Market Overview:
The global customer service robots market is expected to grow at a CAGR of 16.5% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing demand for customer service robots across different applications such as retail, travel and hotel, financial service, restaurant, medical care and others. In addition, the humanoid robots segment is expected to witness high growth during the forecast period owing to their ability to interact with humans and provide them with better customer experience.
Product Definition:
A customer service robot is a computer program that interacts with customers in order to provide them with information or support. Customer service robots are important because they can help companies improve their customer service by allowing customers to get help faster and more efficiently.
Humanoid Robots:
Humanoid robots are Artificial Intelligence (AI) enabled chatbots or virtual assistants that mimic human behavior. They can interact with humans using speech, voice, and body language. The technology is still in its nascent stage; however, it has gained significant traction among businesses looking to augment their customer service with AI-enabled solutions.
The global market for Customer Service Robots (CSR) was valued at USD 653 million in 2016.
Nonhumanoid Robots:
Nonhumanoid robots are autonomous machines without a human form. They can be either programmable or semi-programmable and are designed to carry out tasks that would normally be performed by humans. These robots have been developed to perform repetitive tasks, which help in saving the cost of hiring employees for such activities.
Application Insights:
The retail application segment accounted for the largest market share in 2017 and is projected to expand at a CAGR of XX% over the forecast period. The need for customer service robots that can help customers in busy stores and malls has become critical as human labor is costly and time consuming, while providing poor customer service due to lack of knowledge about products or services. Moreover, increasing competition among retailers globally has compelled them to adopt innovative technologies that will help them provide better customer experience by reducing waiting time for assistance orclerical work at store checkout lanes. Thus, the growing adoption of humanoid robots such as Pepper within retail stores across the globe is expected to drive growth over next seven years.
Regional Analysis:
North America dominated the global customer service robots market in 2017. North America has been witnessing increasing demand for industrial robots owing to their application in several manufacturing industries. The growing adoption of automation and robotics technology is expected to drive the regional market over the forecast period. Moreover, rising demand for autonomous mobile robots used in warehouses is further anticipated to propel growth over the next eight years.
Asia Pacific region accounted for a revenue share of approximately 25% in 2017 and is expected to witness significant growth over the forecast period owing to increasing investments by various governments as well as private organizations towards implementation of C-HRs at large scale across Japan, China, South Korea, India among other countries are driving factors responsible for regional growth.
Growth Factors:
- Increasing demand for customer service robots from the retail sector to provide better customer experience and increase efficiency
- Growing demand for service robots from the healthcare sector to assist nurses and doctors in hospitals
- Increasing use of robots by small businesses to provide cost-effective customer service
- Proliferation of artificial intelligence (AI) and machine learning technologies that enable more sophisticated customer service robot capabilities
- Rapid growth in e-commerce and the need for better automated customer support
Scope Of The Report
Report Attributes
Report Details
Report Title
Customer Service Robots Market Research Report
By Type
Humanoid Robots, Nonhumanoid Robots
By Application
Retail, Travel and Hotel, Financial Service, Restaurant, Medical Care, Other
By Companies
Fellow Robots, FUJISOFT Incorporated, LG Corporation, Panasonic, Savioke, SoftBank Robotics, Toshiba, Toyota, ipalrobot, Blue Frog Robotics, Fellow Robots, Event Bots, FutureRobot, Hanool Robotics, Qihan Technology, Robocare, Roobo, Simbe Robotics, Slightech, Suzhou Pangolin Robot Corp, Techmetics, UBTECH Robotics, XYZrobot
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
162
Number of Tables & Figures
114
Customization Available
Yes, the report can be customized as per your need.
Global Customer Service Robots Market Report Segments:
The global Customer Service Robots market is segmented on the basis of:
Types
Humanoid Robots, Nonhumanoid Robots
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Retail, Travel and Hotel, Financial Service, Restaurant, Medical Care, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Fellow Robots
- FUJISOFT Incorporated
- LG Corporation
- Panasonic
- Savioke
- SoftBank Robotics
- Toshiba
- Toyota
- ipalrobot
- Blue Frog Robotics
- Fellow Robots
- Event Bots
- FutureRobot
- Hanool Robotics
- Qihan Technology
- Robocare
- Roobo
- Simbe Robotics
- Slightech
- Suzhou Pangolin Robot Corp
- Techmetics
- UBTECH Robotics
- XYZrobot
Highlights of The Customer Service Robots Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Humanoid Robots
- Nonhumanoid Robots
- By Application:
- Retail
- Travel and Hotel
- Financial Service
- Restaurant
- Medical Care
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Customer Service Robots Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Customer service robots are machines that help customers with their queries or problems. They can be used in places such as airports, hospitals, and shopping centres.
Some of the key players operating in the customer service robots market are Fellow Robots, FUJISOFT Incorporated, LG Corporation, Panasonic, Savioke, SoftBank Robotics, Toshiba, Toyota, ipalrobot, Blue Frog Robotics, Fellow Robots, Event Bots, FutureRobot, Hanool Robotics, Qihan Technology, Robocare, Roobo, Simbe Robotics, Slightech, Suzhou Pangolin Robot Corp, Techmetics, UBTECH Robotics, XYZrobot.
The customer service robots market is expected to grow at a compound annual growth rate of 16.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Customer Service Robots Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Customer Service Robots Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Customer Service Robots Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Customer Service Robots Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Customer Service Robots Market Size & Forecast, 2018-2028
4.5.1 Customer Service Robots Market Size and Y-o-Y Growth
4.5.2 Customer Service Robots Market Absolute $ Opportunity
Chapter 5 Global Customer Service Robots Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Customer Service Robots Market Size Forecast by Type
5.2.1 Humanoid Robots
5.2.2 Nonhumanoid Robots
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Customer Service Robots Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Customer Service Robots Market Size Forecast by Applications
6.2.1 Retail
6.2.2 Travel and Hotel
6.2.3 Financial Service
6.2.4 Restaurant
6.2.5 Medical Care
6.2.6 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Customer Service Robots Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Customer Service Robots Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Customer Service Robots Analysis and Forecast
9.1 Introduction
9.2 North America Customer Service Robots Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Customer Service Robots Market Size Forecast by Type
9.6.1 Humanoid Robots
9.6.2 Nonhumanoid Robots
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Customer Service Robots Market Size Forecast by Applications
9.10.1 Retail
9.10.2 Travel and Hotel
9.10.3 Financial Service
9.10.4 Restaurant
9.10.5 Medical Care
9.10.6 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Customer Service Robots Analysis and Forecast
10.1 Introduction
10.2 Europe Customer Service Robots Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Customer Service Robots Market Size Forecast by Type
10.6.1 Humanoid Robots
10.6.2 Nonhumanoid Robots
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Customer Service Robots Market Size Forecast by Applications
10.10.1 Retail
10.10.2 Travel and Hotel
10.10.3 Financial Service
10.10.4 Restaurant
10.10.5 Medical Care
10.10.6 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Customer Service Robots Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Customer Service Robots Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Customer Service Robots Market Size Forecast by Type
11.6.1 Humanoid Robots
11.6.2 Nonhumanoid Robots
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Customer Service Robots Market Size Forecast by Applications
11.10.1 Retail
11.10.2 Travel and Hotel
11.10.3 Financial Service
11.10.4 Restaurant
11.10.5 Medical Care
11.10.6 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Customer Service Robots Analysis and Forecast
12.1 Introduction
12.2 Latin America Customer Service Robots Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Customer Service Robots Market Size Forecast by Type
12.6.1 Humanoid Robots
12.6.2 Nonhumanoid Robots
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Customer Service Robots Market Size Forecast by Applications
12.10.1 Retail
12.10.2 Travel and Hotel
12.10.3 Financial Service
12.10.4 Restaurant
12.10.5 Medical Care
12.10.6 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Customer Service Robots Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Customer Service Robots Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Customer Service Robots Market Size Forecast by Type
13.6.1 Humanoid Robots
13.6.2 Nonhumanoid Robots
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Customer Service Robots Market Size Forecast by Applications
13.10.1 Retail
13.10.2 Travel and Hotel
13.10.3 Financial Service
13.10.4 Restaurant
13.10.5 Medical Care
13.10.6 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Customer Service Robots Market: Competitive Dashboard
14.2 Global Customer Service Robots Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Fellow Robots
14.3.2 FUJISOFT Incorporated
14.3.3 LG Corporation
14.3.4 Panasonic
14.3.5 Savioke
14.3.6 SoftBank Robotics
14.3.7 Toshiba
14.3.8 Toyota
14.3.9 ipalrobot
14.3.10 Blue Frog Robotics
14.3.11 Fellow Robots
14.3.12 Event Bots
14.3.13 FutureRobot
14.3.14 Hanool Robotics
14.3.15 Qihan Technology
14.3.16 Robocare
14.3.17 Roobo
14.3.18 Simbe Robotics
14.3.19 Slightech
14.3.20 Suzhou Pangolin Robot Corp
14.3.21 Techmetics
14.3.22 UBTECH Robotics
14.3.23 XYZrobot
