Market Overview:
The global BPO market in public sector is expected to grow at a CAGR of 7.8% during the forecast period 2018-2030. The market growth can be attributed to the increasing demand for outsourcing services by government organizations and public institutions across the globe. F&A outsourcing, CRM BPO, HR outsourcing, procurement outsourcing are some of the key segments of this market. Military segment is expected to hold a dominant position in terms of revenue share during the forecast period owing to rising security concerns among governments and an increase in military spending by developed countries across the globe. Police segment is also anticipated to witness significant growth during 2018-2030 due to an increase in crime rates and subsequent need for better law enforcement infrastructure globally.
Product Definition:
Business Process Outsourcing (BPO) is the contracting out of specific business functions, such as payroll, human resources, and information technology to a third-party service provider. The benefits of BPO include improved efficiency and reduced costs.
F&A Outsourcing:
F&A outsourcing is an agreement between a business and an agency where the latter provides marketing and advertising services. The term usually refers to management of advertising, public relations, promotions, sales & distribution functions by the agency. F&A activities are outsourced to various countries due to lack of skilled workforce in certain regions or for cost-effectiveness purposes. Outsourcing these functions helps companies focus on their core competencies thus improving their overall performance as well as revenues.
CRM BPO:
CRM BPO is Business Process Outsourcing and it's used for outsource the core back-office functions of a company. The CRM in this case refers to Customer Relationship Management. It includes tasks such as order processing, customer interaction, fulfillment, and so on. These are the basic functions that any business needs to run its operations; therefore they are outsourced by many companies to focus on their core businesses.
Application Insights:
The public education segment dominated the global BPO in public market by application and accounted for a revenue share of over 24.0% in 2017. The growth can be attributed to the increasing government expenditure on education across various countries such as India, China, U.K., U.S., Germany, etc. Furthermore, growing penetration of e-learning has been contributing significantly to this segment growth since 2015 due to increased use of technology in classrooms worldwide including tablets and smartphones which enables teachers to deliver lessons effectively through interactive activities thereby promoting learning outcomes among students globally (Bharti Airtel Ltd vidyaGyan Foundation).
Regional Analysis:
The Asia Pacific dominated the global market in 2017 and is expected to continue its dominance over the forecast period. The growth can be attributed to increasing outsourcing activities in countries such as India, China, Philippines, and Australia. Factors such as low-cost labor cost and availability of skilled resources are driving regional market growth. Furthermore, rapid technological advancements coupled with growing demand for customer service driven by rising disposable income will drive the BPO industry further contributing towards regional growth.
Growth Factors:
- Increased focus on cost efficiency and value for money by organizations – This has led to increased demand for BPO services as they offer a more cost-effective option compared to in-house operations.
- The need for improved customer service – With customers becoming more discerning, businesses are under pressure to provide better customer service. This has led to an increase in demand for BPO services that can help improve the quality of customer service.
- The growth of digital technologies – The growth of digital technologies has created new opportunities for businesses to outsource certain processes such as website development, software development, and data entry/processing etc., which helps them focus on their core business activities.
- Rapid globalization – As businesses expand into new markets, they require support from third-party providers who can help them manage their operations in these new markets effectively and at a lower cost than if they were to set up their own teams locally. This is where BPO providers come into play by offering global delivery models that cater to the specific needs of each client organization.. 5
Scope Of The Report
Report Attributes
Report Details
Report Title
BPO in Public Market Research Report
By Type
F&A Outsourcing, CRM BPO, HR Outsourcing, Procurement Outsourcing
By Application
Military, Police, Public Education, Public Transit, Healthcare Services, Others
By Companies
Accenture, Capgemini, IBM, Serco Global Services, TCS, Unisys, Wipro
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
238
Number of Tables & Figures
167
Customization Available
Yes, the report can be customized as per your need.
Global BPO in Public Market Report Segments:
The global BPO in Public market is segmented on the basis of:
Types
F&A Outsourcing, CRM BPO, HR Outsourcing, Procurement Outsourcing
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Military, Police, Public Education, Public Transit, Healthcare Services, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Accenture
- Capgemini
- IBM
- Serco Global Services
- TCS
- Unisys
- Wipro
Highlights of The BPO in Public Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- F&A Outsourcing
- CRM BPO
- HR Outsourcing
- Procurement Outsourcing
- By Application:
- Military
- Police
- Public Education
- Public Transit
- Healthcare Services
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the BPO in Public Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
BPO is a type of outsourcing where companies outsource customer service work to third-party companies.
Some of the key players operating in the bpo in public market are Accenture, Capgemini, IBM, Serco Global Services, TCS, Unisys, Wipro.
The bpo in public market is expected to register a CAGR of 7.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 BPO in Public Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 BPO in Public Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 BPO in Public Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the BPO in Public Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global BPO in Public Market Size & Forecast, 2018-2028
4.5.1 BPO in Public Market Size and Y-o-Y Growth
4.5.2 BPO in Public Market Absolute $ Opportunity
Chapter 5 Global BPO in Public Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 BPO in Public Market Size Forecast by Type
5.2.1 F&A Outsourcing
5.2.2 CRM BPO
5.2.3 HR Outsourcing
5.2.4 Procurement Outsourcing
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global BPO in Public Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 BPO in Public Market Size Forecast by Applications
6.2.1 Military
6.2.2 Police
6.2.3 Public Education
6.2.4 Public Transit
6.2.5 Healthcare Services
6.2.6 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global BPO in Public Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 BPO in Public Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America BPO in Public Analysis and Forecast
9.1 Introduction
9.2 North America BPO in Public Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America BPO in Public Market Size Forecast by Type
9.6.1 F&A Outsourcing
9.6.2 CRM BPO
9.6.3 HR Outsourcing
9.6.4 Procurement Outsourcing
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America BPO in Public Market Size Forecast by Applications
9.10.1 Military
9.10.2 Police
9.10.3 Public Education
9.10.4 Public Transit
9.10.5 Healthcare Services
9.10.6 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe BPO in Public Analysis and Forecast
10.1 Introduction
10.2 Europe BPO in Public Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe BPO in Public Market Size Forecast by Type
10.6.1 F&A Outsourcing
10.6.2 CRM BPO
10.6.3 HR Outsourcing
10.6.4 Procurement Outsourcing
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe BPO in Public Market Size Forecast by Applications
10.10.1 Military
10.10.2 Police
10.10.3 Public Education
10.10.4 Public Transit
10.10.5 Healthcare Services
10.10.6 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific BPO in Public Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific BPO in Public Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific BPO in Public Market Size Forecast by Type
11.6.1 F&A Outsourcing
11.6.2 CRM BPO
11.6.3 HR Outsourcing
11.6.4 Procurement Outsourcing
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific BPO in Public Market Size Forecast by Applications
11.10.1 Military
11.10.2 Police
11.10.3 Public Education
11.10.4 Public Transit
11.10.5 Healthcare Services
11.10.6 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America BPO in Public Analysis and Forecast
12.1 Introduction
12.2 Latin America BPO in Public Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America BPO in Public Market Size Forecast by Type
12.6.1 F&A Outsourcing
12.6.2 CRM BPO
12.6.3 HR Outsourcing
12.6.4 Procurement Outsourcing
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America BPO in Public Market Size Forecast by Applications
12.10.1 Military
12.10.2 Police
12.10.3 Public Education
12.10.4 Public Transit
12.10.5 Healthcare Services
12.10.6 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) BPO in Public Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) BPO in Public Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) BPO in Public Market Size Forecast by Type
13.6.1 F&A Outsourcing
13.6.2 CRM BPO
13.6.3 HR Outsourcing
13.6.4 Procurement Outsourcing
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) BPO in Public Market Size Forecast by Applications
13.10.1 Military
13.10.2 Police
13.10.3 Public Education
13.10.4 Public Transit
13.10.5 Healthcare Services
13.10.6 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 BPO in Public Market: Competitive Dashboard
14.2 Global BPO in Public Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Accenture
14.3.2 Capgemini
14.3.3 IBM
14.3.4 Serco Global Services
14.3.5 TCS
14.3.6 Unisys
14.3.7 Wipro
