The global contact center operations software market is expected to grow at a CAGR of 7.5% during the forecast period, from 2021 to 2030. The growth of this market is driven by the increasing demand for contact center operations software in various industries such as telecom and IT, BFSI, healthcare and life sciences, government and public sector, retail and consumer goods. The increasing adoption of cloud-based contact center solutions is also driving the growth of this market.
Some Of The Growth Factors Of This Market:
- The Contact Center Operations Software market is driven by the need for better customer service and increased customer expectations.
- The Contact Center Operations Software market is also driven by the need for improved efficiency in contact centers, which can be achieved through automation and optimization of processes.
- Increasing adoption of cloud-based solutions will drive the growth of the Contact Center Operations Software market.
- Increasing demand for contact center services from small and medium enterprises will drive the growth of the Contact Center Operations Software market.
Industry Growth Insights published a new data on “Contact Center Operations Software Market”. The research report is titled “Contact Center Operations Software Market research by Types (Onshore Outsourcing, Offshore Outsourcing, Contact Center Operations Softwar), By Applications (Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others), By Players/Companies Talkdesk, Genesys, NICE inContact, Dixa, Aircall, UJET, 3CX, CloudTalk, CallTrackingMetrics, Connect First, Five9, Twilio Flex, Five9 IVR, Freshcaller, Zendesk Talk, Avaya Aura, US Claro, Ring Central, Atento, Contact Center Operations Softwar”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Contact Center Operations Software Market Research Report
By Type
Onshore Outsourcing, Offshore Outsourcing, Contact Center Operations Softwar
By Application
Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others
By Companies
Talkdesk, Genesys, NICE inContact, Dixa, Aircall, UJET, 3CX, CloudTalk, CallTrackingMetrics, Connect First, Five9, Twilio Flex, Five9 IVR, Freshcaller, Zendesk Talk, Avaya Aura, US Claro, Ring Central, Atento, Contact Center Operations Softwar
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
241
Number of Tables & Figures
169
Customization Available
Yes, the report can be customized as per your need.
Global Contact Center Operations Software Market Report Segments:
The global Contact Center Operations Software market is segmented on the basis of:
Types
Onshore Outsourcing, Offshore Outsourcing, Contact Center Operations Softwar
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Talkdesk
- Genesys
- NICE inContact
- Dixa
- Aircall
- UJET
- 3CX
- CloudTalk
- CallTrackingMetrics
- Connect First
- Five9
- Twilio Flex
- Five9 IVR
- Freshcaller
- Zendesk Talk
- Avaya Aura
- US Claro
- Ring Central
- Atento
- Contact Center Operations Softwar
Highlights of The Contact Center Operations Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Onshore Outsourcing
- Offshore Outsourcing
- Contact Center Operations Softwar
- By Application:
- Telecom & IT
- BFSI
- Healthcare & Life Sciences
- Government & Public
- Retail & Consumer Goods
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Contact Center Operations Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Contact center operations software is a software application that helps contact centers manage their customer interactions. It includes features such as call routing, contact management, and communication monitoring. Contact center operations software can help centers improve customer satisfaction and reduce the number of complaints by automating processes such as scheduling appointments, handling requests for information, and responding to customer inquiries.
Some of the key players operating in the contact center operations software market are Talkdesk, Genesys, NICE inContact, Dixa, Aircall, UJET, 3CX, CloudTalk, CallTrackingMetrics, Connect First, Five9, Twilio Flex, Five9 IVR, Freshcaller, Zendesk Talk, Avaya Aura, US Claro, Ring Central, Atento, Contact Center Operations Softwar.
