Market Overview:
The global cloud unified communications system market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing demand for cloud-based unified communication solutions by enterprises, education institutions, and government organizations across the globe. Additionally, the growing trend of BYOD (Bring Your Own Device) is also contributing significantly to the growth of this market. The telephony segment is expected to hold a major share of the global cloud unified communications system market during the forecast period. This can be attributed to its ability to provide voice and video calling services over IP networks with high quality and reliability.
Product Definition:
A cloud unified communications system is a platform that integrates voice, video, and messaging services into a single interface. It delivers these capabilities as a service, which means businesses can access them from any device or location with an internet connection. The importance of cloud unified communications systems is that they provide businesses with the flexibility to scale their communications capabilities up or down as needed. This makes them an ideal option for companies that experience seasonal fluctuations in activity or those that are expanding their operations and need to quickly add new users to their communication system.
Telephony:
Telephony is the transmission of voice communications using analog or digital technology. The growth factor in unified communication system market is increasing adoption of telephony services by small and medium enterprises due to its cost effectiveness, ease of use and flexibility. Unified Communications System (UCS) offers various advantages such as reduced time investment for installation, easy maintenance & repair, low operational cost and high-end network reliability which are driving the demand for unified communications system globally.
Unified Messaging:
Unified messaging is a telecommunication term that refers to the practice of using one system or platform for all of an organization's voice, video, and data communications. The technology enables customers to access their messages in real-time from any device such as computers, smartphones or tablets and also allows them to share files instantly. It offers benefits such as reduced cost due to fewer hardware devices needed by the organization along with flexibility which can be used for conducting business globally.
Application Insights:
The enterprises segment dominated the global market in terms of revenue share in 2017. The growth can be attributed to the rising demand for UC services across large enterprises. Large organizations are focusing on improving their employee communication and collaboration tools to remain competitive. Furthermore, they are also trying to reduce costs by moving away from traditional PBX systems and voicemail systems that offer limited flexibility and control over calls.
The education segment is expected to register a significant CAGR over the forecast period owing to increasing government initiatives such as ¢â‚¬Å“IT@School¢â‚¬ which encourages schools/colleges/universities (SCOU) IT managers for deploying UC solutions at educational institutions with discounts offered by various vendors towards end-user devices & applications licenses, thereby driving product adoption across this sector.
Regional Analysis:
North America dominated the global market in 2017. The growth can be attributed to the presence of major vendors such as Cisco Systems, Inc., Avaya Inc., and Polycom in this region. Moreover, increasing demand for high-quality communication services is driving regional growth. Furthermore, growing adoption of cloud technologies and surging demand for mobility are also contributing to industry expansion.
Asia Pacific is anticipated to emerge as a lucrative regional market over the forecast period owing to rising investments by prominent players in this region along with growing emphasis on reducing costs associated with traditional solutions and migration towards unified communications platforms that enable collaboration among colleagues at remote locations or across different departments within an organization. In addition, increasing number of small & medium enterprises (SMEs) operating from home offices has led to increased adoption of UC platform within Asia Pacific region which will drive revenue generation over next eight years (from 2018 To 2030). Additionally, government initiatives encouraging organizations/schools/universities etc.
Growth Factors:
- Increasing demand for cloud-based unified communications system from small and medium businesses (SMBs) due to the growing trend of cloud adoption.
- Proliferation of Bring Your Own Device (BYOD) and Bring Your Own Cloud (BYOC) policies, which is driving the need for unified communications systems that can work across different devices and platforms.
- Rapid growth in mobile workforce, which is increasing the demand for Unified Communications as a Service (UCaaS) solutions that offer mobility features such as chat, voice calling, video conferencing, etc.
- Rising number of mergers & acquisitions and technology partnerships among UCaaS providers, which is resulting in increased competition and innovation in the market space.
