Market Overview:
The global ethics hotline market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing awareness about corporate social responsibility (CSR) and compliance among organizations, and the need for safeguarding employees against unethical practices. The global ethics hotline market is segmented on the basis of type, application, and region. On the basis of type, the market is segmented into phone number, IVR (interactive voice response), web-based, e-mail-based, and others such as chatbots or text messages. The phone number segment accounted for a major share of the global ethics hotline market in 2017 owing to its widespread adoption by organizations across all industries. However, with increasing penetration of smartphones and other mobile devices globally coupled with rising preference for digital channels over traditional communication channels such as telephone calls among consumers worldwide; IVR (interactive voice response) is expected to witness high growth during the forecast period from 2018 to 2030. On the basis of application, SMEs accounted for a majority share in 2017 owing to their growing inclination towards safeguarding their employees against unethical practices through implementation of an ethical reporting mechanism such as an ethics hotline service.
Product Definition:
An ethics hotline is a telephone line that employees can use to anonymously disclose potentially unethical or illegal behavior. The hotline is typically managed by an outside organization, such as a law firm or accounting firm, and employees are often offered rewards for reporting information. The purpose of an ethics hotline is to provide a safe and secure way for employees to raise concerns about potential wrongdoing without fear of retribution.
Phone Number:
The global phone number is expected to reach 4,000-5,000 million in the year 2020. It's a unique string of numbers that identify a particular individual or company and also plays an important role in business activities such as marketing and advertisement. The growth factor for this market is increasing demand from various sectors such as BFSI (Banking Financial Services and Insurance), retail, media & entertainment, travel & tourism etc.
IVR (Interactive Voice Respond):
IVR is Interactive Voice Response. It is a service provided by telecom companies to their customers in order to provide better customer services. IVR enables real-time interaction between the customer and the agent, which helps both of them achieve an efficient solution for their problem.
Application Insights:
The Small and Medium Enterprise (SME) segment held the largest market share in 2017. This can be attributed to the rising number of SMEs that are registering for online services due to increasing awareness about business conduct among these companies. The large enterprise segment is expected to register a significant CAGR over the forecast period owing to their high volume of calls, which require experienced ethics hotline professionals.
Ethics Hotlines provide assistance regarding various issues including workplace behavior, sexual harassment at work place, reporting abuse or misconduct by a superior or boss and other related queries among employees. Large enterprises usually have dedicated teams for handling such queries and hence witness lesser demand for external Ethics Hotline services compared with small enterprises. However, demand from medium-sized businesses is anticipated to increase over the forecast period as they lack internal resources but have sufficient budget for outsourced service providers like Ethics Hotline Center Inc.
Regional Analysis:
Asia Pacific is expected to emerge as the fastest-growing regional market over the forecast period. The growth can be attributed to increasing government regulations and mandates, rising awareness about corporate social responsibility (CSR), and a growing number of startups in this region. Moreover, countries such as China and India are home to some of the largest technology hubs in Asia Pacific region that enable easy access for new startups offering these services across this region.
The Middle East & Africa is also anticipated to witness significant growth over the next eight years owing to increasing government initiatives for creating awareness among people about these hotlines. For instance, in February 2017, Dubai’s Department of Economic Development (DED) launched an initiative called “Ethics Hotline Project†under which it has partnered with two organizations; namely Al-Maktoum Foundation and Dubai Society for Human Rights (DSHR).
Growth Factors:
- Increased awareness of the need for ethical practices in business
- The growth of social media and its impact on transparency
- Greater scrutiny by government regulators and consumer advocacy groups
- The increasing number of whistleblower protections enacted by legislatures around the world
- The globalization of business and the corresponding increase in cross-border transactions
Scope Of The Report
Report Attributes
Report Details
Report Title
Ethics Hotlines Market Research Report
By Type
Phone Number, IVR (Interactive Voice Respond), Web, E-mail, Others, Ethics Hotline
By Application
SMEs, Large Enterprise, Others
By Companies
Ethics Global, NAVEX Global, Liberty Latin America, ScanSource, EY.com, Chemours, Ethics Hotline
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
239
Number of Tables & Figures
168
Customization Available
Yes, the report can be customized as per your need.
Global Ethics Hotlines Market Report Segments:
The global Ethics Hotlines market is segmented on the basis of:
Types
Phone Number, IVR (Interactive Voice Respond), Web, E-mail, Others, Ethics Hotline
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
SMEs, Large Enterprise, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Ethics Global
- NAVEX Global
- Liberty Latin America
- ScanSource
- EY.com
- Chemours
- Ethics Hotline
Highlights of The Ethics Hotlines Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Phone Number
- IVR (Interactive Voice Respond)
- Web
- E-mail
- Others
- Ethics Hotline
- By Application:
- SMEs
- Large Enterprise
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Ethics Hotlines Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Ethics Hotlines are telephone lines that provide advice and support to people who have ethical questions or concerns. They can be a valuable resource for people who want to learn more about ethics, or for those who need help resolving an ethical dilemma.
