Market Overview:
The global multi-vendor collaborative support service market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing demand for cloud-based services and the need for improved customer experience. The hardware support services segment is expected to hold the largest share of the global multi-vendor collaborative support service market in 2018, followed by software support services. By application, sales and marketing is expected to hold the largest share of the global multi-vendor collaborative support service market in 2018, followed by financial and accounting, supply chain, IT operations, and other applications.
Product Definition:
Multi-vendor Collaborative Support Service (MVCSS) is a service that allows multiple vendors to collaborate and support a customer's environment. This type of service is important because it allows customers to have more control over their environment and get help from multiple vendors if needed.
Hardware Support Services:
Hardware support services are the set of tools and techniques used by vendors to provide customers with technical assistance for their hardware products. Hardware support services include repair, maintenance, consulting, and software upgrades for end-user products such as computers systems or consumer electronics. The growth factor in this market is increasing demand from small & medium enterprises due to availability of low cost subscription plans which gives them an opportunity to grow in multi-vendor collaborative environment without having large capital investment.
Software Support Services:
Software support services are the set of processes and practices that help customers to use software products efficiently. It includes a combination of knowledge, skills, tools and techniques required to operate or manage the software product effectively. Software support services include consulting, training & education related to installation & usage as well as repair & maintenance operations for IT enabled devices such as computers networks printers etc.
Application Insights:
The sales and marketing application segment accounted for the largest revenue share in 2016. The growth can be attributed to the increasing use of technology in various aspects of sales and marketing, such as customer profiling, lead management, contact management, social media monitoring & posting etc. A multi-vendor collaborative support service provider helps its customers manage their relationships with prospects or existing customers by providing insights on upcoming developments pertaining to the target markets or products based on past trends. This enables companies to capitalize on emerging opportunities while avoiding potential pitfalls.
The financial and accounting application segment is anticipated to register a significant CAGR over the forecast period owing to factors such as growing demand for cloud computing services across multiple industries coupled with an increase in demand for budgeting and forecasting tools among other accounting applications that require high level of data analysis capabilities from within a firm's IT infrastructure.
Regional Analysis:
The North American region dominated the global market in 2017. The growth can be attributed to the increasing number of small and mid-size businesses in this region. Furthermore, an increase in IT investments by companies for implementing latest technologies is driving demand for MSCS solutions. Moreover, presence of a large number of software vendors and hardware manufacturers creates opportunities for multi-vendor collaborative support services providers.
Asia Pacific is expected to witness significant growth over the forecast period owing to factors such as growing economy, rising disposable income among consumers and business owners along with rapid technological advancements across various industries including manufacturing, BFSI, telecom among others are anticipated to drive demand for MSCS solutions over the next eight years.
Furthermore European countries such as U.K.
Growth Factors:
- Increasing demand for Multi-vendor Collaborative Support Service due to the growing complexity of IT infrastructure and the need for integrated support services.
- Proliferation of digital technologies and their increasing adoption by businesses is resulting in higher demand for Multi-vendor Collaborative Support Service.
- The growing trend of outsourcing non-core business functions is driving the demand for Multi-vendor Collaborative Support Service market.
- Rapid expansion of cloud computing and big data are creating opportunities for growth in the Multi-vendor Collaborative Support Service market .
Scope Of The Report
Report Attributes
Report Details
Report Title
Multi-vendor Collaborative Support Service Market Research Report
By Type
Hardware Support Services, Software Support Services
By Application
Sales and Marketing, Financial and Accounting, Supply Chain, IT Operations, Other
By Companies
IBM, HP, Dell, Oracle, Curvature, CXtec, Symantec, Fujitsu, NEC, Lenovo, Hitachi, Abtech, Evernex, Netapp, Ensure Services, Zensar, MCSA Group, Citycomp
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
157
Number of Tables & Figures
110
Customization Available
Yes, the report can be customized as per your need.
Global Multi-vendor Collaborative Support Service Market Report Segments:
The global Multi-vendor Collaborative Support Service market is segmented on the basis of:
Types
Hardware Support Services, Software Support Services
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Sales and Marketing, Financial and Accounting, Supply Chain, IT Operations, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- IBM
- HP
- Dell
- Oracle
- Curvature
- CXtec
- Symantec
- Fujitsu
- NEC
- Lenovo
- Hitachi
- Abtech
- Evernex
- Netapp
- Ensure Services
- Zensar
- MCSA Group
- Citycomp
Highlights of The Multi-vendor Collaborative Support Service Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Hardware Support Services
- Software Support Services
- By Application:
- Sales and Marketing
- Financial and Accounting
- Supply Chain
- IT Operations
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Multi-vendor Collaborative Support Service Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Multi-vendor Collaborative Support Service (MVCS) is a service that enables customers to access support from multiple vendors simultaneously. MVCS provides a single point of contact for customer support and resolves issues quickly and efficiently.
Some of the major players in the multi-vendor collaborative support service market are IBM, HP, Dell, Oracle, Curvature, CXtec, Symantec, Fujitsu, NEC, Lenovo, Hitachi, Abtech, Evernex, Netapp, Ensure Services, Zensar, MCSA Group, Citycomp.
The multi-vendor collaborative support service market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Multi-vendor Collaborative Support Service Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Multi-vendor Collaborative Support Service Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Multi-vendor Collaborative Support Service Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Multi-vendor Collaborative Support Service Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Multi-vendor Collaborative Support Service Market Size & Forecast, 2018-2028
4.5.1 Multi-vendor Collaborative Support Service Market Size and Y-o-Y Growth
4.5.2 Multi-vendor Collaborative Support Service Market Absolute $ Opportunity
Chapter 5 Global Multi-vendor Collaborative Support Service Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Multi-vendor Collaborative Support Service Market Size Forecast by Type
5.2.1 Hardware Support Services
5.2.2 Software Support Services
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Multi-vendor Collaborative Support Service Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Multi-vendor Collaborative Support Service Market Size Forecast by Applications
6.2.1 Sales and Marketing
6.2.2 Financial and Accounting
6.2.3 Supply Chain
6.2.4 IT Operations
6.2.5 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Multi-vendor Collaborative Support Service Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Multi-vendor Collaborative Support Service Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Multi-vendor Collaborative Support Service Analysis and Forecast
9.1 Introduction
9.2 North America Multi-vendor Collaborative Support Service Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Multi-vendor Collaborative Support Service Market Size Forecast by Type
9.6.1 Hardware Support Services
9.6.2 Software Support Services
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Multi-vendor Collaborative Support Service Market Size Forecast by Applications
9.10.1 Sales and Marketing
9.10.2 Financial and Accounting
9.10.3 Supply Chain
9.10.4 IT Operations
9.10.5 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Multi-vendor Collaborative Support Service Analysis and Forecast
10.1 Introduction
10.2 Europe Multi-vendor Collaborative Support Service Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Multi-vendor Collaborative Support Service Market Size Forecast by Type
10.6.1 Hardware Support Services
10.6.2 Software Support Services
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Multi-vendor Collaborative Support Service Market Size Forecast by Applications
10.10.1 Sales and Marketing
10.10.2 Financial and Accounting
10.10.3 Supply Chain
10.10.4 IT Operations
10.10.5 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Multi-vendor Collaborative Support Service Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Multi-vendor Collaborative Support Service Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Multi-vendor Collaborative Support Service Market Size Forecast by Type
11.6.1 Hardware Support Services
11.6.2 Software Support Services
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Multi-vendor Collaborative Support Service Market Size Forecast by Applications
11.10.1 Sales and Marketing
11.10.2 Financial and Accounting
11.10.3 Supply Chain
11.10.4 IT Operations
11.10.5 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Multi-vendor Collaborative Support Service Analysis and Forecast
12.1 Introduction
12.2 Latin America Multi-vendor Collaborative Support Service Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Multi-vendor Collaborative Support Service Market Size Forecast by Type
12.6.1 Hardware Support Services
12.6.2 Software Support Services
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Multi-vendor Collaborative Support Service Market Size Forecast by Applications
12.10.1 Sales and Marketing
12.10.2 Financial and Accounting
12.10.3 Supply Chain
12.10.4 IT Operations
12.10.5 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Multi-vendor Collaborative Support Service Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Multi-vendor Collaborative Support Service Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Multi-vendor Collaborative Support Service Market Size Forecast by Type
13.6.1 Hardware Support Services
13.6.2 Software Support Services
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Multi-vendor Collaborative Support Service Market Size Forecast by Applications
13.10.1 Sales and Marketing
13.10.2 Financial and Accounting
13.10.3 Supply Chain
13.10.4 IT Operations
13.10.5 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Multi-vendor Collaborative Support Service Market: Competitive Dashboard
14.2 Global Multi-vendor Collaborative Support Service Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 IBM
14.3.2 HP
14.3.3 Dell
14.3.4 Oracle
14.3.5 Curvature
14.3.6 CXtec
14.3.7 Symantec
14.3.8 Fujitsu
14.3.9 NEC
14.3.10 Lenovo
14.3.11 Hitachi
14.3.12 Abtech
14.3.13 Evernex
14.3.14 Netapp
14.3.15 Ensure Services
14.3.16 Zensar
14.3.17 MCSA Group
14.3.18 Citycomp
