Market Overview:
The global cloud field service management market is expected to grow at a CAGR of XX% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based field service management solutions from small and medium-sized enterprises (SMEs) and large enterprises. Additionally, the growing trend of BYOD (Bring Your Own Device) is also contributing to the growth of this market. However, lack of awareness about cloud-based field service management solutions among end users is restraining the growth of this market. North America dominates the global cloud field service management market, followed by Europe, Asia Pacific, Latin America, and Middle East & Africa.
Product Definition:
Cloud Field Service Management is a type of cloud-based software that helps businesses manage and monitor their field service operations. It allows businesses to optimize their resources, schedule appointments, and track employee performance. Additionally, Cloud Field Service Management can help businesses reduce costs by improving communication and coordination between employees in the field and those in the office.
Public Cloud:
Public cloud is a type of cloud computing that provides shared pool of hardware and software resources. It is also known as third-party or external cloud which means the data stored on this server are accessible by other clients connected to internet. There are three types of public clouds, namely private, public and hybrid clouds.
Private Cloud:
Private cloud is a type of cloud computing that provides shared infrastructure and software environment for an organization's in-house applications, rather than making the resources available to the public. It is also known as internal cloud or private Infrastructure as a Service (IaaS). An increasing number of organizations are adopting private clouds due to their several benefits such as enhanced security, controlled access to data and applications, lower costs compared to public clouds and reduced maintenance.
Application Insights:
The large enterprises segment accounted for the largest market share in 2017 and is expected to continue leading over the forecast period. The growth of this segment can be attributed to factors such as increasing demand for advanced IT services, growing concerns regarding data loss and downtime, and an increase in investments by large companies.
For instance, according to a study published by Gartner Inc., it was estimated that around 60% of enterprise cloud computing projects are abandoned or delayed due to issues related to high cost or complexity associated with them. However, public cloud field service management solutions can reduce costs while improving customer satisfaction since they offer flexible deployment options along with easy scalability & migration features across multiple sites without any additional capital investment.
Regional Analysis:
The North American region dominated the global market in 2017. The growth can be attributed to the increasing adoption of cloud computing and digital technologies across various industries, such as oil & gas, manufacturing, and construction. In addition, rising demand for on-demand resources that reduce costs associated with traditional infrastructure is expected to drive regional market growth over the forecast period.
Asia Pacific is projected to emerge as a lucrative regional market during the same period owing to increased spending by enterprises on IT services including cloud computing and data analytics solutions. Additionally, growing awareness regarding benefits of these services among SMEs will propel regional demand over the next eight years. Moreover Cloud based FFSM solution helps organizations save money by reducing operational expenditure (OPEX).
Growth Factors:
- Increased demand for cloud-based field service management solutions from small and medium businesses (SMBs) due to the advantages of cloud-based deployment such as scalability, lower cost, and easy access from anywhere.
- The growing trend of Bring Your Own Device (BYOD) is fueling the demand for cloud-based field service management solutions as they can be accessed from any device with an internet connection.
- Rapid proliferation of smart devices and the Internet of Things (IoT) is creating new opportunities for field service organizations to connect with customers and optimize their operations using real-time data collected from sensors and devices embedded in machines, vehicles, or other objects.
- Proliferation of big data analytics is helping field service organizations make better decisions by analyzing large volumes of data collected from machines, customer interactions, social media feeds etc., in near real time. 5 Field service organizations are increasingly adopting mobile apps to provide a better customer experience through features such as GPS tracking of technicians’ location, on-demand scheduling etc
Scope Of The Report
Report Attributes
Report Details
Report Title
Cloud Field Service Management Market Research Report
By Type
Public Cloud, Private Cloud, Hybrid Cloud
By Application
Large Enterprises, Small and Medium-sized Enterprises (SMEs)
By Companies
Industrial and Financial Systems AB, Servicenow, Salesforce, SAP SE, Oracle, IBM, Servicepower Technologies PLC, Clicksoftware Technologies Ltd., Servicemax, Acumatica, Microsoft, Astea International Inc.
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
146
Number of Tables & Figures
103
Customization Available
Yes, the report can be customized as per your need.
Global Cloud Field Service Management Market Report Segments:
The global Cloud Field Service Management market is segmented on the basis of:
Types
Public Cloud, Private Cloud, Hybrid Cloud
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises, Small and Medium-sized Enterprises (SMEs)
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Industrial and Financial Systems AB
- Servicenow
- Salesforce
- SAP SE
- Oracle
- IBM
- Servicepower Technologies PLC
- Clicksoftware Technologies Ltd.
- Servicemax
- Acumatica
- Microsoft
- Astea International Inc.
Highlights of The Cloud Field Service Management Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Public Cloud
- Private Cloud
- Hybrid Cloud
- By Application:
- Large Enterprises
- Small and Medium-sized Enterprises (SMEs)
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Cloud Field Service Management Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Cloud Field Service Management (CFSM) is a cloud-based service management platform that helps organizations manage their field services. It includes features such as customer relationship management, order processing, and resource allocation. CFSM can help organizations reduce costs by automating the process of managing field services.
Some of the major companies in the cloud field service management market are Industrial and Financial Systems AB, Servicenow, Salesforce, SAP SE, Oracle, IBM, Servicepower Technologies PLC, Clicksoftware Technologies Ltd., Servicemax, Acumatica, Microsoft, Astea International Inc..
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Cloud Field Service Management Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Cloud Field Service Management Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Cloud Field Service Management Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Cloud Field Service Management Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Cloud Field Service Management Market Size & Forecast, 2020-2028
4.5.1 Cloud Field Service Management Market Size and Y-o-Y Growth
4.5.2 Cloud Field Service Management Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Public Cloud
5.2.2 Private Cloud
5.2.3 Hybrid Cloud
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Large Enterprises
6.2.2 Small and Medium-sized Enterprises (SMEs)
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Cloud Field Service Management Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Cloud Field Service Management Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Public Cloud
9.6.2 Private Cloud
9.6.3 Hybrid Cloud
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Large Enterprises
9.10.2 Small and Medium-sized Enterprises (SMEs)
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Public Cloud
10.6.2 Private Cloud
10.6.3 Hybrid Cloud
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Large Enterprises
10.10.2 Small and Medium-sized Enterprises (SMEs)
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Public Cloud
11.6.2 Private Cloud
11.6.3 Hybrid Cloud
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Large Enterprises
11.10.2 Small and Medium-sized Enterprises (SMEs)
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Public Cloud
12.6.2 Private Cloud
12.6.3 Hybrid Cloud
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Large Enterprises
12.10.2 Small and Medium-sized Enterprises (SMEs)
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Public Cloud
13.6.2 Private Cloud
13.6.3 Hybrid Cloud
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Large Enterprises
13.10.2 Small and Medium-sized Enterprises (SMEs)
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Cloud Field Service Management Market: Competitive Dashboard
14.2 Global Cloud Field Service Management Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Industrial and Financial Systems AB
14.3.2 Servicenow
14.3.3 Salesforce
14.3.4 SAP SE
14.3.5 Oracle
14.3.6 IBM
14.3.7 Servicepower Technologies PLC
14.3.8 Clicksoftware Technologies Ltd.
14.3.9 Servicemax
14.3.10 Acumatica
14.3.11 Microsoft
14.3.12 Astea International Inc.
