Industry Growth Insights published a new data on “Contact Center as a Service Market”. The research report is titled “Contact Center as a Service Market research by Types (Onshore Outsourcing, Offshore Outsourcing), By Applications (Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others), By Players/Companies Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia, Serenova, Connect First, Noble Systems, Cisco (BroadSoft), Evolve IP, Nuance, Talkdesk, Genesys, NewVoiceMedia, Content Guru, Puzzel (Intelecom), Orange Business, Services, Capgemini, BT”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Contact Center as a Service Market Research Report
By Type
Onshore Outsourcing, Offshore Outsourcing
By Application
Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others
By Companies
Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia, Serenova, Connect First, Noble Systems, Cisco (BroadSoft), Evolve IP, Nuance, Talkdesk, Genesys, NewVoiceMedia, Content Guru, Puzzel (Intelecom), Orange Business, Services, Capgemini, BT
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
120
Number of Tables & Figures
84
Customization Available
Yes, the report can be customized as per your need.
Global Contact Center as a Service Market Report Segments:
The global Contact Center as a Service market is segmented on the basis of:
Types
Onshore Outsourcing, Offshore Outsourcing
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Five9
- inContact
- Talkdesk
- Genesys
- 8x8
- NewVoiceMedia
- Serenova
- Connect First
- Noble Systems
- Cisco (BroadSoft)
- Evolve IP
- Nuance
- Talkdesk
- Genesys
- NewVoiceMedia
- Content Guru
- Puzzel (Intelecom)
- Orange Business
- Services
- Capgemini
- BT
Highlights of The Contact Center as a Service Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Onshore Outsourcing
- Offshore Outsourcing
- By Application:
- Telecom & IT
- BFSI
- Healthcare & Life Sciences
- Government & Public
- Retail & Consumer Goods
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Contact Center as a Service Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Contact Center as a Service (CCaaS) is a model for providing contact center services over the internet. CCaaS providers offer customers the ability to manage their contact centers from a single location, often with the added benefit of automation and analytics.
Some of the major companies in the contact center as a service market are Five9, inContact, Talkdesk, Genesys, 8x8, NewVoiceMedia, Serenova, Connect First, Noble Systems, Cisco (BroadSoft), Evolve IP, Nuance, Talkdesk, Genesys, NewVoiceMedia, Content Guru, Puzzel (Intelecom), Orange Business, Services, Capgemini, BT.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Contact Center as a Service Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Contact Center as a Service Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Contact Center as a Service Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Contact Center as a Service Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Contact Center as a Service Market Size & Forecast, 2018-2028
4.5.1 Contact Center as a Service Market Size and Y-o-Y Growth
4.5.2 Contact Center as a Service Market Absolute $ Opportunity
Chapter 5 Global Contact Center as a Service Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Contact Center as a Service Market Size Forecast by Type
5.2.1 Onshore Outsourcing
5.2.2 Offshore Outsourcing
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Contact Center as a Service Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Contact Center as a Service Market Size Forecast by Applications
6.2.1 Telecom & IT
6.2.2 BFSI
6.2.3 Healthcare & Life Sciences
6.2.4 Government & Public
6.2.5 Retail & Consumer Goods
6.2.6 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Contact Center as a Service Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Contact Center as a Service Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Contact Center as a Service Analysis and Forecast
9.1 Introduction
9.2 North America Contact Center as a Service Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Contact Center as a Service Market Size Forecast by Type
9.6.1 Onshore Outsourcing
9.6.2 Offshore Outsourcing
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Contact Center as a Service Market Size Forecast by Applications
9.10.1 Telecom & IT
9.10.2 BFSI
9.10.3 Healthcare & Life Sciences
9.10.4 Government & Public
9.10.5 Retail & Consumer Goods
9.10.6 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Contact Center as a Service Analysis and Forecast
10.1 Introduction
10.2 Europe Contact Center as a Service Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Contact Center as a Service Market Size Forecast by Type
10.6.1 Onshore Outsourcing
10.6.2 Offshore Outsourcing
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Contact Center as a Service Market Size Forecast by Applications
10.10.1 Telecom & IT
10.10.2 BFSI
10.10.3 Healthcare & Life Sciences
10.10.4 Government & Public
10.10.5 Retail & Consumer Goods
10.10.6 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Contact Center as a Service Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Contact Center as a Service Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Contact Center as a Service Market Size Forecast by Type
11.6.1 Onshore Outsourcing
11.6.2 Offshore Outsourcing
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Contact Center as a Service Market Size Forecast by Applications
11.10.1 Telecom & IT
11.10.2 BFSI
11.10.3 Healthcare & Life Sciences
11.10.4 Government & Public
11.10.5 Retail & Consumer Goods
11.10.6 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Contact Center as a Service Analysis and Forecast
12.1 Introduction
12.2 Latin America Contact Center as a Service Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Contact Center as a Service Market Size Forecast by Type
12.6.1 Onshore Outsourcing
12.6.2 Offshore Outsourcing
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Contact Center as a Service Market Size Forecast by Applications
12.10.1 Telecom & IT
12.10.2 BFSI
12.10.3 Healthcare & Life Sciences
12.10.4 Government & Public
12.10.5 Retail & Consumer Goods
12.10.6 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Contact Center as a Service Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Contact Center as a Service Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Contact Center as a Service Market Size Forecast by Type
13.6.1 Onshore Outsourcing
13.6.2 Offshore Outsourcing
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Contact Center as a Service Market Size Forecast by Applications
13.10.1 Telecom & IT
13.10.2 BFSI
13.10.3 Healthcare & Life Sciences
13.10.4 Government & Public
13.10.5 Retail & Consumer Goods
13.10.6 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Contact Center as a Service Market: Competitive Dashboard
14.2 Global Contact Center as a Service Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Five9
14.3.2 inContact
14.3.3 Talkdesk
14.3.4 Genesys
14.3.5 8x8
14.3.6 NewVoiceMedia
14.3.7 Serenova
14.3.8 Connect First
14.3.9 Noble Systems
14.3.10 Cisco (BroadSoft)
14.3.11 Evolve IP
14.3.12 Nuance
14.3.13 Talkdesk
14.3.14 Genesys
14.3.15 NewVoiceMedia
14.3.16 Content Guru
14.3.17 Puzzel (Intelecom)
14.3.18 Orange Business
14.3.19 Services
14.3.20 Capgemini
14.3.21 BT
