Market Overview:
The global business telephone system market is expected to grow at a CAGR of 5.5% from 2018 to 2030. The growth in the market can be attributed to the increasing demand for cloud-based and on-premises business telephone systems from small and medium enterprises (SMEs) and large enterprises. North America is expected to lead the global market in terms of revenue during the forecast period, followed by Europe, Asia Pacific, Latin America, and Middle East & Africa.
Product Definition:
A business telephone system is a private branch exchange (PBX), which is a telephone system specifically for businesses. It allows employees to make internal phone calls and also connect with people outside the company. PBX systems can be used to manage voice and data traffic, as well as provide additional features such as voicemail, call forwarding, conference calling, and caller ID.
Cloud-based:
Cloud-based is a term used to define any service or application that relies on internet connectivity and remote servers for operation. It can be defined as a service model where the physical hardware, software, and operating systems are provided by the provider along with certain pre-defined applications. The user can access these applications through internet connected devices such as laptops, smartphones etc.
On-premises:
On-premises is a term used for computer software and hardware installed at the customer's site. It may also include services such as voice, data, and video conferencing. The primary function of on-premises BTS is to provide telephony service to users who are not connected to the internet or do not wish to use cloud telephony services.
Application Insights:
The large enterprises segment dominated the global business telephone system market in 2017. This can be attributed to the high cost of deploying and maintaining a traditional PBX solution. Moreover, this approach of communication is not only expensive but also complex and difficult to manage, which prevents many companies from adopting it. The SMEs' segment is expected to witness significant growth over the forecast period owing to increasing demand for cloud-based or on-premises solutions depending upon their budget constraints.
The small and medium enterprises (SMEs) segment accounted for a considerable share in 2017 due largely on account of easy availability of internet telephony services at an affordable price coupled with flexible working culture prevalent in these countries such as India China Brazil etc.
Regional Analysis:
The North American regional market dominated the global business telephone system industry in 2017. The growth can be attributed to the presence of a large number of small and medium enterprises (SMEs) in the region, which require efficient communication solutions at work. In addition, an increasing number of teleworking population and high-speed internet availability are also contributing to the growth of this regional market.
Asia Pacific is expected to emerge as one of the fastest-growing regions over a forecast period owing to several factors such as improving internet connectivity, rising adoption rate for cloud computing technologies among SMEs and rapid industrialization across countries such as China, India and Japan. Furthermore, growing penetration rates for voice over IP (VoIP) services are further driving demand from residential applications segment in this region.
Growth Factors:
- Increasing demand for cloud-based business telephone systems
- Proliferation of BYOD (Bring Your Own Device) policies in organizations
- Growing demand for unified communications solutions
- Emergence of next-generation telephony technologies such as VoIP and UCaaS (Unified Communications as a Service)
- Rising number of small businesses
Scope Of The Report
Report Attributes
Report Details
Report Title
Business Telephone System Market Research Report
By Type
Cloud-based, On-premises
By Application
Small and Medium Enterprises (SMEs), Large Enterprises
By Companies
Bitrix, Microsoft, 3CX, Digium, Mitel Networks, Avaya, UniTel Voice, Truly, Velocity Voice, j2 Global, Junction Networks, Allworx, NCH Software, telecom.center, Dexem
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
184
Number of Tables & Figures
129
Customization Available
Yes, the report can be customized as per your need.
Global Business Telephone System Market Report Segments:
The global Business Telephone System market is segmented on the basis of:
Types
Cloud-based, On-premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Small and Medium Enterprises (SMEs), Large Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Bitrix
- Microsoft
- 3CX
- Digium
- Mitel Networks
- Avaya
- UniTel Voice
- Truly
- Velocity Voice
- j2 Global
- Junction Networks
- Allworx
- NCH Software
- telecom.center
- Dexem
Highlights of The Business Telephone System Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-based
- On-premises
- By Application:
- Small and Medium Enterprises (SMEs)
- Large Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Business Telephone System Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
A business telephone system is a telecommunications system used by businesses to make and receive telephone calls. It typically includes a switchboard, lines, and associated equipment for handling incoming and outgoing calls.
Some of the key players operating in the business telephone system market are Bitrix, Microsoft, 3CX, Digium, Mitel Networks, Avaya, UniTel Voice, Truly, Velocity Voice, j2 Global, Junction Networks, Allworx, NCH Software, telecom.center, Dexem.
The business telephone system market is expected to grow at a compound annual growth rate of 5.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Business Telephone System Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Business Telephone System Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Business Telephone System Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Business Telephone System Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Business Telephone System Market Size & Forecast, 2018-2028
4.5.1 Business Telephone System Market Size and Y-o-Y Growth
4.5.2 Business Telephone System Market Absolute $ Opportunity
Chapter 5 Global Business Telephone System Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Business Telephone System Market Size Forecast by Type
5.2.1 Cloud-based
5.2.2 On-premises
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Business Telephone System Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Business Telephone System Market Size Forecast by Applications
6.2.1 Small and Medium Enterprises (SMEs)
6.2.2 Large Enterprises
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Business Telephone System Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Business Telephone System Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Business Telephone System Analysis and Forecast
9.1 Introduction
9.2 North America Business Telephone System Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Business Telephone System Market Size Forecast by Type
9.6.1 Cloud-based
9.6.2 On-premises
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Business Telephone System Market Size Forecast by Applications
9.10.1 Small and Medium Enterprises (SMEs)
9.10.2 Large Enterprises
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Business Telephone System Analysis and Forecast
10.1 Introduction
10.2 Europe Business Telephone System Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Business Telephone System Market Size Forecast by Type
10.6.1 Cloud-based
10.6.2 On-premises
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Business Telephone System Market Size Forecast by Applications
10.10.1 Small and Medium Enterprises (SMEs)
10.10.2 Large Enterprises
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Business Telephone System Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Business Telephone System Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Business Telephone System Market Size Forecast by Type
11.6.1 Cloud-based
11.6.2 On-premises
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Business Telephone System Market Size Forecast by Applications
11.10.1 Small and Medium Enterprises (SMEs)
11.10.2 Large Enterprises
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Business Telephone System Analysis and Forecast
12.1 Introduction
12.2 Latin America Business Telephone System Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Business Telephone System Market Size Forecast by Type
12.6.1 Cloud-based
12.6.2 On-premises
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Business Telephone System Market Size Forecast by Applications
12.10.1 Small and Medium Enterprises (SMEs)
12.10.2 Large Enterprises
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Business Telephone System Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Business Telephone System Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Business Telephone System Market Size Forecast by Type
13.6.1 Cloud-based
13.6.2 On-premises
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Business Telephone System Market Size Forecast by Applications
13.10.1 Small and Medium Enterprises (SMEs)
13.10.2 Large Enterprises
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Business Telephone System Market: Competitive Dashboard
14.2 Global Business Telephone System Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Bitrix
14.3.2 Microsoft
14.3.3 3CX
14.3.4 Digium
14.3.5 Mitel Networks
14.3.6 Avaya
14.3.7 UniTel Voice
14.3.8 Truly
14.3.9 Velocity Voice
14.3.10 j2 Global
14.3.11 Junction Networks
14.3.12 Allworx
14.3.13 NCH Software
14.3.14 telecom.center
14.3.15 Dexem
