Market Overview:
The global call compliance software market is expected to grow at a CAGR of 10.8% from 2018 to 2030. The growth of the market can be attributed to the increasing demand for cloud-based call compliance software and the rising adoption of call compliance software by small and medium-sized businesses (SMBs). The global call compliance software market is segmented on the basis of type, application, and region. On the basis of type, the market is segmented into cloud-based and on-premise. Cloud-based call compliance software are expected to grow at a higher CAGR than on-premise during the forecast period owing to their advantages such as low cost, scalability, and easy deployment. On the basis of application,the market is segmented intocall centersand other phone systems.
Product Definition:
Call Compliance software is a type of software used to manage and monitor phone calls. This type of software is important because it can help businesses ensure they are compliant with all applicable laws and regulations when making or receiving calls. It can also help businesses keep track of important call data, such as the date, time, and duration of each call.
Cloud-based:
Cloud-based solutions are expected to gain traction in the call compliance software market owing to factors such as low cost of implementation and reduced maintenance. These solutions offer several benefits such as scalability, flexibility, and reliability which is expected to drive their demand over the forecast period.
The cloud-based solution offers a scalable architecture that can be easily integrated with additional modules or functions on an ongoing basis without requiring any major upgrades.
On-premise:
On-premise solutions are software and hardware systems that are installed at the customer’s site. The on-premise solution is a standalone system, which has all the necessary components to perform call processing functions such as compliance management, agent integration & collaboration tools, reporting & analytics tools and much more. On-premise solutions offer several benefits such as high data security than cloud based solutions due to less or no access to customer information by employees of other companies or organizations.
Application Insights:
The other phone systems segment accounted for the largest revenue share in 2017 and is anticipated to continue its dominance over the forecast period. Other phone systems include PBXs, Centrex, unified communications and collaboration platforms, IVR solutions, and other related services. The growing demand for UC platforms to enable communication between different departments within an organization has led to an increased number of installations of these systems across enterprises as well as public institutions. This has resulted in a significant growth of this segment over the past few years.
Centrex Systems Inc., Genband Ltd., Polycom Inc., Cisco Systems Inc., Microsoft Corporation are some of the companies that offer call centre management solutions including sales force automation (SFA) and customer interaction management (CIM). These companies offer cloud-based or on-premise SFA or CIM solutions along with various additional features such as agent communication tools, quality monitoring & feedback mechanisms among others.
Regional Analysis:
North America dominated the global market in 2017. The growth can be attributed to the presence of prominent players such as AT&T, Inc.; Broadcom; Cisco Systems, Inc.; and Oracle Corporation. These companies are continuously investing in research & development activities to develop innovative software solutions that can efficiently manage complex regulatory requirements associated with international and domestic calls. Moreover, these companies are also collaborating with other service providers to offer their products/services across North America region. For instance, in November 2018, Oracle Corporation partnered with T-Mobile US LLC dba MetroPCS for offering cloud-based call center software solution across its network of more than 110 retail stores located throughout the U.S.
Growth Factors:
- Increasing demand for cloud-based call compliance software due to its scalability and flexibility.
- Rising number of mergers and acquisitions (M&A) across different industries, which is resulting in the need for call compliance software to manage communication between various entities.
- Proliferation of Bring Your Own Device (BYOD) policies in organizations, which is leading to an increase in the number of calls being made from personal devices and requiring call compliance solutions to track these communications.
- Stringent government regulations pertaining to data privacy and security, which are driving organizations towards adopting call compliance software as a way of mitigating risk exposure.
Scope Of The Report
Report Attributes
Report Details
Report Title
Call Compliance Software Market Research Report
By Type
Cloud-based, On-premise
By Application
Call Centers, Other Phone Systems
By Companies
Gryphon, Five9, Voicent BroadcastByPhone, CallFinder, Call List Scrubber, DNC Scrub, PossibleNOW, Scrub DNC
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
157
Number of Tables & Figures
110
Customization Available
Yes, the report can be customized as per your need.
Global Call Compliance Software Market Report Segments:
The global Call Compliance Software market is segmented on the basis of:
Types
Cloud-based, On-premise
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Call Centers, Other Phone Systems
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Gryphon
- Five9
- Voicent BroadcastByPhone
- CallFinder
- Call List Scrubber
- DNC Scrub
- PossibleNOW
- Scrub DNC
Highlights of The Call Compliance Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-based
- On-premise
- By Application:
- Call Centers
- Other Phone Systems
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Call Compliance Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Call Compliance Software is a software application that helps organizations manage and monitor their phone calls. It can help identify and prevent fraud, abuse, and other illegal activities from taking place with customer phone calls.
Some of the key players operating in the call compliance software market are Gryphon, Five9, Voicent BroadcastByPhone, CallFinder, Call List Scrubber, DNC Scrub, PossibleNOW, Scrub DNC.
The call compliance software market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Call Compliance Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Call Compliance Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Call Compliance Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Call Compliance Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Call Compliance Software Market Size & Forecast, 2018-2028
4.5.1 Call Compliance Software Market Size and Y-o-Y Growth
4.5.2 Call Compliance Software Market Absolute $ Opportunity
Chapter 5 Global Call Compliance Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Call Compliance Software Market Size Forecast by Type
5.2.1 Cloud-based
5.2.2 On-premise
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Call Compliance Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Call Compliance Software Market Size Forecast by Applications
6.2.1 Call Centers
6.2.2 Other Phone Systems
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Call Compliance Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Call Compliance Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Call Compliance Software Analysis and Forecast
9.1 Introduction
9.2 North America Call Compliance Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Call Compliance Software Market Size Forecast by Type
9.6.1 Cloud-based
9.6.2 On-premise
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Call Compliance Software Market Size Forecast by Applications
9.10.1 Call Centers
9.10.2 Other Phone Systems
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Call Compliance Software Analysis and Forecast
10.1 Introduction
10.2 Europe Call Compliance Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Call Compliance Software Market Size Forecast by Type
10.6.1 Cloud-based
10.6.2 On-premise
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Call Compliance Software Market Size Forecast by Applications
10.10.1 Call Centers
10.10.2 Other Phone Systems
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Call Compliance Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Call Compliance Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Call Compliance Software Market Size Forecast by Type
11.6.1 Cloud-based
11.6.2 On-premise
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Call Compliance Software Market Size Forecast by Applications
11.10.1 Call Centers
11.10.2 Other Phone Systems
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Call Compliance Software Analysis and Forecast
12.1 Introduction
12.2 Latin America Call Compliance Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Call Compliance Software Market Size Forecast by Type
12.6.1 Cloud-based
12.6.2 On-premise
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Call Compliance Software Market Size Forecast by Applications
12.10.1 Call Centers
12.10.2 Other Phone Systems
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Call Compliance Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Call Compliance Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Call Compliance Software Market Size Forecast by Type
13.6.1 Cloud-based
13.6.2 On-premise
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Call Compliance Software Market Size Forecast by Applications
13.10.1 Call Centers
13.10.2 Other Phone Systems
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Call Compliance Software Market: Competitive Dashboard
14.2 Global Call Compliance Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Gryphon
14.3.2 Five9
14.3.3 Voicent BroadcastByPhone
14.3.4 CallFinder
14.3.5 Call List Scrubber
14.3.6 DNC Scrub
14.3.7 PossibleNOW
14.3.8 Scrub DNC
