Market Overview:
The global ITSM market is expected to grow from USD 9.02 billion in 2018 to USD 16.06 billion by 2030, at a CAGR of 7.0% from 2018 to 2030. The growth of the ITSM market is attributed to the increasing demand for cloud-based services and the need for integrated IT solutions across industries. The ITSM market has been segmented on the basis of type, application, and region. On the basis of type, the market has been segmented into service portfolio management, configuration and change management, service desk software, operations and performance management, dashboard reporting and analytics), By Application (Banking Financial Services Insurance (BFSI), Telecommunication IT Healthcare Life Sciences Retail Consumer Packaged Goods (CPG), Government Public Sector Energy Utilities Travel Hospitality Manufacturing Education)and Region North America Latin America Europe Asia Pacific Middle East Africa).
Product Definition:
IT Service Management (ITSM) is a framework for managing and delivering IT services. ITSM includes the practices, procedures, tools and techniques needed to manage the planning, delivery and operation of IT services. ITSM is important because it helps organizations deliver high-quality IT services that meet customer needs.
Service Portfolio Management:
Service portfolio management (SPM) is the process of identifying and analyzing customer requirements, designing and delivering a range of services to meet their needs in an efficient manner. SPM helps organizations improve customer experience by offering them better-tailored products & services. It also helps increase profitability through cross-selling and up-selling activities.
Configuration and Change Management:
The configuration and change management (CCM) is a tool that helps in tracking changes that are performed on the IT systems. It provides an automated way of capturing, viewing, analyzing, and managing changes to the system.
Application Insights:
The manufacturing sector accounted for over 15% of the overall revenue share in 2017. The manufacturing companies are adopting itssm to improve their operational efficiency, enhance customer experience, and reduce costs. The retail and consumer packaged goods (CPG) industry is expected to witness significant growth over the forecast period owing to increasing demand for mobile applications that offer a personalized experience at a lower price. Itsm offers various benefits such as improved service quality, faster resolution of issues, reduced downtime and maintenance cost etc., which is likely to propel market growth across various application industries during the forecast period.
The banking segment was valued at USD 578 million in 2017 owing to factors such as growing need for improving customer services along with increased adoption of itssm solutions by banks and financial institutions worldwide.
Regional Analysis:
The market in North America is expected to grow at a significant rate over the forecast period. The growth can be attributed to various factors such as increasing government initiatives, rising awareness about IT services management, and growing demand for cloud-based ITSM solutions. Furthermore, the presence of major players in this region is also contributing toward market growth. For instance, CA Technologies launched its new portfolio named CA Service Desk 365 that includes integrated tools for service desk; configuration and change management; performance monitoring and reporting; incident escalation & resolution; asset tracking & lifecycle management across multiple platforms including on-premise, hybrid cloud, and mobile devices.
Growth Factors:
- Increased demand for ITSM services from small and medium-sized businesses (SMBs) due to the growing awareness of the benefits of ITSM
- The increasing popularity of cloud-based ITSM solutions, which are easier and faster to deploy than traditional on-premises solutions
- The growing demand for ITIL® certification among professionals seeking to improve their career prospects
- The increasing use of service desk automation tools, which help organizations manage their service desk operations more efficiently and effectively
- The rising number of cyberattacks targeting businesses, prompting organizations to invest in security-related ITSM services
Scope Of The Report
Report Attributes
Report Details
Report Title
ITSM Market Research Report
By Type
Service Portfolio Management, Configuration and Change Management, Service Desk Software, Operations and Performance Management, Dashboard, Reporting and Analytics
By Application
Banking, Financial Services, and Insurance (BFSI), Telecommunication and IT, Healthcare and Life Sciences, Retail and Consumer Packaged Goods (CPG), Government and Public Sector, Energy and Utilities, Travel and Hospitality, Manufacturing, Education
By Companies
BMC Software, Broadcom, Servicenow, Cherwell Software, HPE, Citrix Systems, Axios Systems, IBM, Heat Software, Hornbill
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
247
Number of Tables & Figures
173
Customization Available
Yes, the report can be customized as per your need.
Global ITSM Market Report Segments:
The global ITSM market is segmented on the basis of:
Types
Service Portfolio Management, Configuration and Change Management, Service Desk Software, Operations and Performance Management, Dashboard, Reporting and Analytics
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Banking, Financial Services, and Insurance (BFSI), Telecommunication and IT, Healthcare and Life Sciences, Retail and Consumer Packaged Goods (CPG), Government and Public Sector, Energy and Utilities, Travel and Hospitality, Manufacturing, Education
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- BMC Software
- Broadcom
- Servicenow
- Cherwell Software
- HPE
- Citrix Systems
- Axios Systems
- IBM
- Heat Software
- Hornbill
Highlights of The ITSM Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Service Portfolio Management
- Configuration and Change Management
- Service Desk Software
- Operations and Performance Management
- Dashboard, Reporting and Analytics
- By Application:
- Banking, Financial Services, and Insurance (BFSI)
- Telecommunication and IT
- Healthcare and Life Sciences
- Retail and Consumer Packaged Goods (CPG)
- Government and Public Sector
- Energy and Utilities
- Travel and Hospitality
- Manufacturing
- Education
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the ITSM Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
ITSM stands for u201cinformation technology security managementu201d. ITSM is a process and an approach to manage information security risks across an organization's IT infrastructure.
Some of the major players in the itsm market are BMC Software, Broadcom, Servicenow, Cherwell Software, HPE, Citrix Systems, Axios Systems, IBM, Heat Software, Hornbill.
