Industry Growth Insights published a new data on “Contact and Call Centre Outsourcing Market”. The research report is titled “Contact and Call Centre Outsourcing Market research by Types (On-Premise Type, Cloud-based Type), By Applications (BFSI, Retail, Government and Public Sector, IT & Telecommunication, Healthcare and Life Sciences, Manufacturing, Others), By Players/Companies Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC, SERCO GROUP, Xerox Corporation, CGS Inc, Webhelp, StarTek, Grupo Konecta, Carlyle Group (Comdata), Capita, Hinduja Global Solutions (HGS), Transcosmos, Five9, Transcom, HKT Teleservices, Telekom Malaysia (VADS), Invensis Technologies”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Contact and Call Centre Outsourcing Market Research Report
By Type
On-Premise Type, Cloud-based Type
By Application
BFSI, Retail, Government and Public Sector, IT & Telecommunication, Healthcare and Life Sciences, Manufacturing, Others
By Companies
Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC, SERCO GROUP, Xerox Corporation, CGS Inc, Webhelp, StarTek, Grupo Konecta, Carlyle Group (Comdata), Capita, Hinduja Global Solutions (HGS), Transcosmos, Five9, Transcom, HKT Teleservices, Telekom Malaysia (VADS), Invensis Technologies
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
243
Number of Tables & Figures
171
Customization Available
Yes, the report can be customized as per your need.
Global Contact and Call Centre Outsourcing Market Report Segments:
The global Contact and Call Centre Outsourcing market is segmented on the basis of:
Types
On-Premise Type, Cloud-based Type
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
BFSI, Retail, Government and Public Sector, IT & Telecommunication, Healthcare and Life Sciences, Manufacturing, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Teleperformance
- Synnex
- Alorica
- Atento
- Acticall Sitel Group
- Arvato
- Sykes
- TTEC
- SERCO GROUP
- Xerox Corporation
- CGS Inc
- Webhelp
- StarTek
- Grupo Konecta
- Carlyle Group (Comdata)
- Capita
- Hinduja Global Solutions (HGS)
- Transcosmos
- Five9
- Transcom
- HKT Teleservices
- Telekom Malaysia (VADS)
- Invensis Technologies
Highlights of The Contact and Call Centre Outsourcing Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- On-Premise Type
- Cloud-based Type
- By Application:
- BFSI
- Retail
- Government and Public Sector
- IT & Telecommunication
- Healthcare and Life Sciences
- Manufacturing
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Contact and Call Centre Outsourcing Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Contact and call centre outsourcing is the process of contracting a third-party company to provide customer service for your business. This can be done through either inbound or outbound contact centres. Inbound contact centres are those that handle customer enquiries, while outbound contact centres are those that take calls from customers.
Some of the major players in the contact and call centre outsourcing market are Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC, SERCO GROUP, Xerox Corporation, CGS Inc, Webhelp, StarTek, Grupo Konecta, Carlyle Group (Comdata), Capita, Hinduja Global Solutions (HGS), Transcosmos, Five9, Transcom, HKT Teleservices, Telekom Malaysia (VADS), Invensis Technologies.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Contact and Call Centre Outsourcing Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Contact and Call Centre Outsourcing Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Contact and Call Centre Outsourcing Market - Supply Chain
4.5. Global Contact and Call Centre Outsourcing Market Forecast
4.5.1. Contact and Call Centre Outsourcing Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Contact and Call Centre Outsourcing Market Size (000 Units) and Y-o-Y Growth
4.5.3. Contact and Call Centre Outsourcing Market Absolute $ Opportunity
5. Global Contact and Call Centre Outsourcing Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Contact and Call Centre Outsourcing Market Size and Volume Forecast by Type
5.3.1. On-Premise Type
5.3.2. Cloud-based Type
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Contact and Call Centre Outsourcing Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Contact and Call Centre Outsourcing Market Size and Volume Forecast by Application
6.3.1. BFSI
6.3.2. Retail
6.3.3. Government and Public Sector
6.3.4. IT & Telecommunication
6.3.5. Healthcare and Life Sciences
6.3.6. Manufacturing
6.3.7. Others
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Contact and Call Centre Outsourcing Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Contact and Call Centre Outsourcing Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Contact and Call Centre Outsourcing Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Contact and Call Centre Outsourcing Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Contact and Call Centre Outsourcing Demand Share Forecast, 2019-2029
9. North America Contact and Call Centre Outsourcing Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Contact and Call Centre Outsourcing Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Contact and Call Centre Outsourcing Market Size and Volume Forecast by Application
