Market Overview:
The global field service scheduling and management (FSM) software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for FSM software from small and medium-sized enterprises (SMEs), rising adoption of cloud-based FSM solutions, and growing need for optimized resource utilization across organizations. On the basis of type, the global field service scheduling and management (FSM) software market can be segmented into cloud-based and on-premises solutions. The cloud-based segment is expected to grow at a higher CAGR than the on-premises segment during the forecast period owing to its advantages such as low cost of ownership, scalability, ease of deployment, and reduced maintenance costs. On the basis of application, the global field service scheduling.
 Software Industry Outlook.svg)
Product Definition:
FSM software is used to schedule and manage field service technicians. By automating the scheduling process, FSM software can help ensure that jobs are routed to the most appropriate technician, reducing wait times for customers. Additionally, FSM software can provide tools for managing technician work schedules and resources, as well as tracking job progress and customer satisfaction.
Cloud-Based:
Cloud-based software is a type of software service that provides functionality to manage and store data on remote servers. The cloud-based FSM software offers features such as online analytical processing, which helps businesses to schedule and manage field services easily. It also helps businesses in tracking the status of each job from any location through mobile devices with no additional hardware required.
On-Premises:
On-premises software is a type of cloud computing software that involves using dedicated hardware to process data. The on-premises software solution is installed and used on the end users' computers or devices for carrying out various business operations. On-premise solutions are often used by organizations with more than 25 employees as they require a higher level of security regarding information technology infrastructure and related policies.
Application Insights:
The large enterprises segment held the largest market share in 2017. This is attributed to the presence of a large number of enterprise customers worldwide. Large enterprises are likely to adopt advanced solutions, which provide them with more control over their operations and also enable them to manage multiple vendors effectively. The small and medium-sized businesses (SMBs) are projected to hold considerable market share by 2030 due to increasing penetration of field service management software in SMBs across the globe.
FSM software has been gaining traction among SMBs as it helps them schedule appointments for technicians, assign jobs, track progress on projects and also monitor cost savings from time spent onsite versus remote working locations globally.
Regional Analysis:
North America dominated the global market in 2017. The growth of the region can be attributed to several factors such as increasing adoption of cloud-based FSM software, high demand for field service management solutions, and growing number of small & medium enterprises. Moreover, technological advancements such as Artificial Intelligence (AI), Robotic Process Automation (RPA) are further expected to fuel regional growth over the forecast period.
Asia Pacific is anticipated to witness significant growth over the forecast period owing to increasing deployment of internet services and communication technologies in developing countries like India and China. Furthermore, rising number of smart cities initiative by governments across these countries will boost regional demand forfieldservice scheduling & management software in future years.
Growth Factors:
- Increasing demand for FSM software from small and medium-sized businesses (SMBs) due to the growing complexity of service operations and the need for better coordination and communication between field service personnel and back-office staff.
- The increasing popularity of mobile devices and apps among field service personnel, which is driving demand for FSM software that offers mobile capabilities.
- The growing trend of outsourcing non-core business functions, such as field service management, to third-party providers in order to reduce costs and improve efficiency.
- The increasing use of cloud computing technology among businesses of all sizes, which is making FSM software more accessible and affordable than ever before.
- The rising number of aging populations around the world, which is leading to an increase in demand for home health care services – a market that can be served by FSM software
Scope Of The Report
Report Attributes
Report Details
Report Title
Field Service Scheduling and Management (FSM) Software Market Research Report
By Type
Cloud-Based, On-Premises
By Application
Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)
By Companies
IFS, Microsoft, GoMoCha, ServiceMax, Salesforce, Oracle, ClickSoftware, Praxedo, Ducont, Arris, SAP, MSI Data, WorkWave, Mobile Reach
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
210
Number of Tables & Figures
147
Customization Available
Yes, the report can be customized as per your need.
Global Field Service Scheduling and Management (FSM) Software Market Report Segments:
The global Field Service Scheduling and Management (FSM) Software market is segmented on the basis of:
Types
Cloud-Based, On-Premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- IFS
- Microsoft
- GoMoCha
- ServiceMax
- Salesforce
- Oracle
- ClickSoftware
- Praxedo
- Ducont
- Arris
- SAP
- MSI Data
- WorkWave
- Mobile Reach
 Software Market Overview.svg)
Highlights of The Field Service Scheduling and Management (FSM) Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-Based
- On-Premises
- By Application:
- Large Enterprises(1000+ Users)
- Medium-Sized Enterprise(499-1000 Users)
- Small Enterprises(1-499 Users)
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Field Service Scheduling and Management (FSM) Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
FSM software is a computer program used to manage service schedules and resources. It can be used to create, update, and track service orders; assign resources to services; and monitor the performance of services. FSM software can also be used to generate reports on service performance.