Scope Of The Report
Report Attributes
Report Details
Report Title
Cloud Unified Communications System Market Research Report
By Type
Telephony, Unified Messaging, Conferencing, Collaboration Platforms and Applications
By Application
Enterprises, Education, Government, Healthcare, Others
By Companies
AT&T, Bell Canada, Broadview Networks, Comcast, Fonality, Fuze, Jive Communications, MegaPath, Mitel, Nextiva, NWN IT, RingCentral, ShoreTel, Star2Star, TDS Telecom, Verizon
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
201
Number of Tables & Figures
141
Customization Available
Yes, the report can be customized as per your need.
Global Cloud Unified Communications System Market Report Segments:
The global Cloud Unified Communications System market is segmented on the basis of:
Types
Telephony, Unified Messaging, Conferencing, Collaboration Platforms and Applications
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Enterprises, Education, Government, Healthcare, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- AT&T
- Bell Canada
- Broadview Networks
- Comcast
- Fonality
- Fuze
- Jive Communications
- MegaPath
- Mitel
- Nextiva
- NWN IT
- RingCentral
- ShoreTel
- Star2Star
- TDS Telecom
- Verizon
Highlights of The Cloud Unified Communications System Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Telephony
- Unified Messaging
- Conferencing
- Collaboration Platforms and Applications
- By Application:
- Enterprises
- Education
- Government
- Healthcare
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Cloud Unified Communications System Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Cloud Unified Communications System (CUCS) is a platform that enables users to communicate with each other using voice, video, and text. CUCS provides a single interface for managing all your communication needs from one location.
Some of the major companies in the cloud unified communications system market are AT&T, Bell Canada, Broadview Networks, Comcast, Fonality, Fuze, Jive Communications, MegaPath, Mitel, Nextiva, NWN IT, RingCentral, ShoreTel, Star2Star, TDS Telecom, Verizon.
The cloud unified communications system market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Cloud Unified Communications System Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Cloud Unified Communications System Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Cloud Unified Communications System Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Cloud Unified Communications System Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Cloud Unified Communications System Market Size & Forecast, 2020-2028
4.5.1 Cloud Unified Communications System Market Size and Y-o-Y Growth
4.5.2 Cloud Unified Communications System Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Telephony
5.2.2 Unified Messaging
5.2.3 Conferencing
5.2.4 Collaboration Platforms and Applications
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Enterprises
6.2.2 Education
6.2.3 Government
6.2.4 Healthcare
6.2.5 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Cloud Unified Communications System Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Cloud Unified Communications System Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Telephony
9.6.2 Unified Messaging
9.6.3 Conferencing
9.6.4 Collaboration Platforms and Applications
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Enterprises
9.10.2 Education
9.10.3 Government
9.10.4 Healthcare
9.10.5 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Telephony
10.6.2 Unified Messaging
10.6.3 Conferencing
10.6.4 Collaboration Platforms and Applications
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Enterprises
10.10.2 Education
10.10.3 Government
10.10.4 Healthcare
10.10.5 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Telephony
11.6.2 Unified Messaging
11.6.3 Conferencing
11.6.4 Collaboration Platforms and Applications
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Enterprises
11.10.2 Education
11.10.3 Government
11.10.4 Healthcare
11.10.5 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Telephony
12.6.2 Unified Messaging
12.6.3 Conferencing
12.6.4 Collaboration Platforms and Applications
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Enterprises
12.10.2 Education
12.10.3 Government
12.10.4 Healthcare
12.10.5 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Telephony
13.6.2 Unified Messaging
13.6.3 Conferencing
13.6.4 Collaboration Platforms and Applications
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Enterprises
13.10.2 Education
13.10.3 Government
13.10.4 Healthcare
13.10.5 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Cloud Unified Communications System Market: Competitive Dashboard
14.2 Global Cloud Unified Communications System Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 AT&T
14.3.2 Bell Canada
14.3.3 Broadview Networks
14.3.4 Comcast
14.3.5 Fonality
14.3.6 Fuze
14.3.7 Jive Communications
14.3.8 MegaPath
14.3.9 Mitel
14.3.10 Nextiva
14.3.11 NWN IT
14.3.12 RingCentral
14.3.13 ShoreTel
14.3.14 Star2Star
14.3.15 TDS Telecom
14.3.16 Verizon