Some of the key players operating in the ethics hotlines market are Ethics Global, NAVEX Global, Liberty Latin America, ScanSource, EY.com, Chemours, Ethics Hotline.
The ethics hotlines market is expected to register a CAGR of 10.8%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Ethics Hotlines Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Ethics Hotlines Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Ethics Hotlines Market - Supply Chain
4.5. Global Ethics Hotlines Market Forecast
4.5.1. Ethics Hotlines Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Ethics Hotlines Market Size (000 Units) and Y-o-Y Growth
4.5.3. Ethics Hotlines Market Absolute $ Opportunity
5. Global Ethics Hotlines Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Ethics Hotlines Market Size and Volume Forecast by Type
5.3.1. Phone Number
5.3.2. IVR (Interactive Voice Respond)
5.3.3. Web
5.3.4. E-mail
5.3.5. Others
5.3.6. Ethics Hotline
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Ethics Hotlines Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Ethics Hotlines Market Size and Volume Forecast by Application
6.3.1. SMEs
6.3.2. Large Enterprise
6.3.3. Others
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Ethics Hotlines Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Ethics Hotlines Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Ethics Hotlines Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Ethics Hotlines Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Ethics Hotlines Demand Share Forecast, 2019-2026
9. North America Ethics Hotlines Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Ethics Hotlines Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Ethics Hotlines Market Size and Volume Forecast by Application
9.4.1. SMEs
9.4.2. Large Enterprise
9.4.3. Others
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Ethics Hotlines Market Size and Volume Forecast by Type
9.7.1. Phone Number
9.7.2. IVR (Interactive Voice Respond)
9.7.3. Web
9.7.4. E-mail
9.7.5. Others
9.7.6. Ethics Hotline
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Ethics Hotlines Demand Share Forecast, 2019-2026
10. Latin America Ethics Hotlines Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Ethics Hotlines Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Ethics Hotlines Market Size and Volume Forecast by Application
10.4.1. SMEs
10.4.2. Large Enterprise
10.4.3. Others
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Ethics Hotlines Market Size and Volume Forecast by Type
10.7.1. Phone Number
10.7.2. IVR (Interactive Voice Respond)
10.7.3. Web
10.7.4. E-mail
10.7.5. Others
10.7.6. Ethics Hotline
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Ethics Hotlines Demand Share Forecast, 2019-2026
11. Europe Ethics Hotlines Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Ethics Hotlines Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Ethics Hotlines Market Size and Volume Forecast by Application
11.4.1. SMEs
11.4.2. Large Enterprise
11.4.3. Others
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Ethics Hotlines Market Size and Volume Forecast by Type
11.7.1. Phone Number
11.7.2. IVR (Interactive Voice Respond)
11.7.3. Web
11.7.4. E-mail
11.7.5. Others
11.7.6. Ethics Hotline
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Ethics Hotlines Demand Share, 2019-2026
12. Asia Pacific Ethics Hotlines Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Ethics Hotlines Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Ethics Hotlines Market Size and Volume Forecast by Application
12.4.1. SMEs
12.4.2. Large Enterprise
12.4.3. Others
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Ethics Hotlines Market Size and Volume Forecast by Type
12.7.1. Phone Number
12.7.2. IVR (Interactive Voice Respond)
12.7.3. Web
12.7.4. E-mail
12.7.5. Others
12.7.6. Ethics Hotline
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Ethics Hotlines Demand Share, 2019-2026
13. Middle East & Africa Ethics Hotlines Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Ethics Hotlines Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Ethics Hotlines Market Size and Volume Forecast by Application
13.4.1. SMEs
13.4.2. Large Enterprise
13.4.3. Others
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Ethics Hotlines Market Size and Volume Forecast by Type
13.7.1. Phone Number
13.7.2. IVR (Interactive Voice Respond)
13.7.3. Web
13.7.4. E-mail
13.7.5. Others
13.7.6. Ethics Hotline
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Ethics Hotlines Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Ethics Hotlines Market: Market Share Analysis
14.2. Ethics Hotlines Distributors and Customers
14.3. Ethics Hotlines Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Ethics Global
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. NAVEX Global
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Liberty Latin America
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. ScanSource
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. EY.com
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. Chemours
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Ethics Hotline
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. COMPANY8
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. COMPANY9
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. COMPANY 10
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. COMPANY 11
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. COMPANY 12
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. COMPANY 13
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. COMPANY 14
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. COMPANY 15
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. COMPANY 16
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. COMPANY 17
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. COMPANY 18
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. COMPANY 19
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. COMPANY 20
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook
