Market Overview:
The global distribution CRM market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based distribution CRM solutions and the growing trend of BYOD (Bring Your Own Device). In addition, the rising adoption of mobile devices is also contributing to the growth of this market. On the basis of type, contact management was the largest segment in 2017 and is expected to continue its dominance during the forecast period. This can be attributed to its ability to manage customer interactions across different channels such as email, phone, social media, and chatbots.
Product Definition:
Distribution CRM is a software application that helps companies manage and coordinate the distribution of goods and products to customers. It allows businesses to track inventory, shipping, and customer data in order to optimize the distribution process. Distribution CRM can improve efficiency and customer satisfaction by helping businesses more accurately predict demand, plan stock levels, and schedule deliveries.
Contact Management:
contact management is a software system that helps organizations manage their customer relationships in an efficient and effective manner. It provides features such as account management, contact tracking, and automated follow-up to customers for more personalized customer engagement. The software also allows companies to design different approaches or methods for dealing with customers based on their individual needs or characteristics.
Lead Management:
Lead management is a tool that helps sales and marketing teams to manage the entire lifecycle of their leads. It includes various functions such as lead classification, lead nurturing & patient education, case management, analytics & reporting tools, and dashboards.
Application Insights:
The large enterprises segment dominated the global distribution CRM market in 2017. This can be attributed to the high adoption of these systems by large enterprises as they offer a number of advantages, such as improved customer engagement and business insights. Furthermore, growing demand for advanced technologies that enable efficient management of sales operations is expected to drive the segment growth over the forecast period.
The SMEs segment is anticipated to register significant growth over the forecast period owing to increasing penetration and awareness regarding these systems among small businesses. In addition, easy access to software applications through mobile devices increases usage rates among smaller organizations. The quote management system is also gaining popularity among medium-sized businesses as it helps analyze client requirements and generate proposals with details about product features. Such trends are likely to increase adoption rates across all sizes of businesses in future years too, driving overall market growth further down road 2030%.
Regional Analysis:
North America dominated the global market in 2017. North America is home to several large enterprises as well as small and medium-sized businesses (SMEs). The region has been witnessing an increasing number of startups, especially in the U.S. Thus, it can be concluded that North America has a high concentration of both types of organizations – large and small/startups -— which would drive demand for CRM solutions over the forecast period.
Asia Pacific is expected to emerge as one of the fastest growing regions during the forecast period owing to several factors such as developing economies, expanding enterprise networks and rising adoption by SMEs across various industries in countries such as China, India, Japan etc.
Growth Factors:
- Increasing demand for cloud-based distribution CRM solutions
- Proliferation of mobile devices and apps among sales representatives
- Emergence of social media as a powerful customer engagement tool
- Growing need to manage complex sales processes and channels
- Rising pressure on distributors to improve customer service levels
Scope Of The Report
Report Attributes
Report Details
Report Title
Distribution CRM Market Research Report
By Type
Contact Management, Lead Management, Quote Management, Inventory Management, Other
By Application
Large Enterprises, SMEs
By Companies
Keap, Zendesk, Oracle, FreeAgent CRM, HubSpot, Salesforce, Interchange Solutions, Maximizer Services, SugarCRM, Claritysoft CRM, LeadMaster, CreamSoda, TeamSupport, Quickbase, Workbooks, SPOTIO, MyBasicCRM, Creatio, Method:CRM, CallProof
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
220
Number of Tables & Figures
154
Customization Available
Yes, the report can be customized as per your need.
Global Distribution CRM Market Report Segments:
The global Distribution CRM market is segmented on the basis of:
Types
Contact Management, Lead Management, Quote Management, Inventory Management, Other
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises, SMEs
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Keap
- Zendesk
- Oracle
- FreeAgent CRM
- HubSpot
- Salesforce
- Interchange Solutions
- Maximizer Services
- SugarCRM
- Claritysoft CRM
- LeadMaster
- CreamSoda
- TeamSupport
- Quickbase
- Workbooks
- SPOTIO
- MyBasicCRM
- Creatio
- Method:CRM
- CallProof
Highlights of The Distribution CRM Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Contact Management
- Lead Management
- Quote Management
- Inventory Management
- Other
- By Application:
- Large Enterprises
- SMEs
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Distribution CRM Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Distribution CRM is a software application that helps companies manage and track their sales and distribution channels. It allows businesses to identify which customers are buying products from their distributors, as well as how much product each distributor is selling. Distribution CRM also provides information about the performance of individual distributors, so companies can make better decisions about who to sell to and where to focus their marketing efforts.
