Latest Update: Impact of current COVID-19 situation has been considered in this report while making the analysis.
Global Enterprise social software Market by Type (On-Premises, On-Demand (SaaS)), By Application (Academia & Government, Banking, Financial services & Insurance (BFSI), Healthcare & Life Sciences, Retail, High Tech & Telecommunications, Others) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030-report

Global Enterprise social software Market by Type (On-Premises, On-Demand (SaaS)), By Application (Academia & Government, Banking, Financial services & Insurance (BFSI), Healthcare & Life Sciences, Retail, High Tech & Telecommunications, Others) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030

Report ID: 129982 3300 IT & Telecom 377 247 Pages 4.8 (38)

Market Overview:

The global enterprise social software market is expected to grow from USD 5.27 billion in 2018 to USD 14.06 billion by 2030, at a CAGR of 13.8% during the forecast period. The growth of the market can be attributed to the increasing demand for social media platforms for enterprises and rising adoption of cloud-based enterprise social software solutions. However, data privacy and security concerns may restrain the growth of this market to some extent during the forecast period. On-premises enterprise social software held a larger share of the global enterprise social software market in 2017 than on-demand (SaaS) enterprise social software.

Global Enterprise social software Industry Outlook

Product Definition:

Enterprise social software is a category of software that enables people within an organization to connect and collaborate more easily. It includes features such as messaging, file sharing, and collaborative tools that make it easier for people to work together. Enterprise social software is important because it makes it easier for people to connect and collaborate, which can improve productivity and innovation.


On-premises software is installed and run from the end user's site. It can be a standalone solution or part of a larger package. The advantage of on-premises software is that it has full control over all data and can be updated at any time without going through the internet. This also makes it more secure as there are no third parties to rely on for information security.

On-Demand (SaaS):

On-demand (SaaS) is a model of delivering software over the internet. It's an approach where software is divided into small reusable chunks called "micro-services" and delivered to customers on demand, as opposed to buying a complete package that comes with fixed services and features. The primary benefit of SaaS is that it allows companies to leverage cloud computing technology at low cost without having to invest in dedicated IT staff or hardware infrastructure.

Application Insights:

The retail segment accounted for the largest market share in 2017 and is expected to continue its dominance over the forecast period. The high penetration of social software platforms such as Facebook, LinkedIn, YouTube, Twitter among others has enabled retailers to enhance their customer engagement strategies. Furthermore, these platforms have also enabled consumers to interact directly with brands and retailers thereby driving business growth.

The academic & government application segment is projected to register a significant CAGR during the forecast period owing to increasing usage of social software by educational institutions and governments for various purposes such as admissions recruitment drives among others. Moreover, these applications offer enhanced communication capabilities that enable organizations or individuals post updates or leave comments on specific topics which further boosts its adoption across both public and private sectors globally.

Regional Analysis:

North America dominated the global enterprise social software market in 2016 with a revenue share of over 35%. The growth can be attributed to the presence of key industry players such as IBM, Microsoft Corporation, and Cisco Systems. These companies are continuously working on developing innovative solutions that enable organizations to manage their businesses more efficiently. Moreover, these companies have a strong foothold in North American markets due to which it has become one of the most influential regions for this market.

The Asia Pacific region is expected to witness significant growth over the forecast period owing to increasing adoption by SMEs and rapidly evolving economies such as China and India. Furthermore, an increase in cloud-based services usage is anticipated across all industries will drive demand for enterprise social software solutions thereby driving regional growth over next eight years. Additionally, government initiatives aimed at improving productivity through effective use of information technology are also expected favorably impact regional demand during same period  (2016 - 2030).

