Latest Update: Impact of current COVID-19 situation has been considered in this report while making the analysis.
Global Desktop Phone Market by Type (Video Desktop IP Phone, Common Desktop IP Phone), By Application (Small and Medium Enterprises (SMEs), Large enterprises) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030-report

Global Desktop Phone Market by Type (Video Desktop IP Phone, Common Desktop IP Phone), By Application (Small and Medium Enterprises (SMEs), Large enterprises) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030

Report ID: 155006 3300 IT & Telecom 377 233 Pages 4.7 (38)

Market Overview:

The global desktop phone market is expected to grow at a CAGR of 5.5% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for unified communication and collaboration (UCC) solutions, rising adoption of cloud-based services, and growing demand for video desktop IP phones. The global desktop phone market is segmented on the basis of type, application, and region. On the basis of type, the market is segmented into common desktop IP phones and video desktop IP phones. Common desktops are those that do not have any special features such as video conferencing or voice over internet protocol (VoIP). These are mostly used in small businesses or homes where users need just basic calling features without any frills. Video desktops are those that come with advanced features such as video conferencing and VoIP support. They are mainly used by large enterprises that require enhanced communication capabilities for their employees. On the basis of application, the market is divided into small and medium enterprises (SMEs) and large enterprises segments. SMEs account for a major share of this market due to their growing need for enhanced communication capabilities coupled with low implementation costs as compared to large enterprises This helps them stay competitive in today’s business environment where time-to-market has become critical success factor .

Global Desktop Phone Industry Outlook

Product Definition:

A desktop phone is a telephone that is designed for use on a desk or table, as opposed to being carried around. Desktop phones often have features that are not available on mobile phones, such as the ability to conference multiple callers in, and the ability to connect a handset directly to the phone line.

Video Desktop IP Phone:

Video desktop IP phone is a video conferencing device that enables users to communicate by using their desktops and laptops as the microphones and speakers. The primary function of this device is to provide high-quality visual experience while communicating via telephonic means. It does not require any additional hardware or software installation, it works with the existing systems without changing its configuration.

Common Desktop IP Phone:

The common desktop IP phone is a device that enables users to make calls using an Internet Protocol (IP) based communication. It is also known as internet protocol telephony or broadband phone and it uses the same analog telephone network as standard phones. The devices are connected to computers via USB or Bluetooth and they use the computer’s sound card for audio input and output.

Application Insights:

The large enterprises segment dominated the global desktop phone market in 2017. This can be attributed to the high usage of desktops and laptops across large organizations globally. The need for efficient communication tools that offer enhanced features, improved performance, and greater flexibility is driving the adoption of desk top phones among large enterprises.

The SMEs segment is expected to register a significant CAGR over the forecast period owing to increasing demand from small businesses and MNCs for advanced communication services with enhanced features at affordable prices. Moreover, video conferencing through webinar software application integrated with desktop phones is gaining popularity among SMEs as it offers flexible deployment options along with cost-effective solutions without any additional hardware requirements or complicated installation procedures.

Regional Analysis:

The North American region dominated the global market in 2017. The growth can be attributed to the presence of a large number of service providers and mobile phones vendors in this region. Moreover, increasing adoption of smartphones, high usage frequency of telephones, and high demand for advanced features such as conference calling are driving the regional market.

Asia Pacific is expected to emerge as a lucrative regional market over the forecast period owing to growing penetration rates for both voice and data services among enterprises and consumers. Furthermore, rising demand for internet services such as online shopping is also anticipated to drive growth over the next eight years. Additionally, an increase in investments by various governments across developing countries such as India has led these regions to become major hubs for technology companies providing desktop IP phone solutions or applications thereby boosting revenue generation across this region during forecast years from 2018 through 2030  (see Table 1).

Growth Factors:

  • Increasing demand for unified communication and collaboration (UCC) solutions that allow users to connect with each other from any device or location.
  • Proliferation of Bring Your Own Device (BYOD) policies in the workplace, which has led to an increase in the number of employees using their personal smartphones and tablets for work-related tasks.
  • The growing popularity of cloud-based services, which allows businesses to reduce their IT infrastructure costs and improve efficiency.
  • The increasing use of mobile apps for business purposes, such as customer relationship management (CRM), marketing, and sales force automation (SFA).
  • The emergence of new technologies such as 5G networks and artificial intelligence (AI), which are expected to fuel growth in the desktop phone market over the next few years

Scope Of The Report

Report Attributes

Report Details

Report Title

Desktop Phone Market Research Report

By Type

Video Desktop IP Phone, Common Desktop IP Phone

By Application

Small and Medium Enterprises (SMEs), Large enterprises

By Companies

Cisco, Avaya, Mitel, Polycom, Alcatel-Lucent, Yealink, Grandstream, NEC, D-Link, Escene, Fanvil, Snom

Regions Covered

North America, Europe, APAC, Latin America, MEA

Base Year


Historical Year

2019 to 2020 (Data from 2010 can be provided as per availability)

Forecast Year


Number of Pages


Number of Tables & Figures


Customization Available

Yes, the report can be customized as per your need.

Global Desktop Phone Market Report Segments:

The global Desktop Phone market is segmented on the basis of:


Video Desktop IP Phone, Common Desktop IP Phone

The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.


Small and Medium Enterprises (SMEs), Large enterprises

The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.

Some of the companies that are profiled in this report are:

  1. Cisco
  2. Avaya
  3. Mitel
  4. Polycom
  5. Alcatel-Lucent
  6. Yealink
  7. Grandstream
  8. NEC
  9. D-Link
  10. Escene
  11. Fanvil
  12. Snom

Global Desktop Phone Market Overview

Highlights of The Desktop Phone Market Report:

  1. The market structure and projections for the coming years.
  2. Drivers, restraints, opportunities, and current trends of market.
  3. Historical data and forecast.
  4. Estimations for the forecast period 2030.
  5. Developments and trends in the market.
  6. By Type:

    1. Video Desktop IP Phone
    2. Common Desktop IP Phone
  1. By Application:

    1. Small and Medium Enterprises (SMEs)
    2. Large enterprises
  1. Market scenario by region, sub-region, and country.
  2. Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
  3. Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
  4. Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Desktop Phone Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.

Regional Analysis

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • Latin America

Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.

The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.

How you may use our products:

  • Correctly Positioning New Products
  • Market Entry Strategies
  • Business Expansion Strategies
  • Consumer Insights
  • Understanding Competition Scenario
  • Product & Brand Management
  • Channel & Customer Management
  • Identifying Appropriate Advertising Appeals

Global Desktop Phone Market Statistics

8 Reasons to Buy This Report

  1. Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
  2. Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
  3. Implemented Robust Methodology to Prepare the Report
  4. Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
  5. Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
  6. Provides Information About the Top-winning Strategies Implemented by Industry Players.
  7. In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
  8. Customization of the Report Available

Frequently Asked Questions?

Desktop phone is a type of telephone that you use on your desktop computer. Desktop phones are usually more expensive than regular phones, but they have some advantages. For example, desktop phones can be connected to the Internet so you can make calls from anywhere in the world.

Some of the major companies in the desktop phone market are Cisco, Avaya, Mitel, Polycom, Alcatel-Lucent, Yealink, Grandstream, NEC, D-Link, Escene, Fanvil, Snom.

The desktop phone market is expected to register a CAGR of 5.5%.

