Market Overview:
The global healthcare business process outsourcing (BPO) market is expected to grow at a CAGR of 10.8% from 2018 to 2030. The market growth is attributed to the increasing demand for cost-effective and quality services by healthcare providers across the globe. The market is segmented on the basis of type, application, and region. On the basis of type, the market is segmented into manufacturing services, non-clinical services, and R&D services. Manufacturing services are further sub-segmented into medical device manufacturing, pharmaceuticals manufacturing, and biotechnology manufacturing. Non-clinical services are further sub-segmented into administrative & support service activities; cleaning & maintenance service activities; food preparation & catering service activities; security & investigation service activities; landscaping gardening service activities; veterinary care service activity). On the basis of application,the marketis dividedinto hospital sector nursing home sector other sectors (including clinics laboratories ambulatory surgery centers diagnostic imaging centers rehabilitation centers long term care facilities).
Product Definition:
Healthcare Business Process Outsourcing (BPO) is the contracting of specific healthcare-related processes to a third party service provider. This often includes services such as billing and insurance claims processing, appointment setting, and customer service. The benefits of Healthcare BPO include improved efficiency, cost savings, and enhanced customer service.
Manufacturing services:
Manufacturing services include designing, development, testing and monitoring of products or physical objects. Manufacturing services are used by healthcare business process outsourcing companies to reduce their operational cost and increase the quality of output. It also helps in improving patient care through better product designs which leads to reduced errors & wastage during production resulting in increased productivity.
Non-clinical services:
Non-clinical services are those activities that do not require clinical trial data for the implementation. It includes regulatory affairs, product registration, manufacturing and quality control among others. The healthcare business process outsourcing (BPO) market is expected to witness significant growth over the forecast period owing to rising demand for non-clinical services in emerging economies of Asia Pacific such as India and China among others.
Application Insights:
Based on application, the market is segmented into hospital, healthcare center and other; and nursing home, other medical facility and specialty care. Hospital was the largest revenue-generating segment in 2017 owing to increasing demand for outsourcing of various processes such as supply chain management, financial & administrative services among others. Furthermore, hospitals are focusing on cost reduction by reducing overheads through business process outsourcing while enhancing their focus on clinical activities.
The healthcare center segment is expected to witness significant growth over the forecast period owing to an increase in demand for technologically advanced facilities that offer enhanced patient care along with improved quality of life at a lower cost. Healthcare centers use BPOs to provide support in areas such as finance & accounting; human resources; information technology; purchasing & inventory control among others thus generating high revenue for BPO companies operating within this sector.
Regional Analysis:
North America dominated the global market in 2017. The presence of a large number of players, high adoption rate for advanced technologies, and favorable government initiatives are some factors driving the regional market. For instance, in 2014, IBM’s Watson helped improve patient safety by offering clinical insights that were not available through conventional means. This was achieved through an integration with Geisinger Health System’s Prodigy system which is an integrated healthcare information system used by more than 1 million people across 80 hospitals and 20 clinics in the U.
Asia Pacific is expected to be one of the fastest-growing regions over the forecast period owing to increasing investments from multinational companies as well as rising demand for services offered by local providers at lower costs compared to offshore centers. Furthermore, improving healthcare infrastructure coupled with growing awareness about quality medical services among consumers will drive growth over this period (2018-2030).
Growth Factors:
- Increasing demand for quality healthcare services: The global population is aging at an alarming rate, which is resulting in an increase in the demand for quality healthcare services. This is providing a major impetus to the growth of the Healthcare Business Process Outsourcing market.
- Rising focus on cost-effective solutions: Healthcare providers are increasingly focusing on cost-effective solutions to improve their operational efficiency and profitability. This is providing a major boost to the growth of the Healthcare Business Process Outsourcing market.
- Proliferation of digital technologies: The proliferation of digital technologies has led to a significant increase in the adoption of eHealth solutions by healthcare providers worldwide. This is benefiting the growth of the Healthcare Business Process Outsourcing market significantly.
