Market Overview:
The global IT service management market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for IT services and the need for better control over these services. The market is segmented on the basis of type, application, and region. On the basis of type, it is divided into configuration management, DBMS management, and IT asset management. Configuration management dominates this market with a share of more than 50%. This can be attributed to its ability to manage changes in business processes and systems effectively. By application, it is classified into IT & telecommunication, healthcare, media & entertainment, retail BFSI), etc.
Product Definition:
An Information Technology (IT) Service Management system is a framework that defines and enforces how an organization delivers and supports its IT services to its customers or users. ITSM includes the processes, methods, and tools used by organizations to plan, deliver, operate, monitor, measure and improve their IT services. The main objectives of ITSM are to ensure that the delivery of IT services meets the needs of the business while also providing value for money.
Configuration Management:
The global configuration management, also known as control management or data management is a systematic way of recording, monitoring and controlling the configuration of physical devices as well as software based systems. It provides information about the status and condition of these devices to help operators monitor their performance. In addition, it helps them take preventive measures in case there are any problems with the device functioning.
IT Asset Management:
IT Asset Management (ITAM) is a tool that helps to minimize the cost of IT services and improve service delivery. It also helps in improving the utilization of assets within an enterprise by managing IT equipment, software, and infrastructure. The key benefit offered by this technology is improved return on investment (ROI). This technology provides real-time asset information which enables enterprises to track usage trends thereby enabling them to make better decisions regarding management and allocation of resources.
Application Insights:
The IT & telecommunication segment dominated the global market in 2017. The growth of this segment can be attributed to the increasing demand for communication services and products such as data centers, cloud computing, and smartphones. Furthermore, factors such as growing IT spending by telecom companies on network infrastructure and application development are expected to drive the industry over the forecast period.
Healthcare is anticipated to witness significant growth over the forecast period owing to a rise in demand for patient care services coupled with an increase in investments by governments on healthcare infrastructure development across countries worldwide.
Regional Analysis:
The North American regional market dominated the global IT service management market in 2016 and is expected to continue its dominance over the forecast period. The growth can be attributed to increasing outsourcing activities in this region. The rising number of service providers and their efforts to offer a range of services are also driving the demand for ITSM solutions in this region. Moreover, growing regulatory requirements for maintaining data security are further propelling the adoption of these services across various industries within North America.
The Asia Pacific regional market is anticipated to witness significant growth over the forecast period owing to increasing investments by governments as well as private players towards developing digital infrastructure, which has led to an increase in cloud computing adoption across several sectors such as healthcare, retail, government & defense among others’ in order improve operational efficiency and reduce costs associated with ownership of hardware & software assets or provisioning new ones at short notice (also known as on-demand).
Growth Factors:
- Increased demand for IT services due to the growth of digital businesses
- The need for improved service quality and faster response times
- The growing popularity of cloud-based services
- The increasing use of mobile devices and BYOD policies in organizations
- The need to manage big data and complex IT infrastructures
Scope Of The Report
Report Attributes
Report Details
Report Title
IT Service Management Market Research Report
By Type
Configuration Management, IT Asset Management, DBMS Management
By Application
IT & Telecommunication, Healthcare, Media & Entertainment, Retail, BFSI
By Companies
IBM, Absolute Software, Microsoft, Axios Systems, Cherwell Software, Citrix Systems, Compuware, EMC, IVANTI, Service Now, BMC Software, HP
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
227
Number of Tables & Figures
159
Customization Available
Yes, the report can be customized as per your need.
Global IT Service Management Market Report Segments:
The global IT Service Management market is segmented on the basis of:
Types
Configuration Management, IT Asset Management, DBMS Management
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
IT & Telecommunication, Healthcare, Media & Entertainment, Retail, BFSI
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- IBM
- Absolute Software
- Microsoft
- Axios Systems
- Cherwell Software
- Citrix Systems
- Compuware
- EMC
- IVANTI
- Service Now
- BMC Software
- HP
Highlights of The IT Service Management Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Configuration Management
- IT Asset Management
- DBMS Management
- By Application:
- IT & Telecommunication
- Healthcare
- Media & Entertainment
- Retail
- BFSI
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the IT Service Management Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
IT service management (ITSM) is a process and an approach to managing IT services. It encompasses the planning, execution, monitoring and measurement of all aspects of delivering IT services. ITSM helps ensure that the right resources are available when they are needed, that services are delivered on time and within budget, and that problems are identified and resolved quickly.
