Market Overview:
The global cloud telephony service market is expected to grow at a CAGR of over 16% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based telephony services from SMEs and large enterprises across the globe. Additionally, the growing trend of BYOD (Bring Your Own Device) is also contributing significantly to the growth of this market. The global cloud telephony service market can be segmented on the basis of type into cloud and hosted services. The hosted services segment is expected to account for a major share of the global cloud telephony service market during the forecast period owing to its low cost and easy deployment options. On the basis of application,the global Cloud Telephony Service Market can be divided into SMEs and large enterprises segments.
Product Definition:
Cloud Telephony Service is a service that allows users to make and receive phone calls using the internet instead of a traditional telephone network. Cloud telephony services are often used by businesses to save money on phone bills, by routing calls over the internet instead of through traditional telephone networks.
Cloud:
Cloud is a virtual community where people, businesses, and applications can connect via online networks. It provides shared pool of hardware and software resources which users can utilize to run their programs. Cloud computing offers benefits such as increased efficiency of business processes, cost effectiveness along with flexibility & scalability which has resulted in high market demand over the past few years.
Hosted:
Cloud-based telephony service is a type of telecommunications that provides voice over IP-based services and uses the Internet to connect calls. The service allows users to call internationally with the help of an IP address as a number. It also helps in reducing international calling costs by eliminating the need for purchasing and maintaining traditional telecom equipment, including switches, lines, routers, etc.
Application Insights:
The Small and Medium-sized Enterprises (SMEs) application segment accounted for the largest revenue share of over 60% in 2017. The growth can be attributed to the increasing demand from SMEs for cloud telephony services owing to their ability to offer low-cost international calls, flexible working hours, and easy access from anywhere. Moreover, with the help of hosted PBX solution providers such as Avaya Inc., Cisco Systems, Inc., Polycom Corporation LNCS; Samsung Electronics Co., Ltd.; Microsoft Corporation; and others large enterprises are also able to offer cloud telephony services to its customers.
Cloud based unified communications & collaboration has helped numerous medium sized businesses (MBS) in reducing costs while improving customer service quality by enabling them with advanced features such as presence information management, audio/video meetings & calls recording etc.
Regional Analysis:
North America dominated the global market in 2017. The growth of the region can be attributed to several factors such as increasing adoption of hosted and cloud telephony services, high disposable income, and growing demand for mobility solutions among enterprises. Moreover, presence of major players in this region is also expected to drive regional growth over the forecast period.
Asia Pacific is anticipated to witness significant growth over the next eight years owing to increasing investments by various governments towards developing infrastructure for communication services coupled with rising demand from SMEs for efficient collaboration tools across business units within organizations. Furthermore, increased use cases such as video conferencing are further expected to drive regional market expansion during the forecast period.
Growth Factors:
- Increasing demand for cloud-based telephony services from small and medium businesses (SMBs) due to the advantages of scalability, flexibility, and cost-effectiveness.
- Proliferation of smartphones and tablets, coupled with the increasing demand for unified communications (UC) services that offer seamless integration across different devices and platforms.
- Rapid growth in the number of mobile users worldwide, especially in developing countries such as India and China, which is driving the demand for cloud-based telephony services that offer low latency and high quality of service (QoS).
- Emergence of new technologies such as big data analytics, Internet of Things (IoT), artificial intelligence (AI), etc., which are creating new opportunities for cloud-based telephony service providers to deliver innovative solutions that improve business efficiency and productivity.
- Growing trend among enterprises towards digitization and modernization initiatives aimed at improving operational efficiency through adoption of advanced communication technologies such as cloud telephony
Scope Of The Report
Report Attributes
Report Details
Report Title
Cloud Telephony Service Market Research Report
By Type
Cloud, Hosted
By Application
SMEs, Large Enterprises
By Companies
x8, AVOXI, BroadSoft, Cisco, DIALPAD, Exotel, Go 2 Market, Knowlarity, Lead NXT, Megapath, Microsoft, Mitel, Natterbox, NetFortis, Nextiva, NFON, NovaCloud, NTT Communications, PortaOne, Redcentric, RingCentral, Singtel, Solutions Infini, Telviva, Tripudio, VoIPStudio, Intermedia, Vox
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
209
Number of Tables & Figures
147
Customization Available
Yes, the report can be customized as per your need.
Global Cloud Telephony Service Market Report Segments:
The global Cloud Telephony Service market is segmented on the basis of:
Types
Cloud, Hosted
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
SMEs, Large Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- x8
- AVOXI
- BroadSoft
- Cisco
- DIALPAD
- Exotel
- Go 2 Market
- Knowlarity
- Lead NXT
- Megapath
- Microsoft
- Mitel
- Natterbox
- NetFortis
- Nextiva
- NFON
- NovaCloud
- NTT Communications
- PortaOne
- Redcentric
- RingCentral
- Singtel
- Solutions Infini
- Telviva
- Tripudio
- VoIPStudio
- Intermedia
- Vox
Highlights of The Cloud Telephony Service Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud
- Hosted
- By Application:
- SMEs
- Large Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Cloud Telephony Service Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Cloud Telephony Service is a cloud-based voice and video service that lets you make calls over the Internet. You can use Cloud Telephony Service to call people in your contacts list, or to call any phone number in the world.
Some of the major companies in the cloud telephony service market are x8, AVOXI, BroadSoft, Cisco, DIALPAD, Exotel, Go 2 Market, Knowlarity, Lead NXT, Megapath, Microsoft, Mitel, Natterbox, NetFortis, Nextiva, NFON, NovaCloud, NTT Communications, PortaOne, Redcentric, RingCentral, Singtel, Solutions Infini, Telviva, Tripudio, VoIPStudio, Intermedia, Vox.
The cloud telephony service market is expected to register a CAGR of 16%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Cloud Telephony Service Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Cloud Telephony Service Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Cloud Telephony Service Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Cloud Telephony Service Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Cloud Telephony Service Market Size & Forecast, 2020-2028
4.5.1 Cloud Telephony Service Market Size and Y-o-Y Growth
4.5.2 Cloud Telephony Service Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Cloud
5.2.2 Hosted
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 SMEs
6.2.2 Large Enterprises
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Cloud Telephony Service Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Cloud Telephony Service Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Cloud
9.6.2 Hosted
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 SMEs
9.10.2 Large Enterprises
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Cloud
10.6.2 Hosted
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 SMEs
10.10.2 Large Enterprises
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Cloud
11.6.2 Hosted
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 SMEs
11.10.2 Large Enterprises
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Cloud
12.6.2 Hosted
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 SMEs
12.10.2 Large Enterprises
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Cloud
13.6.2 Hosted
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 SMEs
13.10.2 Large Enterprises
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Cloud Telephony Service Market: Competitive Dashboard
14.2 Global Cloud Telephony Service Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 x8
14.3.2 AVOXI
14.3.3 BroadSoft
14.3.4 Cisco
14.3.5 DIALPAD
14.3.6 Exotel
14.3.7 Go 2 Market
14.3.8 Knowlarity
14.3.9 Lead NXT
14.3.10 Megapath
14.3.11 Microsoft
14.3.12 Mitel
14.3.13 Natterbox
14.3.14 NetFortis
14.3.15 Nextiva
14.3.16 NFON
14.3.17 NovaCloud
14.3.18 NTT Communications
14.3.19 PortaOne
14.3.20 Redcentric
14.3.21 RingCentral
14.3.22 Singtel
14.3.23 Solutions Infini
14.3.24 Telviva
14.3.25 Tripudio
14.3.26 VoIPStudio
14.3.27 Intermedia
14.3.28 Vox