Growth Factors:

  • Increased demand for social software from large enterprises due to the growing trend of BYOD (Bring Your Own Device) and the need for better communication and collaboration among employees.
  • Rapid growth of mobile social networking, which is making it easier for employees to connect with each other on the go.
  • Rising popularity of enterprise social networks among small businesses, who are looking for ways to improve communication and collaboration among their employees.
  • Increasing demand from organizations for tools that can help them track and analyze employee engagement levels and productivity metrics.
  • Growing interest in social media analytics tools that can help organizations measure the impact of their social media campaigns on business outcomes

Scope Of The Report

Report Attributes

Report Details

Report Title

Enterprise social software Market Research Report

By Type

On-Premises, On-Demand (SaaS)

By Application

Academia & Government, Banking, Financial services & Insurance (BFSI), Healthcare & Life Sciences, Retail, High Tech & Telecommunications, Others

By Companies

Atos, Autodesk, Broadvision, Cisco, Google, IBM, Microsoft, Opentext Corporation, Salesforce, Tibco Software

Regions Covered

North America, Europe, APAC, Latin America, MEA

Base Year


Historical Year

2019 to 2020 (Data from 2010 can be provided as per availability)

Forecast Year


Number of Pages


Number of Tables & Figures


Customization Available

Yes, the report can be customized as per your need.

Global Enterprise social software Market Report Segments:

The global Enterprise social software market is segmented on the basis of:


On-Premises, On-Demand (SaaS)

The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.


Academia & Government, Banking, Financial services & Insurance (BFSI), Healthcare & Life Sciences, Retail, High Tech & Telecommunications, Others

The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.

Some of the companies that are profiled in this report are:

  1. Atos
  2. Autodesk
  3. Broadvision
  4. Cisco
  5. Google
  6. IBM
  7. Microsoft
  8. Opentext Corporation
  9. Salesforce
  10. Tibco Software

Global Enterprise social software Market Overview

Highlights of The Enterprise social software Market Report:

  1. The market structure and projections for the coming years.
  2. Drivers, restraints, opportunities, and current trends of market.
  3. Historical data and forecast.
  4. Estimations for the forecast period 2030.
  5. Developments and trends in the market.
  6. By Type:

    1. On-Premises
    2. On-Demand (SaaS)
  1. By Application:

    1. Academia & Government
    2. Banking, Financial services & Insurance (BFSI)
    3. Healthcare & Life Sciences
    4. Retail
    5. High Tech & Telecommunications
    6. Others
  1. Market scenario by region, sub-region, and country.
  2. Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
  3. Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
  4. Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Enterprise social software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.

Regional Analysis

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • Latin America

Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.

The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.

How you may use our products:

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Global Enterprise social software Market Statistics

8 Reasons to Buy This Report

  1. Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
  2. Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
  3. Implemented Robust Methodology to Prepare the Report
  4. Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
  5. Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
  6. Provides Information About the Top-winning Strategies Implemented by Industry Players.
  7. In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
  8. Customization of the Report Available

Frequently Asked Questions?

Enterprise social software is a suite of applications that allow organizations to manage and share information with their employees, customers, and partners. It includes tools for communication, collaboration, and management of data.

Some of the major companies in the enterprise social software market are Atos, Autodesk, Broadvision, Cisco, Google, IBM, Microsoft, Opentext Corporation, Salesforce, Tibco Software.

The enterprise social software market is expected to register a CAGR of 13.8%.

1. Executive Summary

2. Assumptions and Acronyms Used

3. Research Methodology

4. Enterprise social software Market Overview
   4.1. Introduction
      4.1.1. Market Taxonomy
      4.1.2. Market Definition
   4.2. Macro-Economic Factors
      4.2.1. Industry Outlook
   4.3. Enterprise social software Market Dynamics
      4.3.1. Market Drivers
      4.3.2. Market Restraints
      4.3.3. Opportunity
      4.3.4. Market Trends
   4.4. Enterprise social software Market - Supply Chain
   4.5. Global Enterprise social software Market Forecast
      4.5.1. Enterprise social software Market Size (US$ Mn) and Y-o-Y Growth
      4.5.2. Enterprise social software Market Size (000’ Units) and Y-o-Y Growth
      4.5.3. Enterprise social software Market Absolute $ Opportunity

