Market Overview:
The global IT support services market is expected to grow at a CAGR of 7.5% from 2018 to 2030. The growth in the market can be attributed to the increasing demand for proactive monitoring, maintenance, and technical training services from SMEs, large enterprises, government organizations, and military establishments across the globe. North America is expected to hold the largest share of the global IT support services market in 2018 followed by Europe and Asia Pacific. However, Asia Pacific is projected to witness highest growth during the forecast period owing to rising adoption of latest technologies by businesses in this region.
Product Definition:
IT support services are the various activities and tasks that are necessary to maintain and operate information technology (IT) systems. IT support services can include anything from installing and configuring software to troubleshooting system errors and providing user training. The importance of IT support services can be summed up in one word: efficiency. By maintaining a properly functioning IT infrastructure, businesses can keep their employees productive and minimize downtime.
Proactive Monitoring:
Proactive monitoring is a technique where the system administrator monitors the performance of computer systems by using software programs to detect and resolve problems before they occur. The growing demand for IT support services across different industry verticals has led to an increase in investments in technologies such as proactive monitoring, which helps reduce costs associated with downtime.
Maintenance:
Maintenance is the activity or task of repairing, updating and maintaining existing systems. Maintenance includes activities such as monitoring, diagnosing and restoring from a failure. In IT support services market maintenance means providing updates & patches for software and hardware related issues to users which are in contact with the IT infrastructure. It also includes proactive measures such as defragmentation of drives, memory scans & tune-ups along with responding to security alerts more efficiently resulting in reduced downtime.
Application Insights:
The Small and Medium-sized Enterprise (SMEs) application segment accounted for the largest revenue share of over 60% in 2017. The growth can be attributed to the increasing penetration of cloud services, which has led to improved productivity. However, factors such as a lack of technical expertise may hinder the adoption of IT support services by SMEs. In addition, an increase in demand for remote working is expected to emerge as a key trend impacting SMEs over the forecast period.
The Large Enterprise application segment is anticipated to witness significant growth over the forecast period owing to factors such as growing concerns regarding data loss and breaches resulting from inadequate security measures implemented at organizations. Furthermore, rising demand for robust systems that offer high availability will drive IT support service providers towards large enterprises enabling them to capture greater market share across all regions during the forecast period 2018 - 2030 (See Figure 1).
Regional Analysis:
The North American region dominated the global market in 2017. The growth can be attributed to the increasing demand for proactive monitoring solutions by SMEs and large enterprises in this region. Additionally, the presence of a large number of IT service providers has also contributed to regional growth. The U.S., being one of the most developed countries, is home to several IT companies providing various services such as system installation and maintenance etc.
Asia Pacific is expected to emerge as one of the fastest-growing regions over the forecast period owing to factors such as growing economy & population; technological advancements; increased adoption rate of advanced systems among enterprises and consumers are driving demand for these services in this region.
Growth Factors:
- Increased demand for IT support services due to the proliferation of digital technologies and the growing complexity of IT infrastructure.
- The increasing trend of outsourcing and offshoring of IT support services by organizations to reduce costs and improve efficiency.
- Rapid growth in the number of small and medium-sized businesses (SMBs) that are increasingly relying on technology for their operations, which is driving up demand for affordable IT support services.
- Proliferation of cloud computing and big data technologies, which are creating new opportunities for service providers in the IT support services market.
- Growing awareness among organizations about the importance of having a robust backup and disaster recovery plan in place, which is fueling demand for managed backup & disaster recovery (BDR) services
Scope Of The Report
Report Attributes
Report Details
Report Title
IT Support Services Market Research Report
By Type
Proactive Monitoring, Maintenance, Technical Training, System Installation
By Application
SMEs, Large Enterprise, Government Organizations, Military
By Companies
Microsoft, IBM, Dell, Oracle, BT Global
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
215
Number of Tables & Figures
151
Customization Available
Yes, the report can be customized as per your need.
