Market Overview:
The global field service software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based field service software and the growing trend of BYOD (Bring Your Own Device). Additionally, the rising adoption of IoT-enabled devices is also contributing to the growth of this market. On the basis of type, the global field service software market can be segmented into cloud-based and on-premise software. The cloud-based segment is expected to grow at a higher CAGR than that of on-premise during the forecast period from 2018 to 2030. This can be attributed to several factors such as lower costs, scalability, and ease of use offered by cloud solutions as compared with on-premise solutions.
Product Definition:
Field service software is a type of business software that helps businesses manage and automate their field service operations. Field service software can help businesses manage their customer data, schedule appointments, track work orders, and invoice customers for services rendered. Field service software can be an important tool for businesses that rely on field technicians to provide services to customers.
Cloud:
Cloud is a collection of remote servers that can be connected to through a network. It provides shared resources and allows multiple users to access the data simultaneously. The technology enables service providers to offer computing capabilities via a web interface along with providing storage space and processing power. Cloud computing offers benefits such as increased efficiency, flexibility, scalability, reliability along with lower operational cost which is expected to drive the cloud in field service software market over the forecast period.
On-premise:
On-premise software is a type of cloud computing software that is installed and used on the end user's own computers or servers. The end-users can access the On-premise Software directly using their own equipment such as laptops, smartphones, and other devices. There are no additional costs for installing this type of Software; however, there are some maintenance charges associated with it which will be covered in later section.
Application Insights:
The software is used in various applications such as maintenance, repair and operations (MRO), asset management, project management, supply chain management and others. The largest companies are using the service for their entire portfolio of services. For instance, BASF uses field service software to provide a better experience to its customers by managing projects effectively and efficiently.
The global market has witnessed significant growth over the past few years on account of increasing demand from SMEs for efficient project completion with effective communication between departments within the company or across different companies. Furthermore, MRO segment is expected to grow at a rapid pace due to high demand for oil & gas equipment among other industrial machinery across all regions including North America, Europe, Asia Pacific and Middle East & Africa over the forecast period which will drive industry growth further.
Regional Analysis:
The North American regional market dominated the global field service software market in 2017. The growth of the region can be attributed to several factors such as increasing adoption of technologies, high demand for automation, and rising need for field service management solutions. Moreover, presence of numerous vendors in the U.S., such as ServiceNow Inc.; ZirMed Inc.; Fieldglass Solutions; and ServicePro Corporation; among others is also contributing towards industry growth in North America.
However, Asia Pacific is expected to emerge as a lucrative regional market over the forecast period owing to growing number of small & medium enterprises (SMEs) coupled with large enterprises looking for cloud-based solutions or on-premise hosted ones that offer flexibility and customization options at an economical cost along with advanced features required by their end users including mobile workforce optimization solution providers/agencies working across various industries verticals including telecom services & equipment manufacturing amongst others).
Growth Factors:
- Increasing demand for field service software from small and medium-sized businesses (SMBs) due to the growing need for enhanced efficiency and productivity.
- The advent of cloud-based field service software, which is helping businesses to manage their operations more effectively and efficiently.
- The increasing use of mobile devices by field workers for accessing real-time data and completing tasks on the go.
- Growing demand for integrated solutions that can help businesses automate their entire workflow, from scheduling appointments to invoicing customers.
Scope Of The Report
Report Attributes
Report Details
Report Title
Field Service Software Market Research Report
By Type
Cloud, On-premise
By Application
SMEs, Large Enterprises
By Companies
FieldEZ, GorillaDesk, ServiceTrade, Commusoft, Housecall Pro, P3, Tradify, RazorSync, Vonigo, Jobber, Fergus, Praxedo, ServiceBox, Service Fusion, Synchroteam, mHelpDesk, WorkWave Service, FieldEdge, ServiceTitan, Mobiwork MWS, ThermoGRID, ServSuite
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
236
Number of Tables & Figures
166
Customization Available
Yes, the report can be customized as per your need.
