Market Overview:
The global enterprise phone systems market is expected to grow at a CAGR of 5.5% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based enterprise phone systems and the growing adoption of unified communications (UC) among enterprises. The on-premises segment is expected to dominate the global enterprise phone systems market during the forecast period, owing to its low cost and easy installation as compared to cloud-based solutions. However, the cloud-based segment is projected to grow at a higher CAGR than that of on-premises solutions during the forecast period, due to its advantages such as scalability, flexibility, and lower TCO. Small and medium enterprises (SMEs) are expected account for a larger share of the global enterprise phone systems market in terms of revenue duringthe forecast period. Large enterprises are increasingly adopting UC solutions for enhanced communication and collaboration among employees across different locations.
Product Definition:
An enterprise phone system is a type of telecommunications system that is used by businesses. It allows employees to communicate with each other and with customers. Enterprise phone systems are important because they allow businesses to communicate efficiently and effectively.
Cloud-based:
Cloud-based is a term used to define any service or application that relies on internet connectivity for operation. It can be defined as either a service or an application, which means it can be used in both mobile and non-mobile devices. The key difference between cloud-based and web services is that the former uses networked computers (cloud) rather than internet connections at remote locations (web).
On-premises:
On-premises is a term used for the systems and services that are hosted on the customer's premises. The most common type of on-premises system is a traditional telephony service, which includes voice, video & data communication through landline phones. However, it has been observed that many organizations have expanded their business to include mobile communications as well; hence the term “on-premises” has been applied to both types of communications (voice & data).
Application Insights:
The large enterprises segment dominated the global enterprise phone systems market in 2017. This can be attributed to the high adoption of communication tools such as collaboration phones, conference rooms and virtual offices among large organizations. The need for efficient communication solutions at a corporate level is driving this segment. For instance, according to a study conducted by Ovum in 2018, it was found that around 70% of large enterprises are likely to deploy hosted PBXs over the next two years.
Furthermore, growing demand for VoIP services from SMEs and MNCs is expected to drive product demand over the forecast period. In terms of revenue, small and medium-sized enterprises (SMEs) accounted for a significant share in 2017 owing to increasing penetration of smartphones among these businesses coupled with rising IT expenditure on these firms globally.
Regional Analysis:
The North American region dominated the global enterprise phone systems market in 2017. The growth can be attributed to the presence of a large number of small and medium enterprises (SMEs) in the region, which are increasingly adopting cloud-based solutions to reduce costs. Moreover, an increase in BYOD trends is also expected to drive demand for these systems over the forecast period.
Asia Pacific is anticipated to emerge as one of the fastest-growing regions over the next eight years owing to increasing adoption by medium and large enterprises located across various countries such as China, India, Japan and Australia. Furthermore, an increasing number of SMEs will further fuel regional growth during forecast years. Additionally, MNCs are also expanding their operations across APAC due to cost advantages associated with offshore centers located in this region coupled with availability of skilled labor force at low cost compared with developed economies including China and India).
Growth Factors:
- Increasing demand for unified communication and collaboration (UCC) solutions
- Proliferation of Bring Your Own Device (BYOD) and other mobile-first initiatives
- Growing popularity of hosted/cloud-based phone systems
- Emergence of artificial intelligence (AI) and machine learning technologies
- Increased focus on security and compliance
Scope Of The Report
Report Attributes
Report Details
Report Title
Enterprise Phone Systems Market Research Report
By Type
Cloud-based, On-premises
By Application
Small and Medium Enterprises (SMEs), Large Enterprises
By Companies
Bitrix, Microsoft, 3CX, Digium, Mitel Networks, Avaya, UniTel Voice, Truly, Velocity Voice, j2 Global, Junction Networks, Allworx, NCH Software, telecom.center, Dexem
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
162
Number of Tables & Figures
114
Customization Available
Yes, the report can be customized as per your need.