Some of the major players in the it service management market are IBM, Absolute Software, Microsoft, Axios Systems, Cherwell Software, Citrix Systems, Compuware, EMC, IVANTI, Service Now, BMC Software, HP.
The it service management market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 IT Service Management Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 IT Service Management Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 IT Service Management Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the IT Service Management Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global IT Service Management Market Size & Forecast, 2018-2028
4.5.1 IT Service Management Market Size and Y-o-Y Growth
4.5.2 IT Service Management Market Absolute $ Opportunity
Chapter 5 Global IT Service Management Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 IT Service Management Market Size Forecast by Type
5.2.1 Configuration Management
5.2.2 IT Asset Management
5.2.3 DBMS Management
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global IT Service Management Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 IT Service Management Market Size Forecast by Applications
6.2.1 IT & Telecommunication
6.2.2 Healthcare
6.2.3 Media & Entertainment
6.2.4 Retail
6.2.5 BFSI
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global IT Service Management Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 IT Service Management Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America IT Service Management Analysis and Forecast
9.1 Introduction
9.2 North America IT Service Management Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America IT Service Management Market Size Forecast by Type
9.6.1 Configuration Management
9.6.2 IT Asset Management
9.6.3 DBMS Management
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America IT Service Management Market Size Forecast by Applications
9.10.1 IT & Telecommunication
9.10.2 Healthcare
9.10.3 Media & Entertainment
9.10.4 Retail
9.10.5 BFSI
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe IT Service Management Analysis and Forecast
10.1 Introduction
10.2 Europe IT Service Management Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe IT Service Management Market Size Forecast by Type
10.6.1 Configuration Management
10.6.2 IT Asset Management
10.6.3 DBMS Management
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe IT Service Management Market Size Forecast by Applications
10.10.1 IT & Telecommunication
10.10.2 Healthcare
10.10.3 Media & Entertainment
10.10.4 Retail
10.10.5 BFSI
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific IT Service Management Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific IT Service Management Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific IT Service Management Market Size Forecast by Type
11.6.1 Configuration Management
11.6.2 IT Asset Management
11.6.3 DBMS Management
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific IT Service Management Market Size Forecast by Applications
11.10.1 IT & Telecommunication
11.10.2 Healthcare
11.10.3 Media & Entertainment
11.10.4 Retail
11.10.5 BFSI
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America IT Service Management Analysis and Forecast
12.1 Introduction
12.2 Latin America IT Service Management Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America IT Service Management Market Size Forecast by Type
12.6.1 Configuration Management
12.6.2 IT Asset Management
12.6.3 DBMS Management
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America IT Service Management Market Size Forecast by Applications
12.10.1 IT & Telecommunication
12.10.2 Healthcare
12.10.3 Media & Entertainment
12.10.4 Retail
12.10.5 BFSI
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) IT Service Management Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) IT Service Management Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) IT Service Management Market Size Forecast by Type
13.6.1 Configuration Management
13.6.2 IT Asset Management
13.6.3 DBMS Management
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) IT Service Management Market Size Forecast by Applications
13.10.1 IT & Telecommunication
13.10.2 Healthcare
13.10.3 Media & Entertainment
13.10.4 Retail
13.10.5 BFSI
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 IT Service Management Market: Competitive Dashboard
14.2 Global IT Service Management Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 IBM
14.3.2 Absolute Software
14.3.3 Microsoft
14.3.4 Axios Systems
14.3.5 Cherwell Software
14.3.6 Citrix Systems
14.3.7 Compuware
14.3.8 EMC
14.3.9 IVANTI
14.3.10 Service Now
14.3.11 BMC Software
14.3.12 HP
