Market Overview:
The global IT/DevOps incident management software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing demand for cloud-based and on-premises IT/DevOps incident management software solutions by large enterprises and SMEs across the globe. Additionally, the growing trend of digital transformation is also fueling the demand for IT/DevOps incident management software solutions, as they help organizations in managing their business operations more effectively and efficiently. North America is expected to lead the global IT/DevOPS incident management software market during the forecast period, followed by Europe and Asia Pacific.
Product Definition:
IT/DevOps Incident Management Software is used to manage and track IT/DevOps incidents. The software allows for the creation of incident tickets, the tracking of resolutions, and the creation of reports on incident activity. IT/DevOps Incident Management Software is important because it helps organizations track and resolve incidents quickly and efficiently.
Cloud Based:
Cloud-based software is a type of Software as a Service (SaaS) delivery model that provides shared processing between multiple computers and devices over the internet. It helps in reducing costs, improving flexibility, and increasing reliability for organizations by eliminating or reducing the need for managing separate physical infrastructures. Cloud-based incident management solutions are used to track & manage incidents occurring in an organization through an online portal.
On-premises:
On-premises is a term used for computer software and/or hardware installed on the customer's own computers, servers or storage devices. In earlier days, on-premises solutions were mostly used by large enterprises with in-house IT departments to manage their data.
Application Insights:
The large enterprises segment accounted for the largest market share in 2017 and is expected to continue its dominance over the forecast period. The growth of this segment can be attributed to factors such as increasing demand for highly available, resilient, and secure IT infrastructure across global enterprises. Furthermore, rising adoption of DevOps tools among large enterprise organizations to accelerate innovation while improving the quality of products delivered is further driving growth.
SMEs are anticipated to register a significant CAGR over the forecast period owing to factors such as an increase in application development activities by small businesses across various industries worldwide. Moreover, growing awareness about software testing and continuous delivery among SMEs has resulted in increased adoption of incident management solutions by these companies which is further propelling industry expansion over next few years.
Regional Analysis:
North America is expected to be the fastest-growing region over the forecast period. The growth can be attributed to increasing cloud adoption, high IT investment, and DevOps culture in organizations. Asia Pacific is anticipated to witness significant growth over the next eight years owing to factors such as growing internet penetration and rising awareness of emerging technologies such as IoT and AI. Moreover, increasing demand for mobile & web applications has led IT departments across companies in this region adopt DevOps practices for application development lifecycle management.
Growth Factors:
- Increased demand for faster and more agile software development cycles.
- The need for better visibility and control over the entire software development process to ensure quality and compliance.
- Growing popularity of DevOps culture and practices that promote collaboration between Development and Operations teams.
- Proliferation of cloud-based applications and services, which increases the complexity of managing IT infrastructure operations across multiple data centers or public clouds 5) Emergence of new technologies such as big data, mobile computing, cloud computing etc., which create new opportunities for IT/DevOps Incident Management Software vendors to address
Scope Of The Report
Report Attributes
Report Details
Report Title
IT/DevOps Incident Management Software Market Research Report
By Type
Cloud Based, On-premises
By Application
Large Enterprises, SMEs
By Companies
PagerDuty, Freshservice, Samanage, JIRA Service Desk, OpsGenie, VictorOps, NinjaRMM, ServiceNow, Symantec, Web Help Desk, DERDACK, SunView
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
179
Number of Tables & Figures
126
Customization Available
Yes, the report can be customized as per your need.
Global IT/DevOps Incident Management Software Market Report Segments:
The global IT/DevOps Incident Management Software market is segmented on the basis of:
Types
Cloud Based, On-premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises, SMEs
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- PagerDuty
- Freshservice
- Samanage
- JIRA Service Desk
- OpsGenie
- VictorOps
- NinjaRMM
- ServiceNow
- Symantec
- Web Help Desk
- DERDACK
- SunView
Highlights of The IT/DevOps Incident Management Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud Based
- On-premises
- By Application:
- Large Enterprises
- SMEs
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the IT/DevOps Incident Management Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
IT/DevOps Incident Management Software is a software application that helps organizations manage incidents. It provides an incident management system to help identify, track, and resolve incidents.
Some of the major companies in the it/devops incident management software market are PagerDuty, Freshservice, Samanage, JIRA Service Desk, OpsGenie, VictorOps, NinjaRMM, ServiceNow, Symantec, Web Help Desk, DERDACK, SunView.
The it/devops incident management software market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 IT/DevOps Incident Management Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 IT/DevOps Incident Management Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 IT/DevOps Incident Management Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the IT/DevOps Incident Management Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global IT/DevOps Incident Management Software Market Size & Forecast, 2018-2028
4.5.1 IT/DevOps Incident Management Software Market Size and Y-o-Y Growth
4.5.2 IT/DevOps Incident Management Software Market Absolute $ Opportunity
Chapter 5 Global IT/DevOps Incident Management Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 IT/DevOps Incident Management Software Market Size Forecast by Type
5.2.1 Cloud Based
5.2.2 On-premises
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global IT/DevOps Incident Management Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 IT/DevOps Incident Management Software Market Size Forecast by Applications
6.2.1 Large Enterprises
6.2.2 SMEs
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global IT/DevOps Incident Management Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 IT/DevOps Incident Management Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America IT/DevOps Incident Management Software Analysis and Forecast
9.1 Introduction
9.2 North America IT/DevOps Incident Management Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America IT/DevOps Incident Management Software Market Size Forecast by Type
9.6.1 Cloud Based
9.6.2 On-premises
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America IT/DevOps Incident Management Software Market Size Forecast by Applications
9.10.1 Large Enterprises
9.10.2 SMEs
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe IT/DevOps Incident Management Software Analysis and Forecast
10.1 Introduction
10.2 Europe IT/DevOps Incident Management Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe IT/DevOps Incident Management Software Market Size Forecast by Type
10.6.1 Cloud Based
10.6.2 On-premises
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe IT/DevOps Incident Management Software Market Size Forecast by Applications
10.10.1 Large Enterprises
10.10.2 SMEs
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific IT/DevOps Incident Management Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific IT/DevOps Incident Management Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific IT/DevOps Incident Management Software Market Size Forecast by Type
11.6.1 Cloud Based
11.6.2 On-premises
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific IT/DevOps Incident Management Software Market Size Forecast by Applications
11.10.1 Large Enterprises
11.10.2 SMEs
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America IT/DevOps Incident Management Software Analysis and Forecast
12.1 Introduction
12.2 Latin America IT/DevOps Incident Management Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America IT/DevOps Incident Management Software Market Size Forecast by Type
12.6.1 Cloud Based
12.6.2 On-premises
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America IT/DevOps Incident Management Software Market Size Forecast by Applications
12.10.1 Large Enterprises
12.10.2 SMEs
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) IT/DevOps Incident Management Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) IT/DevOps Incident Management Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) IT/DevOps Incident Management Software Market Size Forecast by Type
13.6.1 Cloud Based
13.6.2 On-premises
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) IT/DevOps Incident Management Software Market Size Forecast by Applications
13.10.1 Large Enterprises
13.10.2 SMEs
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 IT/DevOps Incident Management Software Market: Competitive Dashboard
14.2 Global IT/DevOps Incident Management Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 PagerDuty
14.3.2 Freshservice
14.3.3 Samanage
14.3.4 JIRA Service Desk
14.3.5 OpsGenie
14.3.6 VictorOps
14.3.7 NinjaRMM
14.3.8 ServiceNow
14.3.9 Symantec
14.3.10 Web Help Desk
14.3.11 DERDACK
14.3.12 SunView
