Global Computer Telephony Integration (CTI) Software Market by Type (Cloud Based, On-premises), By Application (SMEs, Large Enterprises) and Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030

                                          

                                                                                       
Market Overview:

The global computer telephony integration (CTI) software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth of the market can be attributed to the increasing demand for CTI software from small and medium enterprises (SMEs) and large enterprises. Additionally, the growing adoption of cloud-based CTI software is also contributing to the growth of this market. However, lack of awareness about CTI solutions among end users is restraining the growth of this market. On basis on type, cloud-based CTI software held a larger share in 2017 and is expected to grow at a higher CAGR during forecast period as compared to on-premises based CTI software due its advantages such as scalability, flexibility.



Get Free Sample Report

Product Definition:

Computer Telephony Integration (CTI) software is a class of software that enables computer systems to interact with telephone systems. CTI applications can provide many features, including the ability to answer and route calls, play back voicemail, and access contact information from a customer relationship management (CRM) system. CTI software can also be used to initiate outbound calls from within an application such as Microsoft Outlook or Salesforce.

Cloud Based:

Cloud-based is a software-as-a-service model that provides shared pool of processing resources and storage. It also helps in reducing costs by eliminating the need for buying, installing, maintaining and upgrading hardware components such as servers, switches or routers. In addition to this it offers benefits such as increased flexibility & scalability along with reduced maintenance & development time which increases operational efficiency thereby resulting into cost reduction.

On-premises:

On-premises is a term used for computer software and hardware installed at the customer's site.

In the first way, it means that all services are provided to customers from our own server or computers which are present on-premises. In this case, it is also known as self-service business process outsourcing (SBPO) or cloud computing.

Application Insights:

The Small and Medium-sized Enterprises (SMEs) application segment accounted for the largest revenue share of over 60% in 2017. The growth can be attributed to the increasing penetration of smartphones, which has led to an increase in demand for computer telephony integration (CTI) software among SMEs. Furthermore, a rise in demand from BFSI industries is expected to drive the market over the forecast period.

The Large Enterprise segment is anticipated to witness significant growth over the forecast period owing to an increase in demand from various sectors such as healthcare, financial services and insurance (FS&I), government and public sector companies, telecom & IT companies etc. For instance, Barclays launched Barclays Contact Centre Platform based on Microsoft¢â‚¬â„¢s CTIPowerShell solution that helps large enterprises manage their contact centers more efficiently by providing a unified platform with advanced features such as guided automation & interaction center management etc.

Regional Analysis:

North America dominated the global market in 2017. The growth of this region can be attributed to the presence of major players such as Avaya Inc.; Cisco Systems, Inc.; and Microsoft Corporation. These companies are continuously investing in R&D activities to develop advanced solutions for communication automation. North America is also home to several large enterprises that are early adopters of emerging technologies and have high IT budgets for telecom infrastructure development. Thus, all these factors contribute toward regional market growth.

Asia Pacific is expected to emerge as a lucrative region over the forecast period owing to increasing number of SMEs opting for cloud-based global CTI software providers due to limited IT resources at their disposal and affordable pricing plans offered by these vendors along with ease in implementation process associated with cloud based systems over on-premises solutions. Furthermore, growing adoption rate of smartphones coupled with availability & affordability issues regarding internet services has resulted in increased demand for integrated voice response systems (IVRS).

Growth Factors:

Increasing demand for CTI software from small and medium businesses (SMBs) due to the growing need for better communication and collaboration tools.
The increasing trend of BYOD (Bring Your Own Device) in the workplace, which is driving the demand for CTI software that can integrate with various devices and platforms.
Growing popularity of cloud-based solutions, which is benefiting the growth of the CTI software market as more businesses are adopting cloud-based solutions to reduce costs and improve efficiency.
Proliferation of big data and analytics, which is helping businesses derive insights from customer data collected through contact centers, thus driving the demand for CTI software products that offer big data analytics capabilities.
Rising number of mergers & acquisitions (M&As) in the telecom industry as well as growing investments by venture capitalists in startups developing innovative CTI software products, both of which are contributing to the growth of this market


Get Free Sample Report
Scope Of The Report
Report Attributes
Report Details
Report Title
Computer Telephony Integration (CTI) Software Market Research Report
By Type
Cloud Based, On-premises
By Application
SMEs, Large Enterprises
By Companies
Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
247
Number of Tables & Figures
173
Customization Available
Yes, the report can be customized as per your need.

Global Computer Telephony Integration (CTI) Software Market Report Segments:
The global Computer Telephony Integration (CTI) Software market is segmented on the basis of:
Types
Cloud Based, On-premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
SMEs, Large Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius



Get Free Sample Report

Highlights of The Computer Telephony Integration (CTI) Software Market Report:
The market structure and projections for the coming years.
Drivers, restraints, opportunities, and current trends of market.
Historical data and forecast.
Estimations for the forecast period 2030.
Developments and trends in the market.
By Type:
Cloud Based
On-premises
By Application:
SMEs
Large Enterprises
Market scenario by region, sub-region, and country.
Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Computer Telephony Integration (CTI) Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
North America
Europe
Asia Pacific
Middle East & Africa
Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
Correctly Positioning New Products
Market Entry Strategies
Business Expansion Strategies
Consumer Insights
Understanding Competition Scenario
Product & Brand Management
Channel & Customer Management
Identifying Appropriate Advertising Appeals



8 Reasons to Buy This Report
Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
Implemented Robust Methodology to Prepare the Report
Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
Provides Information About the Top-winning Strategies Implemented by Industry Players.
In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
Customization of the Report Available

Frequently Asked Questions?