Global Enterprise Phone Systems Market Report Segments:
The global Enterprise Phone Systems market is segmented on the basis of:
Types
Cloud-based, On-premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Small and Medium Enterprises (SMEs), Large Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Bitrix
- Microsoft
- 3CX
- Digium
- Mitel Networks
- Avaya
- UniTel Voice
- Truly
- Velocity Voice
- j2 Global
- Junction Networks
- Allworx
- NCH Software
- telecom.center
- Dexem
Highlights of The Enterprise Phone Systems Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-based
- On-premises
- By Application:
- Small and Medium Enterprises (SMEs)
- Large Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Enterprise Phone Systems Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Enterprise Phone Systems (EPS) is a telecommunications company that provides voice, data, and video services to businesses and government organizations. EPS offers a variety of phone systems including traditional analog systems as well as VoIP-based solutions.
Some of the major players in the enterprise phone systems market are Bitrix, Microsoft, 3CX, Digium, Mitel Networks, Avaya, UniTel Voice, Truly, Velocity Voice, j2 Global, Junction Networks, Allworx, NCH Software, telecom.center, Dexem.
The enterprise phone systems market is expected to grow at a compound annual growth rate of 5.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Enterprise Phone Systems Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Enterprise Phone Systems Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Enterprise Phone Systems Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Enterprise Phone Systems Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Enterprise Phone Systems Market Size & Forecast, 2018-2028
4.5.1 Enterprise Phone Systems Market Size and Y-o-Y Growth
4.5.2 Enterprise Phone Systems Market Absolute $ Opportunity
Chapter 5 Global Enterprise Phone Systems Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Enterprise Phone Systems Market Size Forecast by Type
5.2.1 Cloud-based
5.2.2 On-premises
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Enterprise Phone Systems Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Enterprise Phone Systems Market Size Forecast by Applications
6.2.1 Small and Medium Enterprises (SMEs)
6.2.2 Large Enterprises
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Enterprise Phone Systems Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Enterprise Phone Systems Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Enterprise Phone Systems Analysis and Forecast
9.1 Introduction
9.2 North America Enterprise Phone Systems Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Enterprise Phone Systems Market Size Forecast by Type
9.6.1 Cloud-based
9.6.2 On-premises
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Enterprise Phone Systems Market Size Forecast by Applications
9.10.1 Small and Medium Enterprises (SMEs)
9.10.2 Large Enterprises
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Enterprise Phone Systems Analysis and Forecast
10.1 Introduction
10.2 Europe Enterprise Phone Systems Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Enterprise Phone Systems Market Size Forecast by Type
10.6.1 Cloud-based
10.6.2 On-premises
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Enterprise Phone Systems Market Size Forecast by Applications
10.10.1 Small and Medium Enterprises (SMEs)
10.10.2 Large Enterprises
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Enterprise Phone Systems Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Enterprise Phone Systems Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Enterprise Phone Systems Market Size Forecast by Type
11.6.1 Cloud-based
11.6.2 On-premises
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Enterprise Phone Systems Market Size Forecast by Applications
11.10.1 Small and Medium Enterprises (SMEs)
11.10.2 Large Enterprises
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Enterprise Phone Systems Analysis and Forecast
12.1 Introduction
12.2 Latin America Enterprise Phone Systems Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Enterprise Phone Systems Market Size Forecast by Type
12.6.1 Cloud-based
12.6.2 On-premises
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Enterprise Phone Systems Market Size Forecast by Applications
12.10.1 Small and Medium Enterprises (SMEs)
12.10.2 Large Enterprises
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Enterprise Phone Systems Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Enterprise Phone Systems Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Enterprise Phone Systems Market Size Forecast by Type
13.6.1 Cloud-based
13.6.2 On-premises
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Enterprise Phone Systems Market Size Forecast by Applications
13.10.1 Small and Medium Enterprises (SMEs)
13.10.2 Large Enterprises
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Enterprise Phone Systems Market: Competitive Dashboard
14.2 Global Enterprise Phone Systems Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Bitrix
14.3.2 Microsoft
14.3.3 3CX
14.3.4 Digium
14.3.5 Mitel Networks
14.3.6 Avaya
14.3.7 UniTel Voice
14.3.8 Truly
14.3.9 Velocity Voice
14.3.10 j2 Global
14.3.11 Junction Networks
14.3.12 Allworx
14.3.13 NCH Software
14.3.14 telecom.center
14.3.15 Dexem
