Market Overview:
The global medical device complaint management market is expected to grow at a CAGR of 7.5% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing number of product recalls and rising demand for quality-assured medical devices. In addition, the growing awareness about product safety among consumers is also contributing to the growth of this market. On the basis of type, the global medical device complaint management market can be segmented into complaints log/intake, product surveillance & regulatory compliance, returned/non-returned product analysis, and resolve & closure. The complaints log/intake segment is expected to account for a major share of this market in 2018 owing to its ability to track all types of complaints related to medical devices. By application, small & medium enterprise (SME) and large enterprise are two key segments in this market.
Product Definition:
The term "medical device complaint management" refers to the process of tracking, investigating, and resolving complaints about medical devices. The importance of medical device complaint management is that it helps ensure the safety and quality of medical devices. By tracking and investigating complaints, manufacturers can identify potential problems with their products and take corrective action.
Complaints Log/Intake:
The medical device complaint log/intake is a new term in the healthcare industry. It was introduced to avoid the misuse of formal procedures and to encourage patients, doctors and other stakeholders to file complaints without fear of retribution. The Complaint Log/Intake (CLI) system is used by healthcare facilities for patient satisfaction surveys, adverse event reporting, product performance issues and for monitoring compliance with regulatory requirements.
Product Surveillance & Regulatory Compliance:
Product surveillance and regulatory compliance are two different techniques used by companies to monitor their products. Regulatory compliance is the process of preparing a product for sale in a new market while product surveillance involves monitoring the use, quality, and performance of products already sold in that market.
Global medical device complaint management Market size & forecast to 2024 -> The global medical device complaint management market was valued at USD 2.5 billion in 2015.
Application Insights:
The large enterprise segment dominated the global medical device complaint management market in 2017, accounting for over 60.0% share of the overall revenue. The growth can be attributed to factors such as a high number of product launches and an increasing number of patients globally. For instance, according to FDA, around 1 million medical devices are approved every year in U.S., out of which 99% are considered safe and effective for use.
Medical device manufacturers have launched campaigns encouraging patients to register online or via phone if they experience any problems with the equipment or if it does not function as expected after its installation by healthcare professionals or their staffs at hospitals/clinics/ laboratories etc.
Regional Analysis:
North America dominated the global market in 2017. This can be attributed to the presence of a large number of global players and high adoption rate for advanced technologies across this region. The U.S., in particular, has one of the highest penetration rates for GMDM solutions owing to its well-established healthcare infrastructure and growing focus on quality improvement initiatives by regulatory bodies such as FDA, WHO, EMEA and others.
Asia Pacific is expected to witness lucrative growth over the forecast period owing to factors such as improving healthcare facilities due to increasing government spending on health care or rising private investments in this sector coupled with favorable regulations aimed at reducing product complaint rates are anticipated to drive demand across this region during the forecast period from 2018 To 2030 (see Figure 1).
Growth Factors:
- Increasing demand for minimally invasive surgeries: The number of minimally invasive surgeries is increasing due to various advantages such as shorter hospital stays, reduced pain, and quicker recoveries. This is driving the demand for medical devices, which in turn is fueling the growth of the medical device complaint management market.
- Growing awareness about product safety: Consumers are becoming more aware about product safety and are increasingly demanding safe and effective products. This is prompting manufacturers to adopt better quality control measures, which is benefiting the medical device complaint management market.
- Proliferation of counterfeit products: The proliferation of counterfeit products has become a major challenge for manufacturers worldwide. Complaint management systems can help identify and track counterfeits quickly and efficiently, thus helping protect brand image and revenues.
Scope Of The Report
Report Attributes
Report Details
Report Title
Medical Device Complaint Management Market Research Report
By Type
Complaints Log/Intake, Product Surveillance & Regulatory Compliance, Returned/Non-Returned Product Analysis, Resolve & Closure
By Application
Small & Medium Enterprise, Large Enterprise
By Companies
MasterControl, Parexel International Corporation, SAS, Freyr, AssurX, Sparta Systems, Wipro, Biovia, IQVIA, Tata Consulting Services
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
135
Number of Tables & Figures
95
Customization Available
Yes, the report can be customized as per your need.
