Market Overview:
The global cloud PBX software market is expected to grow at a CAGR of XX% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based PBX solutions from small and medium-sized enterprises (SMEs) and the growing trend of BYOD (Bring Your Own Device). In addition, the rising need for cost-effective and scalable communication solutions is also contributing to the growth of this market. The global cloud PBX software market can be segmented on the basis of type, application, and region. On the basis of type, it can be divided into basic (under /month), standard (-99/month), senior (-199/month), and premium (>0/month).
Product Definition:
Cloud PBX software is a type of software that allows businesses to make and receive phone calls over the internet. This type of software is important because it allows businesses to reduce their phone bill costs, as well as increase efficiency by allowing employees to work from anywhere.
Basic(Under /Month):
Basic is a cloud PBX software that provides low to medium-level features for business communications. It's primary function is to offer dialing and routing capabilities, with the ability to route calls based on the number or name of an individual user. The service also offers integration with popular social media platforms such as Facebook and LinkedIn, which can be used by businesses or individuals for advertising their services/products in order to increase customer reach.
Standard(-99/Month):
The Standard plan is the most basic plan offered by Cloud PBX Software and it's used for small businesses that require only a few lines to connect with other people or businesses. It has very limited features as compared to the Pro Plan but it's cost effective, which makes up for most of its usage in the market.
Application Insights:
The large enterprises segment accounted for the largest revenue share in 2017. This is attributed to the high adoption of cloud PBX software among large enterprises as they can easily scale up or down as per their requirements. Furthermore, these companies have a centralized location from where they can manage calls from various departments with ease. The small and medium-sized enterprise (SME) segment is expected to exhibit significant growth over the forecast period owing to easy availability of low-cost plans coupled with mobile friendly features that enable communication between employees without having them meet at a physical location. For instance, if an employee needs information regarding a specific product then he/she can directly dial 2163 and ask for the product details through voice recognition technology, which saves time and efforts in writing long e-mails or letters.
The need for improving customer service has become crucial in recent times especially if one considers small and medium sized businesses (SMBs).
Regional Analysis:
The North American region dominated the global cloud PBX software market in 2017. This can be attributed to the presence of a large number of service providers and enterprises in this region. The U.S., being one of the most developed economies, has many large and small enterprises that are using hostedPBX solutions for their businesses; thus, making it one of the largest markets in terms of revenue as well as adoption rate for hostedPBX solutions.
Asia Pacific is expected to emerge as the fastest-growing regional market over the forecast period owing to increasing investments by major players on expanding their business operations within this region coupled with growing demand from medium-sized and small businesses seeking cost-effective telephony services. Furthermore, an increasing number of mobile users is also contributing towards growth within this regional market space; hence driving demand for cloud PBX software solutions offering features such as automatic attendant booking, conference bridge creation/modification capabilities among others (see Figure 1).
Growth Factors:
- Increasing demand for cloud-based PBX software from small and medium businesses (SMBs) due to the advantages of scalability, flexibility, and cost-effectiveness.
- Proliferation of Bring Your Own Device (BYOD) policies in organizations, which is driving the demand for cloud PBX software that offers seamless integration with mobile devices.
- Rapid adoption of unified communications (UC) solutions by enterprises, which is resulting in increased demand for cloud PBX software that offers advanced UC features.
- Growing popularity of hosted VoIP services among consumers due to its low cost and convenience benefits over traditional landline phone services.
Scope Of The Report
Report Attributes
Report Details
Report Title
Cloud PBX Software Market Research Report
By Type
Basic(Under $69/Month), Standard($69-99/Month), Senior($99-199/Month)
By Application
Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)
By Companies
AVOXI, Bitrix, Microsoft, Jive Communications, LogMeIn, Nextiva, 8X8, 3CX, InfoFlo Solutions, Infratel, Spoke Network, Digium, Zadarma, Mitel Networks, VirtualPBX, Jivosite, Broadvoice, Line2, CloudTalk, Monster VoIP, ThinQ, SureTel, Net2Phone
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
205
Number of Tables & Figures
144
Customization Available
Yes, the report can be customized as per your need.
Global Cloud PBX Software Market Report Segments:
The global Cloud PBX Software market is segmented on the basis of:
Types
Basic(Under $69/Month), Standard($69-99/Month), Senior($99-199/Month)
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- AVOXI
- Bitrix
- Microsoft
- Jive Communications
- LogMeIn
- Nextiva
- 8X8
- 3CX
- InfoFlo Solutions
- Infratel
- Spoke Network
- Digium
- Zadarma
- Mitel Networks
- VirtualPBX
- Jivosite
- Broadvoice
- Line2
- CloudTalk
- Monster VoIP
- ThinQ
- SureTel
- Net2Phone
Highlights of The Cloud PBX Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Basic(Under $69/Month)
- Standard($69-99/Month)
- Senior($99-199/Month)
- By Application:
- Large Enterprises(1000+ Users)
- Medium-Sized Enterprise(499-1000 Users)
- Small Enterprises(1-499 Users)
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Cloud PBX Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Cloud PBX software is a VoIP phone system that allows businesses to make and receive calls from anywhere in the world. Cloud PBX software also allows businesses to manage their call logs, voicemail, and conference calls.
