Latest Update: Impact of current COVID-19 situation has been considered in this report while making the analysis.
Global Customer Feedback Devices Market by Type (Countertop, Floor-standing, Wall-mounted), By Application (Airport, Station, Port, Other) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030-report

Global Customer Feedback Devices Market by Type (Countertop, Floor-standing, Wall-mounted), By Application (Airport, Station, Port, Other) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030

Report ID: 131575 3300 Machinery & Equipment 377 243 Pages 4.5 (34)

Market Overview:

The global customer feedback devices market is expected to grow at a CAGR of 5.5% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing demand for customer feedback devices across different industries, such as airports, railway stations, and ports. Additionally, the growing trend of digital transformation is also fueling the demand for customer feedback devices in various regions across the globe. The global customer feedback devices market can be segmented on the basis of type into countertop, floor-standing, and wall-mounted devices. The countertop type segment is expected to hold a major share in terms of revenue in 2018 owing to its low installation cost and easy portability. However, with advancements in technology and growing demand for interactive displays among customers, floor-standing type segments are projected to witness higher growth rates during the forecast period from 2018 to 2030. On the basis of application, airport terminals held a dominant share in 2017 due high footfall at these locations along with rising passenger traffic around thw world .However , railway station are projected witness highest CAGR over th eforecast period owing t o upcoming infrastructure projects an d increasing adoption rate by commuters .

Global Customer Feedback Devices Industry Outlook

Product Definition:

A customer feedback device is a piece of hardware or software that allows customers to provide feedback about a product or service. This feedback can be used to improve the product or service, and it can also help businesses understand what customers want and need. Customer feedback devices are important because they allow businesses to collect data that can help them improve their products and services.


Countertop is a feedback device used by customers to give their feedback directly to the business. It can be used in any industry for giving or receiving customer feedback. The main purpose of this device is to get real-time feed back from consumers and address their concerns immediately.

It has been observed that most of the organizations are moving towards using mobile devices such as smartphones, tablets, and laptops instead of conventional desktop computers for giving or receivingFeedback because it's faster.


Floor-standing or free-standing customer feedback devices are used to collect customers' feedback regarding the product and service. These devices can be fixed on a table or stand on the floor. They have an LCD screen that displays information such as name, email id, country, etc., which allows customers to provide their comments easily.

Application Insights:

The market is segmented by application into airport, station, port and other applications. The airport application segment dominated the global customer feedback devices market in 2017 owing to the growing number of passengers traveling globally and increasing air traffic. Moreover, government initiatives such as ¢â‚¬Å“Passenger Name Record (PNR)¢â‚¬ are expected to increase passenger flow at airports across the world over the coming years which will further fuel demand for CED.

Station was estimated as the second-largest segment in 2017 due to rising usage of CED at railway stations worldwide.

Regional Analysis:

North America dominated the global customer feedback devices market in 2017. The growth of this region is attributed to the presence of a large number of prominent players operating in this region, along with high consumer awareness and usage rates for such systems. In addition, rising concerns regarding passenger safety coupled with increasing government regulations are expected to drive regional market growth over the forecast period.

Asia Pacific is anticipated to witness significant growth over the forecast period owing to increasing investments by prominent industry players and growing demand from various application sectors such as airports, stations, ports among others. Moreover, improving economic conditions in emerging countries such as India and China are likely to contribute toward regional market development during the same period.

Growth Factors:

  • Increasing demand for customer feedback devices from small and medium businesses (SMBs)
  • Rising demand for customer feedback devices from the retail sector
  • Proliferation of cloud-based customer feedback management platforms
  • Growing popularity of social media as a platform for collecting customer feedback
  • Emergence of new technologies such as big data and analytics that can help organizations derive insights from customer feedback data

Scope Of The Report

Report Attributes

Report Details

Report Title

Customer Feedback Devices Market Research Report

By Type

Countertop, Floor-standing, Wall-mounted

By Application

Airport, Station, Port, Other

By Companies

EMSE A.S., FeedbackNow, QMETRIX, Qwesteo, Wavetec, ...

Regions Covered

North America, Europe, APAC, Latin America, MEA

Base Year


Historical Year

2019 to 2020 (Data from 2010 can be provided as per availability)

Forecast Year


Number of Pages


Number of Tables & Figures


Customization Available

Yes, the report can be customized as per your need.

Global Customer Feedback Devices Market Report Segments:

The global Customer Feedback Devices market is segmented on the basis of:


Countertop, Floor-standing, Wall-mounted

The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.


Airport, Station, Port, Other

The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.

