Market Overview:
The global communications outsourcing solution (COS) market is expected to grow from USD XX million in 2018 to USD XX million by 2030, at a CAGR of X.X%. The growth of the market can be attributed to the increasing demand for cloud-based services and the need for cost optimization. The service outsourcing segment is expected to account for the largest share of the global communications outsourcing solution (COS) market in 2018. This segment is projected to grow at a CAGR of X.X% during the forecast period. The infrastructure outsourcing segment is projected to grow at a CAGR of X.X% during the forecast period.
 Industry Outlook.svg)
Product Definition:
A Communications Outsourcing Solution (COS) is a service that provides an organization with the ability to outsource all or part of their telecommunication needs. This can include anything from phone systems and service, to network design and support. The importance of a COS lies in the cost savings and efficiency gains that can be realized by not having to manage these services in-house. Additionally, a COS can provide organizations with access to more advanced technologies than they may have internally.
Service Outsourcing:
Service outsourcing is a form of business process outsourcing (BPO) in which service tasks are outsourced from an organization's core business operations.
(1) complete service packages and (2) individual services. Complete service packages include management, engineering, research & development, production support and other services such as training & consulting.
Infrastructure Outsourcing:
Infrastructure outsourcing is a form of managed services in which the company leases or purchases the infrastructure required to run its business from another party. The service provider has full control over the infrastructure and can upgrade it when required. It also helps companies avoid managing IT staff, servers, networking components, hardware platforms and other related issues that may arise during an emergency.
Application Insights:
The media and entertainment segment accounted for the largest revenue share in 2017. The growth is attributed to the increasing demand for communication services from various industries such as media and entertainment, retail, government and utilities, etc. Various companies are focusing on providing flexible communication solutions to their customers through these services. For instance, AT&T Inc., one of the U.S.-based telecom companies has launched a new IP-based business communications service called AT&T Communication Solutions that offers video conferencing with clients over IP network infrastructure. Similarly, British Telecom provides conference calling facility among its corporate customers over IP network infrastructure at affordable rates without charging any additional fees for calls or usage across different devices connected to a single account.
Regional Analysis:
The North American region dominated the global market in 2017. The growth can be attributed to the increasing outsourcing of business processes and IT services in this region. The U.S., being a developed economy, has many service providers who offer communication services such as telemarketing, customer care, data processing and analytics among others.
Growth Factors:
- Increased demand for Communications Outsourcing Solutions (COS) from small and medium-sized businesses (SMBs).
- The increased use of cloud-based services by organizations of all sizes.
- The need for organizations to focus on their core business activities and outsource non-core functions to third-party service providers.
- The growing trend of mergers and acquisitions (M&As) in the communications industry, which is resulting in a larger number of consolidated telecom service providers with greater scale and resources.
- The increasing demand for real-time communication solutions, such as unified communications (UC), collaboration tools, and contact center services, which can help improve organizational efficiency and productivity
Scope Of The Report
Report Attributes
Report Details
Report Title
Communications Outsourcing Solution (COS) Market Research Report
By Type
Service Outsourcing, Infrastructure Outsourcing
By Application
BFSI, Retail, Government & Utilities, Media & Entertainment
By Companies
AT&T, Accenture, IBM, Mckenzie, Fuji Xerox, BLACK BOX, CenturyLink, Avaya, Orange Business, Dimension Data, Atos, Treyfin, RR Donnelley＆Sons Company
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
202
Number of Tables & Figures
142
Customization Available
Yes, the report can be customized as per your need.
Global Communications Outsourcing Solution (COS) Market Report Segments:
The global Communications Outsourcing Solution (COS) market is segmented on the basis of:
Types
Service Outsourcing, Infrastructure Outsourcing
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
BFSI, Retail, Government & Utilities, Media & Entertainment
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- AT&T
- Accenture
- IBM
- Mckenzie
- Fuji Xerox
- BLACK BOX
- CenturyLink
- Avaya
- Orange Business
- Dimension Data
- Atos
- Treyfin
- RR Donnelley＆Sons Company
 Market Overview.svg)
Highlights of The Communications Outsourcing Solution (COS) Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Service Outsourcing
- Infrastructure Outsourcing
- By Application:
- BFSI
- Retail
- Government & Utilities
- Media & Entertainment
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Communications Outsourcing Solution (COS) Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
 Market Statistics.svg)
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
A Communications Outsourcing Solution (COS) is a service that provides communication and information technology (IT) services to businesses. COS providers can offer a wide range of services, including telephony, email, messaging, collaboration tools, and security solutions.