1. Executive Summary

2. Assumptions and Acronyms Used

3. Research Methodology

4. Desktop Phone Market Overview
   4.1. Introduction
      4.1.1. Market Taxonomy
      4.1.2. Market Definition
   4.2. Macro-Economic Factors
      4.2.1. Industry Outlook
   4.3. Desktop Phone Market Dynamics
      4.3.1. Market Drivers
      4.3.2. Market Restraints
      4.3.3. Opportunity
      4.3.4. Market Trends
   4.4. Desktop Phone Market - Supply Chain
   4.5. Global Desktop Phone Market Forecast
      4.5.1. Desktop Phone Market Size (US$ Mn) and Y-o-Y Growth
      4.5.2. Desktop Phone Market Size (000’ Units) and Y-o-Y Growth
      4.5.3. Desktop Phone Market Absolute $ Opportunity

5. Global Desktop Phone Market Analysis and Forecast by Type
   5.1. Market Trends
   5.2. Introduction
      5.2.1. Basis Point Share (BPS) Analysis by Type
      5.2.2. Y-o-Y Growth Projections by Type
   5.3. Desktop Phone Market Size and Volume Forecast by Type
      5.3.1. Video Desktop IP Phone
      5.3.2. Common Desktop IP Phone
   5.4. Absolute $ Opportunity Assessment by Type
   5.5. Market Attractiveness/Growth Potential Analysis by Type

6. Global Desktop Phone Market Analysis and Forecast by Application
   6.1. Market Trends
   6.2. Introduction
      6.2.1. Basis Point Share (BPS) Analysis by Application
      6.2.2. Y-o-Y Growth Projections by Application
   6.3. Desktop Phone Market Size and Volume Forecast by Application
      6.3.1. Small and Medium Enterprises (SMEs)
      6.3.2. Large enterprises
   6.4. Absolute $ Opportunity Assessment by Application
   6.5. Market Attractiveness/Growth Potential Analysis by Application

7. Global Desktop Phone Market Analysis and Forecast by Sales Channel
   7.1. Market Trends
   7.2. Introduction
      7.2.1. Basis Point Share (BPS) Analysis by Sales Channel 
      7.2.2. Y-o-Y Growth Projections by Sales Channel
   7.3. Desktop Phone Market Size and Volume Forecast by Sales Channel 
      7.3.1. Manufacturer/Distributor/Service Provider
      7.3.2. Aftermarket
   7.4. Absolute $ Opportunity Assessment by Sales Channel
   7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel

8. Global Desktop Phone Market Analysis and Forecast by Region
   8.1. Market Trends
   8.2. Introduction
      8.2.1. Basis Point Share (BPS) Analysis by Region
      8.2.2. Y-o-Y Growth Projections by Region
   8.3. Desktop Phone Market Size and Volume Forecast by Region
      8.3.1. North America
      8.3.2. Latin America
      8.3.3. Europe
      8.3.4. Asia Pacific
      8.3.5. Middle East and Africa (MEA)
   8.4. Absolute $ Opportunity Assessment by Region
   8.5. Market Attractiveness/Growth Potential Analysis by Region
   8.6. Global Desktop Phone Demand Share Forecast, 2019-2026

9. North America Desktop Phone Market Analysis and Forecast
   9.1. Introduction
      9.1.1. Basis Point Share (BPS) Analysis by Country
      9.1.2. Y-o-Y Growth Projections by Country
   9.2. North America Desktop Phone Market Size and Volume Forecast by Country
      9.2.1. U.S.
      9.2.2. Canada
   9.3. Absolute $ Opportunity Assessment by Country
   9.4. North America Desktop Phone Market Size and Volume Forecast by Application
      9.4.1. Small and Medium Enterprises (SMEs)
      9.4.2. Large enterprises
   9.5. Basis Point Share (BPS) Analysis by Application
   9.6. Y-o-Y Growth Projections by Application
   9.7. North America Desktop Phone Market Size and Volume Forecast by Type
      9.7.1. Video Desktop IP Phone
      9.7.2. Common Desktop IP Phone
   9.8. Basis Point Share (BPS) Analysis by Type
   9.9. Y-o-Y Growth Projections by Type
   9.10. Market Attractiveness/Growth Potential Analysis
      9.10.1. By Country
      9.10.2. By Product Type
      9.10.3. By Application
      9.10.4. By Sales Channel
   9.11. North America Desktop Phone Demand Share Forecast, 2019-2026

