The global customer support software market is expected to grow at a CAGR of 7.2% during the forecast period, from 2021 to 2030. The market is driven by factors such as increasing demand for customer service and support, growing need for automation in customer service and support, and increasing adoption of cloud-based solutions.
The call management segment accounted for the largest share of the global customer support software market in 2018. The contact center segment is expected to grow at a CAGR of 8% during the forecast period, from 2021 to 2030. The contact center segment accounted for the second-largest share in 2018 due to its high adoption rate among enterprises across various industries such as banking, finance and insurance (BFSI), IT and telecommunications, government and health care, manufacturing and logistics.
Some Of The Growth Factors Of This Market:
- The increasing demand for customer service software is one of the major factors driving the growth of this market.
- Increasing number of customers and their expectations are also driving the growth of this market.
- Increasing adoption rate for cloud-based customer service software is also one of the major factors driving the growth in this market.
- Growing need for automation in customer service process.
Industry Growth Insights published a new data on “Customer Support Software Market”. The research report is titled “Customer Support Software Market research by Types (Call Management, FS/D (Field Service and Dispatch), Contact Center, Others), By Applications (Banking, Finance and Insurance (BFSI), IT and Telecommunications, Government and Health Care, Manufacturing and Logistics, Others), By Players/Companies Freshworks, Zendesk, Salesforce Inc, TeamSupport, Zoho, PhaseWare, Tracker, LiveAgent, Samanage, FreshService, Intercom, FocalScope, Kayako”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Customer Support Software Market Research Report
By Type
Call Management, FS/D (Field Service and Dispatch), Contact Center, Others
By Application
Banking, Finance and Insurance (BFSI), IT and Telecommunications, Government and Health Care, Manufacturing and Logistics, Others
By Companies
Freshworks, Zendesk, Salesforce Inc, TeamSupport, Zoho, PhaseWare, Tracker, LiveAgent, Samanage, FreshService, Intercom, FocalScope, Kayako
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
232
Number of Tables & Figures
163
Customization Available
Yes, the report can be customized as per your need.
Global Customer Support Software Market Report Segments:
The global Customer Support Software market is segmented on the basis of:
Types
Call Management, FS/D (Field Service and Dispatch), Contact Center, Others
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Banking, Finance and Insurance (BFSI), IT and Telecommunications, Government and Health Care, Manufacturing and Logistics, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Freshworks
- Zendesk
- Salesforce Inc
- TeamSupport
- Zoho
- PhaseWare
- Tracker
- LiveAgent
- Samanage
- FreshService
- Intercom
- FocalScope
- Kayako
Highlights of The Customer Support Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Call Management
- FS/D (Field Service and Dispatch)
- Contact Center
- Others
- By Application:
- Banking, Finance and Insurance (BFSI)
- IT and Telecommunications
- Government and Health Care
- Manufacturing and Logistics
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Customer Support Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Customer support software is a type of software that helps businesses provide customer service. It can include features such as ticketing, chat, and email support.
Some of the major players in the customer support software market are Freshworks, Zendesk, Salesforce Inc, TeamSupport, Zoho, PhaseWare, Tracker, LiveAgent, Samanage, FreshService, Intercom, FocalScope, Kayako.