Scope Of The Report
Report Attributes
Report Details
Report Title
Healthcare Business Process Outsourcing Market Research Report
By Type
Manufacturing services, Non-clinical services, R&D services
By Application
Hospital, Nursing Home, Other
By Companies
Accenture, R1 RCM, Allscripts, Capgemini, Cognizant, Dynamic Healthcare Systems, Eli Global, Gebbs, Genpact, IBM, Infosys BPM, Lonza, Parexel, IQVIA, Sutherland, Tata Consultancy Services, Truven Health, UnitedHealth, Wipro, Xerox
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
242
Number of Tables & Figures
170
Customization Available
Yes, the report can be customized as per your need.
Global Healthcare Business Process Outsourcing Market Report Segments:
The global Healthcare Business Process Outsourcing market is segmented on the basis of:
Types
Manufacturing services, Non-clinical services, R&D services
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Hospital, Nursing Home, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Accenture
- R1 RCM
- Allscripts
- Capgemini
- Cognizant
- Dynamic Healthcare Systems
- Eli Global
- Gebbs
- Genpact
- IBM
- Infosys BPM
- Lonza
- Parexel
- IQVIA
- Sutherland
- Tata Consultancy Services
- Truven Health
- UnitedHealth
- Wipro
- Xerox
Highlights of The Healthcare Business Process Outsourcing Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Manufacturing services
- Non-clinical services
- R&D services
- By Application:
- Hospital
- Nursing Home
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Healthcare Business Process Outsourcing Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Healthcare business process outsourcing (BPO) is a type of outsourced service that provides companies with the capability to outsource certain administrative and support functions within their healthcare businesses. BPO can include tasks such as customer service, billing, data entry, and even clinical research.
Some of the major companies in the healthcare business process outsourcing market are Accenture, R1 RCM, Allscripts, Capgemini, Cognizant, Dynamic Healthcare Systems, Eli Global, Gebbs, Genpact, IBM, Infosys BPM, Lonza, Parexel, IQVIA, Sutherland, Tata Consultancy Services, Truven Health, UnitedHealth, Wipro, Xerox.
The healthcare business process outsourcing market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Healthcare Business Process Outsourcing Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Healthcare Business Process Outsourcing Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Healthcare Business Process Outsourcing Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Healthcare Business Process Outsourcing Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Healthcare Business Process Outsourcing Market Size & Forecast, 2020-2028
4.5.1 Healthcare Business Process Outsourcing Market Size and Y-o-Y Growth
4.5.2 Healthcare Business Process Outsourcing Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Manufacturing services
5.2.2 Non-clinical services
5.2.3 R&D services
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Hospital
6.2.2 Nursing Home
6.2.3 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Healthcare Business Process Outsourcing Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Healthcare Business Process Outsourcing Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Manufacturing services
9.6.2 Non-clinical services
9.6.3 R&D services
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Hospital
9.10.2 Nursing Home
9.10.3 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Manufacturing services
10.6.2 Non-clinical services
10.6.3 R&D services
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Hospital
10.10.2 Nursing Home
10.10.3 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Manufacturing services
11.6.2 Non-clinical services
11.6.3 R&D services
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Hospital
11.10.2 Nursing Home
11.10.3 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Manufacturing services
12.6.2 Non-clinical services
12.6.3 R&D services
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Hospital
12.10.2 Nursing Home
12.10.3 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Manufacturing services
13.6.2 Non-clinical services
13.6.3 R&D services
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Hospital
13.10.2 Nursing Home
13.10.3 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Healthcare Business Process Outsourcing Market: Competitive Dashboard
14.2 Global Healthcare Business Process Outsourcing Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Accenture
14.3.2 R1 RCM
14.3.3 Allscripts
14.3.4 Capgemini
14.3.5 Cognizant
14.3.6 Dynamic Healthcare Systems
14.3.7 Eli Global
14.3.8 Gebbs
14.3.9 Genpact
14.3.10 IBM
14.3.11 Infosys BPM
14.3.12 Lonza
14.3.13 Parexel
14.3.14 IQVIA
14.3.15 Sutherland
14.3.16 Tata Consultancy Services
14.3.17 Truven Health
14.3.18 UnitedHealth
14.3.19 Wipro
14.3.20 Xerox