10. Latin America Desktop Phone Market Analysis and Forecast
   10.1. Introduction
      10.1.1. Basis Point Share (BPS) Analysis by Country
      10.1.2. Y-o-Y Growth Projections by Country
      10.1.3. Latin America Average Pricing Analysis
   10.2. Latin America Desktop Phone Market Size and Volume Forecast by Country
      10.2.1. Brazil
      10.2.2. Mexico
      10.2.3. Rest of Latin America
   10.3. Absolute $ Opportunity Assessment by Country
   10.4. Latin America Desktop Phone Market Size and Volume Forecast by Application
      10.4.1. Small and Medium Enterprises (SMEs)
      10.4.2. Large enterprises
   10.5. Basis Point Share (BPS) Analysis by Application
   10.6. Y-o-Y Growth Projections by Application
   10.7. Latin America Desktop Phone Market Size and Volume Forecast by Type
      10.7.1. Video Desktop IP Phone
      10.7.2. Common Desktop IP Phone
   10.8. Basis Point Share (BPS) Analysis by Type
   10.9. Y-o-Y Growth Projections by Type
   10.10. Market Attractiveness/Growth Potential Analysis
      10.10.1. By Country
      10.10.2. By Product Type
      10.10.3. By Application
      10.10.4. By Sales Channel
   10.11. Latin America Desktop Phone Demand Share Forecast, 2019-2026

11. Europe Desktop Phone Market Analysis and Forecast
   11.1. Introduction
      11.1.1. Basis Point Share (BPS) Analysis by Country
      11.1.2. Y-o-Y Growth Projections by Country
      11.1.3. Europe Average Pricing Analysis
   11.2. Europe Desktop Phone Market Size and Volume Forecast by Country
      11.2.1. Germany
      11.2.2. France
      11.2.3. Italy
      11.2.4. U.K.
      11.2.5. Spain
      11.2.6. Russia
      11.2.7. Rest of Europe
   11.3. Absolute $ Opportunity Assessment by Country
   11.4. Europe Desktop Phone Market Size and Volume Forecast by Application
      11.4.1. Small and Medium Enterprises (SMEs)
      11.4.2. Large enterprises
   11.5. Basis Point Share (BPS) Analysis by Application
   11.6. Y-o-Y Growth Projections by Application
   11.7. Europe Desktop Phone Market Size and Volume Forecast by Type
      11.7.1. Video Desktop IP Phone
      11.7.2. Common Desktop IP Phone
   11.8. Basis Point Share (BPS) Analysis by Type
   11.9. Y-o-Y Growth Projections by Type
   11.10. MarketAttractiveness/Growth Potential Analysis
      11.10.1. By Country
      11.10.2. By Product Type
      11.10.3. By Application
      11.10.4. By Sales Channel
   11.11. Europe Desktop Phone Demand Share, 2019-2026

12. Asia Pacific Desktop Phone Market Analysis and Forecast
   12.1. Introduction
      12.1.1. Basis Point Share (BPS) Analysis by Country
      12.1.2. Y-o-Y Growth Projections by Country
      12.1.3. Asia Pacific Average Pricing Analysis
   12.2. Asia Pacific Desktop Phone Market Size and Volume Forecast by Country
      12.2.1. China
      12.2.2. Japan
      12.2.3. South Korea
      12.2.4. India
      12.2.5. Australia
      12.2.6. Rest of Asia Pacific (APAC)
   12.3. Absolute $ Opportunity Assessment by Country
   12.4. Asia Pacific Desktop Phone Market Size and Volume Forecast by Application
      12.4.1. Small and Medium Enterprises (SMEs)
      12.4.2. Large enterprises
   12.5. Basis Point Share (BPS) Analysis by Application
   12.6. Y-o-Y Growth Projections by Application
   12.7. Asia Pacific Desktop Phone Market Size and Volume Forecast by Type
      12.7.1. Video Desktop IP Phone
      12.7.2. Common Desktop IP Phone
   12.8. Basis Point Share (BPS) Analysis by Type
   12.9. Y-o-Y Growth Projections by Type
   12.10. Market Attractiveness/Growth Potential Analysis
      12.10.1. By Country
      12.10.2. By Product Type
      12.10.3. By Application
      12.10.4. By Sales Channel
   12.11. Asia Pacific Desktop Phone Demand Share, 2019-2026

