Market Overview:
The global help desk solutions market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for help desk solutions from SMBs and large enterprises across the globe. Additionally, the growing trend of cloud-based help desk solutions is also contributing to the growth of this market. However, lack of awareness about help desk solutions among small businesses is restraining the growth of this market to some extent.
Product Definition:
A help desk is an information and assistance resource that provides customer service to employees of an organization. Help desk solutions are a type of software that helps manage and organize help desk operations. They can provide a variety of features, such as ticket tracking, knowledge base management, and call logging. Help desk solutions can improve the efficiency and effectiveness of help desks by providing tools to manage requests more effectively and track resolutions. This can lead to improved customer satisfaction rates and reduced support costs.
Cloud based:
Cloud based is a model of delivering software-as-a-service (SaaS) which involves storing data on the internet and making it available to users over the internet. The concept of cloud was first introduced in the year 2006 by Salesforce.com, an American company which provides customer relationship management solutions for enterprises.
On Premise:
On premise is a term used for software or hardware installed at the customer's site. The on-premise software solutions are generally used by large enterprises and organizations that have complex IT infrastructures. On premise helpdesk solution provides all the necessary tools to manage end-users work environment, which includes e-mail, applications, data files and so on. It also helps in providing security to corporate network from virus attacks and other harmful threats.
Application Insights:
The Small and Medium-sized Businesses (SMBs) segment held the largest share of over 70% in 2017. The growing number of SMBs is one of the key factors driving the market. According to a study by GAVS, an IT consulting firm, around 60% to 80% of all businesses in Europe use Microsoft Windows operating system on their computers. Therefore, it is reasonable to assume that most if not all business computers are equipped with help desk software or service already installed thereby making them capable for remote assistance and support. Furthermore, according to a research study conducted by Computer Hope Corporation in 2015; it was estimated that around 50 million U.S.
Regional Analysis:
North America dominated the global help desk solutions market in 2017. North America is home to several SMBs and large enterprises that are increasingly adopting help desk software to improve their customer support services. The U.S., being a developed economy, has many large enterprises while small and medium-sized businesses (SMBs) form the majority of startups in this country.
Asia Pacific region is projected to grow at a lucrative rate over the forecast period due to increasing number of startups entering into various business sectors such as telecom, banking & financial services (BFS), retailing etc.
Growth Factors:
- Increased demand for help desk solutions from small and medium-sized businesses (SMBs) due to the growing complexity of IT infrastructure and the need for specialized support.
- The increasing popularity of cloud-based help desk solutions, which offer SMBs a more affordable and scalable option than on-premises software.
- The proliferation of mobile devices and BYOD policies, which has led to an increase in the number of support tickets related to device setup and troubleshooting.
- The growing demand for customer service automation tools that can help reduce the workload on help desks staffs.
Scope Of The Report
Report Attributes
Report Details
Report Title
Help Desk Solutions Market Research Report
By Type
Cloud based, On Premise
By Application
SMBs, Large Enterprises
By Companies
Freshdesk, Zendesk, Freshservice, LiveAgent, Samanage, Front, AzureDesk, ManageEngine ServiceDesk, Techinline FixMe.IT, Nectar Desk, TeamSupport, Vision Helpdesk, JIRA Service Desk, xSellco, LiveChat, MSP Anywhere, Dixa, NABD, DiamanteDesk, ZupportDesk
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
147
Number of Tables & Figures
103
Customization Available
Yes, the report can be customized as per your need.
Global Help Desk Solutions Market Report Segments:
The global Help Desk Solutions market is segmented on the basis of:
Types
Cloud based, On Premise
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
SMBs, Large Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Freshdesk
- Zendesk
- Freshservice
- LiveAgent
- Samanage
- Front
- AzureDesk
- ManageEngine ServiceDesk
- Techinline FixMe.IT
- Nectar Desk
- TeamSupport
- Vision Helpdesk
- JIRA Service Desk
- xSellco
- LiveChat
- MSP Anywhere
- Dixa
- NABD
- DiamanteDesk
- ZupportDesk
Highlights of The Help Desk Solutions Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud based
- On Premise
- By Application:
- SMBs
- Large Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Help Desk Solutions Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Help Desk Solutions is a software company that provides customer service solutions for businesses. Their products include help desk software, chatbots, and customer engagement tools. They offer a variety of services to help businesses manage their customer interactions and improve their overall customer experience.
Some of the major players in the help desk solutions market are Freshdesk, Zendesk, Freshservice, LiveAgent, Samanage, Front, AzureDesk, ManageEngine ServiceDesk, Techinline FixMe.IT, Nectar Desk, TeamSupport, Vision Helpdesk, JIRA Service Desk, xSellco, LiveChat, MSP Anywhere, Dixa, NABD, DiamanteDesk, ZupportDesk.
The help desk solutions market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Help Desk Solutions Market Overview 4.1 Introduction 4.1.1 Market Taxonomy 4.1.2 Market Definition 4.1.3 Macro-Economic Factors Impacting the Market Growth 4.2 Help Desk Solutions Market Dynamics 4.2.1 Market Drivers 4.2.2 Market Restraints 4.2.3 Market Opportunity 4.3 Help Desk Solutions Market - Supply Chain Analysis 4.3.1 List of Key Suppliers 4.3.2 List of Key Distributors 4.3.3 List of Key Consumers 4.4 Key Forces Shaping the Help Desk Solutions Market 4.4.1 Bargaining Power of Suppliers 4.4.2 Bargaining Power of Buyers 4.4.3 Threat of Substitution 4.4.4 Threat of New Entrants 4.4.5 Competitive Rivalry 4.5 Global Help Desk Solutions Market Size & Forecast, 2020-2028 4.5.1 Help Desk Solutions Market Size and Y-o-Y Growth 4.5.2 Help Desk Solutions Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Cloud based
5.2.2 On Premise
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 SMBs
6.2.2 Large Enterprises
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Help Desk Solutions Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Help Desk Solutions Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Cloud based
9.6.2 On Premise
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 SMBs
9.10.2 Large Enterprises
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Cloud based
10.6.2 On Premise
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 SMBs
10.10.2 Large Enterprises
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Cloud based
11.6.2 On Premise
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 SMBs
11.10.2 Large Enterprises
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Cloud based
12.6.2 On Premise
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 SMBs
12.10.2 Large Enterprises
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Cloud based
13.6.2 On Premise
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 SMBs
13.10.2 Large Enterprises
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Help Desk Solutions Market: Competitive Dashboard
14.2 Global Help Desk Solutions Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Freshdesk
14.3.2 Zendesk
14.3.3 Freshservice
14.3.4 LiveAgent
14.3.5 Samanage
14.3.6 Front
14.3.7 AzureDesk
14.3.8 ManageEngine ServiceDesk
14.3.9 Techinline FixMe.IT
14.3.10 Nectar Desk
14.3.11 TeamSupport
14.3.12 Vision Helpdesk
14.3.13 JIRA Service Desk
14.3.14 xSellco
14.3.15 LiveChat
14.3.16 MSP Anywhere
14.3.17 Dixa
14.3.18 NABD
14.3.19 DiamanteDesk
14.3.20 ZupportDesk