Global IT Support Services Market Report Segments:
The global IT Support Services market is segmented on the basis of:
Types
Proactive Monitoring, Maintenance, Technical Training, System Installation
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
SMEs, Large Enterprise, Government Organizations, Military
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Microsoft
- IBM
- Dell
- Oracle
- BT Global
Highlights of The IT Support Services Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Proactive Monitoring
- Maintenance
- Technical Training
- System Installation
- By Application:
- SMEs
- Large Enterprise
- Government Organizations
- Military
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the IT Support Services Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
IT support services are a type of service that helps businesses with their technology needs. These services can include everything from helping to set up new computers and printers to providing technical support for software and hardware. IT support services can be expensive, but they can also be a valuable resource for businesses of all sizes.
Some of the key players operating in the it support services market are Microsoft, IBM, Dell, Oracle, BT Global.
The it support services market is expected to register a CAGR of 7.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 IT Support Services Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 IT Support Services Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 IT Support Services Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the IT Support Services Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global IT Support Services Market Size & Forecast, 2018-2028
4.5.1 IT Support Services Market Size and Y-o-Y Growth
4.5.2 IT Support Services Market Absolute $ Opportunity
Chapter 5 Global IT Support Services Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 IT Support Services Market Size Forecast by Type
5.2.1 Proactive Monitoring
5.2.2 Maintenance
5.2.3 Technical Training
5.2.4 System Installation
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global IT Support Services Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 IT Support Services Market Size Forecast by Applications
6.2.1 SMEs
6.2.2 Large Enterprise
6.2.3 Government Organizations
6.2.4 Military
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global IT Support Services Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 IT Support Services Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America IT Support Services Analysis and Forecast
9.1 Introduction
9.2 North America IT Support Services Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America IT Support Services Market Size Forecast by Type
9.6.1 Proactive Monitoring
9.6.2 Maintenance
9.6.3 Technical Training
9.6.4 System Installation
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America IT Support Services Market Size Forecast by Applications
9.10.1 SMEs
9.10.2 Large Enterprise
9.10.3 Government Organizations
9.10.4 Military
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe IT Support Services Analysis and Forecast
10.1 Introduction
10.2 Europe IT Support Services Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe IT Support Services Market Size Forecast by Type
10.6.1 Proactive Monitoring
10.6.2 Maintenance
10.6.3 Technical Training
10.6.4 System Installation
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe IT Support Services Market Size Forecast by Applications
10.10.1 SMEs
10.10.2 Large Enterprise
10.10.3 Government Organizations
10.10.4 Military
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific IT Support Services Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific IT Support Services Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific IT Support Services Market Size Forecast by Type
11.6.1 Proactive Monitoring
11.6.2 Maintenance
11.6.3 Technical Training
11.6.4 System Installation
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific IT Support Services Market Size Forecast by Applications
11.10.1 SMEs
11.10.2 Large Enterprise
11.10.3 Government Organizations
11.10.4 Military
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America IT Support Services Analysis and Forecast
12.1 Introduction
12.2 Latin America IT Support Services Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America IT Support Services Market Size Forecast by Type
12.6.1 Proactive Monitoring
12.6.2 Maintenance
12.6.3 Technical Training
12.6.4 System Installation
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America IT Support Services Market Size Forecast by Applications
12.10.1 SMEs
12.10.2 Large Enterprise
12.10.3 Government Organizations
12.10.4 Military
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) IT Support Services Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) IT Support Services Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) IT Support Services Market Size Forecast by Type
13.6.1 Proactive Monitoring
13.6.2 Maintenance
13.6.3 Technical Training
13.6.4 System Installation
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) IT Support Services Market Size Forecast by Applications
13.10.1 SMEs
13.10.2 Large Enterprise
13.10.3 Government Organizations
13.10.4 Military
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 IT Support Services Market: Competitive Dashboard
14.2 Global IT Support Services Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Microsoft
14.3.2 IBM
14.3.3 Dell
14.3.4 Oracle
14.3.5 BT Global
