Global Conversational Intelligence Software Market by Type (Cloud Based, Web Based), By Application (Large Enterprises, SMEs) and Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030

                                          

                                                                                       
Market Overview:

The global conversational intelligence software market is expected to grow at a CAGR of 16.5% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for conversational intelligence software from large enterprises and SMEs across the globe. In addition, the growing trend of digital transformation is also fueling the growth of this market. The global conversational intelligence software market can be segmented on the basis of type into cloud-based and web-based. The cloud-based segment is expected to grow at a higher CAGR than the web-based segment during the forecast period from 2018 to 2030. This can be attributed to factors such as lower installation and maintenance costs, scalability, and ease of use offered by cloud-based solutions compared with web-based solutions. On the basis of application,the global conversational intelligence software market can be divided into large enterprises and SMEs.



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Product Definition:

Conversational intelligence software is a computer program that allows users to communicate with computers and other devices through natural language. This type of software is important because it makes communication easier for humans and allows them to interact with devices in a more natural way.

Cloud Based:

Cloud-based software is a type of software service model that provides shared computer resources over the internet. It is an emerging trend in the IT industry and has been rapidly gaining popularity among end-users due to its cost effectiveness, flexibility, scalability and reliability features. Cloud computing offers several benefits such as increased data storage space, easy access to stored information through multiple devices such as laptops & smartphones etc.

Web Based:

The Web Based (WBI) software is used to deliver real-time, enriched and personalized conversational experiences across multiple channels such as voice, SMS/MMS, instant messaging (IM), social media platforms and mobile phones. It helps in enhancing customer experience by providing a better understanding of the customers’ needs and preferences. The WBI platform enables enterprises to enhance their brand reputation through effective customer service delivery.

Application Insights:

The large enterprises segment accounted for the largest revenue share of over 60% in 2017. The growth can be attributed to the extensive usage of chatbots and other conversational interfaces by large enterprises to improve customer experience, employee efficiency and company image. Furthermore, the need for enhancing customer service quality is driving large organizations towards adopting Conversational Intelligence (CI) platform.

The small & medium-sized enterprise (SME) segment is expected to register a significant CAGR over the forecast period owing to increasing adoption of these platforms by SMEs as they offer cost-effective solutions without depending on external agencies or consultants. Moreover, with an easy installation process and minimal technical knowledge required, CI software can be installed within minutes in SMEs as compared to larger companies where it might take few days or weeks due largelyto complexity involved in setting up such systems.

Regional Analysis:

North America dominated the global conversational intelligence software market in 2017. North America is home to several large enterprises as well as small and medium businesses. The region has a strong presence of startups that offer CQ solutions to their customers across the globe. These startups are supported by venture capitalists (VCs) who provide them with funds for developing innovative products and services that cater to customer needs better than existing ones.

Asia Pacific is anticipated to grow at an exponential rate over the forecast period owing to increasing investments made by industry players in countries such as China, India, Japan and Australia among others. Furthermore, growing population coupled with increased disposable income will drive demand for consumer electronics including smartphones which will further fuel growth across this region during the forecast period  8% annually).

Growth Factors:

Increasing demand for customer service automation to reduce the cost of customer service and improve customer satisfaction.
The increasing demand for chatbots across various industry verticals to provide better customer experience and increase efficiency.
Growing demand for conversational AI software from small and medium businesses to automate their business processes and improve productivity.
Proliferation of AI-enabled devices such as smartphones, home assistants, etc., that are driving the growth of conversational AI software market by providing more opportunities for deployment of such software solutions.


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Scope Of The Report
Report Attributes
Report Details
Report Title
Conversational Intelligence Software Market Research Report
By Type
Cloud Based, Web Based
By Application
Large Enterprises, SMEs
By Companies
IBM, Amazon, Google, Automated Insights, ARRIA NLG, AX Semantics, Yseop, Artificial Solutions, Narrativa, Retresco, Phrasee, Intercom, Drift, Zendesk
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
120
Number of Tables & Figures
84
Customization Available
Yes, the report can be customized as per your need.

Global Conversational Intelligence Software Market Report Segments:
The global Conversational Intelligence Software market is segmented on the basis of:
Types
Cloud Based, Web Based
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises, SMEs
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
IBM
Amazon
Google
Automated Insights
ARRIA NLG
AX Semantics
Yseop
Artificial Solutions
Narrativa
Retresco
Phrasee
Intercom
Drift
Zendesk



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Highlights of The Conversational Intelligence Software Market Report:
The market structure and projections for the coming years.
Drivers, restraints, opportunities, and current trends of market.
Historical data and forecast.
Estimations for the forecast period 2030.
Developments and trends in the market.
By Type:
Cloud Based
Web Based
By Application:
Large Enterprises
SMEs
Market scenario by region, sub-region, and country.
Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Conversational Intelligence Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
North America
Europe
Asia Pacific
Middle East & Africa
Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
Correctly Positioning New Products
Market Entry Strategies
Business Expansion Strategies
Consumer Insights
Understanding Competition Scenario
Product & Brand Management
Channel & Customer Management
Identifying Appropriate Advertising Appeals



8 Reasons to Buy This Report
Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
Implemented Robust Methodology to Prepare the Report
Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
Provides Information About the Top-winning Strategies Implemented by Industry Players.
In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
Customization of the Report Available

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