5. Global Enterprise social software Market Analysis and Forecast by Type
   5.1. Market Trends
   5.2. Introduction
      5.2.1. Basis Point Share (BPS) Analysis by Type
      5.2.2. Y-o-Y Growth Projections by Type
   5.3. Enterprise social software Market Size and Volume Forecast by Type
      5.3.1. On-Premises
      5.3.2. On-Demand (SaaS)
   5.4. Absolute $ Opportunity Assessment by Type
   5.5. Market Attractiveness/Growth Potential Analysis by Type

6. Global Enterprise social software Market Analysis and Forecast by Application
   6.1. Market Trends
   6.2. Introduction
      6.2.1. Basis Point Share (BPS) Analysis by Application
      6.2.2. Y-o-Y Growth Projections by Application
   6.3. Enterprise social software Market Size and Volume Forecast by Application
      6.3.1. Academia & Government
      6.3.2. Banking, Financial services & Insurance (BFSI)
      6.3.3. Healthcare & Life Sciences
      6.3.4. Retail
      6.3.5. High Tech & Telecommunications
      6.3.6. Others
   6.4. Absolute $ Opportunity Assessment by Application
   6.5. Market Attractiveness/Growth Potential Analysis by Application

7. Global Enterprise social software Market Analysis and Forecast by Sales Channel
   7.1. Market Trends
   7.2. Introduction
      7.2.1. Basis Point Share (BPS) Analysis by Sales Channel 
      7.2.2. Y-o-Y Growth Projections by Sales Channel
   7.3. Enterprise social software Market Size and Volume Forecast by Sales Channel 
      7.3.1. Manufacturer/Distributor/Service Provider
      7.3.2. Aftermarket
   7.4. Absolute $ Opportunity Assessment by Sales Channel
   7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel

8. Global Enterprise social software Market Analysis and Forecast by Region
   8.1. Market Trends
   8.2. Introduction
      8.2.1. Basis Point Share (BPS) Analysis by Region
      8.2.2. Y-o-Y Growth Projections by Region
   8.3. Enterprise social software Market Size and Volume Forecast by Region
      8.3.1. North America
      8.3.2. Latin America
      8.3.3. Europe
      8.3.4. Asia Pacific
      8.3.5. Middle East and Africa (MEA)
   8.4. Absolute $ Opportunity Assessment by Region
   8.5. Market Attractiveness/Growth Potential Analysis by Region
   8.6. Global Enterprise social software Demand Share Forecast, 2019-2029

9. North America Enterprise social software Market Analysis and Forecast
   9.1. Introduction
      9.1.1. Basis Point Share (BPS) Analysis by Country
      9.1.2. Y-o-Y Growth Projections by Country
   9.2. North America Enterprise social software Market Size and Volume Forecast by Country
      9.2.1. U.S.
      9.2.2. Canada
   9.3. Absolute $ Opportunity Assessment by Country
   9.4. North America Enterprise social software Market Size and Volume Forecast by Application
      9.4.1. Academia & Government
      9.4.2. Banking, Financial services & Insurance (BFSI)
      9.4.3. Healthcare & Life Sciences
      9.4.4. Retail
      9.4.5. High Tech & Telecommunications
      9.4.6. Others
   9.5. Basis Point Share (BPS) Analysis by Application
   9.6. Y-o-Y Growth Projections by Application
   9.7. North America Enterprise social software Market Size and Volume Forecast by Type
      9.7.1. On-Premises
      9.7.2. On-Demand (SaaS)
   9.8. Basis Point Share (BPS) Analysis by Type
   9.9. Y-o-Y Growth Projections by Type
   9.10. Market Attractiveness/Growth Potential Analysis
      9.10.1. By Country
      9.10.2. By Product Type
      9.10.3. By Application
      9.10.4. By Sales Channel
   9.11. North America Enterprise social software Demand Share Forecast, 2019-2029

