Market Overview:
The global healthcare CRM market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for integrated healthcare CRM systems and the rising need for customer-centricity in the healthcare sector. The stand-alone systems segment is expected to dominate the global healthcare CRM market during the forecast period, owing to its low cost and easy implementation. However, the integrated systems segment is projected to grow at a higher CAGR than that of stand-alone systems during 2018–2030, owing to its ability to provide enhanced functionality and better performance.
Product Definition:
Healthcare CRM is a customer relationship management tool used in the healthcare industry. It helps to manage patient data, track interactions with patients, and keep track of communications with patients. Healthcare CRM is important because it allows healthcare providers to better manage patient care and communications.
Stand-alone Systems:
Stand-alone systems are software solutions that provide core functionality for managing patients, employees, and other organizational data. These systems can be used in conjunction with other software to enhance their capabilities. Stand-alone systems have gained popularity over the past few years due to the growing demand for efficient management of large volumes of clinical information generated by hospitals and healthcare organizations.
Integrated Systems:
Integrated systems are software platforms that integrate data from various sources and provide a unified view of the data to users. The integrated system in healthcare CRM helps doctors, patients, and other stakeholders access information related to the treatment process. Integrated systems have been gaining popularity over the past few years owing to their ability to centralize patient information across multiple channels such as email, websites, mobile applications etc.
Application Insights:
The other application segment includes laboratories, imaging centers, and home healthcare services. The growing demand for clinical research is expected to fuel the growth of this segment over the forecast period. Integrated healthcare CRM systems have been gaining traction in clinics and hospitals as they offer a combination of medical record management, billing & coding, payment processing, patient communication tools and administrative functions into a single system.
The integrated systems are widely used in clinics as well as hospitals due to their ability to manage patients¢â‚¬â„¢ data from different departments within an hospital or clinic setting. These systems also help providers improve workflow by integrating information from various sources such as lab results with insurance information with care plans for each patient which can be utilized by all involved parties i.e.
Regional Analysis:
North America dominated the global healthcare CRM market in 2017. The presence of well-established healthcare infrastructure, high adoption rate of advanced technologies coupled with a large number of companies present in this region are some factors responsible for its largest share. Moreover, increasing demand for cost-effective and efficient healthcare services is also expected to drive the growth during the forecast period.
Asia Pacific is anticipated to witness lucrative growth over the forecast period owing to various factors such as improving economic conditions and rising patient awareness regarding treatment options leading to an increase in medical tourism activities resulting into higher revenue generation from insurance companies that would ultimately drive industry expansion over next eight years.
Growth Factors:
- Increasing demand for better patient care and services
- Rising incidence of chronic diseases and other health conditions
- Growing need to manage healthcare costs effectively
- Proliferation of digital technologies and big data analytics in the healthcare sector
- Emergence of cloud-based CRM solutions
Scope Of The Report
Report Attributes
Report Details
Report Title
Healthcare CRM Market Research Report
By Type
Stand-alone Systems, Integrated Systems
By Application
Hospitals, Clinic, Other
By Companies
Epic Systems Corporation, eClinicalWorks, Practice Fusion, NextGen Healthcare, Allscripts, Cerner, MEDITECH, General Electric Healthcare IT, Athenahealth, McKesson, AmazingCharts, e-MDs, Care360, Vitera
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
135
Number of Tables & Figures
95
Customization Available
Yes, the report can be customized as per your need.
Global Healthcare CRM Market Report Segments:
The global Healthcare CRM market is segmented on the basis of:
Types
Stand-alone Systems, Integrated Systems
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Hospitals, Clinic, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Epic Systems Corporation
- eClinicalWorks
- Practice Fusion
- NextGen Healthcare
- Allscripts
- Cerner
- MEDITECH
- General Electric Healthcare IT
- Athenahealth
- McKesson
- AmazingCharts
- e-MDs
- Care360
- Vitera
Highlights of The Healthcare CRM Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Stand-alone Systems
- Integrated Systems
- By Application:
- Hospitals
- Clinic
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Healthcare CRM Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
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- Consumer Insights
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- Product & Brand Management
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Healthcare CRM is a software application that helps healthcare organizations manage customer relationships and interactions. Healthcare CRM can help hospitals track patient data, manage marketing campaigns, and keep tabs on customer satisfaction.
Some of the key players operating in the healthcare crm market are Epic Systems Corporation, eClinicalWorks, Practice Fusion, NextGen Healthcare, Allscripts, Cerner, MEDITECH, General Electric Healthcare IT, Athenahealth, McKesson, AmazingCharts, e-MDs, Care360, Vitera.
The healthcare crm market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Healthcare CRM Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Healthcare CRM Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Healthcare CRM Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Healthcare CRM Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Healthcare CRM Market Size & Forecast, 2020-2028
4.5.1 Healthcare CRM Market Size and Y-o-Y Growth
4.5.2 Healthcare CRM Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Stand-alone Systems
5.2.2 Integrated Systems
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Hospitals
6.2.2 Clinic
6.2.3 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Healthcare CRM Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Healthcare CRM Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Stand-alone Systems
9.6.2 Integrated Systems
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Hospitals
9.10.2 Clinic
9.10.3 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Stand-alone Systems
10.6.2 Integrated Systems
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Hospitals
10.10.2 Clinic
10.10.3 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Stand-alone Systems
11.6.2 Integrated Systems
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Hospitals
11.10.2 Clinic
11.10.3 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Stand-alone Systems
12.6.2 Integrated Systems
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Hospitals
12.10.2 Clinic
12.10.3 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Stand-alone Systems
13.6.2 Integrated Systems
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Hospitals
13.10.2 Clinic
13.10.3 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Healthcare CRM Market: Competitive Dashboard
14.2 Global Healthcare CRM Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Epic Systems Corporation
14.3.2 eClinicalWorks
14.3.3 Practice Fusion
14.3.4 NextGen Healthcare
14.3.5 Allscripts
14.3.6 Cerner
14.3.7 MEDITECH
14.3.8 General Electric Healthcare IT
14.3.9 Athenahealth
14.3.10 McKesson
14.3.11 AmazingCharts
14.3.12 e-MDs
14.3.13 Care360
14.3.14 Vitera
