Industry Growth Insights published a new data on “Outsourced Customer Care Services Market”. The research report is titled “Outsourced Customer Care Services Market research by Types (CRM Technology Hosting, Fulfillment/Logistics, Customer Interaction), By Applications (Pharma & Healthcare, Food & Beverages, Chemical & Material, Construction, Logistics, Other), By Players/Companies Sykes Enterprises, Synnex Corporation, TeleTech Holdings Inc., Teleperformance, Transcom Worldwide, West Corporation, Infosys, SPi Global, StarTek Inc., Expert Global Solutions, Accenture, Amdocs, Aegis, Alorica, Sitel Worldwide Corporation, Convergys Corporation”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Outsourced Customer Care Services Market Research Report
By Type
CRM Technology Hosting, Fulfillment/Logistics, Customer Interaction
By Application
Pharma & Healthcare, Food & Beverages, Chemical & Material, Construction, Logistics, Other
By Companies
Sykes Enterprises, Synnex Corporation, TeleTech Holdings Inc., Teleperformance, Transcom Worldwide, West Corporation, Infosys, SPi Global, StarTek Inc., Expert Global Solutions, Accenture, Amdocs, Aegis, Alorica, Sitel Worldwide Corporation, Convergys Corporation
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
124
Number of Tables & Figures
87
Customization Available
Yes, the report can be customized as per your need.
Global Outsourced Customer Care Services Market Report Segments:
The global Outsourced Customer Care Services market is segmented on the basis of:
Types
CRM Technology Hosting, Fulfillment/Logistics, Customer Interaction
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Pharma & Healthcare, Food & Beverages, Chemical & Material, Construction, Logistics, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Sykes Enterprises
- Synnex Corporation
- TeleTech Holdings Inc.
- Teleperformance
- Transcom Worldwide
- West Corporation
- Infosys
- SPi Global
- StarTek Inc.
- Expert Global Solutions
- Accenture
- Amdocs
- Aegis
- Alorica
- Sitel Worldwide Corporation
- Convergys Corporation
Highlights of The Outsourced Customer Care Services Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- CRM Technology Hosting
- Fulfillment/Logistics
- Customer Interaction
- By Application:
- Pharma & Healthcare
- Food & Beverages
- Chemical & Material
- Construction
- Logistics
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Outsourced Customer Care Services Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Outsourced customer care services are a type of service that companies outsource to third-party providers. These providers provide support for customers who have purchased products or services from the company, and they typically handle customer interactions through phone, email, or chat. Outsourced customer care services can be helpful for companies because they allow them to focus on other aspects of their business while someone handles the day-to-day interactions with customers.
Some of the key players operating in the outsourced customer care services market are Sykes Enterprises, Synnex Corporation, TeleTech Holdings Inc., Teleperformance, Transcom Worldwide, West Corporation, Infosys, SPi Global, StarTek Inc., Expert Global Solutions, Accenture, Amdocs, Aegis, Alorica, Sitel Worldwide Corporation, Convergys Corporation.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Outsourced Customer Care Services Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Outsourced Customer Care Services Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Outsourced Customer Care Services Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Outsourced Customer Care Services Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Outsourced Customer Care Services Market Size & Forecast, 2018-2028
4.5.1 Outsourced Customer Care Services Market Size and Y-o-Y Growth
4.5.2 Outsourced Customer Care Services Market Absolute $ Opportunity
Chapter 5 Global Outsourced Customer Care Services Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Outsourced Customer Care Services Market Size Forecast by Type
5.2.1 CRM Technology Hosting
5.2.2 Fulfillment/Logistics
5.2.3 Customer Interaction
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Outsourced Customer Care Services Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Outsourced Customer Care Services Market Size Forecast by Applications
6.2.1 Pharma & Healthcare
6.2.2 Food & Beverages
6.2.3 Chemical & Material
6.2.4 Construction
6.2.5 Logistics
6.2.6 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Outsourced Customer Care Services Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Outsourced Customer Care Services Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Outsourced Customer Care Services Analysis and Forecast
9.1 Introduction
9.2 North America Outsourced Customer Care Services Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Outsourced Customer Care Services Market Size Forecast by Type
9.6.1 CRM Technology Hosting
9.6.2 Fulfillment/Logistics
9.6.3 Customer Interaction
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Outsourced Customer Care Services Market Size Forecast by Applications
9.10.1 Pharma & Healthcare
9.10.2 Food & Beverages
9.10.3 Chemical & Material
9.10.4 Construction
9.10.5 Logistics
9.10.6 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Outsourced Customer Care Services Analysis and Forecast
10.1 Introduction
10.2 Europe Outsourced Customer Care Services Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Outsourced Customer Care Services Market Size Forecast by Type
10.6.1 CRM Technology Hosting
10.6.2 Fulfillment/Logistics
10.6.3 Customer Interaction
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Outsourced Customer Care Services Market Size Forecast by Applications
10.10.1 Pharma & Healthcare
10.10.2 Food & Beverages
10.10.3 Chemical & Material
10.10.4 Construction
10.10.5 Logistics
10.10.6 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Outsourced Customer Care Services Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Outsourced Customer Care Services Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Outsourced Customer Care Services Market Size Forecast by Type
11.6.1 CRM Technology Hosting
11.6.2 Fulfillment/Logistics
11.6.3 Customer Interaction
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Outsourced Customer Care Services Market Size Forecast by Applications
11.10.1 Pharma & Healthcare
11.10.2 Food & Beverages
11.10.3 Chemical & Material
11.10.4 Construction
11.10.5 Logistics
11.10.6 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Outsourced Customer Care Services Analysis and Forecast
12.1 Introduction
12.2 Latin America Outsourced Customer Care Services Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Outsourced Customer Care Services Market Size Forecast by Type
12.6.1 CRM Technology Hosting
12.6.2 Fulfillment/Logistics
12.6.3 Customer Interaction
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Outsourced Customer Care Services Market Size Forecast by Applications
12.10.1 Pharma & Healthcare
12.10.2 Food & Beverages
12.10.3 Chemical & Material
12.10.4 Construction
12.10.5 Logistics
12.10.6 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Outsourced Customer Care Services Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Outsourced Customer Care Services Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Outsourced Customer Care Services Market Size Forecast by Type
13.6.1 CRM Technology Hosting
13.6.2 Fulfillment/Logistics
13.6.3 Customer Interaction
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Outsourced Customer Care Services Market Size Forecast by Applications
13.10.1 Pharma & Healthcare
13.10.2 Food & Beverages
13.10.3 Chemical & Material
13.10.4 Construction
13.10.5 Logistics
13.10.6 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Outsourced Customer Care Services Market: Competitive Dashboard
14.2 Global Outsourced Customer Care Services Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Sykes Enterprises
14.3.2 Synnex Corporation
14.3.3 TeleTech Holdings Inc.
14.3.4 Teleperformance
14.3.5 Transcom Worldwide
14.3.6 West Corporation
14.3.7 Infosys
14.3.8 SPi Global
14.3.9 StarTek Inc.
14.3.10 Expert Global Solutions
14.3.11 Accenture
14.3.12 Amdocs
14.3.13 Aegis
14.3.14 Alorica
14.3.15 Sitel Worldwide Corporation
14.3.16 Convergys Corporation
