Industry Growth Insights published a new data on “Cloud-based BPO Market”. The research report is titled “Cloud-based BPO Market research by Types (Human Resource, E-Commerce, Finance and Accounting, Customer Care, Sales and Marketing, Others), By Applications (BFSI, Telecom & IT, Healthcare, Automotive, Manufacturing, Food And Beverage, Power & Energy, Consumer Electronics, Others), By Players/Companies Firstsource Solutions, WNS, Infosys, HCL Technologies, Genpact, Capgemini, Atos, Tata Consultancy Services, DXC Technology, Sungard, Accenture, ADP, IBM, Oracle, SAP, Xerox, HPE”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Cloud-based BPO Market Research Report
By Type
Human Resource, E-Commerce, Finance and Accounting, Customer Care, Sales and Marketing, Others
By Application
BFSI, Telecom & IT, Healthcare, Automotive, Manufacturing, Food And Beverage, Power & Energy, Consumer Electronics, Others
By Companies
Firstsource Solutions, WNS, Infosys, HCL Technologies, Genpact, Capgemini, Atos, Tata Consultancy Services, DXC Technology, Sungard, Accenture, ADP, IBM, Oracle, SAP, Xerox, HPE
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
175
Number of Tables & Figures
123
Customization Available
Yes, the report can be customized as per your need.
Global Cloud-based BPO Market Report Segments:
The global Cloud-based BPO market is segmented on the basis of:
Types
Human Resource, E-Commerce, Finance and Accounting, Customer Care, Sales and Marketing, Others
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
BFSI, Telecom & IT, Healthcare, Automotive, Manufacturing, Food And Beverage, Power & Energy, Consumer Electronics, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Firstsource Solutions
- WNS
- Infosys
- HCL Technologies
- Genpact
- Capgemini
- Atos
- Tata Consultancy Services
- DXC Technology
- Sungard
- Accenture
- ADP
- IBM
- Oracle
- SAP
- Xerox
- HPE
Highlights of The Cloud-based BPO Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Human Resource
- E-Commerce
- Finance and Accounting
- Customer Care
- Sales and Marketing
- Others
- By Application:
- BFSI
- Telecom & IT
- Healthcare
- Automotive
- Manufacturing
- Food And Beverage
- Power & Energy
- Consumer Electronics
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Cloud-based BPO Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
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- Understanding Competition Scenario
- Product & Brand Management
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- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Cloud-based BPO is a model in which businesses outsource their customer service operations to an external company. This type of outsourcing allows businesses to focus on their core business while the customer service team handles all of the customer interactions. Cloud-based BPO providers typically offer a variety of services, including call center management, contact center automation, and chatbot development.
Some of the key players operating in the cloud-based bpo market are Firstsource Solutions, WNS, Infosys, HCL Technologies, Genpact, Capgemini, Atos, Tata Consultancy Services, DXC Technology, Sungard, Accenture, ADP, IBM, Oracle, SAP, Xerox, HPE.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Cloud-based BPO Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Cloud-based BPO Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Cloud-based BPO Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Cloud-based BPO Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Cloud-based BPO Market Size & Forecast, 2020-2028
4.5.1 Cloud-based BPO Market Size and Y-o-Y Growth
4.5.2 Cloud-based BPO Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Human Resource
5.2.2 E-Commerce
5.2.3 Finance and Accounting
5.2.4 Customer Care
5.2.5 Sales and Marketing
5.2.6 Others
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 BFSI
6.2.2 Telecom & IT
6.2.3 Healthcare
6.2.4 Automotive
6.2.5 Manufacturing
6.2.6 Food And Beverage
6.2.7 Power & Energy
6.2.8 Consumer Electronics
6.2.9 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Cloud-based BPO Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Cloud-based BPO Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Human Resource
9.6.2 E-Commerce
9.6.3 Finance and Accounting
9.6.4 Customer Care
9.6.5 Sales and Marketing
9.6.6 Others
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 BFSI
9.10.2 Telecom & IT
9.10.3 Healthcare
9.10.4 Automotive
9.10.5 Manufacturing
9.10.6 Food And Beverage
9.10.7 Power & Energy
9.10.8 Consumer Electronics
9.10.9 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Human Resource
10.6.2 E-Commerce
10.6.3 Finance and Accounting
10.6.4 Customer Care
10.6.5 Sales and Marketing
10.6.6 Others
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 BFSI
10.10.2 Telecom & IT
10.10.3 Healthcare
10.10.4 Automotive
10.10.5 Manufacturing
10.10.6 Food And Beverage
10.10.7 Power & Energy
10.10.8 Consumer Electronics
10.10.9 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Human Resource
11.6.2 E-Commerce
11.6.3 Finance and Accounting
11.6.4 Customer Care
11.6.5 Sales and Marketing
11.6.6 Others
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 BFSI
11.10.2 Telecom & IT
11.10.3 Healthcare
11.10.4 Automotive
11.10.5 Manufacturing
11.10.6 Food And Beverage
11.10.7 Power & Energy
11.10.8 Consumer Electronics
11.10.9 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Human Resource
12.6.2 E-Commerce
12.6.3 Finance and Accounting
12.6.4 Customer Care
12.6.5 Sales and Marketing
12.6.6 Others
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 BFSI
12.10.2 Telecom & IT
12.10.3 Healthcare
12.10.4 Automotive
12.10.5 Manufacturing
12.10.6 Food And Beverage
12.10.7 Power & Energy
12.10.8 Consumer Electronics
12.10.9 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Human Resource
13.6.2 E-Commerce
13.6.3 Finance and Accounting
13.6.4 Customer Care
13.6.5 Sales and Marketing
13.6.6 Others
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 BFSI
13.10.2 Telecom & IT
13.10.3 Healthcare
13.10.4 Automotive
13.10.5 Manufacturing
13.10.6 Food And Beverage
13.10.7 Power & Energy
13.10.8 Consumer Electronics
13.10.9 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Cloud-based BPO Market: Competitive Dashboard
14.2 Global Cloud-based BPO Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Firstsource Solutions
14.3.2 WNS
14.3.3 Infosys
14.3.4 HCL Technologies
14.3.5 Genpact
14.3.6 Capgemini
14.3.7 Atos
14.3.8 Tata Consultancy Services
14.3.9 DXC Technology
14.3.10 Sungard
14.3.11 Accenture
14.3.12 ADP
14.3.13 IBM
14.3.14 Oracle
14.3.15 SAP
14.3.16 Xerox
14.3.17 HPE
