Market Overview:
The global dialer market is expected to grow at a CAGR of 5.5% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing demand for predictive dialers and progressive dialers, owing to their ability to improve contact rates and reduce agent idle time. In addition, the growing adoption of cloud-based solutions is also contributing significantly towards the growth of this market. Based on type, the global dialer market can be segmented into manual dialers, preview dialers, predictive dialers, and progressivedialers.
Product Definition:
A dialer is a software application that enables a computer to make telephone calls. Dialers are typically used to connect to the Internet, but they can also be used for other purposes, such as making long-distance calls.
Manual Dialer:
Manual dialer is a service that allows businesses to make calls using a rotary phone. It's an old-school technology that has been used by businesses for decades. The manual dialer industry is expected to grow at a significant rate over the forecast period owing to factors such as increasing demand for low-cost services, and growing digitization in telephony.
Preview Dialer:
The preview dialer is a service that allows businesses to create and manage multiple phone numbers with professional voice mailboxes for free. The service also provides features such as online access to messages, call recording, and automated attendants.
Businesses use this tool for various purposes such as providing customers with sample products or services before making an official purchase; offering test-drive of new models in the automotive industry; or presenting promotional offers on selected items before the actual purchase.
Application Insights:
The government and public sector application segment led the global dialer market in 2017. Dialers are widely used in governments, public-sector organizations, healthcare facilities, telecom companies and IT firms for providing enhanced communication experience to their customers. The growing adoption of predictive dialers that offer features such as numberwang prediction and history search is also driving the growth of this segment.
BFSI is expected to be one of the fastest-growing segments over the forecast period owing to increasing penetration of predictive dialers with additional functionalities such as groupdialing and speedDialing among others which aid in saving time while calling a customer or a client.
Regional Analysis:
North America dominated the global market in 2017. The region is expected to continue its dominance over the forecast period as well, owing to presence of prominent players such as AT&T;, T-Mobile US, Inc., and Sprint Corporation. These companies are engaged in extensive network expansion through acquisition and new deployment of advanced technologies such as 4G/LTE technology across U.S. Furthermore, increasing adoption of smartphones coupled with high disposable income is also driving regional market growth.
Asia Pacific is anticipated to be the fastest-growing regional market from 2018 to 2030 due to rapid developments taking place in various sectors including telecommunication & ITES industry and banking sector especially in India.
Growth Factors:
- Increasing demand for cloud-based dialers: The market for cloud-based dialers is expected to grow at a high rate in the coming years. This is because of the advantages offered by these dialers, such as low cost, scalability, and easy deployment and management.
- Proliferation of smartphones and tablets: The proliferation of smartphones and tablets has led to an increase in the demand for mobile dialers. These devices offer portability and convenience, which has made them popular among consumers worldwide.
- Emergence of VoIP technology: VoIP technology offers several benefits over traditional telephone networks, such as lower costs and improved voice quality. This has led to its increasing adoption by businesses worldwide.
Scope Of The Report
Report Attributes
Report Details
Report Title
Dialer Market Research Report
By Type
Manual Dialer, Preview Dialer, Predictive Dialer, Progressive Dialer
By Application
Government and Public Sector, Banking, Financial Services and Insurance (BFSI), Telecommunication and ITES, Other
By Companies
Five9, Nuxiba Technologies, Voicent Communications, VanillaSoft, SafeSoft Solutions, CallFire, Ytel, Double A Solutions, Agile CRM, Voiptime Cloud, Five9, Arbeit Software, CallOnTheGo, NICE, AMEYO, ASPECT, OnSolve, OZONETEL, Vocalcom, IQ Auto Dial, CLogic, Connect First
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
144
Number of Tables & Figures
101
Customization Available
Yes, the report can be customized as per your need.