Some of the major players in the cloud pbx software market are AVOXI, Bitrix, Microsoft, Jive Communications, LogMeIn, Nextiva, 8X8, 3CX, InfoFlo Solutions, Infratel, Spoke Network, Digium, Zadarma, Mitel Networks, VirtualPBX, Jivosite, Broadvoice, Line2, CloudTalk, Monster VoIP, ThinQ, SureTel, Net2Phone.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Cloud PBX Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Cloud PBX Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Cloud PBX Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Cloud PBX Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Cloud PBX Software Market Size & Forecast, 2018-2028
4.5.1 Cloud PBX Software Market Size and Y-o-Y Growth
4.5.2 Cloud PBX Software Market Absolute $ Opportunity
Chapter 5 Global Cloud PBX Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Cloud PBX Software Market Size Forecast by Type
5.2.1 Basic(Under $69/Month)
5.2.2 Standard($69-99/Month)
5.2.3 Senior($99-199/Month)
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Cloud PBX Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Cloud PBX Software Market Size Forecast by Applications
6.2.1 Large Enterprises(1000+ Users)
6.2.2 Medium-Sized Enterprise(499-1000 Users)
6.2.3 Small Enterprises(1-499 Users)
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Cloud PBX Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Cloud PBX Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Cloud PBX Software Analysis and Forecast
9.1 Introduction
9.2 North America Cloud PBX Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Cloud PBX Software Market Size Forecast by Type
9.6.1 Basic(Under $69/Month)
9.6.2 Standard($69-99/Month)
9.6.3 Senior($99-199/Month)
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Cloud PBX Software Market Size Forecast by Applications
9.10.1 Large Enterprises(1000+ Users)
9.10.2 Medium-Sized Enterprise(499-1000 Users)
9.10.3 Small Enterprises(1-499 Users)
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Cloud PBX Software Analysis and Forecast
10.1 Introduction
10.2 Europe Cloud PBX Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Cloud PBX Software Market Size Forecast by Type
10.6.1 Basic(Under $69/Month)
10.6.2 Standard($69-99/Month)
10.6.3 Senior($99-199/Month)
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Cloud PBX Software Market Size Forecast by Applications
10.10.1 Large Enterprises(1000+ Users)
10.10.2 Medium-Sized Enterprise(499-1000 Users)
10.10.3 Small Enterprises(1-499 Users)
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Cloud PBX Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Cloud PBX Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Cloud PBX Software Market Size Forecast by Type
11.6.1 Basic(Under $69/Month)
11.6.2 Standard($69-99/Month)
11.6.3 Senior($99-199/Month)
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Cloud PBX Software Market Size Forecast by Applications
11.10.1 Large Enterprises(1000+ Users)
11.10.2 Medium-Sized Enterprise(499-1000 Users)
11.10.3 Small Enterprises(1-499 Users)
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Cloud PBX Software Analysis and Forecast
12.1 Introduction
12.2 Latin America Cloud PBX Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Cloud PBX Software Market Size Forecast by Type
12.6.1 Basic(Under $69/Month)
12.6.2 Standard($69-99/Month)
12.6.3 Senior($99-199/Month)
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Cloud PBX Software Market Size Forecast by Applications
12.10.1 Large Enterprises(1000+ Users)
12.10.2 Medium-Sized Enterprise(499-1000 Users)
12.10.3 Small Enterprises(1-499 Users)
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Cloud PBX Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Cloud PBX Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Cloud PBX Software Market Size Forecast by Type
13.6.1 Basic(Under $69/Month)
13.6.2 Standard($69-99/Month)
13.6.3 Senior($99-199/Month)
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Cloud PBX Software Market Size Forecast by Applications
13.10.1 Large Enterprises(1000+ Users)
13.10.2 Medium-Sized Enterprise(499-1000 Users)
13.10.3 Small Enterprises(1-499 Users)
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Cloud PBX Software Market: Competitive Dashboard
14.2 Global Cloud PBX Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 AVOXI
14.3.2 Bitrix
14.3.3 Microsoft
14.3.4 Jive Communications
14.3.5 LogMeIn
14.3.6 Nextiva
14.3.7 8X8
14.3.8 3CX
14.3.9 InfoFlo Solutions
14.3.10 Infratel
14.3.11 Spoke Network
14.3.12 Digium
14.3.13 Zadarma
14.3.14 Mitel Networks
14.3.15 VirtualPBX
14.3.16 Jivosite
14.3.17 Broadvoice
14.3.18 Line2
14.3.19 CloudTalk
14.3.20 Monster VoIP
14.3.21 ThinQ
14.3.22 SureTel
14.3.23 Net2Phone