13. Middle East & Africa Desktop Phone Market Analysis and Forecast
   13.1. Introduction
      13.1.1. Basis Point Share (BPS) Analysis by Country
      13.1.2. Y-o-Y Growth Projections by Country
      13.1.3. Asia Pacific Average Pricing Analysis
   13.2. Middle East & Africa Desktop Phone Market Size and Volume Forecast by Country
      13.2.1. Saudi Arabia
      13.2.2. South Africa
      13.2.3. UAE
      13.2.4. Rest of Middle East & Africa (MEA)
   13.3. Absolute $ Opportunity Assessment by Country
   13.4. Middle East & Africa Desktop Phone Market Size and Volume Forecast by Application
      13.4.1. Small and Medium Enterprises (SMEs)
      13.4.2. Large enterprises
   13.5. Basis Point Share (BPS) Analysis by Application
   13.6. Y-o-Y Growth Projections by Application
   13.7. Middle East & Africa Desktop Phone Market Size and Volume Forecast by Type
      13.7.1. Video Desktop IP Phone
      13.7.2. Common Desktop IP Phone
   13.8. Basis Point Share (BPS) Analysis by Type
   13.9. Y-o-Y Growth Projections by Type
   13.10. Market Attractiveness/Growth Potential Analysis
      13.10.1. By Country
      13.10.2. By Product Type
      13.10.3. By Application
      13.10.4. By Sales Channel
   13.11. Middle East & Africa Desktop Phone Demand Share, 2019-2026

14. Competition Landscape
   14.1. Global Desktop Phone Market: Market Share Analysis
   14.2. Desktop Phone Distributors and Customers
   14.3. Desktop Phone Market: Competitive Dashboard
   14.4. Company Profiles (Details – Overview, Financials, Developments, Strategy) 
      14.4.1. Cisco Overview Financials Developments Strategic Outlook
      14.4.2. Avaya Overview Financials Developments Strategic Outlook
      14.4.3. Mitel Overview Financials Developments Strategic Outlook
      14.4.4. Polycom Overview Financials Developments Strategic Outlook
      14.4.5. Alcatel-Lucent Overview Financials Developments Strategic Outlook
      14.4.6. Yealink Overview Financials Developments Strategic Outlook
      14.4.7. Grandstream Overview Financials Developments Strategic Outlook
      14.4.8. NEC Overview Financials Developments Strategic Outlook
      14.4.9. D-Link Overview Financials Developments Strategic Outlook
      14.4.10. Escene Overview Financials Developments Strategic Outlook
      14.4.11. Fanvil Overview Financials Developments Strategic Outlook
      14.4.12. Snom Overview Financials Developments Strategic Outlook
      14.4.13. COMPANY 13 Overview Financials Developments Strategic Outlook
      14.4.14. COMPANY 14 Overview Financials Developments Strategic Outlook
      14.4.15. COMPANY 15 Overview Financials Developments Strategic Outlook
      14.4.16. COMPANY 16 Overview Financials Developments Strategic Outlook
      14.4.17. COMPANY 17 Overview Financials Developments Strategic Outlook
      14.4.18. COMPANY 18 Overview Financials Developments Strategic Outlook
      14.4.19. COMPANY 19 Overview Financials Developments Strategic Outlook
      14.4.20. COMPANY 20 Overview Financials Developments Strategic Outlook

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