Market Overview:
The global audio communication monitoring market is expected to grow at a CAGR of 7.5% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing demand for call recording software and quality analysis, audio loudness, metering and monitoring solutions across different applications such as law enforcement agencies, commercial and sensitive areas, sales and internal communication monitoring, employee/agent monitoring among others. Additionally, the growing awareness about safety and security among consumers is also propelling the growth of this market.
Product Definition:
Audio communication monitoring is the process of listening to and recording conversations that take place on a telephone or other audio device. This type of monitoring can be used for a variety of purposes, including employee training, quality control, and legal proceedings. The importance of audio communication monitoring lies in its ability to provide an accurate record of what was said during a conversation. This information can be used to verify the accuracy of statements made by participants in the conversation or to support or refute allegations made in a legal case.
Call Recording Software and Quality Analysis:
Call recording software is used to record the calls between two or more people. The call recording software can be used by businesses, private investigators, law enforcement agencies and others for various purposes such as training of employees or investigational analysis.
The quality analysis helps in identifying the number of dropped calls, background noise and other factors that affect the audio quality during a phone conversation which helps in improving the performance of next generation communication systems such as VoIP services.
Audio Loudness:
Audio loudness is the perceived volume of sound in a given environment. It can be defined as the ratio of signal to noise where signal represents the audio content and noise represents ambient sounds. The more equalized (balanced) an audio system is, the easier it will be to hear background noises while listening to speech or music. In other words, if there's enough dynamic range in an audio system then every word spoken should be easily audible without having to adjust the volume all that much.
Application Insights:
The law enforcement agencies segment dominated the global audio communication monitoring market in 2017. This is attributed to the rising number of terrorist attacks globally and increasing police brutality cases. For instance, according to a recent study by RTI International, since 9/11 there has been an increase of more than 80% in reports filed with U.S authorities concerning police abuse or misconduct. Such incidents lead to increased demand for audio monitoring systems in law enforcement agencies across the world as these systems help detect criminal activities at an early stage and prevent them from happening again thereby reducing costs associated with investigations later on.
Regional Analysis:
North America dominated the global audio communication monitoring market in 2017. The growth can be attributed to various factors such as increasing government regulations, high-speed internet usage, and rising awareness about employee monitoring software solutions. Moreover, the presence of major players in this region is also expected to drive regional growth over the forecast period.
Asia Pacific is anticipated to witness significant growth over the next eight years owing to a large number of call centers present across several Asian countries including India and China. These companies are increasingly adopting audio communication platforms for agent or employee tracking purposes which will further boost regional demand during forecast period.
Latin America has been experiencing steady economic development with key markets including Brazil.
Growth Factors:
- Increasing demand for audio communication monitoring in various industries such as automotive, aerospace & defense, and manufacturing to improve the quality of communication.
- Growing popularity of voice over internet protocol (VoIP) for business communications is expected to boost the demand for audio communication monitoring solutions over the forecast period.
- Proliferation of smart devices and BYOD trend is anticipated to fuel the growth of the market as it enables employees to use their personal devices for work-related purposes, thereby increasing productivity.
- Rising concerns about data security and privacy are expected to propel the adoption of audio communication monitoring solutions across enterprises in order to protect confidential information from being leaked or compromised.
Scope Of The Report
Report Attributes
Report Details
Report Title
Audio Communication Monitoring Market Research Report
By Type
Call Recording Software and Quality Analysis, Audio Loudness, Metering and Monitoring Solutions
By Application
Law Enforcement Agencies, Commercial and Sensitive Areas, Sales and Internal Communication Monitoring, Employee/agent Monitoring, Others
By Companies
Nice Systems Ltd., Cisco Systems, Inc., IBM Corporation, Nectar Services Corporation, Nexidia, Inc., Nuance Communications, Behavox Ltd., Fonetic Solutions, Nugen Audio
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
129
Number of Tables & Figures
91
Customization Available
Yes, the report can be customized as per your need.
Global Audio Communication Monitoring Market Report Segments:
The global Audio Communication Monitoring market is segmented on the basis of:
Types
Call Recording Software and Quality Analysis, Audio Loudness, Metering and Monitoring Solutions
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Law Enforcement Agencies, Commercial and Sensitive Areas, Sales and Internal Communication Monitoring, Employee/agent Monitoring, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Nice Systems Ltd.
- Cisco Systems, Inc.
- IBM Corporation
- Nectar Services Corporation
- Nexidia, Inc.
- Nuance Communications
- Behavox Ltd.
- Fonetic Solutions
- Nugen Audio
Highlights of The Audio Communication Monitoring Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Call Recording Software and Quality Analysis
- Audio Loudness
- Metering and Monitoring Solutions
- By Application:
- Law Enforcement Agencies
- Commercial and Sensitive Areas
- Sales and Internal Communication Monitoring
- Employee/agent Monitoring
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Audio Communication Monitoring Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Audio communication monitoring is the practice of monitoring audio communications in order to detect and investigate potential security threats.
Some of the major companies in the audio communication monitoring market are Nice Systems Ltd., Cisco Systems, Inc., IBM Corporation, Nectar Services Corporation, Nexidia, Inc., Nuance Communications, Behavox Ltd., Fonetic Solutions, Nugen Audio.
The audio communication monitoring market is expected to register a CAGR of 7.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Audio Communication Monitoring Market Overview 4.1 Introduction 4.1.1 Market Taxonomy 4.1.2 Market Definition 4.1.3 Macro-Economic Factors Impacting the Market Growth 4.2 Audio Communication Monitoring Market Dynamics 4.2.1 Market Drivers 4.2.2 Market Restraints 4.2.3 Market Opportunity 4.3 Audio Communication Monitoring Market - Supply Chain Analysis 4.3.1 List of Key Suppliers 4.3.2 List of Key Distributors 4.3.3 List of Key Consumers 4.4 Key Forces Shaping the Audio Communication Monitoring Market 4.4.1 Bargaining Power of Suppliers 4.4.2 Bargaining Power of Buyers 4.4.3 Threat of Substitution 4.4.4 Threat of New Entrants 4.4.5 Competitive Rivalry 4.5 Global Audio Communication Monitoring Market Size & Forecast, 2020-2028 4.5.1 Audio Communication Monitoring Market Size and Y-o-Y Growth 4.5.2 Audio Communication Monitoring Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Call Recording Software and Quality Analysis
5.2.2 Audio Loudness
5.2.3 Metering and Monitoring Solutions
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Law Enforcement Agencies
6.2.2 Commercial and Sensitive Areas
6.2.3 Sales and Internal Communication Monitoring
6.2.4 Employee/agent Monitoring
6.2.5 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Audio Communication Monitoring Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Audio Communication Monitoring Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Call Recording Software and Quality Analysis
9.6.2 Audio Loudness
9.6.3 Metering and Monitoring Solutions
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Law Enforcement Agencies
9.10.2 Commercial and Sensitive Areas
9.10.3 Sales and Internal Communication Monitoring
9.10.4 Employee/agent Monitoring
9.10.5 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Call Recording Software and Quality Analysis
10.6.2 Audio Loudness
10.6.3 Metering and Monitoring Solutions
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Law Enforcement Agencies
10.10.2 Commercial and Sensitive Areas
10.10.3 Sales and Internal Communication Monitoring
10.10.4 Employee/agent Monitoring
10.10.5 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Call Recording Software and Quality Analysis
11.6.2 Audio Loudness
11.6.3 Metering and Monitoring Solutions
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Law Enforcement Agencies
11.10.2 Commercial and Sensitive Areas
11.10.3 Sales and Internal Communication Monitoring
11.10.4 Employee/agent Monitoring
11.10.5 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Call Recording Software and Quality Analysis
12.6.2 Audio Loudness
12.6.3 Metering and Monitoring Solutions
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Law Enforcement Agencies
12.10.2 Commercial and Sensitive Areas
12.10.3 Sales and Internal Communication Monitoring
12.10.4 Employee/agent Monitoring
12.10.5 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Call Recording Software and Quality Analysis
13.6.2 Audio Loudness
13.6.3 Metering and Monitoring Solutions
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Law Enforcement Agencies
13.10.2 Commercial and Sensitive Areas
13.10.3 Sales and Internal Communication Monitoring
13.10.4 Employee/agent Monitoring
13.10.5 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Audio Communication Monitoring Market: Competitive Dashboard
14.2 Global Audio Communication Monitoring Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Nice Systems Ltd.
14.3.2 Cisco Systems, Inc.
14.3.3 IBM Corporation
14.3.4 Nectar Services Corporation
14.3.5 Nexidia, Inc.
14.3.6 Nuance Communications
14.3.7 Behavox Ltd.
14.3.8 Fonetic Solutions
14.3.9 Nugen Audio