10. Latin America Enterprise social software Market Analysis and Forecast
   10.1. Introduction
      10.1.1. Basis Point Share (BPS) Analysis by Country
      10.1.2. Y-o-Y Growth Projections by Country
      10.1.3. Latin America Average Pricing Analysis
   10.2. Latin America Enterprise social software Market Size and Volume Forecast by Country
      10.2.1. Brazil
      10.2.2. Mexico
      10.2.3. Rest of Latin America
   10.3. Absolute $ Opportunity Assessment by Country
   10.4. Latin America Enterprise social software Market Size and Volume Forecast by Application
      10.4.1. Academia & Government
      10.4.2. Banking, Financial services & Insurance (BFSI)
      10.4.3. Healthcare & Life Sciences
      10.4.4. Retail
      10.4.5. High Tech & Telecommunications
      10.4.6. Others
   10.5. Basis Point Share (BPS) Analysis by Application
   10.6. Y-o-Y Growth Projections by Application
   10.7. Latin America Enterprise social software Market Size and Volume Forecast by Type
      10.7.1. On-Premises
      10.7.2. On-Demand (SaaS)
   10.8. Basis Point Share (BPS) Analysis by Type
   10.9. Y-o-Y Growth Projections by Type
   10.10. Market Attractiveness/Growth Potential Analysis
      10.10.1. By Country
      10.10.2. By Product Type
      10.10.3. By Application
      10.10.4. By Sales Channel
   10.11. Latin America Enterprise social software Demand Share Forecast, 2019-2029

11. Europe Enterprise social software Market Analysis and Forecast
   11.1. Introduction
      11.1.1. Basis Point Share (BPS) Analysis by Country
      11.1.2. Y-o-Y Growth Projections by Country
      11.1.3. Europe Average Pricing Analysis
   11.2. Europe Enterprise social software Market Size and Volume Forecast by Country
      11.2.1. Germany
      11.2.2. France
      11.2.3. Italy
      11.2.4. U.K.
      11.2.5. Spain
      11.2.6. Russia
      11.2.7. Rest of Europe
   11.3. Absolute $ Opportunity Assessment by Country
   11.4. Europe Enterprise social software Market Size and Volume Forecast by Application
      11.4.1. Academia & Government
      11.4.2. Banking, Financial services & Insurance (BFSI)
      11.4.3. Healthcare & Life Sciences
      11.4.4. Retail
      11.4.5. High Tech & Telecommunications
      11.4.6. Others
   11.5. Basis Point Share (BPS) Analysis by Application
   11.6. Y-o-Y Growth Projections by Application
   11.7. Europe Enterprise social software Market Size and Volume Forecast by Type
      11.7.1. On-Premises
      11.7.2. On-Demand (SaaS)
   11.8. Basis Point Share (BPS) Analysis by Type
   11.9. Y-o-Y Growth Projections by Type
   11.10. Market Attractiveness/Growth Potential Analysis
      11.10.1. By Country
      11.10.2. By Product Type
      11.10.3. By Application
      11.10.4. By Sales Channel
   11.11. Europe Enterprise social software Demand Share, 2019-2029

12. Asia Pacific Enterprise social software Market Analysis and Forecast
   12.1. Introduction
      12.1.1. Basis Point Share (BPS) Analysis by Country
      12.1.2. Y-o-Y Growth Projections by Country
      12.1.3. Asia Pacific Average Pricing Analysis
   12.2. Asia Pacific Enterprise social software Market Size and Volume Forecast by Country
      12.2.1. China
      12.2.2. Japan
      12.2.3. South Korea
      12.2.4. India
      12.2.5. Australia
      12.2.6. Rest of Asia Pacific (APAC)
   12.3. Absolute $ Opportunity Assessment by Country
   12.4. Asia Pacific Enterprise social software Market Size and Volume Forecast by Application
      12.4.1. Academia & Government
      12.4.2. Banking, Financial services & Insurance (BFSI)
      12.4.3. Healthcare & Life Sciences
      12.4.4. Retail
      12.4.5. High Tech & Telecommunications
      12.4.6. Others
   12.5. Basis Point Share (BPS) Analysis by Application
   12.6. Y-o-Y Growth Projections by Application
   12.7. Asia Pacific Enterprise social software Market Size and Volume Forecast by Type
      12.7.1. On-Premises
      12.7.2. On-Demand (SaaS)
   12.8. Basis Point Share (BPS) Analysis by Type
   12.9. Y-o-Y Growth Projections by Type
   12.10. Market Attractiveness/Growth Potential Analysis
      12.10.1. By Country
      12.10.2. By Product Type
      12.10.3. By Application
      12.10.4. By Sales Channel
   12.11. Asia Pacific Enterprise social software Demand Share, 2019-2029

