Market Overview:
The global Omni-channel Order Management Systems market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for Omni-channel Order Management Systems from retail, eCommerce, and wholesale sectors, and the growing trend of cloud-based deployment models. Based on type, the global Omni-channel Order Management Systems market can be segmented into on-premises and cloud-based deployments. The cloud-based deployment model is expected to grow at a higher CAGR than the on premises deployment model during the forecast period. This can be attributed to the growing trend of cloud adoption among enterprises and SMEs worldwide. Based on application, the global Omni channel Order Management Systems market can be segmented into retail, eCommerce, healthcare, food and beverage manufacturing etc., In terms of revenue share contribution by application segments in 2017; Retail accounted for majority share followed by ecommerce sector globally . However , healthcare sector is projectedto witness highest CAGR overthe forecast period owingto rising need for streamlining operations across hospitals & clinics . Regionally , North America held largest revenue share in 2017 followed closely by Europe due high penetration rateof omni - channel order management systemsin these regions .
Product Definition:
Omni-channel order management systems are software solutions that allow businesses to manage orders from a variety of different channels, including online, phone, and in-store. The importance of omni-channel order management systems lies in the fact that it allows businesses to provide a consistent customer experience across all channels. This is important because it helps ensure that customers have a positive experience when interacting with the business, which can lead to increased sales and loyalty.
On-premises:
On-premises, it's usage and growth factor in Omni-channel Order Management Systems market? On-premises, it's usage.
*** The on premise software is used to integrate the order management systems with the third party applications such as customer relationship management (CRM) or supply chain management (SCM). It also helps to integrate accounting modules with on premise software.
Cloud-based:
Cloud-based solutions are used to manage Omni-channel order processing. It helps in reducing manual efforts and provides a platform for streamlining business processes. The solution is also capable of handling large volumes of data thereby enabling businesses to scale up their Omni-channel operations.
The cloud based OMOMS help enterprises in improving customer experience by managing inventory across multiple channels such as web, mobile, email.
Application Insights:
The retail segment dominated the market in 2017 and is expected to continue its dominance over the forecast period. The growing e-commerce industry has led to an increase in demand for order management systems that can help retailers manage inventory, track sales, optimize delivery schedules, and communicate with customers. Furthermore, increasing consumer spending on luxury goods has resulted in a rise in demand for OMS solutions from various retailers across the world.
The wholesale segment is expected to register a significant CAGR of XX% over the forecast period owing to an increase in online purchasing by manufacturers as well as resellers of industrial products such as pharmaceuticals and electronics among others who require large volumes at affordable prices.
Regional Analysis:
The market in North America is expected to grow at a significant rate over the forecast period. The growth can be attributed to the increasing adoption of order management systems by small and medium-sized businesses (SMBs). SMBs account for around two-thirds of all businesses in the region. Furthermore, an increase in ecommerce sales has significantly contributed to regional growth. According to GS1 US, Inc., every year more than USD X trillion worth of products move through U.S.-based supply chains that involve multiple stages and participants including manufacturers, suppliers, distributors, retailers and consumers’ homes.
Growth Factors:
- Increasing demand for omni-channel order management systems from small and medium businesses (SMBs) due to the growing need to improve customer experience and compete with larger businesses.
- The increasing popularity of cloud-based solutions, which offer lower costs, scalability, and ease of use compared to on-premises solutions.
- The growing demand for order management systems that can integrate with other enterprise applications such as CRM, ERP, and supply chain management systems.
- The increasing use of mobile devices by consumers for shopping purposes, which is driving the need for omni-channel order management systems that can support mobile devices.
- The rising trend of ecommerce and the corresponding increase in orders placed through online channels, which is fueling the demand for omni-channel order management systems that can manage orders placed through multiple channels
Scope Of The Report
Report Attributes
Report Details
Report Title
Omni-channel Order Management Systems Market Research Report
By Type
On-premises, Cloud-based
By Application
Retail, eCommerce, and Wholesale, Healthcare, Manufacturing, Food and Beverage, Others
By Companies
Openbravo, Veeqo, Salesforce.com, Capillary Technologies, Aptos, enVista, Fluent Commerce, IBM, Infor, Kibo, Manhattan Associates, Mi9 Retail, OneView Commerce, Oracle, Radial, Softeon, Symphony RetailAI, Tecsys(OrderDynamics)
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
203
Number of Tables & Figures
143
Customization Available
Yes, the report can be customized as per your need.
Global Omni-channel Order Management Systems Market Report Segments:
The global Omni-channel Order Management Systems market is segmented on the basis of:
Types
On-premises, Cloud-based
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Retail, eCommerce, and Wholesale, Healthcare, Manufacturing, Food and Beverage, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Openbravo
- Veeqo
- Salesforce.com
- Capillary Technologies
- Aptos
- enVista
- Fluent Commerce
- IBM
- Infor
- Kibo
- Manhattan Associates
- Mi9 Retail
- OneView Commerce
- Oracle
- Radial
- Softeon
- Symphony RetailAI
- Tecsys(OrderDynamics)
Highlights of The Omni-channel Order Management Systems Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- On-premises
- Cloud-based
- By Application:
- Retail, eCommerce, and Wholesale
- Healthcare
- Manufacturing
- Food and Beverage
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Omni-channel Order Management Systems Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Omni-channel order management systems (OMS) are a type of electronic commerce software that allow customers to place orders and track their progress through the entire purchasing process, from initial inquiry to delivery. OMSes can automate many of the tasks involved in order processing, such as customer account management, product inventory tracking, and shipping logistics. They can also provide users with real-time updates on their orders' status and shipping information.
Some of the major companies in the omni-channel order management systems market are Openbravo, Veeqo, Salesforce.com, Capillary Technologies, Aptos, enVista, Fluent Commerce, IBM, Infor, Kibo, Manhattan Associates, Mi9 Retail, OneView Commerce, Oracle, Radial, Softeon, Symphony RetailAI, Tecsys(OrderDynamics).
The omni-channel order management systems market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Omni-channel Order Management Systems Market Overview 4.1 Introduction 4.1.1 Market Taxonomy 4.1.2 Market Definition 4.1.3 Macro-Economic Factors Impacting the Market Growth 4.2 Omni-channel Order Management Systems Market Dynamics 4.2.1 Market Drivers 4.2.2 Market Restraints 4.2.3 Market Opportunity 4.3 Omni-channel Order Management Systems Market - Supply Chain Analysis 4.3.1 List of Key Suppliers 4.3.2 List of Key Distributors 4.3.3 List of Key Consumers 4.4 Key Forces Shaping the Omni-channel Order Management Systems Market 4.4.1 Bargaining Power of Suppliers 4.4.2 Bargaining Power of Buyers 4.4.3 Threat of Substitution 4.4.4 Threat of New Entrants 4.4.5 Competitive Rivalry 4.5 Global Omni-channel Order Management Systems Market Size & Forecast, 2018-2028 4.5.1 Omni-channel Order Management Systems Market Size and Y-o-Y Growth 4.5.2 Omni-channel Order Management Systems Market Absolute $ Opportunity
Chapter 5 Global Omni-channel Order Management Systems Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Omni-channel Order Management Systems Market Size Forecast by Type
5.2.1 On-premises
5.2.2 Cloud-based
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Omni-channel Order Management Systems Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Omni-channel Order Management Systems Market Size Forecast by Applications
6.2.1 Retail
6.2.2 eCommerce
6.2.3 and Wholesale
6.2.4 Healthcare
6.2.5 Manufacturing
6.2.6 Food and Beverage
6.2.7 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Omni-channel Order Management Systems Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Omni-channel Order Management Systems Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Omni-channel Order Management Systems Analysis and Forecast
9.1 Introduction
9.2 North America Omni-channel Order Management Systems Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Omni-channel Order Management Systems Market Size Forecast by Type
9.6.1 On-premises
9.6.2 Cloud-based
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Omni-channel Order Management Systems Market Size Forecast by Applications
9.10.1 Retail
9.10.2 eCommerce
9.10.3 and Wholesale
9.10.4 Healthcare
9.10.5 Manufacturing
9.10.6 Food and Beverage
9.10.7 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Omni-channel Order Management Systems Analysis and Forecast
10.1 Introduction
10.2 Europe Omni-channel Order Management Systems Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Omni-channel Order Management Systems Market Size Forecast by Type
10.6.1 On-premises
10.6.2 Cloud-based
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Omni-channel Order Management Systems Market Size Forecast by Applications
10.10.1 Retail
10.10.2 eCommerce
10.10.3 and Wholesale
10.10.4 Healthcare
10.10.5 Manufacturing
10.10.6 Food and Beverage
10.10.7 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Omni-channel Order Management Systems Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Omni-channel Order Management Systems Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Omni-channel Order Management Systems Market Size Forecast by Type
11.6.1 On-premises
11.6.2 Cloud-based
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Omni-channel Order Management Systems Market Size Forecast by Applications
11.10.1 Retail
11.10.2 eCommerce
11.10.3 and Wholesale
11.10.4 Healthcare
11.10.5 Manufacturing
11.10.6 Food and Beverage
11.10.7 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Omni-channel Order Management Systems Analysis and Forecast
12.1 Introduction
12.2 Latin America Omni-channel Order Management Systems Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Omni-channel Order Management Systems Market Size Forecast by Type
12.6.1 On-premises
12.6.2 Cloud-based
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Omni-channel Order Management Systems Market Size Forecast by Applications
12.10.1 Retail
12.10.2 eCommerce
12.10.3 and Wholesale
12.10.4 Healthcare
12.10.5 Manufacturing
12.10.6 Food and Beverage
12.10.7 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Omni-channel Order Management Systems Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Omni-channel Order Management Systems Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Omni-channel Order Management Systems Market Size Forecast by Type
13.6.1 On-premises
13.6.2 Cloud-based
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Omni-channel Order Management Systems Market Size Forecast by Applications
13.10.1 Retail
13.10.2 eCommerce
13.10.3 and Wholesale
13.10.4 Healthcare
13.10.5 Manufacturing
13.10.6 Food and Beverage
13.10.7 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Omni-channel Order Management Systems Market: Competitive Dashboard
14.2 Global Omni-channel Order Management Systems Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Openbravo
14.3.2 Veeqo
14.3.3 Salesforce.com
14.3.4 Capillary Technologies
14.3.5 Aptos
14.3.6 enVista
14.3.7 Fluent Commerce
14.3.8 IBM
14.3.9 Infor
14.3.10 Kibo
14.3.11 Manhattan Associates
14.3.12 Mi9 Retail
14.3.13 OneView Commerce
14.3.14 Oracle
14.3.15 Radial
14.3.16 Softeon
14.3.17 Symphony RetailAI
14.3.18 Tecsys(OrderDynamics)