9.4.1. BFSI
9.4.2. Retail
9.4.3. Government and Public Sector
9.4.4. IT & Telecommunication
9.4.5. Healthcare and Life Sciences
9.4.6. Manufacturing
9.4.7. Others
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Contact and Call Centre Outsourcing Market Size and Volume Forecast by Type
9.7.1. On-Premise Type
9.7.2. Cloud-based Type
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Contact and Call Centre Outsourcing Demand Share Forecast, 2019-2029
10. Latin America Contact and Call Centre Outsourcing Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Contact and Call Centre Outsourcing Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Contact and Call Centre Outsourcing Market Size and Volume Forecast by Application
10.4.1. BFSI
10.4.2. Retail
10.4.3. Government and Public Sector
10.4.4. IT & Telecommunication
10.4.5. Healthcare and Life Sciences
10.4.6. Manufacturing
10.4.7. Others
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Contact and Call Centre Outsourcing Market Size and Volume Forecast by Type
10.7.1. On-Premise Type
10.7.2. Cloud-based Type
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Contact and Call Centre Outsourcing Demand Share Forecast, 2019-2029
11. Europe Contact and Call Centre Outsourcing Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Contact and Call Centre Outsourcing Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Contact and Call Centre Outsourcing Market Size and Volume Forecast by Application
11.4.1. BFSI
11.4.2. Retail
11.4.3. Government and Public Sector
11.4.4. IT & Telecommunication
11.4.5. Healthcare and Life Sciences
11.4.6. Manufacturing
11.4.7. Others
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Contact and Call Centre Outsourcing Market Size and Volume Forecast by Type
11.7.1. On-Premise Type
11.7.2. Cloud-based Type
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Contact and Call Centre Outsourcing Demand Share, 2019-2029
12. Asia Pacific Contact and Call Centre Outsourcing Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Contact and Call Centre Outsourcing Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Contact and Call Centre Outsourcing Market Size and Volume Forecast by Application
12.4.1. BFSI
12.4.2. Retail
12.4.3. Government and Public Sector
12.4.4. IT & Telecommunication
12.4.5. Healthcare and Life Sciences
12.4.6. Manufacturing
12.4.7. Others
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Contact and Call Centre Outsourcing Market Size and Volume Forecast by Type
12.7.1. On-Premise Type
12.7.2. Cloud-based Type
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Contact and Call Centre Outsourcing Demand Share, 2019-2029
13. Middle East & Africa Contact and Call Centre Outsourcing Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Contact and Call Centre Outsourcing Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Contact and Call Centre Outsourcing Market Size and Volume Forecast by Application
13.4.1. BFSI
13.4.2. Retail
13.4.3. Government and Public Sector
13.4.4. IT & Telecommunication
13.4.5. Healthcare and Life Sciences
13.4.6. Manufacturing
13.4.7. Others
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Contact and Call Centre Outsourcing Market Size and Volume Forecast by Type
13.7.1. On-Premise Type
13.7.2. Cloud-based Type
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Contact and Call Centre Outsourcing Demand Share, 2019-2029
14. Competition Landscape
14.1. Global Contact and Call Centre Outsourcing Market: Market Share Analysis
14.2. Contact and Call Centre Outsourcing Distributors and Customers
14.3. Contact and Call Centre Outsourcing Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Teleperformance
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Synnex
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Alorica
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Atento
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Acticall Sitel Group
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. Arvato
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Sykes
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. TTEC
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. SERCO GROUP
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Xerox Corporation
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. CGS Inc
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. Webhelp
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. StarTek
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. Grupo Konecta
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Carlyle Group (Comdata)
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. Capita
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. Hinduja Global Solutions (HGS)
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. Transcosmos
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. Five9
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. Transcom
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook
