Market Overview:
The global customer-to-customer (C2C) community market is expected to grow from USD 1.02 Billion in 2018 to USD 2.48 Billion by 2030, at a CAGR of 13.8% during the forecast period. The growth of the market can be attributed to the increasing demand for customer engagement and collaboration solutions among enterprises and the growing trend of social media marketing. However, data privacy and security concerns may restrain the growth of this market during the forecast period. On basis of type, cloud-based C2C community platforms are expected to hold a larger share than on-premises platforms during the forecast period. This can be attributed to their low cost and easy deployment options as compared with on-premises platforms.
 Community Industry Outlook.svg)
Product Definition:
A customer-to-customer community is a social media platform where customers can connect with each other to discuss products and services. The importance of customer-to-customer communities is that they allow customers to share their experiences with products and services, which can help other customers make informed decisions about what to purchase. Additionally, customer-to-customer communities can help businesses improve their products and services by getting feedback from customers.
Cloud-Based:
Cloud-based is a model where the software and services are delivered to customers through the internet without the need for installing them on physical devices. In this model, instead of delivering software or service to end-users, providers deliver virtual (logical) machines along with specified applications which can be run by end users directly over the internet. Cloud computing offers shared resources that can be accessed remotely through networked computers; it also helps in reducing costs and increasing efficiency for organizations.
On-Premises:
On-premises is a term used for applications and services that are hosted on the customer's site.
In the first way, it refers to an application or service that is installed on the customer’s server and accessed through their firewall. In this scenario, there would be no need to open a port as all traffic would be directed towards localhost or some IP address of the internal server.
Application Insights:
The retail and eCommerce segment accounted for the largest revenue share of over 30% in 2017. The C2C community market is gaining traction in the eCommerce industry owing to its ability to reduce marketing costs, increase product availability, and provide a personalized experience to customers. Moreover, it also helps retailers improve customer engagement through chat & SMS support as well as social media pages. This has led many large scale retailers such as Amazon., Inc., Walmart Inc., etc. to establish their own social media pages where customers can post queries about products or services received from various businesses across the world wide web.
The healthcare and life sciences sector is anticipated gain significant traction over the forecast period due to increasing demand for medical information on diseases & conditions from both consumers and practitioners worldwide through online communities like Reddit, Quora, Yahoo Answers Forums among others which are accessible 24*7*.
Regional Analysis:
The C2C market in North America is anticipated to grow at a significant rate over the forecast period. The growth can be attributed to the presence of major IT companies such as IBM Corporation, Google LLC, and Microsoft Corporation in this region. Moreover, these companies are consistently investing in R&D activities for developing advanced technologies that enable enhanced customer experience. This has resulted in increased adoption of C2C communities across various industry verticals such as healthcare and life sciences, retail and e-commerce sectors among others.
Asia Pacific is estimated to be the fastest-growing regional market from 2018 to 2030 owing to increasing number of small & medium enterprises (SMEs) operating online stores/offices etc., especially across India & China regions.
Growth Factors:
- Increased trust and transparency between buyers and sellers, as a result of the community marketplace model.
- The ability for buyers and sellers to connect with each other directly, fostering more authentic relationships.
- More personalized recommendations based on buyer-seller interactions and feedback within the community marketplace model.
- Greater variety of products and services available through community marketplaces, as opposed to traditional ecommerce platforms or brick-and-mortar stores.
Scope Of The Report
Report Attributes
Report Details
Report Title
Customer-to-Customer (C2C) Community Market Research Report
By Type
Cloud-Based, On-Premises
By Application
Retail and eCommerce, Healthcare and Life Sciences, BFSI, Transportation and Logistics, Others
By Companies
Bevy, Eventbrite, Meetup, Facebook, LinkedIn, NationBuilder, DownToMeet, GroupSpaces, Groups Place, Localist, Peatix
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
231
Number of Tables & Figures
162
Customization Available
Yes, the report can be customized as per your need.
Global Customer-to-Customer (C2C) Community Market Report Segments:
The global Customer-to-Customer (C2C) Community market is segmented on the basis of:
Types
Cloud-Based, On-Premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Retail and eCommerce, Healthcare and Life Sciences, BFSI, Transportation and Logistics, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Bevy
- Eventbrite
- Meetup
- Facebook
- LinkedIn
- NationBuilder
- DownToMeet
- GroupSpaces
- Groups Place
- Localist
- Peatix
 Community Market Overview.svg)
Highlights of The Customer-to-Customer (C2C) Community Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-Based
- On-Premises
- By Application:
- Retail and eCommerce
- Healthcare and Life Sciences
- BFSI
- Transportation and Logistics
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Customer-to-Customer (C2C) Community Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
 Community Market Statistics.svg)
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
A customer-to-customer community is a group of people who interact with each other to buy and sell products or services.