Global Medical Device Complaint Management Market Report Segments:
The global Medical Device Complaint Management market is segmented on the basis of:
Types
Complaints Log/Intake, Product Surveillance & Regulatory Compliance, Returned/Non-Returned Product Analysis, Resolve & Closure
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Small & Medium Enterprise, Large Enterprise
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- MasterControl
- Parexel International Corporation
- SAS
- Freyr
- AssurX
- Sparta Systems
- Wipro
- Biovia
- IQVIA
- Tata Consulting Services
Highlights of The Medical Device Complaint Management Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Complaints Log/Intake
- Product Surveillance & Regulatory Compliance
- Returned/Non-Returned Product Analysis
- Resolve & Closure
- By Application:
- Small & Medium Enterprise
- Large Enterprise
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Medical Device Complaint Management Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Medical device complaint management is a process that helps patients and healthcare professionals identify and resolve issues with medical devices. Complaint management can help to ensure that patients have access to safe, effective, and quality medical devices. It can also help to prevent the spread of infection or other health problems related to medical devices.
Some of the key players operating in the medical device complaint management market are MasterControl, Parexel International Corporation, SAS, Freyr, AssurX, Sparta Systems, Wipro, Biovia, IQVIA, Tata Consulting Services.
The medical device complaint management market is expected to grow at a compound annual growth rate of 7.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Medical Device Complaint Management Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Medical Device Complaint Management Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Medical Device Complaint Management Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Medical Device Complaint Management Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Medical Device Complaint Management Market Size & Forecast, 2018-2028
4.5.1 Medical Device Complaint Management Market Size and Y-o-Y Growth
4.5.2 Medical Device Complaint Management Market Absolute $ Opportunity
Chapter 5 Global Medical Device Complaint Management Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Medical Device Complaint Management Market Size Forecast by Type
5.2.1 Complaints Log/Intake
5.2.2 Product Surveillance & Regulatory Compliance
5.2.3 Returned/Non-Returned Product Analysis
5.2.4 Resolve & Closure
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Medical Device Complaint Management Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Medical Device Complaint Management Market Size Forecast by Applications
6.2.1 Small & Medium Enterprise
6.2.2 Large Enterprise
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Medical Device Complaint Management Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Medical Device Complaint Management Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Medical Device Complaint Management Analysis and Forecast
9.1 Introduction
9.2 North America Medical Device Complaint Management Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Medical Device Complaint Management Market Size Forecast by Type
9.6.1 Complaints Log/Intake
9.6.2 Product Surveillance & Regulatory Compliance
9.6.3 Returned/Non-Returned Product Analysis
9.6.4 Resolve & Closure
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Medical Device Complaint Management Market Size Forecast by Applications
9.10.1 Small & Medium Enterprise
9.10.2 Large Enterprise
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Medical Device Complaint Management Analysis and Forecast
10.1 Introduction
10.2 Europe Medical Device Complaint Management Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Medical Device Complaint Management Market Size Forecast by Type
10.6.1 Complaints Log/Intake
10.6.2 Product Surveillance & Regulatory Compliance
10.6.3 Returned/Non-Returned Product Analysis
10.6.4 Resolve & Closure
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Medical Device Complaint Management Market Size Forecast by Applications
10.10.1 Small & Medium Enterprise
10.10.2 Large Enterprise
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Medical Device Complaint Management Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Medical Device Complaint Management Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Medical Device Complaint Management Market Size Forecast by Type
11.6.1 Complaints Log/Intake
11.6.2 Product Surveillance & Regulatory Compliance
11.6.3 Returned/Non-Returned Product Analysis
11.6.4 Resolve & Closure
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Medical Device Complaint Management Market Size Forecast by Applications
11.10.1 Small & Medium Enterprise
11.10.2 Large Enterprise
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Medical Device Complaint Management Analysis and Forecast
12.1 Introduction
12.2 Latin America Medical Device Complaint Management Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Medical Device Complaint Management Market Size Forecast by Type
12.6.1 Complaints Log/Intake
12.6.2 Product Surveillance & Regulatory Compliance
12.6.3 Returned/Non-Returned Product Analysis
12.6.4 Resolve & Closure
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Medical Device Complaint Management Market Size Forecast by Applications
12.10.1 Small & Medium Enterprise
12.10.2 Large Enterprise
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Medical Device Complaint Management Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Medical Device Complaint Management Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Medical Device Complaint Management Market Size Forecast by Type
13.6.1 Complaints Log/Intake
13.6.2 Product Surveillance & Regulatory Compliance
13.6.3 Returned/Non-Returned Product Analysis
13.6.4 Resolve & Closure
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Medical Device Complaint Management Market Size Forecast by Applications
13.10.1 Small & Medium Enterprise
13.10.2 Large Enterprise
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Medical Device Complaint Management Market: Competitive Dashboard
14.2 Global Medical Device Complaint Management Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 MasterControl
14.3.2 Parexel International Corporation
14.3.3 SAS
14.3.4 Freyr
14.3.5 AssurX
14.3.6 Sparta Systems
14.3.7 Wipro
14.3.8 Biovia
14.3.9 IQVIA
14.3.10 Tata Consulting Services