Some of the companies that are profiled in this report are:

  1. EMSE A.S.
  2. FeedbackNow
  4. Qwesteo
  5. Wavetec
  6. ...

Global Customer Feedback Devices Market Overview

Highlights of The Customer Feedback Devices Market Report:

  1. The market structure and projections for the coming years.
  2. Drivers, restraints, opportunities, and current trends of market.
  3. Historical data and forecast.
  4. Estimations for the forecast period 2030.
  5. Developments and trends in the market.
  6. By Type:

    1. Countertop
    2. Floor-standing
    3. Wall-mounted
  1. By Application:

    1. Airport
    2. Station
    3. Port
    4. Other
  1. Market scenario by region, sub-region, and country.
  2. Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
  3. Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
  4. Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Customer Feedback Devices Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.

Regional Analysis

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • Latin America

Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.

The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.

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Global Customer Feedback Devices Market Statistics

8 Reasons to Buy This Report

  1. Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
  2. Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
  3. Implemented Robust Methodology to Prepare the Report
  4. Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
  5. Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
  6. Provides Information About the Top-winning Strategies Implemented by Industry Players.
  7. In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
  8. Customization of the Report Available

Frequently Asked Questions?

Customer feedback devices are electronic devices that collect customer feedback. They can be used in a variety of ways, including as part of a customer service or marketing initiative.

Some of the key players operating in the customer feedback devices market are EMSE A.S., FeedbackNow, QMETRIX, Qwesteo, Wavetec.

The customer feedback devices market is expected to register a CAGR of 5.5%.

1. Executive Summary

2. Assumptions and Acronyms Used

3. Research Methodology

4. Customer Feedback Devices Market Overview
   4.1. Introduction
      4.1.1. Market Taxonomy
      4.1.2. Market Definition
   4.2. Macro-Economic Factors
      4.2.1. Industry Outlook
   4.3. Customer Feedback Devices Market Dynamics
      4.3.1. Market Drivers
      4.3.2. Market Restraints
      4.3.3. Opportunity
      4.3.4. Market Trends
   4.4. Customer Feedback Devices Market - Supply Chain
   4.5. Global Customer Feedback Devices Market Forecast
      4.5.1. Customer Feedback Devices Market Size (US$ Mn) and Y-o-Y Growth
      4.5.2. Customer Feedback Devices Market Size (000’ Units) and Y-o-Y Growth
      4.5.3. Customer Feedback Devices Market Absolute $ Opportunity

5. Global Customer Feedback Devices Market Analysis and Forecast by Type
   5.1. Market Trends
   5.2. Introduction
      5.2.1. Basis Point Share (BPS) Analysis by Type
      5.2.2. Y-o-Y Growth Projections by Type
   5.3. Customer Feedback Devices Market Size and Volume Forecast by Type
      5.3.1. Countertop
      5.3.2. Floor-standing
      5.3.3. Wall-mounted
   5.4. Absolute $ Opportunity Assessment by Type
   5.5. Market Attractiveness/Growth Potential Analysis by Type

6. Global Customer Feedback Devices Market Analysis and Forecast by Application
   6.1. Market Trends
   6.2. Introduction
      6.2.1. Basis Point Share (BPS) Analysis by Application
      6.2.2. Y-o-Y Growth Projections by Application
   6.3. Customer Feedback Devices Market Size and Volume Forecast by Application
      6.3.1. Airport
      6.3.2. Station
      6.3.3. Port
      6.3.4. Other
   6.4. Absolute $ Opportunity Assessment by Application
   6.5. Market Attractiveness/Growth Potential Analysis by Application

7. Global Customer Feedback Devices Market Analysis and Forecast by Sales Channel
   7.1. Market Trends
   7.2. Introduction
      7.2.1. Basis Point Share (BPS) Analysis by Sales Channel 
      7.2.2. Y-o-Y Growth Projections by Sales Channel
   7.3. Customer Feedback Devices Market Size and Volume Forecast by Sales Channel 
      7.3.1. Manufacturer/Distributor/Service Provider
      7.3.2. Aftermarket
   7.4. Absolute $ Opportunity Assessment by Sales Channel
   7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel

8. Global Customer Feedback Devices Market Analysis and Forecast by Region
   8.1. Market Trends
   8.2. Introduction
      8.2.1. Basis Point Share (BPS) Analysis by Region
      8.2.2. Y-o-Y Growth Projections by Region
   8.3. Customer Feedback Devices Market Size and Volume Forecast by Region
      8.3.1. North America
      8.3.2. Latin America
      8.3.3. Europe
      8.3.4. Asia Pacific
      8.3.5. Middle East and Africa (MEA)
   8.4. Absolute $ Opportunity Assessment by Region
   8.5. Market Attractiveness/Growth Potential Analysis by Region
   8.6. Global Customer Feedback Devices Demand Share Forecast, 2019-2029