Some of the major players in the customer-to-customer (c2c) community market are Bevy, Eventbrite, Meetup, Facebook, LinkedIn, NationBuilder, DownToMeet, GroupSpaces, Groups Place, Localist, Peatix.
The customer-to-customer (c2c) community market is expected to register a CAGR of 13.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Customer-to-Customer (C2C) Community Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Customer-to-Customer (C2C) Community Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Customer-to-Customer (C2C) Community Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Customer-to-Customer (C2C) Community Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Customer-to-Customer (C2C) Community Market Size & Forecast, 2018-2028
4.5.1 Customer-to-Customer (C2C) Community Market Size and Y-o-Y Growth
4.5.2 Customer-to-Customer (C2C) Community Market Absolute $ Opportunity
Chapter 5 Global Customer-to-Customer (C2C) Community Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Customer-to-Customer (C2C) Community Market Size Forecast by Type
5.2.1 Cloud-Based
5.2.2 On-Premises
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Customer-to-Customer (C2C) Community Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Customer-to-Customer (C2C) Community Market Size Forecast by Applications
6.2.1 Retail and eCommerce
6.2.2 Healthcare and Life Sciences
6.2.3 BFSI
6.2.4 Transportation and Logistics
6.2.5 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Customer-to-Customer (C2C) Community Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Customer-to-Customer (C2C) Community Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Customer-to-Customer (C2C) Community Analysis and Forecast
9.1 Introduction
9.2 North America Customer-to-Customer (C2C) Community Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Customer-to-Customer (C2C) Community Market Size Forecast by Type
9.6.1 Cloud-Based
9.6.2 On-Premises
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Customer-to-Customer (C2C) Community Market Size Forecast by Applications
9.10.1 Retail and eCommerce
9.10.2 Healthcare and Life Sciences
9.10.3 BFSI
9.10.4 Transportation and Logistics
9.10.5 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Customer-to-Customer (C2C) Community Analysis and Forecast
10.1 Introduction
10.2 Europe Customer-to-Customer (C2C) Community Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Customer-to-Customer (C2C) Community Market Size Forecast by Type
10.6.1 Cloud-Based
10.6.2 On-Premises
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Customer-to-Customer (C2C) Community Market Size Forecast by Applications
10.10.1 Retail and eCommerce
10.10.2 Healthcare and Life Sciences
10.10.3 BFSI
10.10.4 Transportation and Logistics
10.10.5 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Customer-to-Customer (C2C) Community Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Customer-to-Customer (C2C) Community Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Customer-to-Customer (C2C) Community Market Size Forecast by Type
11.6.1 Cloud-Based
11.6.2 On-Premises
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Customer-to-Customer (C2C) Community Market Size Forecast by Applications
11.10.1 Retail and eCommerce
11.10.2 Healthcare and Life Sciences
11.10.3 BFSI
11.10.4 Transportation and Logistics
11.10.5 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Customer-to-Customer (C2C) Community Analysis and Forecast
12.1 Introduction
12.2 Latin America Customer-to-Customer (C2C) Community Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Customer-to-Customer (C2C) Community Market Size Forecast by Type
12.6.1 Cloud-Based
12.6.2 On-Premises
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Customer-to-Customer (C2C) Community Market Size Forecast by Applications
12.10.1 Retail and eCommerce
12.10.2 Healthcare and Life Sciences
12.10.3 BFSI
12.10.4 Transportation and Logistics
12.10.5 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Customer-to-Customer (C2C) Community Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Customer-to-Customer (C2C) Community Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Customer-to-Customer (C2C) Community Market Size Forecast by Type
13.6.1 Cloud-Based
13.6.2 On-Premises
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Customer-to-Customer (C2C) Community Market Size Forecast by Applications
13.10.1 Retail and eCommerce
13.10.2 Healthcare and Life Sciences
13.10.3 BFSI
13.10.4 Transportation and Logistics
13.10.5 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Customer-to-Customer (C2C) Community Market: Competitive Dashboard
14.2 Global Customer-to-Customer (C2C) Community Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Bevy
14.3.2 Eventbrite
14.3.3 Meetup
14.3.4 Facebook
14.3.5 LinkedIn
14.3.6 NationBuilder
14.3.7 DownToMeet
14.3.8 GroupSpaces
14.3.9 Groups Place
14.3.10 Localist
14.3.11 Peatix