Global Dialer Market Report Segments:
The global Dialer market is segmented on the basis of:
Types
Manual Dialer, Preview Dialer, Predictive Dialer, Progressive Dialer
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Government and Public Sector, Banking, Financial Services and Insurance (BFSI), Telecommunication and ITES, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Five9
- Nuxiba Technologies
- Voicent Communications
- VanillaSoft
- SafeSoft Solutions
- CallFire
- Ytel
- Double A Solutions
- Agile CRM
- Voiptime Cloud
- Five9
- Arbeit Software
- CallOnTheGo
- NICE
- AMEYO
- ASPECT
- OnSolve
- OZONETEL
- Vocalcom
- IQ Auto Dial
- CLogic
- Connect First
Highlights of The Dialer Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Manual Dialer
- Preview Dialer
- Predictive Dialer
- Progressive Dialer
- By Application:
- Government and Public Sector
- Banking, Financial Services and Insurance (BFSI)
- Telecommunication and ITES
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Dialer Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Dialer is a phone application that allows users to make calls from their mobile devices.
Some of the major companies in the dialer market are Five9, Nuxiba Technologies, Voicent Communications, VanillaSoft, SafeSoft Solutions, CallFire, Ytel, Double A Solutions, Agile CRM, Voiptime Cloud, Five9, Arbeit Software, CallOnTheGo, NICE, AMEYO, ASPECT, OnSolve, OZONETEL, Vocalcom, IQ Auto Dial, CLogic, Connect First.
The dialer market is expected to grow at a compound annual growth rate of 5.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Dialer Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Dialer Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Dialer Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Dialer Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Dialer Market Size & Forecast, 2020-2028
4.5.1 Dialer Market Size and Y-o-Y Growth
4.5.2 Dialer Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Manual Dialer
5.2.2 Preview Dialer
5.2.3 Predictive Dialer
5.2.4 Progressive Dialer
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Government and Public Sector
6.2.2 Banking
6.2.3 Financial Services and Insurance (BFSI)
6.2.4 Telecommunication and ITES
6.2.5 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Dialer Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Dialer Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Manual Dialer
9.6.2 Preview Dialer
9.6.3 Predictive Dialer
9.6.4 Progressive Dialer
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Government and Public Sector
9.10.2 Banking
9.10.3 Financial Services and Insurance (BFSI)
9.10.4 Telecommunication and ITES
9.10.5 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Manual Dialer
10.6.2 Preview Dialer
10.6.3 Predictive Dialer
10.6.4 Progressive Dialer
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Government and Public Sector
10.10.2 Banking
10.10.3 Financial Services and Insurance (BFSI)
10.10.4 Telecommunication and ITES
10.10.5 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Manual Dialer
11.6.2 Preview Dialer
11.6.3 Predictive Dialer
11.6.4 Progressive Dialer
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Government and Public Sector
11.10.2 Banking
11.10.3 Financial Services and Insurance (BFSI)
11.10.4 Telecommunication and ITES
11.10.5 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Manual Dialer
12.6.2 Preview Dialer
12.6.3 Predictive Dialer
12.6.4 Progressive Dialer
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Government and Public Sector
12.10.2 Banking
12.10.3 Financial Services and Insurance (BFSI)
12.10.4 Telecommunication and ITES
12.10.5 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Manual Dialer
13.6.2 Preview Dialer
13.6.3 Predictive Dialer
13.6.4 Progressive Dialer
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Government and Public Sector
13.10.2 Banking
13.10.3 Financial Services and Insurance (BFSI)
13.10.4 Telecommunication and ITES
13.10.5 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Dialer Market: Competitive Dashboard
14.2 Global Dialer Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Five9
14.3.2 Nuxiba Technologies
14.3.3 Voicent Communications
14.3.4 VanillaSoft
14.3.5 SafeSoft Solutions
14.3.6 CallFire
14.3.7 Ytel
14.3.8 Double A Solutions
14.3.9 Agile CRM
14.3.10 Voiptime Cloud
14.3.11 Five9
14.3.12 Arbeit Software
14.3.13 CallOnTheGo
14.3.14 NICE
14.3.15 AMEYO
14.3.16 ASPECT
14.3.17 OnSolve
14.3.18 OZONETEL
14.3.19 Vocalcom
14.3.20 IQ Auto Dial
14.3.21 CLogic
14.3.22 Connect First
