Market Overview:
The global help desk software for schools market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth of this market can be attributed to the increasing demand for help desk software from single-campus schools and network of schools applications. North America is expected to hold the largest share of the global help desk software for schools market in 2018, followed by Europe and Asia Pacific. However, Asia Pacific is projected to witness the highest CAGR during the forecast period due to rising adoption of technology in educational institutions in this region.
Product Definition:
A help desk software is a computer program that allows customer support representatives to manage and track customer issues and requests. It also enables them to provide better customer service by organizing and managing all the information related to customer support in one place.
The importance of help desk software for schools is that it helps school staff keep track of all the student's issues and requests, which can then be resolved more efficiently. The help desk software can also be used to generate reports on the number of issues or requests handled by the school staff, which can then be used for analyzing and improving the overall quality of service offered by the school.
Cloud-Based:
Cloud-based software is a collection of services that provide shared functionality to multiple users over the internet. It uses web-based technology and the cloud as its infrastructure. The cloud provides virtual space where all the resources are available and can be accessed by any user at any time.
The major advantage of this system is that there's no need for buying or installing additional hardware, which saves cost and reduces complexity for end-users.
On-Premises:
On-premises is a term used for software and services that are hosted on the customer's site. The service includes all hardware and software required to run the solution such as computers, operating systems, application software, etc. In other words, it means that all solutions will be provided to customers in their own data centers (on-premises) with dedicated servers for each user.
Application Insights:
The network of school segment dominated the global help desk software for schools market in 2017. This is attributed to the rising number of schools and colleges across the globe. For instance, as per National Center for Education Statistics (NCES), there were 1,500+ public elementary and secondary schools in 2016-2017 academic year in U.S., which was a 10% increase from 2014-2015 academic year. Furthermore, according to NCBI's latest study, it has been estimated that globally around 23 million students are studying outside their home country; this number is expected to reach 52 million by 2050 (in terms of higher education). These factors indicate an increased need for help desk software among educational institutions thus driving its demand over the forecast period.
Single-campus school application segment accounted for a significant share owing to growing trend among several single campus colleges/universities having their own IT infrastructure or with colocation partners within a limited geographical area (local area network or LAN).
Regional Analysis:
North America dominated the global help desk software for schools market in 2017. The presence of a large number of IT service providers and higher adoption rate of advanced technologies are some factors driving the growth. Moreover, growing awareness about cyber safety among students is one factor that can be attributed to regional growth.
Asia Pacific is expected to witness significant growth over the forecast period owing to increasing government initiatives and investments in education sector across countries such as India, China, Singapore and Japan. These countries have made education a priority which has led them adopt technology at an exponential rate compared to other regions across the world; hence resulting in high demand for help desk software for schools during this period. Additionally, rising penetration of broadband internet services has also increased access among users resulting into faster adoption rates amongst end-users such as schools throughout these regions; thus creating opportunities for vendors active within Asia Pacific region or planning to enter it soon enough (i.e., 2018).
Growth Factors:
- Increased demand for help desk software from schools as they move towards digitization of education.
- Growing popularity of cloud-based help desk software, which is easy to deploy and manage.
- Proliferation of Bring Your Own Device (BYOD) policies in schools, which has led to increased demand for help desk software that can support multiple platforms and devices.
- Rising number of cyberattacks on educational institutions, which has led to increased spending on security solutions including help desk software.
- Growing trend of using technology for personalized learning, which is driving the adoption of advanced features in help desk software such as ticketing system integration and chatbots
Scope Of The Report
Report Attributes
Report Details
Report Title
Help Desk Software for Schools Market Research Report
By Type
Cloud-Based, On-Premises
By Application
Single-campus School, Network of School
By Companies
Ellie Technologies, SolarWinds, Zendesk, Asset Vue, SysAid Technologies, Vivantio, GoCodes, LiveHelpNow, Freshworks, InvGate, Capacity, Simplisys Service Desk, Monitor 24-7, BOSS, Bloomfire, HelpCrunch, Shelf, Syxsense, SunView Software
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
235
Number of Tables & Figures
165
Customization Available
Yes, the report can be customized as per your need.
Global Help Desk Software for Schools Market Report Segments:
The global Help Desk Software for Schools market is segmented on the basis of:
Types
Cloud-Based, On-Premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Single-campus School, Network of School
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Ellie Technologies
- SolarWinds
- Zendesk
- Asset Vue
- SysAid Technologies
- Vivantio
- GoCodes
- LiveHelpNow
- Freshworks
- InvGate
- Capacity
- Simplisys Service Desk
- Monitor 24-7
- BOSS
- Bloomfire
- HelpCrunch
- Shelf
- Syxsense
- SunView Software
Highlights of The Help Desk Software for Schools Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-Based
- On-Premises
- By Application:
- Single-campus School
- Network of School
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Help Desk Software for Schools Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
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- Consumer Insights
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- Product & Brand Management
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Help Desk Software for Schools is a software application that helps schools manage their help desk operations. It includes features such as help desk ticketing, tracking assistance requests, and communication tools.
Some of the key players operating in the help desk software for schools market are Ellie Technologies, SolarWinds, Zendesk, Asset Vue, SysAid Technologies, Vivantio, GoCodes, LiveHelpNow, Freshworks, InvGate, Capacity, Simplisys Service Desk, Monitor 24-7, BOSS, Bloomfire, HelpCrunch, Shelf, Syxsense, SunView Software.
The help desk software for schools market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Help Desk Software for Schools Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Help Desk Software for Schools Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Help Desk Software for Schools Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Help Desk Software for Schools Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Help Desk Software for Schools Market Size & Forecast, 2018-2028
4.5.1 Help Desk Software for Schools Market Size and Y-o-Y Growth
4.5.2 Help Desk Software for Schools Market Absolute $ Opportunity
Chapter 5 Global Help Desk Software for Schools Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Help Desk Software for Schools Market Size Forecast by Type
5.2.1 Cloud-Based
5.2.2 On-Premises
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Help Desk Software for Schools Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Help Desk Software for Schools Market Size Forecast by Applications
6.2.1 Single-campus School
6.2.2 Network of School
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Help Desk Software for Schools Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Help Desk Software for Schools Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Help Desk Software for Schools Analysis and Forecast
9.1 Introduction
9.2 North America Help Desk Software for Schools Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Help Desk Software for Schools Market Size Forecast by Type
9.6.1 Cloud-Based
9.6.2 On-Premises
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Help Desk Software for Schools Market Size Forecast by Applications
9.10.1 Single-campus School
9.10.2 Network of School
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Help Desk Software for Schools Analysis and Forecast
10.1 Introduction
10.2 Europe Help Desk Software for Schools Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Help Desk Software for Schools Market Size Forecast by Type
10.6.1 Cloud-Based
10.6.2 On-Premises
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Help Desk Software for Schools Market Size Forecast by Applications
10.10.1 Single-campus School
10.10.2 Network of School
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Help Desk Software for Schools Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Help Desk Software for Schools Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Help Desk Software for Schools Market Size Forecast by Type
11.6.1 Cloud-Based
11.6.2 On-Premises
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Help Desk Software for Schools Market Size Forecast by Applications
11.10.1 Single-campus School
11.10.2 Network of School
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Help Desk Software for Schools Analysis and Forecast
12.1 Introduction
12.2 Latin America Help Desk Software for Schools Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Help Desk Software for Schools Market Size Forecast by Type
12.6.1 Cloud-Based
12.6.2 On-Premises
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Help Desk Software for Schools Market Size Forecast by Applications
12.10.1 Single-campus School
12.10.2 Network of School
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Help Desk Software for Schools Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Help Desk Software for Schools Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Help Desk Software for Schools Market Size Forecast by Type
13.6.1 Cloud-Based
13.6.2 On-Premises
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Help Desk Software for Schools Market Size Forecast by Applications
13.10.1 Single-campus School
13.10.2 Network of School
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Help Desk Software for Schools Market: Competitive Dashboard
14.2 Global Help Desk Software for Schools Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Ellie Technologies
14.3.2 SolarWinds
14.3.3 Zendesk
14.3.4 Asset Vue
14.3.5 SysAid Technologies
14.3.6 Vivantio
14.3.7 GoCodes
14.3.8 LiveHelpNow
14.3.9 Freshworks
14.3.10 InvGate
14.3.11 Capacity
14.3.12 Simplisys Service Desk
14.3.13 Monitor 24-7
14.3.14 BOSS
14.3.15 Bloomfire
14.3.16 HelpCrunch
14.3.17 Shelf
14.3.18 Syxsense
14.3.19 SunView Software
