Industry Growth Insights published a new data on “Help Desk Outsourcing Market”. The research report is titled “Help Desk Outsourcing Market research by Types (Outsourced Level 1 and Level 2 Support Services, Outsourced Technical Helpdesk Support Services), By Applications (Large Enterprises, Small and Medium Enterprises), By Players/Companies CSC, HCL Technologies, HP Enterprise Services, IBM, Qcom Outsourcing, Wipro”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Help Desk Outsourcing Market Research Report
By Type
Outsourced Level 1 and Level 2 Support Services, Outsourced Technical Helpdesk Support Services
By Application
Large Enterprises, Small and Medium Enterprises
By Companies
CSC, HCL Technologies, HP Enterprise Services, IBM, Qcom Outsourcing, Wipro
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
163
Number of Tables & Figures
115
Customization Available
Yes, the report can be customized as per your need.
Global Help Desk Outsourcing Market Report Segments:
The global Help Desk Outsourcing market is segmented on the basis of:
Types
Outsourced Level 1 and Level 2 Support Services, Outsourced Technical Helpdesk Support Services
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises, Small and Medium Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- CSC
- HCL Technologies
- HP Enterprise Services
- IBM
- Qcom Outsourcing
- Wipro
Highlights of The Help Desk Outsourcing Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Outsourced Level 1 and Level 2 Support Services
- Outsourced Technical Helpdesk Support Services
- By Application:
- Large Enterprises
- Small and Medium Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Help Desk Outsourcing Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Help desk outsourcing is the process of contracting a third-party company to provide customer service for your organization. This service can be provided through telephone support, online support, or a combination of both. Help desk outsourcing can save you time and money by freeing up your employees to focus on more important tasks.
Some of the major companies in the help desk outsourcing market are CSC, HCL Technologies, HP Enterprise Services, IBM, Qcom Outsourcing, Wipro.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Help Desk Outsourcing Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Help Desk Outsourcing Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Help Desk Outsourcing Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Help Desk Outsourcing Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Help Desk Outsourcing Market Size & Forecast, 2018-2028
4.5.1 Help Desk Outsourcing Market Size and Y-o-Y Growth
4.5.2 Help Desk Outsourcing Market Absolute $ Opportunity
Chapter 5 Global Help Desk Outsourcing Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Help Desk Outsourcing Market Size Forecast by Type
5.2.1 Outsourced Level 1 and Level 2 Support Services
5.2.2 Outsourced Technical Helpdesk Support Services
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Help Desk Outsourcing Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Help Desk Outsourcing Market Size Forecast by Applications
6.2.1 Large Enterprises
6.2.2 Small and Medium Enterprises
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Help Desk Outsourcing Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Help Desk Outsourcing Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Help Desk Outsourcing Analysis and Forecast
9.1 Introduction
9.2 North America Help Desk Outsourcing Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Help Desk Outsourcing Market Size Forecast by Type
9.6.1 Outsourced Level 1 and Level 2 Support Services
9.6.2 Outsourced Technical Helpdesk Support Services
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Help Desk Outsourcing Market Size Forecast by Applications
9.10.1 Large Enterprises
9.10.2 Small and Medium Enterprises
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Help Desk Outsourcing Analysis and Forecast
10.1 Introduction
10.2 Europe Help Desk Outsourcing Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Help Desk Outsourcing Market Size Forecast by Type
10.6.1 Outsourced Level 1 and Level 2 Support Services
10.6.2 Outsourced Technical Helpdesk Support Services
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Help Desk Outsourcing Market Size Forecast by Applications
10.10.1 Large Enterprises
10.10.2 Small and Medium Enterprises
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Help Desk Outsourcing Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Help Desk Outsourcing Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Help Desk Outsourcing Market Size Forecast by Type
11.6.1 Outsourced Level 1 and Level 2 Support Services
11.6.2 Outsourced Technical Helpdesk Support Services
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Help Desk Outsourcing Market Size Forecast by Applications
11.10.1 Large Enterprises
11.10.2 Small and Medium Enterprises
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Help Desk Outsourcing Analysis and Forecast
12.1 Introduction
12.2 Latin America Help Desk Outsourcing Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Help Desk Outsourcing Market Size Forecast by Type
12.6.1 Outsourced Level 1 and Level 2 Support Services
12.6.2 Outsourced Technical Helpdesk Support Services
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Help Desk Outsourcing Market Size Forecast by Applications
12.10.1 Large Enterprises
12.10.2 Small and Medium Enterprises
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Help Desk Outsourcing Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Help Desk Outsourcing Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Help Desk Outsourcing Market Size Forecast by Type
13.6.1 Outsourced Level 1 and Level 2 Support Services
13.6.2 Outsourced Technical Helpdesk Support Services
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Help Desk Outsourcing Market Size Forecast by Applications
13.10.1 Large Enterprises
13.10.2 Small and Medium Enterprises
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Help Desk Outsourcing Market: Competitive Dashboard
14.2 Global Help Desk Outsourcing Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 CSC
14.3.2 HCL Technologies
14.3.3 HP Enterprise Services
14.3.4 IBM
14.3.5 Qcom Outsourcing
14.3.6 Wipro