9. North America Customer Feedback Devices Market Analysis and Forecast
   9.1. Introduction
      9.1.1. Basis Point Share (BPS) Analysis by Country
      9.1.2. Y-o-Y Growth Projections by Country
   9.2. North America Customer Feedback Devices Market Size and Volume Forecast by Country
      9.2.1. U.S.
      9.2.2. Canada
   9.3. Absolute $ Opportunity Assessment by Country
   9.4. North America Customer Feedback Devices Market Size and Volume Forecast by Application
      9.4.1. Airport
      9.4.2. Station
      9.4.3. Port
      9.4.4. Other
   9.5. Basis Point Share (BPS) Analysis by Application
   9.6. Y-o-Y Growth Projections by Application
   9.7. North America Customer Feedback Devices Market Size and Volume Forecast by Type
      9.7.1. Countertop
      9.7.2. Floor-standing
      9.7.3. Wall-mounted
   9.8. Basis Point Share (BPS) Analysis by Type
   9.9. Y-o-Y Growth Projections by Type
   9.10. Market Attractiveness/Growth Potential Analysis
      9.10.1. By Country
      9.10.2. By Product Type
      9.10.3. By Application
      9.10.4. By Sales Channel
   9.11. North America Customer Feedback Devices Demand Share Forecast, 2019-2029

10. Latin America Customer Feedback Devices Market Analysis and Forecast
   10.1. Introduction
      10.1.1. Basis Point Share (BPS) Analysis by Country
      10.1.2. Y-o-Y Growth Projections by Country
      10.1.3. Latin America Average Pricing Analysis
   10.2. Latin America Customer Feedback Devices Market Size and Volume Forecast by Country
      10.2.1. Brazil
      10.2.2. Mexico
      10.2.3. Rest of Latin America
   10.3. Absolute $ Opportunity Assessment by Country
   10.4. Latin America Customer Feedback Devices Market Size and Volume Forecast by Application
      10.4.1. Airport
      10.4.2. Station
      10.4.3. Port
      10.4.4. Other
   10.5. Basis Point Share (BPS) Analysis by Application
   10.6. Y-o-Y Growth Projections by Application
   10.7. Latin America Customer Feedback Devices Market Size and Volume Forecast by Type
      10.7.1. Countertop
      10.7.2. Floor-standing
      10.7.3. Wall-mounted
   10.8. Basis Point Share (BPS) Analysis by Type
   10.9. Y-o-Y Growth Projections by Type
   10.10. Market Attractiveness/Growth Potential Analysis
      10.10.1. By Country
      10.10.2. By Product Type
      10.10.3. By Application
      10.10.4. By Sales Channel
   10.11. Latin America Customer Feedback Devices Demand Share Forecast, 2019-2029

11. Europe Customer Feedback Devices Market Analysis and Forecast
   11.1. Introduction
      11.1.1. Basis Point Share (BPS) Analysis by Country
      11.1.2. Y-o-Y Growth Projections by Country
      11.1.3. Europe Average Pricing Analysis
   11.2. Europe Customer Feedback Devices Market Size and Volume Forecast by Country
      11.2.1. Germany
      11.2.2. France
      11.2.3. Italy
      11.2.4. U.K.
      11.2.5. Spain
      11.2.6. Russia
      11.2.7. Rest of Europe
   11.3. Absolute $ Opportunity Assessment by Country
   11.4. Europe Customer Feedback Devices Market Size and Volume Forecast by Application
      11.4.1. Airport
      11.4.2. Station
      11.4.3. Port
      11.4.4. Other
   11.5. Basis Point Share (BPS) Analysis by Application
   11.6. Y-o-Y Growth Projections by Application
   11.7. Europe Customer Feedback Devices Market Size and Volume Forecast by Type
      11.7.1. Countertop
      11.7.2. Floor-standing
      11.7.3. Wall-mounted
   11.8. Basis Point Share (BPS) Analysis by Type
   11.9. Y-o-Y Growth Projections by Type
   11.10. Market Attractiveness/Growth Potential Analysis
      11.10.1. By Country
      11.10.2. By Product Type
      11.10.3. By Application
      11.10.4. By Sales Channel
   11.11. Europe Customer Feedback Devices Demand Share, 2019-2029