13. Middle East & Africa Enterprise social software Market Analysis and Forecast
   13.1. Introduction
      13.1.1. Basis Point Share (BPS) Analysis by Country
      13.1.2. Y-o-Y Growth Projections by Country
      13.1.3. Asia Pacific Average Pricing Analysis
   13.2. Middle East & Africa Enterprise social software Market Size and Volume Forecast by Country
      13.2.1. Saudi Arabia
      13.2.2. South Africa
      13.2.3. UAE
      13.2.4. Rest of Middle East & Africa (MEA)
   13.3. Absolute $ Opportunity Assessment by Country
   13.4. Middle East & Africa Enterprise social software Market Size and Volume Forecast by Application
      13.4.1. Academia & Government
      13.4.2. Banking, Financial services & Insurance (BFSI)
      13.4.3. Healthcare & Life Sciences
      13.4.4. Retail
      13.4.5. High Tech & Telecommunications
      13.4.6. Others
   13.5. Basis Point Share (BPS) Analysis by Application
   13.6. Y-o-Y Growth Projections by Application
   13.7. Middle East & Africa Enterprise social software Market Size and Volume Forecast by Type
      13.7.1. On-Premises
      13.7.2. On-Demand (SaaS)
   13.8. Basis Point Share (BPS) Analysis by Type
   13.9. Y-o-Y Growth Projections by Type
   13.10. Market Attractiveness/Growth Potential Analysis
      13.10.1. By Country
      13.10.2. By Product Type
      13.10.3. By Application
      13.10.4. By Sales Channel
   13.11. Middle East & Africa Enterprise social software Demand Share, 2019-2029

14. Competition Landscape
   14.1. Global Enterprise social software Market: Market Share Analysis
   14.2. Enterprise social software Distributors and Customers
   14.3. Enterprise social software Market: Competitive Dashboard
   14.4. Company Profiles (Details – Overview, Financials, Developments, Strategy) 
      14.4.1. Atos Overview Financials Developments Strategic Outlook
      14.4.2. Autodesk Overview Financials Developments Strategic Outlook
      14.4.3. Broadvision Overview Financials Developments Strategic Outlook
      14.4.4. Cisco Overview Financials Developments Strategic Outlook
      14.4.5. Google Overview Financials Developments Strategic Outlook
      14.4.6. IBM Overview Financials Developments Strategic Outlook
      14.4.7. Microsoft Overview Financials Developments Strategic Outlook
      14.4.8. Opentext Corporation Overview Financials Developments Strategic Outlook
      14.4.9. Salesforce Overview Financials Developments Strategic Outlook
      14.4.10. Tibco Software Overview Financials Developments Strategic Outlook
      14.4.11. COMPANY 11 Overview Financials Developments Strategic Outlook
      14.4.12. COMPANY 12 Overview Financials Developments Strategic Outlook
      14.4.13. COMPANY 13 Overview Financials Developments Strategic Outlook
      14.4.14. COMPANY 14 Overview Financials Developments Strategic Outlook
      14.4.15. COMPANY 15 Overview Financials Developments Strategic Outlook
      14.4.16. COMPANY 16 Overview Financials Developments Strategic Outlook
      14.4.17. COMPANY 17 Overview Financials Developments Strategic Outlook
      14.4.18. COMPANY 18 Overview Financials Developments Strategic Outlook
      14.4.19. COMPANY 19 Overview Financials Developments Strategic Outlook
      14.4.20. COMPANY 20 Overview Financials Developments Strategic Outlook

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