The itsm market is expected to register a CAGR of 7%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 ITSM Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 ITSM Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 ITSM Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the ITSM Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global ITSM Market Size & Forecast, 2018-2028
4.5.1 ITSM Market Size and Y-o-Y Growth
4.5.2 ITSM Market Absolute $ Opportunity
Chapter 5 Global ITSM Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 ITSM Market Size Forecast by Type
5.2.1 Service Portfolio Management
5.2.2 Configuration and Change Management
5.2.3 Service Desk Software
5.2.4 Operations and Performance Management
5.2.5 Dashboard
5.2.6 Reporting and Analytics
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global ITSM Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 ITSM Market Size Forecast by Applications
6.2.1 Banking
6.2.2 Financial Services
6.2.3 and Insurance (BFSI)
6.2.4 Telecommunication and IT
6.2.5 Healthcare and Life Sciences
6.2.6 Retail and Consumer Packaged Goods (CPG)
6.2.7 Government and Public Sector
6.2.8 Energy and Utilities
6.2.9 Travel and Hospitality
6.2.10 Manufacturing
6.2.11 Education
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global ITSM Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 ITSM Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America ITSM Analysis and Forecast
9.1 Introduction
9.2 North America ITSM Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America ITSM Market Size Forecast by Type
9.6.1 Service Portfolio Management
9.6.2 Configuration and Change Management
9.6.3 Service Desk Software
9.6.4 Operations and Performance Management
9.6.5 Dashboard
9.6.6 Reporting and Analytics
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America ITSM Market Size Forecast by Applications
9.10.1 Banking
9.10.2 Financial Services
9.10.3 and Insurance (BFSI)
9.10.4 Telecommunication and IT
9.10.5 Healthcare and Life Sciences
9.10.6 Retail and Consumer Packaged Goods (CPG)
9.10.7 Government and Public Sector
9.10.8 Energy and Utilities
9.10.9 Travel and Hospitality
9.10.10 Manufacturing
9.10.11 Education
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe ITSM Analysis and Forecast
10.1 Introduction
10.2 Europe ITSM Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe ITSM Market Size Forecast by Type
10.6.1 Service Portfolio Management
10.6.2 Configuration and Change Management
10.6.3 Service Desk Software
10.6.4 Operations and Performance Management
10.6.5 Dashboard
10.6.6 Reporting and Analytics
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe ITSM Market Size Forecast by Applications
10.10.1 Banking
10.10.2 Financial Services
10.10.3 and Insurance (BFSI)
10.10.4 Telecommunication and IT
10.10.5 Healthcare and Life Sciences
10.10.6 Retail and Consumer Packaged Goods (CPG)
10.10.7 Government and Public Sector
10.10.8 Energy and Utilities
10.10.9 Travel and Hospitality
10.10.10 Manufacturing
10.10.11 Education
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific ITSM Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific ITSM Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific ITSM Market Size Forecast by Type
11.6.1 Service Portfolio Management
11.6.2 Configuration and Change Management
11.6.3 Service Desk Software
11.6.4 Operations and Performance Management
11.6.5 Dashboard
11.6.6 Reporting and Analytics
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific ITSM Market Size Forecast by Applications
11.10.1 Banking
11.10.2 Financial Services
11.10.3 and Insurance (BFSI)
11.10.4 Telecommunication and IT
11.10.5 Healthcare and Life Sciences
11.10.6 Retail and Consumer Packaged Goods (CPG)
11.10.7 Government and Public Sector
11.10.8 Energy and Utilities
11.10.9 Travel and Hospitality
11.10.10 Manufacturing
11.10.11 Education
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America ITSM Analysis and Forecast
12.1 Introduction
12.2 Latin America ITSM Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America ITSM Market Size Forecast by Type
12.6.1 Service Portfolio Management
12.6.2 Configuration and Change Management
12.6.3 Service Desk Software
12.6.4 Operations and Performance Management
12.6.5 Dashboard
12.6.6 Reporting and Analytics
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America ITSM Market Size Forecast by Applications
12.10.1 Banking
12.10.2 Financial Services
12.10.3 and Insurance (BFSI)
12.10.4 Telecommunication and IT
12.10.5 Healthcare and Life Sciences
12.10.6 Retail and Consumer Packaged Goods (CPG)
12.10.7 Government and Public Sector
12.10.8 Energy and Utilities
12.10.9 Travel and Hospitality
12.10.10 Manufacturing
12.10.11 Education
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) ITSM Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) ITSM Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) ITSM Market Size Forecast by Type
13.6.1 Service Portfolio Management
13.6.2 Configuration and Change Management
13.6.3 Service Desk Software
13.6.4 Operations and Performance Management
13.6.5 Dashboard
13.6.6 Reporting and Analytics
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) ITSM Market Size Forecast by Applications
13.10.1 Banking
13.10.2 Financial Services
13.10.3 and Insurance (BFSI)
13.10.4 Telecommunication and IT
13.10.5 Healthcare and Life Sciences
13.10.6 Retail and Consumer Packaged Goods (CPG)
13.10.7 Government and Public Sector
13.10.8 Energy and Utilities
13.10.9 Travel and Hospitality
13.10.10 Manufacturing
13.10.11 Education
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 ITSM Market: Competitive Dashboard
14.2 Global ITSM Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 BMC Software
14.3.2 Broadcom
14.3.3 Servicenow
14.3.4 Cherwell Software
14.3.5 HPE
14.3.6 Citrix Systems
14.3.7 Axios Systems
14.3.8 IBM
14.3.9 Heat Software
14.3.10 Hornbill