Some of the key players operating in the distribution crm market are Keap, Zendesk, Oracle, FreeAgent CRM, HubSpot, Salesforce, Interchange Solutions, Maximizer Services, SugarCRM, Claritysoft CRM, LeadMaster, CreamSoda, TeamSupport, Quickbase, Workbooks, SPOTIO, MyBasicCRM, Creatio, Method:CRM, CallProof.
The distribution crm market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Distribution CRM Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Distribution CRM Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Distribution CRM Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Distribution CRM Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Distribution CRM Market Size & Forecast, 2018-2028
4.5.1 Distribution CRM Market Size and Y-o-Y Growth
4.5.2 Distribution CRM Market Absolute $ Opportunity
Chapter 5 Global Distribution CRM Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Distribution CRM Market Size Forecast by Type
5.2.1 Contact Management
5.2.2 Lead Management
5.2.3 Quote Management
5.2.4 Inventory Management
5.2.5 Other
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Distribution CRM Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Distribution CRM Market Size Forecast by Applications
6.2.1 Large Enterprises
6.2.2 SMEs
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Distribution CRM Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Distribution CRM Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Distribution CRM Analysis and Forecast
9.1 Introduction
9.2 North America Distribution CRM Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Distribution CRM Market Size Forecast by Type
9.6.1 Contact Management
9.6.2 Lead Management
9.6.3 Quote Management
9.6.4 Inventory Management
9.6.5 Other
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Distribution CRM Market Size Forecast by Applications
9.10.1 Large Enterprises
9.10.2 SMEs
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Distribution CRM Analysis and Forecast
10.1 Introduction
10.2 Europe Distribution CRM Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Distribution CRM Market Size Forecast by Type
10.6.1 Contact Management
10.6.2 Lead Management
10.6.3 Quote Management
10.6.4 Inventory Management
10.6.5 Other
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Distribution CRM Market Size Forecast by Applications
10.10.1 Large Enterprises
10.10.2 SMEs
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Distribution CRM Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Distribution CRM Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Distribution CRM Market Size Forecast by Type
11.6.1 Contact Management
11.6.2 Lead Management
11.6.3 Quote Management
11.6.4 Inventory Management
11.6.5 Other
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Distribution CRM Market Size Forecast by Applications
11.10.1 Large Enterprises
11.10.2 SMEs
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Distribution CRM Analysis and Forecast
12.1 Introduction
12.2 Latin America Distribution CRM Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Distribution CRM Market Size Forecast by Type
12.6.1 Contact Management
12.6.2 Lead Management
12.6.3 Quote Management
12.6.4 Inventory Management
12.6.5 Other
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Distribution CRM Market Size Forecast by Applications
12.10.1 Large Enterprises
12.10.2 SMEs
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Distribution CRM Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Distribution CRM Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Distribution CRM Market Size Forecast by Type
13.6.1 Contact Management
13.6.2 Lead Management
13.6.3 Quote Management
13.6.4 Inventory Management
13.6.5 Other
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Distribution CRM Market Size Forecast by Applications
13.10.1 Large Enterprises
13.10.2 SMEs
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Distribution CRM Market: Competitive Dashboard
14.2 Global Distribution CRM Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Keap
14.3.2 Zendesk
14.3.3 Oracle
14.3.4 FreeAgent CRM
14.3.5 HubSpot
14.3.6 Salesforce
14.3.7 Interchange Solutions
14.3.8 Maximizer Services
14.3.9 SugarCRM
14.3.10 Claritysoft CRM
14.3.11 LeadMaster
14.3.12 CreamSoda
14.3.13 TeamSupport
14.3.14 Quickbase
14.3.15 Workbooks
14.3.16 SPOTIO
14.3.17 MyBasicCRM
14.3.18 Creatio
14.3.19 Method:CRM
14.3.20 CallProof