12. Asia Pacific Customer Feedback Devices Market Analysis and Forecast
   12.1. Introduction
      12.1.1. Basis Point Share (BPS) Analysis by Country
      12.1.2. Y-o-Y Growth Projections by Country
      12.1.3. Asia Pacific Average Pricing Analysis
   12.2. Asia Pacific Customer Feedback Devices Market Size and Volume Forecast by Country
      12.2.1. China
      12.2.2. Japan
      12.2.3. South Korea
      12.2.4. India
      12.2.5. Australia
      12.2.6. Rest of Asia Pacific (APAC)
   12.3. Absolute $ Opportunity Assessment by Country
   12.4. Asia Pacific Customer Feedback Devices Market Size and Volume Forecast by Application
      12.4.1. Airport
      12.4.2. Station
      12.4.3. Port
      12.4.4. Other
   12.5. Basis Point Share (BPS) Analysis by Application
   12.6. Y-o-Y Growth Projections by Application
   12.7. Asia Pacific Customer Feedback Devices Market Size and Volume Forecast by Type
      12.7.1. Countertop
      12.7.2. Floor-standing
      12.7.3. Wall-mounted
   12.8. Basis Point Share (BPS) Analysis by Type
   12.9. Y-o-Y Growth Projections by Type
   12.10. Market Attractiveness/Growth Potential Analysis
      12.10.1. By Country
      12.10.2. By Product Type
      12.10.3. By Application
      12.10.4. By Sales Channel
   12.11. Asia Pacific Customer Feedback Devices Demand Share, 2019-2029

13. Middle East & Africa Customer Feedback Devices Market Analysis and Forecast
   13.1. Introduction
      13.1.1. Basis Point Share (BPS) Analysis by Country
      13.1.2. Y-o-Y Growth Projections by Country
      13.1.3. Asia Pacific Average Pricing Analysis
   13.2. Middle East & Africa Customer Feedback Devices Market Size and Volume Forecast by Country
      13.2.1. Saudi Arabia
      13.2.2. South Africa
      13.2.3. UAE
      13.2.4. Rest of Middle East & Africa (MEA)
   13.3. Absolute $ Opportunity Assessment by Country
   13.4. Middle East & Africa Customer Feedback Devices Market Size and Volume Forecast by Application
      13.4.1. Airport
      13.4.2. Station
      13.4.3. Port
      13.4.4. Other
   13.5. Basis Point Share (BPS) Analysis by Application
   13.6. Y-o-Y Growth Projections by Application
   13.7. Middle East & Africa Customer Feedback Devices Market Size and Volume Forecast by Type
      13.7.1. Countertop
      13.7.2. Floor-standing
      13.7.3. Wall-mounted
   13.8. Basis Point Share (BPS) Analysis by Type
   13.9. Y-o-Y Growth Projections by Type
   13.10. Market Attractiveness/Growth Potential Analysis
      13.10.1. By Country
      13.10.2. By Product Type
      13.10.3. By Application
      13.10.4. By Sales Channel
   13.11. Middle East & Africa Customer Feedback Devices Demand Share, 2019-2029

14. Competition Landscape
   14.1. Global Customer Feedback Devices Market: Market Share Analysis
   14.2. Customer Feedback Devices Distributors and Customers
   14.3. Customer Feedback Devices Market: Competitive Dashboard
   14.4. Company Profiles (Details – Overview, Financials, Developments, Strategy) 
      14.4.1. EMSE A.S. Overview Financials Developments Strategic Outlook
      14.4.2. FeedbackNow Overview Financials Developments Strategic Outlook
      14.4.3. QMETRIX Overview Financials Developments Strategic Outlook
      14.4.4. Qwesteo Overview Financials Developments Strategic Outlook
      14.4.5. Wavetec Overview Financials Developments Strategic Outlook
      14.4.6. ... Overview Financials Developments Strategic Outlook
      14.4.7. COMPANY7 Overview Financials Developments Strategic Outlook
      14.4.8. COMPANY8 Overview Financials Developments Strategic Outlook
      14.4.9. COMPANY9 Overview Financials Developments Strategic Outlook
      14.4.10. COMPANY 10 Overview Financials Developments Strategic Outlook
      14.4.11. COMPANY 11 Overview Financials Developments Strategic Outlook
      14.4.12. COMPANY 12 Overview Financials Developments Strategic Outlook
      14.4.13. COMPANY 13 Overview Financials Developments Strategic Outlook
      14.4.14. COMPANY 14 Overview Financials Developments Strategic Outlook
      14.4.15. COMPANY 15 Overview Financials Developments Strategic Outlook
      14.4.16. COMPANY 16 Overview Financials Developments Strategic Outlook
      14.4.17. COMPANY 17 Overview Financials Developments Strategic Outlook
      14.4.18. COMPANY 18 Overview Financials Developments Strategic Outlook
      14.4.19. COMPANY 19 Overview Financials Developments Strategic Outlook
      14.4.20. COMPANY 20 Overview Financials Developments Strategic Outlook

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