The customer support software market is expected to register a CAGR of 7.2%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Customer Support Software Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Customer Support Software Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Customer Support Software Market - Supply Chain
4.5. Global Customer Support Software Market Forecast
4.5.1. Customer Support Software Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Customer Support Software Market Size (000 Units) and Y-o-Y Growth
4.5.3. Customer Support Software Market Absolute $ Opportunity
5. Global Customer Support Software Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Customer Support Software Market Size and Volume Forecast by Type
5.3.1. Call Management
5.3.2. FS/D (Field Service and Dispatch)
5.3.3. Contact Center
5.3.4. Others
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Customer Support Software Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Customer Support Software Market Size and Volume Forecast by Application
6.3.1. Banking, Finance and Insurance (BFSI)
6.3.2. IT and Telecommunications
6.3.3. Government and Health Care
6.3.4. Manufacturing and Logistics
6.3.5. Others
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Customer Support Software Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Customer Support Software Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Customer Support Software Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Customer Support Software Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Customer Support Software Demand Share Forecast, 2019-2029
9. North America Customer Support Software Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Customer Support Software Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Customer Support Software Market Size and Volume Forecast by Application
9.4.1. Banking, Finance and Insurance (BFSI)
9.4.2. IT and Telecommunications
9.4.3. Government and Health Care
9.4.4. Manufacturing and Logistics
9.4.5. Others
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Customer Support Software Market Size and Volume Forecast by Type
9.7.1. Call Management
9.7.2. FS/D (Field Service and Dispatch)
9.7.3. Contact Center
9.7.4. Others
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Customer Support Software Demand Share Forecast, 2019-2029
10. Latin America Customer Support Software Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Customer Support Software Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Customer Support Software Market Size and Volume Forecast by Application
10.4.1. Banking, Finance and Insurance (BFSI)
10.4.2. IT and Telecommunications
10.4.3. Government and Health Care
10.4.4. Manufacturing and Logistics
10.4.5. Others
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Customer Support Software Market Size and Volume Forecast by Type
10.7.1. Call Management
10.7.2. FS/D (Field Service and Dispatch)
10.7.3. Contact Center
10.7.4. Others
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Customer Support Software Demand Share Forecast, 2019-2029
11. Europe Customer Support Software Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Customer Support Software Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Customer Support Software Market Size and Volume Forecast by Application
11.4.1. Banking, Finance and Insurance (BFSI)
11.4.2. IT and Telecommunications
11.4.3. Government and Health Care
11.4.4. Manufacturing and Logistics
11.4.5. Others
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Customer Support Software Market Size and Volume Forecastby Type
11.7.1. Call Management
11.7.2. FS/D (Field Service and Dispatch)
11.7.3. Contact Center
11.7.4. Others
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Customer Support Software Demand Share, 2019-2029
12. Asia Pacific Customer Support Software Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Customer Support Software Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Customer Support Software Market Size and Volume Forecast by Application
12.4.1. Banking, Finance and Insurance (BFSI)
12.4.2. IT and Telecommunications
12.4.3. Government and Health Care
12.4.4. Manufacturing and Logistics
12.4.5. Others
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Customer Support Software Market Size and Volume Forecast by Type
12.7.1. Call Management
12.7.2. FS/D (Field Service and Dispatch)
12.7.3. Contact Center
12.7.4. Others
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Customer Support Software Demand Share, 2019-2029
13. Middle East & Africa Customer Support Software Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Customer Support Software Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Customer Support Software Market Size and Volume Forecast by Application
13.4.1. Banking, Finance and Insurance (BFSI)
13.4.2. IT and Telecommunications
13.4.3. Government and Health Care
13.4.4. Manufacturing and Logistics
13.4.5. Others
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Customer Support Software Market Size and Volume Forecast by Type
13.7.1. Call Management
13.7.2. FS/D (Field Service and Dispatch)
13.7.3. Contact Center
13.7.4. Others
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Customer Support Software Demand Share, 2019-2029
14. Competition Landscape
14.1. Global Customer Support Software Market: Market Share Analysis
14.2. Customer Support Software Distributors and Customers
14.3. Customer Support Software Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Freshworks
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Zendesk
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Salesforce Inc
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. TeamSupport
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Zoho
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. PhaseWare
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Tracker
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. LiveAgent
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Samanage
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. FreshService
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Intercom
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. FocalScope
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Kayako
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. COMPANY 14
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. COMPANY 15
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. COMPANY 16
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. COMPANY 17
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. COMPANY 18
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. COMPANY 19
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. COMPANY 20
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook
