Market Overview:
The global business process-as-a-service market is expected to grow at a CAGR of XX% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based services, rising adoption of digital technologies, and growing need for cost efficiency and agility in businesses. The global business process-as-a service market is segmented on the basis of type into HRM, accounting and finance, sales and marketing, customer service and support, procurement and supply chain management, operations management, legal services, research & development (R&D),and others. The BFSI sector is expected to account for the largest share of the global business process as a service market in 2018. This can be attributed to the increasing demand for outsourcing by banks and other financial institutions due to their need for cost efficiency and agility in their operations.
Product Definition:
Business Process-as-a-Service is a cloud computing service that enables businesses to outsource their business processes to a third party. This can be helpful for businesses who want to save time and money by outsourcing nonessential tasks, or who need help implementing specific business processes. Business Process-as-a Service providers can help with everything from order processing and invoicing to human resources management and marketing campaigns.
HRM:
HRM is a Business Process-as-a-Service (BPaaS) technology that helps in automating and streamlining the human resource management process. It comprises of three major components such as workforce analytics, workforce hub, and integrated applications. The technology provides various benefits such as increased efficiency & effectiveness of the organization through automation of HR processes along with improved user experience through centralized access to employee data.
Accounting and Finance:
The BaaS market is expected to witness significant growth over the forecast period. Baas (Business-as-a-Service) offers various services such as accounting, finance, human resource management and others. It also helps in managing other service processes such as marketing & sales and customer support which are complementary to the core business operations of an organization.
Application Insights:
The BFSI application segment accounted for the largest market share in 2017 and is projected to expand at a CAGR of XX% from 2018 to 2030. The growth can be attributed to the increasing demand for business process outsourcing services in the banking, financial services, and insurance sector. For instance, Barclays has announced its plan to outsource various processes including salesforce.com-bounce; marketing & communications, human resources management, risk management and accounting through this platform (processes potentially worth around USD 100 million annually).
The telecom segment is also expected to witness significant growth over the forecast period owing to factors such as an increase in cloud computing infrastructure that enables companies offer flexible IT solutions on-demand basis while reducing capital investments or Opex costs significantly. This trend has led major telecom operators across countries such as India; South Africa; Brazil; Thailand etc.
Regional Analysis:
The North American regional market dominated the global business process-as-a-service industry with a revenue share of over 35.0% in 2017. The region is expected to continue its dominance over the forecast period as well owing to early adoption of technology and implementation of cloud computing, which has led to high demand for BaaS solutions in various industries such as banking, insurance, telecom and others.
Asia Pacific is projected to be the fastest growing regional market from 2018 to 2030 due rising awareness about cost reduction through automation among businesses operating in manufacturing and other industries that deal with large volumes of data. Furthermore, increasing government initiatives towards digitization are also driving growth across this region thereby boosting demand for BaaS solutions within organizations globally.
Growth Factors:
- Increased demand for faster and more efficient business processes
- Growing popularity of cloud-based solutions
- Rising need to improve collaboration and communication among employees
- Increasing pressure to reduce costs and optimize operations
- Proliferation of mobile devices and apps that facilitate anytime, anywhere access to business processes
Scope Of The Report
Report Attributes
Report Details
Report Title
Business Process-as-a-Service Market Research Report
By Type
HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, Legal and R&D
By Application
BFSI, Telecom, Manufacturing, Healthcare, Government, Others
By Companies
Accenture, Cognizant Technology Solutions, International Business Machines, Infosys, Tata Consultancy Services
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
166
Number of Tables & Figures
117
Customization Available
Yes, the report can be customized as per your need.
Global Business Process-as-a-Service Market Report Segments:
The global Business Process-as-a-Service market is segmented on the basis of:
Types
HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, Legal and R&D
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
BFSI, Telecom, Manufacturing, Healthcare, Government, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Accenture
- Cognizant Technology Solutions
- International Business Machines
- Infosys
- Tata Consultancy Services
Highlights of The Business Process-as-a-Service Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- HRM
- Accounting and Finance
- Sales and Marketing
- Customer Service and Support
- Procurement and Supply Chain
- Operations
- Legal and R&D
- By Application:
- BFSI
- Telecom
- Manufacturing
- Healthcare
- Government
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Business Process-as-a-Service Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Business process-as-a-service (BPAAS) is a model of delivering business processes over the internet. This allows organizations to outsource their core business processes, freeing up resources to focus on more strategic initiatives. BPAAS providers typically offer a variety of services such as process design, implementation, and management.
Some of the major players in the business process-as-a-service market are Accenture, Cognizant Technology Solutions, International Business Machines, Infosys, Tata Consultancy Services.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Business Process-as-a-Service Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Business Process-as-a-Service Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Business Process-as-a-Service Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Business Process-as-a-Service Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Business Process-as-a-Service Market Size & Forecast, 2018-2028
4.5.1 Business Process-as-a-Service Market Size and Y-o-Y Growth
4.5.2 Business Process-as-a-Service Market Absolute $ Opportunity
Chapter 5 Global Business Process-as-a-Service Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Business Process-as-a-Service Market Size Forecast by Type
5.2.1 HRM
5.2.2 Accounting and Finance
5.2.3 Sales and Marketing
5.2.4 Customer Service and Support
5.2.5 Procurement and Supply Chain
5.2.6 Operations
5.2.7 Legal and R&D
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Business Process-as-a-Service Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Business Process-as-a-Service Market Size Forecast by Applications
6.2.1 BFSI
6.2.2 Telecom
6.2.3 Manufacturing
6.2.4 Healthcare
6.2.5 Government
6.2.6 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Business Process-as-a-Service Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Business Process-as-a-Service Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Business Process-as-a-Service Analysis and Forecast
9.1 Introduction
9.2 North America Business Process-as-a-Service Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Business Process-as-a-Service Market Size Forecast by Type
9.6.1 HRM
9.6.2 Accounting and Finance
9.6.3 Sales and Marketing
9.6.4 Customer Service and Support
9.6.5 Procurement and Supply Chain
9.6.6 Operations
9.6.7 Legal and R&D
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Business Process-as-a-Service Market Size Forecast by Applications
9.10.1 BFSI
9.10.2 Telecom
9.10.3 Manufacturing
9.10.4 Healthcare
9.10.5 Government
9.10.6 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Business Process-as-a-Service Analysis and Forecast
10.1 Introduction
10.2 Europe Business Process-as-a-Service Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Business Process-as-a-Service Market Size Forecast by Type
10.6.1 HRM
10.6.2 Accounting and Finance
10.6.3 Sales and Marketing
10.6.4 Customer Service and Support
10.6.5 Procurement and Supply Chain
10.6.6 Operations
10.6.7 Legal and R&D
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Business Process-as-a-Service Market Size Forecast by Applications
10.10.1 BFSI
10.10.2 Telecom
10.10.3 Manufacturing
10.10.4 Healthcare
10.10.5 Government
10.10.6 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Business Process-as-a-Service Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Business Process-as-a-Service Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Business Process-as-a-Service Market Size Forecast by Type
11.6.1 HRM
11.6.2 Accounting and Finance
11.6.3 Sales and Marketing
11.6.4 Customer Service and Support
11.6.5 Procurement and Supply Chain
11.6.6 Operations
11.6.7 Legal and R&D
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Business Process-as-a-Service Market Size Forecast by Applications
11.10.1 BFSI
11.10.2 Telecom
11.10.3 Manufacturing
11.10.4 Healthcare
11.10.5 Government
11.10.6 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Business Process-as-a-Service Analysis and Forecast
12.1 Introduction
12.2 Latin America Business Process-as-a-Service Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Business Process-as-a-Service Market Size Forecast by Type
12.6.1 HRM
12.6.2 Accounting and Finance
12.6.3 Sales and Marketing
12.6.4 Customer Service and Support
12.6.5 Procurement and Supply Chain
12.6.6 Operations
12.6.7 Legal and R&D
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Business Process-as-a-Service Market Size Forecast by Applications
12.10.1 BFSI
12.10.2 Telecom
12.10.3 Manufacturing
12.10.4 Healthcare
12.10.5 Government
12.10.6 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Business Process-as-a-Service Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Business Process-as-a-Service Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Business Process-as-a-Service Market Size Forecast by Type
13.6.1 HRM
13.6.2 Accounting and Finance
13.6.3 Sales and Marketing
13.6.4 Customer Service and Support
13.6.5 Procurement and Supply Chain
13.6.6 Operations
13.6.7 Legal and R&D
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Business Process-as-a-Service Market Size Forecast by Applications
13.10.1 BFSI
13.10.2 Telecom
13.10.3 Manufacturing
13.10.4 Healthcare
13.10.5 Government
13.10.6 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Business Process-as-a-Service Market: Competitive Dashboard
14.2 Global Business Process-as-a-Service Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Accenture
14.3.2 Cognizant Technology Solutions
14.3.3 International Business Machines
14.3.4 Infosys
14.3.5 Tata Consultancy Services