Some of the major companies in the communications outsourcing solution (cos) market are AT&T, Accenture, IBM, Mckenzie, Fuji Xerox, BLACK BOX, CenturyLink, Avaya, Orange Business, Dimension Data, Atos, Treyfin, RR Donnelley＆Sons Company.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Communications Outsourcing Solution (COS) Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Communications Outsourcing Solution (COS) Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Communications Outsourcing Solution (COS) Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Communications Outsourcing Solution (COS) Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Communications Outsourcing Solution (COS) Market Size & Forecast, 2018-2028
4.5.1 Communications Outsourcing Solution (COS) Market Size and Y-o-Y Growth
4.5.2 Communications Outsourcing Solution (COS) Market Absolute $ Opportunity
Chapter 5 Global Communications Outsourcing Solution (COS) Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Communications Outsourcing Solution (COS) Market Size Forecast by Type
5.2.1 Service Outsourcing
5.2.2 Infrastructure Outsourcing
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Communications Outsourcing Solution (COS) Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Communications Outsourcing Solution (COS) Market Size Forecast by Applications
6.2.1 BFSI
6.2.2 Retail
6.2.3 Government & Utilities
6.2.4 Media & Entertainment
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Communications Outsourcing Solution (COS) Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Communications Outsourcing Solution (COS) Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Communications Outsourcing Solution (COS) Analysis and Forecast
9.1 Introduction
9.2 North America Communications Outsourcing Solution (COS) Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Communications Outsourcing Solution (COS) Market Size Forecast by Type
9.6.1 Service Outsourcing
9.6.2 Infrastructure Outsourcing
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Communications Outsourcing Solution (COS) Market Size Forecast by Applications
9.10.1 BFSI
9.10.2 Retail
9.10.3 Government & Utilities
9.10.4 Media & Entertainment
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Communications Outsourcing Solution (COS) Analysis and Forecast
10.1 Introduction
10.2 Europe Communications Outsourcing Solution (COS) Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Communications Outsourcing Solution (COS) Market Size Forecast by Type
10.6.1 Service Outsourcing
10.6.2 Infrastructure Outsourcing
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Communications Outsourcing Solution (COS) Market Size Forecast by Applications
10.10.1 BFSI
10.10.2 Retail
10.10.3 Government & Utilities
10.10.4 Media & Entertainment
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Communications Outsourcing Solution (COS) Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Communications Outsourcing Solution (COS) Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Communications Outsourcing Solution (COS) Market Size Forecast by Type
11.6.1 Service Outsourcing
11.6.2 Infrastructure Outsourcing
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Communications Outsourcing Solution (COS) Market Size Forecast by Applications
11.10.1 BFSI
11.10.2 Retail
11.10.3 Government & Utilities
11.10.4 Media & Entertainment
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Communications Outsourcing Solution (COS) Analysis and Forecast
12.1 Introduction
12.2 Latin America Communications Outsourcing Solution (COS) Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Communications Outsourcing Solution (COS) Market Size Forecast by Type
12.6.1 Service Outsourcing
12.6.2 Infrastructure Outsourcing
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Communications Outsourcing Solution (COS) Market Size Forecast by Applications
12.10.1 BFSI
12.10.2 Retail
12.10.3 Government & Utilities
12.10.4 Media & Entertainment
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Communications Outsourcing Solution (COS) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Communications Outsourcing Solution (COS) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Communications Outsourcing Solution (COS) Market Size Forecast by Type
13.6.1 Service Outsourcing
13.6.2 Infrastructure Outsourcing
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Communications Outsourcing Solution (COS) Market Size Forecast by Applications
13.10.1 BFSI
13.10.2 Retail
13.10.3 Government & Utilities
13.10.4 Media & Entertainment
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Communications Outsourcing Solution (COS) Market: Competitive Dashboard
14.2 Global Communications Outsourcing Solution (COS) Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 AT&T
14.3.2 Accenture
14.3.3 IBM
14.3.4 Mckenzie
14.3.5 Fuji Xerox
14.3.6 BLACK BOX
14.3.7 CenturyLink
14.3.8 Avaya
14.3.9 Orange Business
14.3.10 Dimension Data
14.3.11 Atos
14.3.12 Treyfin
14.3.13 RR Donnelley＆Sons Company
