Market Overview:
The global call center headsets market is expected to grow at a CAGR of 5.5% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for call center headsets from large, medium and small call centers across the globe. In addition, the growing adoption of wireless headsets by businesses is also contributing to the growth of this market. Some of the major players operating in this market are Plantronics (US), Sennheiser Electronic Corporation (Germany), Jabra (Denmark), Logitech International S.A.(Switzerland) and Audio-Technica Corporation(Japan).
Product Definition:
A call center headset is a type of telephone headset that is typically used in a call center environment. Call center headsets are designed to be lightweight and comfortable, with features that allow users to handle multiple calls simultaneously. They often have noise-cancelling microphones and adjustable volume controls to ensure clear communication.
Wireless:
Wireless headset is a device used for the transmission of voice from one person to another without connecting any wires between the two devices. The wireless headset market is expected to witness significant growth over the forecast period owing to its various advantages such as ease of use, mobility and comfortability while using it. It also helps in reducing errors during communication which may cause discomfort or irritation to either party involved during a conversation.
Corded:
Corded headsets are connected to a call center by means of a cord. These headsets have an in-built battery and are used for providing hands-free communication while on the phone with the customer. The headset plugs into the earpiece of the phone and provides audio signals to drive sound through hearing aids or phones. Corded telephones can be either analog or digital, where as cordless phones can be Bluetooth enabled as well, thereby making them wireless.
Application Insights:
The large call center segment dominated the global market in 2017. This can be attributed to the rising number of customer inquiries and increased business activities across various industries, including IT and telecom, financial services, retail and e-commerce among others. The growth of this segment is also driven by factors such as increasing disposable income owing to growing economies such as India and China among others.
The medium size centers are expected to witness significant growth over the forecast period owing to an increase in demand for efficient customer service delivery channels coupled with a rise in consumer awareness regarding product & service quality along with costumer satisfaction. Furthermore, small centers are increasingly being adopted by companies offering premium-quality services due to low operational costs along with high flexibility offered by these models for customized headset solutions meeting specific requirements of customerservice agents working at these centers.
Regional Analysis:
North America dominated the global market in 2017. The growth is majorly attributed to the presence of a large number of companies offering services over the phone, high usage frequency, and availability of high-quality products. Companies such as Cisco Systems, Inc., Hewlett Packard Enterprise Development LP, and Avaya Inc. are based in this region which contributes to its dominance over other regions.
Asia Pacific is expected to be one of the fastest growing regions due to increasing awareness about customer service facilities offered by various call centers across countries such as India and China among others; thus leading towards increased demand for headsets within this region during forecast period from 2018 to 2030 (calendar year 2018). Furthermore, favorable government initiatives encouraging adoption of modern technologies are also driving regional growth within Asia Pacific & MEA space during same period (calendar year 2018).
Growth Factors:
- Increasing demand for customer service and support: The growth of the e-commerce sector has led to an increase in the demand for customer service and support. This is driving the adoption of call center headsets, as they offer superior sound quality and enable agents to handle multiple calls simultaneously.
- Proliferation of BYOD policies: The proliferation of Bring Your Own Device (BYOD) policies is also contributing to the growth of the call center headsets market. With employees bringing their own devices to work, organizations are increasingly looking for headsets that can be used with a variety of devices.
- Growing focus on workforce productivity: Organizations are increasingly focusing on workforce productivity and are thus investing in technologies that help improve employee efficiency. Call center headsets play a key role in improving employee productivity by helping them handle multiple calls simultaneously without any distraction or noise interference.
- Emergence of cloud-based contact centers: The emergence of cloud-based contact centers is another major factor driving the growth of the call center headsets market . Cloud-based contact centers offer several benefits such as scalability, flexibility, and cost savings, which is prompting more organizations to adopt this technology . 5
Scope Of The Report
Report Attributes
Report Details
Report Title
Call Center Headsets Market Research Report
By Type
Wireless, Corded
By Application
Large Call Center, Medium Call Center, Small Call Center
By Companies
Jabra, Poly, Sennheiser, Mpow, BlueParrott, Logitech, Avaya, Yealink, Orchid Telecom, V7, Microsoft, Plantronics, Koss, Shenzhen Wantek Technology, Xiamen Mairdi Electronic Technology, Hion
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
171
Number of Tables & Figures
120
Customization Available
Yes, the report can be customized as per your need.
Global Call Center Headsets Market Report Segments:
The global Call Center Headsets market is segmented on the basis of:
Types
Wireless, Corded
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Call Center, Medium Call Center, Small Call Center
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Jabra
- Poly
- Sennheiser
- Mpow
- BlueParrott
- Logitech
- Avaya
- Yealink
- Orchid Telecom
- V7
- Microsoft
- Plantronics
- Koss
- Shenzhen Wantek Technology
- Xiamen Mairdi Electronic Technology
- Hion
Highlights of The Call Center Headsets Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Wireless
- Corded
- By Application:
- Large Call Center
- Medium Call Center
- Small Call Center
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Call Center Headsets Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Call center headsets are a type of headset that is used by telephone operators and customer service representatives. They are designed to help these workers stay focused and organized while they are on the phone.
Some of the major players in the call center headsets market are Jabra, Poly, Sennheiser, Mpow, BlueParrott, Logitech, Avaya, Yealink, Orchid Telecom, V7, Microsoft, Plantronics, Koss, Shenzhen Wantek Technology, Xiamen Mairdi Electronic Technology, Hion.
The call center headsets market is expected to grow at a compound annual growth rate of 5.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Call Center Headsets Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Call Center Headsets Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Call Center Headsets Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Call Center Headsets Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Call Center Headsets Market Size & Forecast, 2020-2028
4.5.1 Call Center Headsets Market Size and Y-o-Y Growth
4.5.2 Call Center Headsets Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Wireless
5.2.2 Corded
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Large Call Center
6.2.2 Medium Call Center
6.2.3 Small Call Center
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Call Center Headsets Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Call Center Headsets Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Wireless
9.6.2 Corded
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Large Call Center
9.10.2 Medium Call Center
9.10.3 Small Call Center
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Wireless
10.6.2 Corded
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Large Call Center
10.10.2 Medium Call Center
10.10.3 Small Call Center
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Wireless
11.6.2 Corded
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Large Call Center
11.10.2 Medium Call Center
11.10.3 Small Call Center
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Wireless
12.6.2 Corded
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Large Call Center
12.10.2 Medium Call Center
12.10.3 Small Call Center
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Wireless
13.6.2 Corded
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Large Call Center
13.10.2 Medium Call Center
13.10.3 Small Call Center
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Call Center Headsets Market: Competitive Dashboard
14.2 Global Call Center Headsets Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Jabra
14.3.2 Poly
14.3.3 Sennheiser
14.3.4 Mpow
14.3.5 BlueParrott
14.3.6 Logitech
14.3.7 Avaya
14.3.8 Yealink
14.3.9 Orchid Telecom
14.3.10 V7
14.3.11 Microsoft
14.3.12 Plantronics
14.3.13 Koss
14.3.14 Shenzhen Wantek Technology
14.3.15 Xiamen Mairdi Electronic Technology
14.3.16 Hion