Some of the major companies in the field service scheduling and management (fsm) software market are IFS, Microsoft, GoMoCha, ServiceMax, Salesforce, Oracle, ClickSoftware, Praxedo, Ducont, Arris, SAP, MSI Data, WorkWave, Mobile Reach.
The field service scheduling and management (fsm) software market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Field Service Scheduling and Management (FSM) Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Field Service Scheduling and Management (FSM) Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Field Service Scheduling and Management (FSM) Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Field Service Scheduling and Management (FSM) Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Field Service Scheduling and Management (FSM) Software Market Size & Forecast, 2018-2028
4.5.1 Field Service Scheduling and Management (FSM) Software Market Size and Y-o-Y Growth
4.5.2 Field Service Scheduling and Management (FSM) Software Market Absolute $ Opportunity
Chapter 5 Global Field Service Scheduling and Management (FSM) Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Field Service Scheduling and Management (FSM) Software Market Size Forecast by Type
5.2.1 Cloud-Based
5.2.2 On-Premises
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Field Service Scheduling and Management (FSM) Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Field Service Scheduling and Management (FSM) Software Market Size Forecast by Applications
6.2.1 Large Enterprises(1000+ Users)
6.2.2 Medium-Sized Enterprise(499-1000 Users)
6.2.3 Small Enterprises(1-499 Users)
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Field Service Scheduling and Management (FSM) Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Field Service Scheduling and Management (FSM) Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Field Service Scheduling and Management (FSM) Software Analysis and Forecast
9.1 Introduction
9.2 North America Field Service Scheduling and Management (FSM) Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Field Service Scheduling and Management (FSM) Software Market Size Forecast by Type
9.6.1 Cloud-Based
9.6.2 On-Premises
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Field Service Scheduling and Management (FSM) Software Market Size Forecast by Applications
9.10.1 Large Enterprises(1000+ Users)
9.10.2 Medium-Sized Enterprise(499-1000 Users)
9.10.3 Small Enterprises(1-499 Users)
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Field Service Scheduling and Management (FSM) Software Analysis and Forecast
10.1 Introduction
10.2 Europe Field Service Scheduling and Management (FSM) Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Field Service Scheduling and Management (FSM) Software Market Size Forecast by Type
10.6.1 Cloud-Based
10.6.2 On-Premises
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Field Service Scheduling and Management (FSM) Software Market Size Forecast by Applications
10.10.1 Large Enterprises(1000+ Users)
10.10.2 Medium-Sized Enterprise(499-1000 Users)
10.10.3 Small Enterprises(1-499 Users)
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Field Service Scheduling and Management (FSM) Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Field Service Scheduling and Management (FSM) Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Field Service Scheduling and Management (FSM) Software Market Size Forecast by Type
11.6.1 Cloud-Based
11.6.2 On-Premises
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Field Service Scheduling and Management (FSM) Software Market Size Forecast by Applications
11.10.1 Large Enterprises(1000+ Users)
11.10.2 Medium-Sized Enterprise(499-1000 Users)
11.10.3 Small Enterprises(1-499 Users)
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Field Service Scheduling and Management (FSM) Software Analysis and Forecast
12.1 Introduction
12.2 Latin America Field Service Scheduling and Management (FSM) Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Field Service Scheduling and Management (FSM) Software Market Size Forecast by Type
12.6.1 Cloud-Based
12.6.2 On-Premises
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Field Service Scheduling and Management (FSM) Software Market Size Forecast by Applications
12.10.1 Large Enterprises(1000+ Users)
12.10.2 Medium-Sized Enterprise(499-1000 Users)
12.10.3 Small Enterprises(1-499 Users)
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Field Service Scheduling and Management (FSM) Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Field Service Scheduling and Management (FSM) Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Field Service Scheduling and Management (FSM) Software Market Size Forecast by Type
13.6.1 Cloud-Based
13.6.2 On-Premises
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Field Service Scheduling and Management (FSM) Software Market Size Forecast by Applications
13.10.1 Large Enterprises(1000+ Users)
13.10.2 Medium-Sized Enterprise(499-1000 Users)
13.10.3 Small Enterprises(1-499 Users)
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Field Service Scheduling and Management (FSM) Software Market: Competitive Dashboard
14.2 Global Field Service Scheduling and Management (FSM) Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 IFS
14.3.2 Microsoft
14.3.3 GoMoCha
14.3.4 ServiceMax
14.3.5 Salesforce
14.3.6 Oracle
14.3.7 ClickSoftware
14.3.8 Praxedo
14.3.9 Ducont
14.3.10 Arris
14.3.11 SAP
14.3.12 MSI Data
14.3.13 WorkWave
14.3.14 Mobile Reach
