Industry Growth Insights published a new data on “Helpdesk Automation Market”. The research report is titled “Helpdesk Automation Market research by Types (Incident Management Systems, Self-service Password Reset, Knowledge Base, Incident Management Portal, Automated Diagnostics), By Applications (IT and Telecom, BFSI, Government and Education, Healthcare, Manufacturing and Automotive, Retail, Others), By Players/Companies BMC Software, Broadcom, HP Enterprise Services, ServiceNow, Atlassian, Axios Systems, Cherwell Software, Freshdesk, Happyfox, Kayako, NTR Global, Resolve Systems, Sunrise Software, SunView Software, Vision Helpdesk, Vorex”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Helpdesk Automation Market Research Report
By Type
Incident Management Systems, Self-service Password Reset, Knowledge Base, Incident Management Portal, Automated Diagnostics
By Application
IT and Telecom, BFSI, Government and Education, Healthcare, Manufacturing and Automotive, Retail, Others
By Companies
BMC Software, Broadcom, HP Enterprise Services, ServiceNow, Atlassian, Axios Systems, Cherwell Software, Freshdesk, Happyfox, Kayako, NTR Global, Resolve Systems, Sunrise Software, SunView Software, Vision Helpdesk, Vorex
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
160
Number of Tables & Figures
112
Customization Available
Yes, the report can be customized as per your need.
Global Helpdesk Automation Market Report Segments:
The global Helpdesk Automation market is segmented on the basis of:
Types
Incident Management Systems, Self-service Password Reset, Knowledge Base, Incident Management Portal, Automated Diagnostics
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
IT and Telecom, BFSI, Government and Education, Healthcare, Manufacturing and Automotive, Retail, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- BMC Software
- Broadcom
- HP Enterprise Services
- ServiceNow
- Atlassian
- Axios Systems
- Cherwell Software
- Freshdesk
- Happyfox
- Kayako
- NTR Global
- Resolve Systems
- Sunrise Software
- SunView Software
- Vision Helpdesk
- Vorex
Highlights of The Helpdesk Automation Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Incident Management Systems
- Self-service Password Reset
- Knowledge Base
- Incident Management Portal
- Automated Diagnostics
- By Application:
- IT and Telecom
- BFSI
- Government and Education
- Healthcare
- Manufacturing and Automotive
- Retail
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Helpdesk Automation Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Helpdesk automation is a process that helps organizations manage and automate their customer service interactions. It can include features such as ticketing, chatbots, and automated responses. Helpdesk automation can help reduce the time it takes to respond to customer inquiries, improve communication between customers and support staff, and increase efficiency overall.
Some of the major players in the helpdesk automation market are BMC Software, Broadcom, HP Enterprise Services, ServiceNow, Atlassian, Axios Systems, Cherwell Software, Freshdesk, Happyfox, Kayako, NTR Global, Resolve Systems, Sunrise Software, SunView Software, Vision Helpdesk, Vorex.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Helpdesk Automation Market Overview 4.1 Introduction 4.1.1 Market Taxonomy 4.1.2 Market Definition 4.1.3 Macro-Economic Factors Impacting the Market Growth 4.2 Helpdesk Automation Market Dynamics 4.2.1 Market Drivers 4.2.2 Market Restraints 4.2.3 Market Opportunity 4.3 Helpdesk Automation Market - Supply Chain Analysis 4.3.1 List of Key Suppliers 4.3.2 List of Key Distributors 4.3.3 List of Key Consumers 4.4 Key Forces Shaping the Helpdesk Automation Market 4.4.1 Bargaining Power of Suppliers 4.4.2 Bargaining Power of Buyers 4.4.3 Threat of Substitution 4.4.4 Threat of New Entrants 4.4.5 Competitive Rivalry 4.5 Global Helpdesk Automation Market Size & Forecast, 2018-2028 4.5.1 Helpdesk Automation Market Size and Y-o-Y Growth 4.5.2 Helpdesk Automation Market Absolute $ Opportunity
Chapter 5 Global Helpdesk Automation Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Helpdesk Automation Market Size Forecast by Type
5.2.1 Incident Management Systems
5.2.2 Self-service Password Reset
5.2.3 Knowledge Base
5.2.4 Incident Management Portal
5.2.5 Automated Diagnostics
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Helpdesk Automation Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Helpdesk Automation Market Size Forecast by Applications
6.2.1 IT and Telecom
6.2.2 BFSI
6.2.3 Government and Education
6.2.4 Healthcare
6.2.5 Manufacturing and Automotive
6.2.6 Retail
6.2.7 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Helpdesk Automation Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Helpdesk Automation Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Helpdesk Automation Analysis and Forecast
9.1 Introduction
9.2 North America Helpdesk Automation Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Helpdesk Automation Market Size Forecast by Type
9.6.1 Incident Management Systems
9.6.2 Self-service Password Reset
9.6.3 Knowledge Base
9.6.4 Incident Management Portal
9.6.5 Automated Diagnostics
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Helpdesk Automation Market Size Forecast by Applications
9.10.1 IT and Telecom
9.10.2 BFSI
9.10.3 Government and Education
9.10.4 Healthcare
9.10.5 Manufacturing and Automotive
9.10.6 Retail
9.10.7 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Helpdesk Automation Analysis and Forecast
10.1 Introduction
10.2 Europe Helpdesk Automation Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Helpdesk Automation Market Size Forecast by Type
10.6.1 Incident Management Systems
10.6.2 Self-service Password Reset
10.6.3 Knowledge Base
10.6.4 Incident Management Portal
10.6.5 Automated Diagnostics
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Helpdesk Automation Market Size Forecast by Applications
10.10.1 IT and Telecom
10.10.2 BFSI
10.10.3 Government and Education
10.10.4 Healthcare
10.10.5 Manufacturing and Automotive
10.10.6 Retail
10.10.7 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Helpdesk Automation Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Helpdesk Automation Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Helpdesk Automation Market Size Forecast by Type
11.6.1 Incident Management Systems
11.6.2 Self-service Password Reset
11.6.3 Knowledge Base
11.6.4 Incident Management Portal
11.6.5 Automated Diagnostics
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Helpdesk Automation Market Size Forecast by Applications
11.10.1 IT and Telecom
11.10.2 BFSI
11.10.3 Government and Education
11.10.4 Healthcare
11.10.5 Manufacturing and Automotive
11.10.6 Retail
11.10.7 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Helpdesk Automation Analysis and Forecast
12.1 Introduction
12.2 Latin America Helpdesk Automation Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Helpdesk Automation Market Size Forecast by Type
12.6.1 Incident Management Systems
12.6.2 Self-service Password Reset
12.6.3 Knowledge Base
12.6.4 Incident Management Portal
12.6.5 Automated Diagnostics
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Helpdesk Automation Market Size Forecast by Applications
12.10.1 IT and Telecom
12.10.2 BFSI
12.10.3 Government and Education
12.10.4 Healthcare
12.10.5 Manufacturing and Automotive
12.10.6 Retail
12.10.7 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Helpdesk Automation Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Helpdesk Automation Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Helpdesk Automation Market Size Forecast by Type
13.6.1 Incident Management Systems
13.6.2 Self-service Password Reset
13.6.3 Knowledge Base
13.6.4 Incident Management Portal
13.6.5 Automated Diagnostics
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Helpdesk Automation Market Size Forecast by Applications
13.10.1 IT and Telecom
13.10.2 BFSI
13.10.3 Government and Education
13.10.4 Healthcare
13.10.5 Manufacturing and Automotive
13.10.6 Retail
13.10.7 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Helpdesk Automation Market: Competitive Dashboard
14.2 Global Helpdesk Automation Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 BMC Software
14.3.2 Broadcom
14.3.3 HP Enterprise Services
14.3.4 ServiceNow
14.3.5 Atlassian
14.3.6 Axios Systems
14.3.7 Cherwell Software
14.3.8 Freshdesk
14.3.9 Happyfox
14.3.10 Kayako
14.3.11 NTR Global
14.3.12 Resolve Systems
14.3.13 Sunrise Software
14.3.14 SunView Software
14.3.15 Vision Helpdesk
14.3.16 Vorex