Global Field Service Software Market Report Segments:
The global Field Service Software market is segmented on the basis of:
Types
Cloud, On-premise
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
SMEs, Large Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- FieldEZ
- GorillaDesk
- ServiceTrade
- Commusoft
- Housecall Pro
- P3
- Tradify
- RazorSync
- Vonigo
- Jobber
- Fergus
- Praxedo
- ServiceBox
- Service Fusion
- Synchroteam
- mHelpDesk
- WorkWave Service
- FieldEdge
- ServiceTitan
- Mobiwork MWS
- ThermoGRID
- ServSuite
Highlights of The Field Service Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud
- On-premise
- By Application:
- SMEs
- Large Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Field Service Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Field service software is a type of software that helps businesses manage their customer service operations. It can include features such as scheduling and tracking customer interactions, managing complaints and resolving issues, and tracking the performance of employees.
Some of the key players operating in the field service software market are FieldEZ, GorillaDesk, ServiceTrade, Commusoft, Housecall Pro, P3, Tradify, RazorSync, Vonigo, Jobber, Fergus, Praxedo, ServiceBox, Service Fusion, Synchroteam, mHelpDesk, WorkWave Service, FieldEdge, ServiceTitan, Mobiwork MWS, ThermoGRID, ServSuite.
The field service software market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Field Service Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Field Service Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Field Service Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Field Service Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Field Service Software Market Size & Forecast, 2018-2028
4.5.1 Field Service Software Market Size and Y-o-Y Growth
4.5.2 Field Service Software Market Absolute $ Opportunity
Chapter 5 Global Field Service Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Field Service Software Market Size Forecast by Type
5.2.1 Cloud
5.2.2 On-premise
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Field Service Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Field Service Software Market Size Forecast by Applications
6.2.1 SMEs
6.2.2 Large Enterprises
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Field Service Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Field Service Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Field Service Software Analysis and Forecast
9.1 Introduction
9.2 North America Field Service Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Field Service Software Market Size Forecast by Type
9.6.1 Cloud
9.6.2 On-premise
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Field Service Software Market Size Forecast by Applications
9.10.1 SMEs
9.10.2 Large Enterprises
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Field Service Software Analysis and Forecast
10.1 Introduction
10.2 Europe Field Service Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Field Service Software Market Size Forecast by Type
10.6.1 Cloud
10.6.2 On-premise
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Field Service Software Market Size Forecast by Applications
10.10.1 SMEs
10.10.2 Large Enterprises
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Field Service Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Field Service Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Field Service Software Market Size Forecast by Type
11.6.1 Cloud
11.6.2 On-premise
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Field Service Software Market Size Forecast by Applications
11.10.1 SMEs
11.10.2 Large Enterprises
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Field Service Software Analysis and Forecast
12.1 Introduction
12.2 Latin America Field Service Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Field Service Software Market Size Forecast by Type
12.6.1 Cloud
12.6.2 On-premise
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Field Service Software Market Size Forecast by Applications
12.10.1 SMEs
12.10.2 Large Enterprises
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Field Service Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Field Service Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Field Service Software Market Size Forecast by Type
13.6.1 Cloud
13.6.2 On-premise
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Field Service Software Market Size Forecast by Applications
13.10.1 SMEs
13.10.2 Large Enterprises
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Field Service Software Market: Competitive Dashboard
14.2 Global Field Service Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 FieldEZ
14.3.2 GorillaDesk
14.3.3 ServiceTrade
14.3.4 Commusoft
14.3.5 Housecall Pro
14.3.6 P3
14.3.7 Tradify
14.3.8 RazorSync
14.3.9 Vonigo
14.3.10 Jobber
14.3.11 Fergus
14.3.12 Praxedo
14.3.13 ServiceBox
14.3.14 Service Fusion
14.3.15 Synchroteam
14.3.16 mHelpDesk
14.3.17 WorkWave Service
14.3.18 FieldEdge
14.3.19 ServiceTitan
14.3.20 Mobiwork MWS
14.3.21 ThermoGRID
14.3.22 ServSuite
