Global Industry-Specific Help Desk Software Market by Type (Cloud Based, On-Premise), By Application (Large Enterprise, SMEs) and Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030

                                          

                                                                                       
Market Overview:

The global industry-specific help desk software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing demand for cloud-based help desk software and the growing trend of BYOD (Bring Your Own Device). Additionally, the rising adoption of Industry 4.0 is also contributing significantly to the growth of this market. On the basis of type, cloud-based help desk software held a dominant share in 2017 and is expected to maintain its dominance throughout the forecast period. This can be attributed to various benefits offered by cloud-based solutions such as scalability, flexibility, and cost efficiency.



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Product Definition:

Industry-specific help desk software is designed to specifically meet the needs of a certain industry or sector. It can include features that are tailored to the specific needs of that industry, such as contact management software for customer service reps in the retail sector, or software that helps track and manage inventory for companies in the manufacturing sector. Industry-specific help desk software can be an important tool for companies in a particular industry, as it can help them streamline their operations and improve customer service.

Cloud Based:

Cloud-based software is a type of software service that provides solutions to help businesses automate their IT processes and activities. The solutions are delivered via the internet and can be remotely accessed from any part of the world. Cloud-based services offer various benefits such as reduced costs, increased efficiency, enhanced productivity, better utilization of resources, ease of accessibility & deployment etc., which has resulted in its growing demand among small & medium enterprises as well as large enterprises globally.

On-Premise:

On-premise software is a type of computer software that is installed and used on the end user's computers or devices without any network connection. The end-user can access the On-premise software directly, thus making it an ideal choice for data security and privacy protection. However, due to increasing demand for cloud computing services; several companies are shifting their data storage from on premise to cloud service which may result in loss of control over certain applications or data.

Application Insights:

The large enterprise segment accounted for the largest market share in 2017 and is expected to continue its dominance over the forecast period. The growth of this segment can be attributed to factors such as rapid expansion of large enterprises, increasing use of help desk software by large organizations and growing demand for skilled resources.

SMEs are projected to register a significant CAGR during the forecast period owing to rising adoption of industry-specific help desk software, need for specialized IT support among small businesses and growing penetration in developing countries like India & China. For instance, 99Targets has been able to provide customized solutions according with the requirements of SMEs which include installation & configuration services along with remote monitoring & support which are highly expensive for SMEs who opts ¢â‚¬Å“outsource¢â‚¬ IT services from external providers. This factor is anticipated to contribute significantly towards revenue generation over the next few years.

Regional Analysis:

North America dominated the global industry-specific help desk software market in 2017. North America is home to several large enterprises as well as small and medium-sized businesses (SMEs). The former are more comfortable with technology and are early adopters of advanced solutions, which has resulted in the high demand for their support. Additionally, these companies have a strong IT infrastructure that they manage on a day-to-day basis. This results in higher adoption of help desk software by such companies.

Asia Pacific is expected to be the fastest growing region over the forecast period owing to an increase in IT spending by enterprises coupled with government initiatives towards digitalization across various sectors including healthcare, banking & financial services (BFS), telecom, transportation & logistics (T&L) among others.

Growth Factors:

Increased demand for industry-specific help desk software from small and medium businesses (SMBs) due to the growing awareness of the benefits of such software.
The increasing trend of outsourcing IT services, which is driving the demand for help desk software as it enables companies to manage and monitor their IT infrastructure effectively.
The growing popularity of cloud-based help desk software, which is making it easier for companies to manage and access their help desk data from anywhere at any time.
The increasing use of mobile devices by employees, which is resulting in a higher number of support requests that need to be handled by help desks; this is driving the demand for industry-specific help desk software that offers mobile support features.
The rising number of cyber threats and data breaches, which has led organizations to invest in better security solutions, including industry-specifichelp desksoftware; this is contributing significantlyto the growthof the market


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Scope Of The Report
Report Attributes
Report Details
Report Title
Industry-Specific Help Desk Software Market Research Report
By Type
Cloud Based, On-Premise
By Application
Large Enterprise, SMEs
By Companies
Freshservice, Salesforce, Zendesk, Zoho, TeamSupport, Jitbit, LiveAgent, Xsellco, SysAid, Samanage, Azuredesk, Kayako
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
219
Number of Tables & Figures
154
Customization Available
Yes, the report can be customized as per your need.

Global Industry-Specific Help Desk Software Market Report Segments:
The global Industry-Specific Help Desk Software market is segmented on the basis of:
Types
Cloud Based, On-Premise
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprise, SMEs
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
Freshservice
Salesforce
Zendesk
Zoho
TeamSupport
Jitbit
LiveAgent
Xsellco
SysAid
Samanage
Azuredesk
Kayako



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Highlights of The Industry-Specific Help Desk Software Market Report:
The market structure and projections for the coming years.
Drivers, restraints, opportunities, and current trends of market.
Historical data and forecast.
Estimations for the forecast period 2030.
Developments and trends in the market.
By Type:
Cloud Based
On-Premise
By Application:
Large Enterprise
SMEs
Market scenario by region, sub-region, and country.
Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Industry-Specific Help Desk Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
North America
Europe
Asia Pacific
Middle East & Africa
Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
Correctly Positioning New Products
Market Entry Strategies
Business Expansion Strategies
Consumer Insights
Understanding Competition Scenario
Product & Brand Management
Channel & Customer Management
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8 Reasons to Buy This Report
Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
Implemented Robust Methodology to Prepare the Report
Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
Provides Information About the Top-winning Strategies Implemented by Industry Players.
In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
Customization of the Report Available

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