Market Overview:
The global hotel guest feedback and surveying software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based solutions, rising adoption of mobile devices, and growing need for customer satisfaction. Based on type, the global hotel guest feedback and surveying software market can be segmented into cloud-based and on-premises solutions. The cloud-based segment is expected to grow at a higher CAGR than the on-premises segment during the forecast period. This growth can be attributed to the increasing demand for cloud-based solutions due to their advantages such as low cost of ownership, scalability, and easy deployment. Based on application, the global hotel guest feedback and surveying software market can be divided into luxury & high-end hotels, mid-range hotels & business hotels, resorts hotels, boutique hotels, and others (such as educational institutions). The luxury & high end hotel segment is projected to account for a major share of this market during the forecast period owing to increased spending by tourists across regions such as North America , Europe , Asia Pacific , Latin America ,and Middle East & Africa .
Product Definition:
Hotel Guest Feedback and Surveying Software is used to collect feedback and survey data from guests staying at a hotel. This information can be used to improve the guest experience, as well as track overall satisfaction with the hotel.
Cloud Based:
Cloud-based software is a collection of on-demand resources that can be used and accessed remotely. The service offers benefits such as increased flexibility, reduced costs, and greater efficiency in terms of time & effort required to run a business. Cloud based software solutions are gaining popularity among end users due to the associated benefits with its usage.
On-Premises:
On-premises software is a type of software that is installed and used directly by the end-users or consumers. The major advantage of on-premises software is that it can be modified easily as per the requirement which helps in providing customized services to customers. On-premise solutions are widely used for feedback management, customer surveys, loyalty programs, gift card management and other related activities.
Application Insights:
The luxury and high-end hotels application segment led the market in 2017 and is projected to continue its dominance over the forecast period. The segment accounted for more than 40% of the overall share in 2017. This growth can be attributed to a surge in demand for luxury hotel rooms across various regions, including Asia Pacific, North America and Europe.
The mid-range hotels & business hotels application segment is expected to register significant growth over the forecast period owing to an increase in demand for economical hotel rooms within short distances from major corporate offices or commercial centers, airports and railway stations. In addition, increasing government initiatives regarding tourism development are likely to propel industry expansion over the coming years.
Regional Analysis:
North America dominated the global market in 2017. The growth of this region can be attributed to the increasing number of hotel projects and renovation activities in U.S. In addition, rising demand for luxury hotels is expected to drive regional growth over the forecast period.
Growth Factors:
- Increasing demand for customer satisfaction and experience in the hospitality industry
- Growing adoption of technology-enabled solutions for better customer engagement
- Proliferation of mobile devices and apps that offer easy access to guest feedback surveys
- Emergence of social media as a powerful tool for marketing and word-of-mouth referrals
- Rising focus on data analytics to derive actionable insights from customer feedback
Scope Of The Report
Report Attributes
Report Details
Report Title
Hotel Guest Feedback and Surveying Software Market Research Report
By Type
Cloud Based, On-Premises
By Application
Luxury & High-End Hotels, Mid-Range Hotels & Business Hotels, Resorts Hotels, Boutique Hotels, Others
By Companies
GuestRevu, TrustYou, Revinate, Loopon, Service Metrics, Medallia, Helix (micrometrics), ReviewPro, CustomerCount, Feedier, Flexkeeping, TripAdvisor, Ask Nicely, Clarabridge, Local Measure
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
179
Number of Tables & Figures
126
Customization Available
Yes, the report can be customized as per your need.
Global Hotel Guest Feedback and Surveying Software Market Report Segments:
The global Hotel Guest Feedback and Surveying Software market is segmented on the basis of:
Types
Cloud Based, On-Premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Luxury & High-End Hotels, Mid-Range Hotels & Business Hotels, Resorts Hotels, Boutique Hotels, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- GuestRevu
- TrustYou
- Revinate
- Loopon
- Service Metrics
- Medallia
- Helix (micrometrics)
- ReviewPro
- CustomerCount
- Feedier
- Flexkeeping
- TripAdvisor
- Ask Nicely
- Clarabridge
- Local Measure
Highlights of The Hotel Guest Feedback and Surveying Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud Based
- On-Premises
- By Application:
- Luxury & High-End Hotels
- Mid-Range Hotels & Business Hotels
- Resorts Hotels
- Boutique Hotels
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Hotel Guest Feedback and Surveying Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Hotel Guest Feedback and Surveying Software is a software application that helps hotels collect feedback from their guests. It allows the hotel to survey its guests about their experience at the hotel, and to gather feedback on various aspects of the guest experience, such as room quality, service quality, food quality, etc.
Some of the major companies in the hotel guest feedback and surveying software market are GuestRevu, TrustYou, Revinate, Loopon, Service Metrics, Medallia, Helix (micrometrics), ReviewPro, CustomerCount, Feedier, Flexkeeping, TripAdvisor, Ask Nicely, Clarabridge, Local Measure.
The hotel guest feedback and surveying software market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Hotel Guest Feedback and Surveying Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Hotel Guest Feedback and Surveying Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Hotel Guest Feedback and Surveying Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Hotel Guest Feedback and Surveying Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Hotel Guest Feedback and Surveying Software Market Size & Forecast, 2018-2028
4.5.1 Hotel Guest Feedback and Surveying Software Market Size and Y-o-Y Growth
4.5.2 Hotel Guest Feedback and Surveying Software Market Absolute $ Opportunity
Chapter 5 Global Hotel Guest Feedback and Surveying Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Hotel Guest Feedback and Surveying Software Market Size Forecast by Type
5.2.1 Cloud Based
5.2.2 On-Premises
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Hotel Guest Feedback and Surveying Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Hotel Guest Feedback and Surveying Software Market Size Forecast by Applications
6.2.1 Luxury & High-End Hotels
6.2.2 Mid-Range Hotels & Business Hotels
6.2.3 Resorts Hotels
6.2.4 Boutique Hotels
6.2.5 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Hotel Guest Feedback and Surveying Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Hotel Guest Feedback and Surveying Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Hotel Guest Feedback and Surveying Software Analysis and Forecast
9.1 Introduction
9.2 North America Hotel Guest Feedback and Surveying Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Hotel Guest Feedback and Surveying Software Market Size Forecast by Type
9.6.1 Cloud Based
9.6.2 On-Premises
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Hotel Guest Feedback and Surveying Software Market Size Forecast by Applications
9.10.1 Luxury & High-End Hotels
9.10.2 Mid-Range Hotels & Business Hotels
9.10.3 Resorts Hotels
9.10.4 Boutique Hotels
9.10.5 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Hotel Guest Feedback and Surveying Software Analysis and Forecast
10.1 Introduction
10.2 Europe Hotel Guest Feedback and Surveying Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Hotel Guest Feedback and Surveying Software Market Size Forecast by Type
10.6.1 Cloud Based
10.6.2 On-Premises
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Hotel Guest Feedback and Surveying Software Market Size Forecast by Applications
10.10.1 Luxury & High-End Hotels
10.10.2 Mid-Range Hotels & Business Hotels
10.10.3 Resorts Hotels
10.10.4 Boutique Hotels
10.10.5 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Hotel Guest Feedback and Surveying Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Hotel Guest Feedback and Surveying Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Hotel Guest Feedback and Surveying Software Market Size Forecast by Type
11.6.1 Cloud Based
11.6.2 On-Premises
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Hotel Guest Feedback and Surveying Software Market Size Forecast by Applications
11.10.1 Luxury & High-End Hotels
11.10.2 Mid-Range Hotels & Business Hotels
11.10.3 Resorts Hotels
11.10.4 Boutique Hotels
11.10.5 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Hotel Guest Feedback and Surveying Software Analysis and Forecast
12.1 Introduction
12.2 Latin America Hotel Guest Feedback and Surveying Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Hotel Guest Feedback and Surveying Software Market Size Forecast by Type
12.6.1 Cloud Based
12.6.2 On-Premises
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Hotel Guest Feedback and Surveying Software Market Size Forecast by Applications
12.10.1 Luxury & High-End Hotels
12.10.2 Mid-Range Hotels & Business Hotels
12.10.3 Resorts Hotels
12.10.4 Boutique Hotels
12.10.5 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Hotel Guest Feedback and Surveying Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Hotel Guest Feedback and Surveying Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Hotel Guest Feedback and Surveying Software Market Size Forecast by Type
13.6.1 Cloud Based
13.6.2 On-Premises
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Hotel Guest Feedback and Surveying Software Market Size Forecast by Applications
13.10.1 Luxury & High-End Hotels
13.10.2 Mid-Range Hotels & Business Hotels
13.10.3 Resorts Hotels
13.10.4 Boutique Hotels
13.10.5 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Hotel Guest Feedback and Surveying Software Market: Competitive Dashboard
14.2 Global Hotel Guest Feedback and Surveying Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 GuestRevu
14.3.2 TrustYou
14.3.3 Revinate
14.3.4 Loopon
14.3.5 Service Metrics
14.3.6 Medallia
14.3.7 Helix (micrometrics)
14.3.8 ReviewPro
14.3.9 CustomerCount
14.3.10 Feedier
14.3.11 Flexkeeping
14.3.12 TripAdvisor
14.3.13 Ask Nicely
14.3.14 Clarabridge
14.3.15 Local Measure