The contact center operations software market is expected to register a CAGR of 7.5%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Contact Center Operations Software Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Contact Center Operations Software Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Contact Center Operations Software Market - Supply Chain
4.5. Global Contact Center Operations Software Market Forecast
4.5.1. Contact Center Operations Software Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Contact Center Operations Software Market Size (000 Units) and Y-o-Y Growth
4.5.3. Contact Center Operations Software Market Absolute $ Opportunity
5. Global Contact Center Operations Software Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Contact Center Operations Software Market Size and Volume Forecast by Type
5.3.1. Onshore Outsourcing
5.3.2. Offshore Outsourcing
5.3.3. Contact Center Operations Softwar
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Contact Center Operations Software Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Contact Center Operations Software Market Size and Volume Forecast by Application
6.3.1. Telecom & IT
6.3.2. BFSI
6.3.3. Healthcare & Life Sciences
6.3.4. Government & Public
6.3.5. Retail & Consumer Goods
6.3.6. Others
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Contact Center Operations Software Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Contact Center Operations Software Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Contact Center Operations Software Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Contact Center Operations Software Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Contact Center Operations Software Demand Share Forecast, 2019-2026
9. North America Contact Center Operations Software Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Contact Center Operations Software Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Contact Center Operations Software Market Size and Volume Forecast by Application
9.4.1. Telecom & IT
9.4.2. BFSI
9.4.3. Healthcare & Life Sciences
9.4.4. Government & Public
9.4.5. Retail & Consumer Goods
9.4.6. Others
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Contact Center Operations Software Market Size and Volume Forecast by Type
9.7.1. Onshore Outsourcing
9.7.2. Offshore Outsourcing
9.7.3. Contact Center Operations Softwar
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Contact Center Operations Software Demand Share Forecast, 2019-2026
10. Latin America Contact Center Operations Software Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Contact Center Operations Software Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Contact Center Operations Software Market Size and Volume Forecast by Application
10.4.1. Telecom & IT
10.4.2. BFSI
10.4.3. Healthcare & Life Sciences
10.4.4. Government & Public
10.4.5. Retail & Consumer Goods
10.4.6. Others
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Contact Center Operations Software Market Size and Volume Forecast by Type
10.7.1. Onshore Outsourcing
10.7.2. Offshore Outsourcing
10.7.3. Contact Center Operations Softwar
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Contact Center Operations Software Demand Share Forecast, 2019-2026
11. Europe Contact Center Operations Software Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Contact Center Operations Software Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Contact Center Operations Software Market Size and Volume Forecast by Application
11.4.1. Telecom & IT
11.4.2. BFSI
11.4.3. Healthcare & Life Sciences
11.4.4. Government & Public
11.4.5. Retail & Consumer Goods
11.4.6. Others
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Contact Center Operaions Software Market Size and Volume Forecast by Type
11.7.1. Onshore Outsourcing
11.7.2. Offshore Outsourcing
11.7.3. Contact Center Operations Softwar
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Contact Center Operations Software Demand Share, 2019-2026
12. Asia Pacific Contact Center Operations Software Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Contact Center Operations Software Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Contact Center Operations Software Market Size and Volume Forecast by Application
12.4.1. Telecom & IT
12.4.2. BFSI
12.4.3. Healthcare & Life Sciences
12.4.4. Government & Public
12.4.5. Retail & Consumer Goods
12.4.6. Others
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Contact Center Operations Software Market Size and Volume Forecast by Type
12.7.1. Onshore Outsourcing
12.7.2. Offshore Outsourcing
12.7.3. Contact Center Operations Softwar
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Contact Center Operations Software Demand Share, 2019-2026
13. Middle East & Africa Contact Center Operations Software Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Contact Center Operations Software Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Contact Center Operations Software Market Size and Volume Forecast by Application
13.4.1. Telecom & IT
13.4.2. BFSI
13.4.3. Healthcare & Life Sciences
13.4.4. Government & Public
13.4.5. Retail & Consumer Goods
13.4.6. Others
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Contact Center Operations Software Market Size and Volume Forecast by Type
13.7.1. Onshore Outsourcing
13.7.2. Offshore Outsourcing
13.7.3. Contact Center Operations Softwar
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Contact Center Operations Software Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Contact Center Operations Software Market: Market Share Analysis
14.2. Contact Center Operations Software Distributors and Customers
14.3. Contact Center Operations Software Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Talkdesk
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Genesys
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. NICE inContact
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Dixa
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Aircall
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. UJET
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. 3CX
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. CloudTalk
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. CallTrackingMetrics
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Connect First
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Five9
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. Twilio Flex
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Five9 IVR
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. Freshcaller
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Zendesk Talk
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. Avaya Aura
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. US Claro
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. Ring Central
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. Atento
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. Contact Center Operations Softwar
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook
