony Integration Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Computer Telephony Integration Market Size and Volume Forecast by Application
10.4.1. Large Enterprises
10.4.2. SMEs
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Computer Telephony Integration Market Size and Volume Forecast by Type
10.7.1. Cloud Based
10.7.2. On-Premise
10.7.3. Computer Telephony Integratio
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Computer Telephony Integration Demand Share Forecast, 2019-2026
11. Europe Computer Telephony Integration Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Computer Telephony Integration Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Computer Telephony Integration Market Size and Volume Forecast by Application
11.4.1. Large Enterprises
11.4.2. SMEs
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Computer Telephony Integration Market Size and Volume Forecast by Type
11.7.1. Cloud Based
11.7.2. On-Premise
11.7.3. Computer Telephony Integratio
118. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Computer Telephony Integration Demand Share, 2019-2026
12. Asia Pacific Computer Telephony Integration Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Computer Telephony Integration Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Computer Telephony Integration Market Size and Volume Forecast by Application
12.4.1. Large Enterprises
12.4.2. SMEs
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Computer Telephony Integration Market Size and Volume Forecast by Type
12.7.1. Cloud Based
12.7.2. On-Premise
12.7.3. Computer Telephony Integratio
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Computer Telephony Integration Demand Share, 2019-2026
13. Middle East & Africa Computer Telephony Integration Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Computer Telephony Integration Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Computer Telephony Integration Market Size and Volume Forecast by Application
13.4.1. Large Enterprises
13.4.2. SMEs
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Computer Telephony Integration Market Size and Volume Forecast by Type
13.7.1. Cloud Based
13.7.2. On-Premise
13.7.3. Computer Telephony Integratio
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Computer Telephony Integration Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Computer Telephony Integration Market: Market Share Analysis
14.2. Computer Telephony Integration Distributors and Customers
14.3. Computer Telephony Integration Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Five9
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Salesforce
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. RingCentral
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Twilio
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Enghouse Interactive
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. NewVoiceMedia (Vonage)
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Genesys
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Zendesk
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Freshworks
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. NICE inContact
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Nextiva
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. Talkdesk
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Jive Communications (LogMeIn)
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. Ameyo
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Aircall
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. Tenfold
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. Ozonetel
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. InGenius
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. Cisco
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. Avaya
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook
