Industry Growth Insights published a new data on “Cloud-Based Contact Centers Market”. The research report is titled “Cloud-Based Contact Centers Market research by Types (Automatic Call Distribution (ACD), Agent Performance Optimization (APO), Dialers, Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Other), By Applications (BFSI, IT and Telecom, Retail, Government and Public Sector, Healthcare and Life Sciences, Manufacturing, Other), By Players/Companies 8x8, Inc, Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic, Connect First, Aspect Software, Incontact, Interactive Intelligence Group, Broadsoft, West Corporation, Liveops Cloud, Evolve IP, Mitel Networks, Ozonetel Systems”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Cloud-Based Contact Centers Market Research Report
By Type
Automatic Call Distribution (ACD), Agent Performance Optimization (APO), Dialers, Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Other
By Application
BFSI, IT and Telecom, Retail, Government and Public Sector, Healthcare and Life Sciences, Manufacturing, Other
By Companies
8x8, Inc, Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic, Connect First, Aspect Software, Incontact, Interactive Intelligence Group, Broadsoft, West Corporation, Liveops Cloud, Evolve IP, Mitel Networks, Ozonetel Systems
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
181
Number of Tables & Figures
127
Customization Available
Yes, the report can be customized as per your need.
Global Cloud-Based Contact Centers Market Report Segments:
The global Cloud-Based Contact Centers market is segmented on the basis of:
Types
Automatic Call Distribution (ACD), Agent Performance Optimization (APO), Dialers, Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Other
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
BFSI, IT and Telecom, Retail, Government and Public Sector, Healthcare and Life Sciences, Manufacturing, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- 8x8, Inc
- Five9, Inc
- Cisco Systems
- Genesys Telecommunications Laboratories
- Oracle
- Nice-Systems
- Newvoicemedia
- 3clogic
- Connect First
- Aspect Software
- Incontact
- Interactive Intelligence Group
- Broadsoft
- West Corporation
- Liveops Cloud
- Evolve IP
- Mitel Networks
- Ozonetel Systems
Highlights of The Cloud-Based Contact Centers Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Automatic Call Distribution (ACD)
- Agent Performance Optimization (APO)
- Dialers
- Interactive Voice Response (IVR)
- Computer Telephony Integration (CTI)
- Other
- By Application:
- BFSI
- IT and Telecom
- Retail
- Government and Public Sector
- Healthcare and Life Sciences
- Manufacturing
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Cloud-Based Contact Centers Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Cloud-based contact centers are contact center solutions that are hosted in the cloud. This means that customers can access the solution from any device or location. Cloud-based contact centers also offer a variety of features, such as chat, voice recognition, and video calling.
Some of the major players in the cloud-based contact centers market are 8x8, Inc, Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic, Connect First, Aspect Software, Incontact, Interactive Intelligence Group, Broadsoft, West Corporation, Liveops Cloud, Evolve IP, Mitel Networks, Ozonetel Systems.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Cloud-Based Contact Centers Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Cloud-Based Contact Centers Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Cloud-Based Contact Centers Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Cloud-Based Contact Centers Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Cloud-Based Contact Centers Market Size & Forecast, 2018-2028
4.5.1 Cloud-Based Contact Centers Market Size and Y-o-Y Growth
4.5.2 Cloud-Based Contact Centers Market Absolute $ Opportunity
Chapter 5 Global Cloud-Based Contact Centers Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Cloud-Based Contact Centers Market Size Forecast by Type
5.2.1 Automatic Call Distribution (ACD)
5.2.2 Agent Performance Optimization (APO)
5.2.3 Dialers
5.2.4 Interactive Voice Response (IVR)
5.2.5 Computer Telephony Integration (CTI)
5.2.6 Other
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Cloud-Based Contact Centers Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Cloud-Based Contact Centers Market Size Forecast by Applications
6.2.1 BFSI
6.2.2 IT and Telecom
6.2.3 Retail
6.2.4 Government and Public Sector
6.2.5 Healthcare and Life Sciences
6.2.6 Manufacturing
6.2.7 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Cloud-Based Contact Centers Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Cloud-Based Contact Centers Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Cloud-Based Contact Centers Analysis and Forecast
9.1 Introduction
9.2 North America Cloud-Based Contact Centers Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Cloud-Based Contact Centers Market Size Forecast by Type
9.6.1 Automatic Call Distribution (ACD)
9.6.2 Agent Performance Optimization (APO)
9.6.3 Dialers
9.6.4 Interactive Voice Response (IVR)
9.6.5 Computer Telephony Integration (CTI)
9.6.6 Other
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Cloud-Based Contact Centers Market Size Forecast by Applications
9.10.1 BFSI
9.10.2 IT and Telecom
9.10.3 Retail
9.10.4 Government and Public Sector
9.10.5 Healthcare and Life Sciences
9.10.6 Manufacturing
9.10.7 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Cloud-Based Contact Centers Analysis and Forecast
10.1 Introduction
10.2 Europe Cloud-Based Contact Centers Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Cloud-Based Contact Centers Market Size Forecast by Type
10.6.1 Automatic Call Distribution (ACD)
10.6.2 Agent Performance Optimization (APO)
10.6.3 Dialers
10.6.4 Interactive Voice Response (IVR)
10.6.5 Computer Telephony Integration (CTI)
10.6.6 Other
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Cloud-Based Contact Centers Market Size Forecast by Applications
10.10.1 BFSI
10.10.2 IT and Telecom
10.10.3 Retail
10.10.4 Government and Public Sector
10.10.5 Healthcare and Life Sciences
10.10.6 Manufacturing
10.10.7 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Cloud-Based Contact Centers Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Cloud-Based Contact Centers Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Cloud-Based Contact Centers Market Size Forecast by Type
11.6.1 Automatic Call Distribution (ACD)
11.6.2 Agent Performance Optimization (APO)
11.6.3 Dialers
11.6.4 Interactive Voice Response (IVR)
11.6.5 Computer Telephony Integration (CTI)
11.6.6 Other
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Cloud-Based Contact Centers Market Size Forecast by Applications
11.10.1 BFSI
11.10.2 IT and Telecom
11.10.3 Retail
11.10.4 Government and Public Sector
11.10.5 Healthcare and Life Sciences
11.10.6 Manufacturing
11.10.7 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Cloud-Based Contact Centers Analysis and Forecast
12.1 Introduction
12.2 Latin America Cloud-Based Contact Centers Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Cloud-Based Contact Centers Market Size Forecast by Type
12.6.1 Automatic Call Distribution (ACD)
12.6.2 Agent Performance Optimization (APO)
12.6.3 Dialers
12.6.4 Interactive Voice Response (IVR)
12.6.5 Computer Telephony Integration (CTI)
12.6.6 Other
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Cloud-Based Contact Centers Market Size Forecast by Applications
12.10.1 BFSI
12.10.2 IT and Telecom
12.10.3 Retail
12.10.4 Government and Public Sector
12.10.5 Healthcare and Life Sciences
12.10.6 Manufacturing
12.10.7 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Cloud-Based Contact Centers Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Cloud-Based Contact Centers Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Cloud-Based Contact Centers Market Size Forecast by Type
13.6.1 Automatic Call Distribution (ACD)
13.6.2 Agent Performance Optimization (APO)
13.6.3 Dialers
13.6.4 Interactive Voice Response (IVR)
13.6.5 Computer Telephony Integration (CTI)
13.6.6 Other
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Cloud-Based Contact Centers Market Size Forecast by Applications
13.10.1 BFSI
13.10.2 IT and Telecom
13.10.3 Retail
13.10.4 Government and Public Sector
13.10.5 Healthcare and Life Sciences
13.10.6 Manufacturing
13.10.7 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Cloud-Based Contact Centers Market: Competitive Dashboard
14.2 Global Cloud-Based Contact Centers Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 8x8, Inc
14.3.2 Five9, Inc
14.3.3 Cisco Systems
14.3.4 Genesys Telecommunications Laboratories
14.3.5 Oracle
14.3.6 Nice-Systems
14.3.7 Newvoicemedia
14.3.8 3clogic
14.3.9 Connect First
14.3.10 Aspect Software
14.3.11 Incontact
14.3.12 Interactive Intelligence Group
14.3.13 Broadsoft
14.3.14 West Corporation
14.3.15 Liveops Cloud
14.3.16 Evolve IP
14.3.17 Mitel Networks
14.3.18 Ozonetel Systems
